Learning From the People You Interview
"I'm more knowledgeable and think about things different now because of all the people I've had the chance to interview."
Episode Highlights
[00:00:59] Impacts of disruptive innovation such as drones in parks.
[00:05:03] Being a Park Ranger is not just about nature, it involves dirty work and d…
Turn Your Training Into a Book
"Regardless of what industry you're in, whether your b to c, your b to b... It's all about the people who are working with people. And when the people aspect of the business shines and goes above expectation, that's where you start to see loyalty really produced."
Episode Highlights
02:36 Introd…
How Any Business Can Adopt a Hospitality Mentality Featuring Josh Liebman
Create Customer Loyalty With a Personalized Experience
Shep Hyken interviews Josh Liebman, a guest experience expert and the author of The Hospitality Mentality: Create Raving Fans Through Your Guest Experience. He talks about how organizations, whether in B2B or B2C, can adopt the hospitality mi…
How Any Business Can Adopt a Hospitality Mentality Featuring Josh Liebman
Create Customer Loyalty With a Personalized Experience
Shep Hyken interviews Josh Liebman, a guest experience expert and the author of The Hospitality Mentality: Create Raving Fans Through Your Guest Experience. He talks about how organizations, whether in B2B or B2C, can adopt the hospitality mi…
169: How to Apply “The Hospitality Mentality” to Manufacturing
Hospitality and the manufacturing industry couldn’t be further apart, right? But it turns out there are some universal lessons when it comes to delivering a great customer experience that apply no matter what industry you’re in. Whether you’re dealing with guests, customers, clients, or visitors, …
Guest Experience, Employee Retention, and Marketing with Josh Liebman and Matt Heller
We bring in attraction industry veterans Matt Heller and Josh Liebman to discuss the intersection of guest experience, employee retention, and marketing. About our guests... Matt Heller - PerformanceOptimist.comAfter 20+ years in hospitality leadership and human resources, Matt Heller founded Perf…
#143-The Daily Show - From Amusement Operator to Press Insider, Mattel’s Theme Park Twofold, and Star Wars Soars at the Empire States
Ever wondered what it's like to switch from being an amusement operator to a member of the press at one of the industry's most vibrant expos? That's exactly the transformation we experienced at the Amusement Expo International, and we're here to share how this fresh perspective has opened up a wor…
Lessons From a Guest Experience Evangelist
In today’s episode, we are joined by Josh Liebman, the Guest Experience Evangelist for ROLLER Software. Josh has worked for some of the top tourism destinations in the world, from Walt Disney World and Universal Studios to Ritz Carlton, The Four Seasons, and Coca-Cola. With nearly 17 years of desi…
Episode #33 Josh Liebman
Guest Experience Strategy That Sticks: Training, Shift Huddles & Service Recovery with Josh Liebman
On the Shifting People Podcast, co-hosts Derek Williamson and Kathleen McDonough interview Josh Liebman, founder of Lieberman Leisure and co-host of the Attraction Pros podcast, about building …
Ep. 151 - How to Turn Complaints Into Brand Advocates with Josh Liebman, ICAE
On this episode of the Memory Makers Podcast, Russ sits down with Josh Liebman, ICAE—Guest Experience Strategist, Founder of Liebman Leisure Group, Co-Host of the AttractionPros Podcast, and Author of The Hospitality Mentality. Josh shares tactical strategies for de-escalating tense situations, em…
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If I have seen further than others, it is by listening to podcasts and standing upon the shoulders of
giants.
‐ Isaac "Llamacorn" Newton
