# Maranda Dziekonski
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Top podcast episodes featuring maranda dziekonski.
82: Maranda Dziekonski - When selling never ends - CS in 2024 and beyond
Maranda Dziekonski on the evolving landscape of customer success, the importance of driving value for customers, and owning revenue outcomes for a function that traditionally never has. Like product.
Why the traditional role is shifting to a more integrated approach and how this works when “the sa…
#23 Maranda Dziekonsk, VP, Customer Success, ID.me: Scaling Teams, Building Agile Processes, and Staying Customer-Focused
In this episode, Maranda Dziekonski, VP of Customer Success at ID.me, shares her 20+ years of experience in customer success and operations, providing actionable insights on scaling teams, creating agile processes, and fostering personal connections to drive success. From her unique approach to re…
Beyond NPS: Why Modern CS Teams Have to Own a Number | EP18
“Customer success is no longer just held accountable for adoption and NPS; CS teams now have to own a portion of the number, as we should,” says Maranda Dziekonski, the new VP of Customer Success at ID.me. In this episode, Maranda joins Alex Raymond to talk about the transformation of customer suc…
196: Maranda Dziekonski | Creating A Customer Success Growth Engine
2025 Premiere Episode:
Dan Sixsmith speaks with Maranda Dziekonski, VP of Customer Success at ID.me, about the challenges faced in the tech industry during 2024, her transition to a larger organization, and the evolving role of customer success. Maranda shares insights on implementing change, enh…
First in, first out | Maranda Dziekonski
Episode 240: Maranda Dziekonski has some good, but tough, advice for job seekers.
⏱️ Timestamps:
00:00:00 - Intro
00:02:23 - The hiring crisis on everyone’s mind
00:02:58 - Light at the end of the hiring tunnel
00:04:00 - Stretch roles vs. playing to your strengths
00:06:13 - When ethics mee…
From Survival to Scaling: The Power of Customer Success in Tech
Customer Success isn’t just a function — it’s a competitive advantage.In this episode, we sit down with Maranda Dziekonski, Chief Customer Officer and a battle-tested tech executive who has helped shape Customer Success at companies like LendingClub, HelloSign, Swiftly, and now Fexa.Maranda shares…
The Hidden Reason Clients Aren't Getting Results - Maranda Dziekonski
Why do clients fail to get results? Maranda Dziekonski explains how to use AI to align your strategy with their real business goals.
Many CSMs focus entirely on product usage, but that is often missing the bigger picture. Maranda Dziekonski joins the podcast to explain how to move beyond basic me…
Maranda Dziekonski on Customer Success, Resilience, and AI Leadership
For the short video summary, please click here.Watch the full video here.
In this episode of Enabling Buying: A B2B Sales and Revenue Podcast, host Paul Kirch speaks with Maranda Dziekonski, Chief Customer Officer, executive coach, and leadership author, about customer success leadership …
Maranda Dziekonski on Saying the Hard Parts Out Loud
Most leaders tell a success-only story. Maranda Dziekonski decided to tell the rest of it. She grew up in rural Michigan in a house that didn't always have heat or running water, moved west as a young single mom, and built a career that took her to the C-suite in Silicon Valley, with plenty of mis…
From Startup to Unicorn: The Leadership Lessons Maranda Dziekonski Learned From Five Exits
Scaling a startup into a successful, enduring business takes more than the right strategy. It requires building an organization that gets stronger as it grows, without losing the people and principles that made it successful in the first place.In this episode of Getting to Aha!, Darshan Mehta sits…
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