FNA 213: At our Baikowitz-end
Deena Baikowitz is a cat whisperer, networking extraordinaire, and the funnest, loudest (the good kind) person you'll ever meet.
She joins Friday Night Audit alongside myself, Craig Sullivan and Suzanne Bagnera, PhD, CHA, CED from Toronto (where she's "in exile" from New York) and the crew immedi…
FNA 217: Belon Our Wildest Dreams
Staypineapple Hotels President Dina Belon joined us for Friday Night Audit, and within minutes we were talking about underground printer-paper markets, retired Peabody ducks and why her early Google results once featured photos from the Playboy Club.
So, pretty much a standard Friday Night Audit.…
FNA 218: Red Roof, Red Jackets & Really Bad Advice
Friday Night Audit gives hotel company presidents a dangerous combination: cocktails, bad ideas and three people absolutely convinced they know how to run the business better.
Red Roof President Zack Gharib made the mistake of joining us this week. We insisted our advice was genius. Zack knew bet…
FNA 219: Hotel People Shouldn't Order Drinks This Big
Glenn Haussman, Craig Sullivan and Dr. Producer Suzanne Bagnera finally did Friday Night Audit together in the same room, and Memphis got the honor of dealing with all three of them.
They broadcast from Kooky Canuck, right across the street from the famed Peabody Hotel, with giant drinks on the t…
FNA 220: Glenn's Wife Has Some Complaints
Putting my wife on Friday Night Audit seemed like a good idea.
It was not.
Helene Stein joins Craig Sullivan, Dr. Producer Suzanne Bagnera and me, and very quickly discovers the real purpose of the show: publicly correcting me while drinking.
She gets into my travel habits, my complete lack of …
Virtual Hotel Industry Happy Hour: Pet Peeves, Dynamic Pricing & Bad Decisions
We've spent months asking one completely unnecessary but surprisingly important question: Which hotel pet peeve annoys us most? We started with 32. Now Always Hidden Lamp Switches and Water Pressure Roulette fight for the last spot against Outlet Desert in the championship round. Vote now on my Li…
Synthetic Users Debate ft. Nils Stotz
Are synthetic users actually valuable? Or are they just another part of the AI hype cycle?
Nils 'Dolla Billz' Stotz joined this ep to flesh out his research into synthetic users, and I gave him significant pushback. We ended up agreeing on more than I was anticipating tbh, but he is clearly doing…
FNA 222: The Quest for Hospitality Avalon
Michael Goldstein has a cocktail for every time of day and a succession plan that apparently depends on how much hes had to drink. Naturally, we invited him onto Friday Night Audit! Michael and David Caron, MBA, CHA of Avalon Hospitality Group join Glenn, Craig Sullivan, and Suzanne Bagnera, P…
FNA 223: We Destroy Second City's Legacy!
The Second City gave us John Belushi, Tina Fey, Steve Carell, and generations of comedy legends. This week, two of their own joined #FridayNightAudit, giving Craig Sullivan, Suzanne Bagnera, and me a chance to find out whether professional comedy training could salvage any of our careers. The prog…
The Enterprise Edge - Craig Sullivan, GVP, Product Management, NetSuite
Recorded live at NetSuite SuiteWorld 2026 in Las Vegas. Craig Sullivan, GVP, Product Management joined us for the second time in as many years.
A year ago we talked about where AI in ERP was headed. This time we dug into what’s actually happening, and the proof is coming from customers. Craig walk…
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