# Calvin Stovall

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Calvin Stovall, CEO, Iconic Presentations, interviewed by Rachel Humphrey

Calvin talks about his journey from hotel desk agent to keynote speaker to published author of Hidden Hospitality. He discusses the importance of sponsorship, the keys to how the hospitality industry can increase diversity at the leadership level, and his thoughts on public speaking. He shares what…

The Green Book and Beyond: What Black Hospitality Still Teaches Us About Leadership (Part 2)

In this episode, we dive into the critical relationship between employee experience and customer experience within the hospitality industry and beyond. Our host, Sacha Thompson and this week's guest, Calvin Stovall discuss the importance of inclusion, emphasizing that erasure and exclusion can sign…

Hidden Hospitality: Black Hotel Pioneers, Juneteenth & the Legacy Trail

This week on Traveling Culturati, we take a powerful journey along the Legacy Trail, uncovering the hidden hospitality and untold stories of Black hotel, motel, and resort owners from the Pioneer Days through the Civil Rights Movement. In Part I, Calvin Stovall begins to peel back the layers of h…

Live From the Salon Owners Summit 2026 with Calvin Stovall

Calvin Stovall, customer experience and leadership keynote speaker, joins the show live from the Salon Owners Summit 2026, shortly after his main-stage talk on the art of the 'WOW' experience. In this conversation, Calvin shares the story behind his own “why,” how his book Hidden Hospitality: Unto…

Why Your Guest Experience Falls Flat After Millions in Marketing | The Socially Awkward Podcast Ep. 10

Hospitality leaders spend millions on marketing but still fail to deliver the experience the guest expected.The failure mode is treating the brand promise as separate from employee engagement, which means pouring money into acquisition while the actual guest experience falls flat and indistinguisha…

Why Your Guest Experience Falls Flat After Millions in Marketing | The Socially Awkward Podcast Ep. 10

Hospitality leaders spend millions on marketing but still fail to deliver the experience the guest expected.The failure mode is treating the brand promise as separate from employee engagement, which means pouring money into acquisition while the actual guest experience falls flat and indistinguisha…

The Power of Place: Black Legacy, Freedom, and Cultural Preservation

This week on Traveling Culturati, we journey along the Legacy Trail to uncover remarkable stories of resilience, entrepreneurship, and cultural preservation. First, Calvin Stovall takes us inside the hidden history of Black hotel, motel, and resort owners whose businesses provided refuge, opportu…

24. How to Maintain an ICONIC Mindset During Times of Uncertainty With Calvin Stovall

The things we cannot control, such as COVID19, Civil unrest, and political upheaval, continues to bring uncertainty in our lives.  So many people are questioning their direction, career choices, or confused about where they are heading.

The Best of Socially Awkward: 5 Hospitality Marketing Pros | The Socially Awkward Podcast Ep. 18

Hospitality marketing best-of: Calvin Tilokee replays the strongest Socially Awkward moments on standing out, direct bookings and moving up. Susan Barry of Hive Marketing explains why no traveler books on thread count. Alex Husner and Annie Holcombe compare hotel and vacation rental marketing, Calv…

The Best of Socially Awkward: 5 Hospitality Marketing Pros | The Socially Awkward Podcast Ep. 18

Hospitality marketing best-of: Calvin Tilokee replays the strongest Socially Awkward moments on standing out, direct bookings and moving up. Susan Barry of Hive Marketing explains why no traveler books on thread count. Alex Husner and Annie Holcombe compare hotel and vacation rental marketing, Calv…