# Dennis Wakabayashi
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Top podcast episodes featuring dennis wakabayashi.
Young Voices Shaping the Future of Customer Experience
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The next generation of leaders is shaping the future of customer experience.In this episode of CX in the Wild, we meet Diogo Miranda, a young professional at Altice Portugal whose journey shows how curiosity, courage, and risk-taking fuel growth. From navigating university during th…
The Bold Future of Rebranding
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Rebranding isn’t just a marketing exercise, it’s a catalyst for transformation. In this episode of CX in the Wild, we explore how the smartest organizations use brand evolution to fuel growth, win new markets, and stay ahead of changing customer expectations.From the lessons hidden …
Redefining Customer Experience Through Human Connection
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From Dubai, a new generation of CX leaders is shaping the future with people, culture, and purpose at the core.In this episode of CX in the Wild, we sit down with Ahmed Hatem, Customer Experience Manager at e& enterprise, to explore why customer happiness is more than a metric. Ahme…
Episode 7 - Identity, Innovation & the Future of Urban Life
Recorded at the Asia Pacific Cities Summit, this Blueprint episode brings together Sumayya Vally, Mayor Rohey Malick Lowe and Dennis Wakabayashi for a fast, future-focused conversation on identity, co-creation and why trust is the new GDP.Bold ideas. Big voices. The cities of tomorrow.
#ExpoCityD…
Vietnam’s Sophisticated Customer: Redefining Value in CX
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Vietnam is one of the few places where customers can spot weak value almost instantly. In this episode of CX in the Wild, we’re in Ho Chi Minh City with Amalia Goux, a Romanian CX strategist who has spent the past eight years helping brands design experiences that genuinely resonate…
The New Leaders Rising as CX and AI Reshape the World
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We continue our journey across continents and cultures, and this episode brings us together with Ladislau Batalha, a trusted leader who is helping shape the future of experience worldwide.
From Dubai to Lisbon, Brazil to Vietnam, we see firsthand how our community is growing, conne…
The Future of Connectivity and the Rise of Human Skills
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In this episode of CX in the Wild, we sit down with Ali Raza Shah to unpack a major shift that is reshaping our industry.
Across the world, operators are struggling to monetize 5G and many already see it as the final generation built by carriers. As we look ahead, it is clear that …
The CX Files #36 - Dennis Wakabayashi
Learn in this episode:
Why the lump of labor fallacy is fueling unnecessary fear around AI.
How to shift your perspective from cost-saving to value-creation in support.
The difference between official employment stats and the reality of the shadow economy.
Why technology should never be used as a…
The Next Frontier of Service Excellence: Dennis Wakabayashi and Gregorio Uglioni speaking at ICX Kenya
This episode features a discussion between two leading CX experts, Gregorio Uglioni and Dennis Wakabayashi. They share practical insights on leadership, culture, measurement, AI, and continuous improvement in service excellence as they were invited to present their thoughts at an event organized b…
The Global CX Alliance: Official Launch
This episode dives deep into the real challenges of customer experience today. Dennis Wakabayashi shares honest insights about why CX metrics often fall flat, the importance of trust, and how AI will impact CX. He created a new Global Customer Experience Alliance which can reshape the industry. Li…
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