# Karen Peacock
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Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. Intercom is headquartered in San Francisco with additional offices in Chicago, Dublin, Sydney and London.
As of February 2017, Intercom has 100,000 monthly active users.
How to Get More Marketing Done in Less Time With AI
In this episode of Let's Talk Northern Ontario Tourism, host Karen Peacock sits down with digital marketing and AI strategist Emily Bailey. They cover the basics of digital marketing and artificial intelligence before going deeper on the costs, risks, and opportunities of each. Emily offers practi…
Attracting Tourism, Talent, and TV to Greater Sudbury
In this episode of Let's Talk Northern Ontario Tourism, host Karen Peacock sits down with Meredith Armstrong, the Director of Economic Development for the City of Greater Sudbury. Meredith highlights how tourism is integral to Sudbury's economy, from attracting talent to attracting TV and film pro…
Trends in Tourism Entrepreneurship
In this episode of Let's Talk Northern Ontario Tourism, host Karen Peacock sits down with Justin Lafontaine, co-founder of the Tourism Innovation Lab. This incubator for tourism businesses runs the very successful "Spark" Program, which awards grants and mentorships to early stage tourism business…
Lake Superior's Growing Cruise Industry
In this episode of Let's Talk Northern Ontario Tourism, host Karen Peacock sits down with Paul Pepe, the Manager of Tourism Thunder Bay, to talk about Lake Superior’s growing cruise industry, which contributed $4.3 million to Thunder Bay’s economy and brought nearly 7,000 passengers and crew to th…
Why Sustainable Tourism is a Workforce Solution
In this episode of Let's Talk Northern Ontario Tourism, host Karen Peacock sits down with Carol Greenwood, VP of Operations and Partnerships at the Tourism Industry Association of Ontario (TIAO). They start with a discussion on TIAO's advocacy role and the key issues it’s raising with the provinci…
Is Cycle Tourism a Growing Trend?
In this episode of Let's Talk Northern Ontario Tourism, host Karen Peacock sits down with Dave Valente, President of the Blacksheep Mountain Bike Club in Thunder Bay. He makes a case for why he thinks cycle tourism is a growing trend, what travelling cyclists are doing, and what amenities they’re …
How a Small Northern Community Does Tourism Development
In this episode of Let's Talk Northern Ontario Tourism, host Karen Peacock sits down with Heather Gropp, Community Development Officer for the Township of Sioux Narrows-Nestor Falls. They discuss how this small Northern Ontario community with a population of just 727 residents makes the most of it…
Recruiting the Next Generation of Tourism Workers
In this episode of Let's Talk Northern Ontario Tourism, host Karen Peacock sits down with Lawrence Foster, an instructor with Sault College’s Adventure Recreation and Parks program. They discuss the kinds of people registering for the program, what these in-demand graduates want from employers, an…
How to Hire, Train, and Retain Good Tourism Workers
If you're an employer in the North's tourism sector, you know how hard it can be to find workers. The good news is that you don't have to tackle this challenge alone. There are organizations that want to help you hire, train, and retain good employees.
For this episode, we've assembled a panel of …
How to Hire, Train, and Retain Good Tourism Workers
This episode was originally published on the "Destination: Northern Ontario" podcast on May 5, 2026.
If you're an employer in the North's tourism sector, you know how hard it can be to find workers. The good news is that you don't have to tackle this challenge alone. There are organizations that w…
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