#104: Use These Tactics To Stop Insurance Verification Headaches (Feat. Jerry Durham)
On this episode of Strata Stories, Paul talks with Jerry Durham, CEO of The Client Experience Company, to talk about one of the biggest hidden problems in private practice: broken benefit verification.
They dive into:1. Why most clinics don’t need better tech—they need a better checklist2. How one…
AI Agent For Practice's Phone Calls?
Can AI really replace front desk staff… or even enhance the patient journey from the first call to discharge?
In this episode, Dave Kittle and Jerry Durham dive deep into how artificial intelligence is being applied in healthcare today and what it could look like tomorrow. From AI agents schedulin…
EP175 | Why The Value Of A New Patient Is Important
I had a great chat with Jerry Durham and it sparked a thought: do your employees know what a single new patient is actually worth to your practice? Most don't. I'm talking about why having this conversation with your team is crucial for aligning everyone on the importance of patient experience and…
Episode 15: Beyond the Treatment Session | Physical Therapists who Dare to Look Up
Episode Summary:
In the latest episode of Future Proof PT, hosts Dana Strauss and Alex Bendersky, along with special guest Jerry Durham, tackle the critical crossroads facing physical therapy as a profession. They challenge listeners to question whether they're functioning as true healthcare prof…
COLLABORATION is the New Currency: PTs, Physicians, and Policy!! Interview with Angela Diaz and Dana Strauss
In this timely episode of What's Best For The Patient Is Best For Business, host Jerry Durham is joined by two powerhouse voices in healthcare: Angela Diaz, PT, VP of Market Development at TailorCare, and Dana Strauss, PT, DPT, a physical therapist turned health policy strategist.
Recorded in the …
How the Patient Journey Really Starts (Hint: Not in the Treatment Room)
In this episode of What’s Best for the Patient Is Best for Business, Jerry Durham delivers a solo deep dive into one of the most critical yet misunderstood areas of physical therapy business success: “Arrivals.”
Speaking from the stage of the APTA Private Practice Section (PPS) conference, Jerry s…
Stop The Leaks: How To Increase Cash Flow Without Seeing More Patients
If you’ve ever looked at your schedule and thought, “We’re slammed…so why is my bank account not moving?” — this episode is going to feel like oxygen. In this PPS 2025 recap conversation, Jerry Durham sits down with Nathan Shields, founder of the Private Practice Owners Club, to break down the rea…
05 - Practice Growth Secrets with Jerry Durham
Jerry Durham explains how to perfect front desk scripts, how to leverage testimonials to create rock solid sales copy, and how to eliminate downstream problems in your practice. Jerry is a physical therapy sales genius and is full of amazing tips and strategies to help grow your practice. I connec…
Rehab 2030: The Playbook, S1, E1 | The First Phone Call Is Made or Broken in the First 30 Seconds!
Did you know that the first 30 seconds of a patient's phone call can determine their entire relationship with your clinic? Drawing from decades of experience in physical therapy and business operations, guest Jerry Durham joins host Dr. Motaz Ebeido to share why most rehab practices have a retenti…
The Client Experience Nobody's Building On Purpose with Jerry Durham
Why do some practices create loyal, raving fans, while others deliver good care and still struggle to grow?
Jerry Durham has spent 15 years answering that question. After owning a physical therapy practice in California and later relocating to Philadelphia, he built a company focused entirely o…
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