Episode 17 - S2 - ISO 9001 Clause 8.2.1 Customer Communication Part 1
In the Quality Hub podcast, Xavier Francis hosts Bruce Newman and Kaitlin Wierzbach from Core to discuss customer communication based on ISO 9001, clause 8.2.1. They highlight the importance of understanding customer requirements, formalizing communication, and maintaining accurate documentation. C…
Episode 17 - S2 - ISO 9001 Clause 8.2.1 Customer Communication Part 2
This episode Of the Quality Hub podcast, it’s Part 2 of Customer Communication ISO 9001 Clause 8.2.1. Xavier Francis discusses with Bruce Newman and Kaitlin Wierzbach the importance of leadership in fostering effective customer communication. Bruce highlights the need for leaders to set clear expec…
Joan Esposito Live Local And Progressive July 24, 2024
Bruce Newman (Marketing professor, Driehaus College of Business at DePaul University; @DePaulBusiness)
David Layman (Political contributor, Rhode Island PBS; @dlayman)
Aleks Ksiazkiewicz (Political science professor, University of Illinois Urbana-Champaign; @genopolitics)
Analilia Mejia (Co-executi…
Episode 29 - S2 - Best of Risks
In this episode of The Quality Hub podcast, Xavier Francis and guests Scott Dawson, Brian Smatko, and Bruce Newman from Core Business Solutions discuss ISO-based risk management. Scott highlights the proactive approach to identifying and managing risks, emphasizing assessing risks by likelihood and…
Episode 2 - S3 -The AS Standard
In this episode of "The Quality Hub," host Xavier Francis discusses AS9100 and AS9120 with Suzanne Weber-Smatko and Bruce Newman from Core Business Solutions. Described as “ISO 9001 on steroids,” AS standards add stricter requirements for documentation, traceability, product safety, and more. They …
Former Morrison police chief takes top job in Walsenburg
Former Morrison Police Chief Bill Vinelli, who left the town amid a still ongoing investigation, is now the police chief in Walsenburg. Vinelli took the lead there Jan. 2.
Vinelli, Morrison’s chief since February 2022, was placed on involuntary, paid administrative leave in early November. The Mor…
Episode 17 - S3 - Integrating ISO 9001 with other Standards (IMS)
In this episode of Quality Hub: Chatting with ISO Experts, host Xavier Francis and returning guest Bruce Newman, consultant at Core Business Solutions, explore the benefits and challenges of integrating ISO 9001 with other ISO standards (like ISO 14001 and ISO 45001). They discuss how an Integrated…
Episode 18 - S4 - What is AS9100 Steps to Certification
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Bruce Newman, consultant at CORE, to break down AS9100 certification and why it matters for aerospace-related organizations. Bruce explains how AS9100 builds on ISO 9001 with stricter requirements for safety…
Episode 22 - S4 - ISO Internal Audits - Not Blame Just Better Processes
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis explores how ISO internal audits can become one of the most valuable tools in a quality management system. Featuring insights from Norm Verbeck, Kate Behr, Bruce Newman, and Tracey Bear, the discussion covers how int…
Episode 29 - The Customer at the Center - What ISO Really Says About Service
On this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined through a collection of conversations by ISO experts Bruce Newman, Kaitlin Wierzbach, Norm Verbeck, Diana Verbeck, and Scott Dawson. Together, they explore what ISO 9001 really says about keeping the custom…
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