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Hey there and welcome to a Sunday edition of Tech Talk here on WDBO 1073FM and AM580 Orlando's News and Talk.
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I'm Greg Rhodes, sitting here with Adam Littlefield, a technician from the Refresh Computer Superstore.
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You can contact the Refresh Computer Superstore by calling their free tech support hotline at 407-478-8200, though I might wait until Monday.
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Or you can go ahead and leave an open mic inside the WDBO app with any questions during the show.
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You can also check out their website over at RefreshComputers.net, or you can stop in at the Refresh Computer Superstore in Longwood at 820 East State Road 434.
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It's three and a half miles east of I-4.
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Store hours are Monday through Saturday, 9 a.m.
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until 7 p.m.
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And now for Adam Littlefield.
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Well, thank you, Greg, and thank you, everybody.
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Thank you, Sunday Crew.
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Sunday crew for tuning into this episode of Tech Talk with Refresh Computers, our Sunday edition early in the morning.
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We've got a lot of great stuff that we're going to be talking about today.
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And if you have any questions, again, please give us a call at our store Monday morning.
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We are closed today.
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Our store number is 407-478-8200.
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If you have any questions about the show, or if you have any questions about your system, something that's going on, give us a call, and myself or one of the other awesome technicians we have at the store will answer that call and be able to answer probably any question you can throw at them, except winning lottery numbers.
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We haven't been able to get that one down just yet.
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So today we're going to be talking about a bunch of different things.
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And we're going to be talking about how you can uh kind of declutter your phone a little bit.
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I think that's one of our worst data hogging things as people we can do.
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So we'll kind of go through that a little bit, how you can just make your phone uh just a little bit new again.
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We'll also talk about some of the different items we have at Refresh, including our large selection of monitors.
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We've just got a ton of them in.
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So we'll be talking just a lot about just the upgrades you can make for your system just to make it a little bit better.
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We'll also talk about, of course, the the fake pop-up scams that are going on, and specifically the largest one that's been going on right now that's tripping up even people in the iTech IT field.
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And then of course we'll end off today's show with our tech tip of the week.
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So starting off with uh with our phones, Greg, I know you and I we've talked about our fair share of too much space being used on our phones and our emails and our tabs and how how's the storage looking on your phone right now?
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It's not terrible.
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It could be better.
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Um I use my phone for a lot of like promotional stuff here around the station.
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If you see any of those videos that I post up on like the WDBO Instagram or anything like that, I utilize my phone for all those videos.
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So I'm recording myself constantly on those, and those videos are usually in pretty high quality, so they take up a lot of space.
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Right.
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So that's probably my biggest thing, and honestly, I am in much need of this episode today.
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I definitely need to kind of get my phone uh spruced up and ready for the uh fall season.
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Well, that's the main thing now with phones, Greg, is when we have phones with cameras like we do now, the S26 Ultra, for example, you know, 200 megapixel photos, those are some pretty large photos as far as storage size goes.
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We're talking video.
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I realize I use the 4K 60 frames per second on a lot of those videos that I record using that phone.
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Those take up a lot of data.
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It gets up to a one gig video rather quickly.
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So yeah, absolutely.
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Same idea.
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It's it's something that you know us just as consumers, we don't really think about.
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Some of us more than others, we do.
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We I know I do have a couple customers at the store that always are cleaning out their phones.
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And honestly, it's one of the best things you can do, especially if you are a type of person that likes to keep your phone for you know six, eight years.
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That you do need to kind of go through some steps to keep your phone just running as best as it can.
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I know specifically on phones, when you start getting that that notification that your storage is almost full, it it really does start to feel like it is slowing down.
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So, first thing I could really suggest is look at your photos and videos.
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Inside of most smartphones now, there is a device care area or a
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storage area that'll let you kind of view an overview of what's taking up all of the space.
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Um, in iPhones, it's you go to settings and then general and then iPhone storage.
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On Android, it's just setting and then storage.
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On Samsung specifically, they have device care, which not only shows you storage, but also shows you things like memory, also shows your battery, things that are using up more battery.
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But when we're talking just strictly storage on your phone, that is where you can go to take a look.
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And you might be surprised that your photos are taking up more space on your phone than you realized.
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That's something that me personally, I realized was taking up a large part of my phone, and that was 4K 60 FPS video.
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Yep.
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Never really thought about it.
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I was super happy taking that type of video.
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Right.
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It looks great.
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Especially when you slow it down using the slow motion function on them.
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Oh, they look so beautiful.
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And and the newer phones that you can have higher megapixel uh density so it gives you the option to zoom in on photos.
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Those pictures, there's a lot of information that gets captured with that, that high resolution.
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So it is something that can take it, take your uh storage away quite quickly.
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Especially if you leave that setting on for your photos and then your three-year-old toddler takes burst shots of the top of their forehead.
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That definitely takes up a lot of space as well.
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Right.
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And I'm sure your phone has no idea how to process what's going on with that, other than store everything.
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Everything needs to be saved.
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Exactly.
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So this is kind of that's kind of where you should start trying to clean up.
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As always, I would recommend using a cloud service for photos and videos.
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iCloud is for iPhone, and you've got Google Photos uh to back up for Android.
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These services are just more peace of mind than I would say cleaning up your device for myself.
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They're really simple.
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And they are I also uh I utilize a small drive, standard drive at home that I have off on the side that I can as a USB-C connection, I just plug it right into my phone and I can drag and drop everything that I'd like to keep there too.
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So just a side hard drive, also not a bad option to have as well.
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It's not a bad option to have because you know, having this information in multiple places just means you have multiple backups.
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So if something happens to your phone, if something happens to your uh account for your where everything is synced, or if something happens to your external, you have, you know, different options on the other side.
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Now the next thing I would really recommend going through and doing is deleting the uh the identical shots, you know, the the 60 or 80 images of your kid's forehead, the 12 or 15 photos you took because you didn't know if one if the first one was blurry, so you just keep hitting the button.
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You know, that that is something that in the moment we don't think about, right?
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Yeah.
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Back in the day it was you only had one shot at it with those disposable cameras or even your just regular film cameras.
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So yeah, now you can take 15 different shots of that sunset and pick which one you thought was the best.
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Yeah, you know, actually that's a great way of putting it, Greg.
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We're not really limited by our technology anymore.
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We don't you don't have to mechanically wind that film to get to your next shot.
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Make sure everybody's smiling at the same time.
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You know, we are very we are very past that now.
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And you know, the burst shots that you can do on your phone just by holding down the the button for photo, that eats up a lot of memory very quickly.
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It's great for getting, you know, the certain detail you want, you know, making sure nobody blinked.
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If you're doing a moving shot as well, that's a really good use for it.
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But again, you do have to go through and kind of clean up some of that old stuff.
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Going through and doing that, I want to mention that whatever you delete in your phone gallery normally will be moved to the recently deleted album instead of actually being deleted.
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Because who likes to delete something the first time they hit delete on it?
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Besides it being an accident, of course.
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Like I will I'll put that one out there.
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But the recently deleted album will hold on to the file for 30 days and then delete it if it gets past that age.
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So it's not kind of like on a Windows machine, for example, where you could just stack up your recycling bin for years.
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Yep.
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This is something that kind of goes through and cleans itself out.
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But again, be conscious of what you're putting in there for deletion as well, because on smartphones, normally once it's deleted and gone, it's deleted and gone.
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That's just the simple way.
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If you haven't had any backups of it, like in a cloud service, it you're definitely kind of gonna be up the creek then.
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One thing I would mention as well, take a look at some of the apps that you've gotten installed on your phone because I can almost guarantee you don't need them.
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Maybe it's a game that you stopped playing five years ago and it's just been sitting there.
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Or those pre-installed games anytime you go to get a new update from Android and you all of a sudden open your phone, you're like, I deleted this game five times now.
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I believe Oh man, what game was that?
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There was a game years ago that was like that.
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I'll remember the name of it at some point.
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But yes, it's there are just sneaky things like that.
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Pre-installed apps that just come with the phone as well, that decide to take up space, run in the background, and you're doing nothing with them.
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So why not go through and delete them?
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I do want to mention as well that if you're getting spammed with notifications on your phone, and I mean this, if you're being spammed with notifications that your storage is almost full, not once every couple days, maybe, there could be a chance that there's a malicious app actually installed on the phone that is sending you those notifications to make you think that you need more storage.
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And a lot of times they use uh verbiage saying that you need to purchase more storage on your device, which is just not possible to do.
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That's that's about as equated as downloading more RAM on your desktop, if if anybody remembers that website.
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On iPhone, there is an awesome feature called offload unused apps.
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What this does is basically takes an audit of the apps on your phone, kind of takes into account what you have used, what you haven't used, and kind of goes from there.
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It can offload them so they can be easily reinstalled if you do need them.
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And I know Android does provide a function like that as well.
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Something similar.
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It does like a deep sleep.
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I was gonna say deep sleep on it on Samsung is something I have come up all of the time.
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Yep.
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And more than half of the time for me, it's not, oh, thanks for letting me know.
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I I I wanted to know that that app is just gonna go in deep sleep.
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It's man, I haven't used that app in a month and I need to keep it on my phone, so now I need to open it once.
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Right.
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You know, it's it's one of those things for me.
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So I take it, you take it with what you will.
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But going through cleaning up those apps, again, that's that's one of the large places that can take up some space because I've seen apps take up eight, twelve gigabytes of space before.
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Especially with the data that they hold on to the games that now that are available on smartphones, they they have some pretty high graphics on them.
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Not everybody is a gamer on their phones, I understand that, but you know, if you are a person that likes to play the odd game on your phone, you don't need to have 40 or 50 of them installed.
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Um, a lot of the times if you use Apple, the Apple store for downloading apps, or if you use the Google Play Store, the saves for those apps are normally saved under your account.
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So if you reload download the app a couple years later, more than likely you can pick right up from the game where you left off.
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Yeah, as long as you haven't changed your Gmail within the last couple years, you should be good to go.
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Yeah.
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So just another thing you can do.
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The apps are really one of the big ones, I will say, because having tons of apps installed, smartphones have gotten really good at compounding all of your app icons.
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And it's really easy to look by just how many apps you have installed.
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In the setting area on your phone, Android and Apple, you can view a list of your apps.
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And and just if you're if you're listening to the show now, if you if you've got the moment to check your phone, really check how many apps you have installed on your phone.
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It'll probably survive s surprise you how many that's actually installed there.
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And this is one that I will say is more hidden.
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It's hard to get into this part of the phone.
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I wouldn't say hard, but it's not right away.
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You don't just open one app and it gets you here.
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Clearing out the cache and downloads on your on your phone.
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Yep.
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--> 00:12:21.039
I unfortunately am one of the one of the people that tap an attachment, say in an email, and say it's a PDF.
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And of course, on our phones, it just downloads it.
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Doesn't ask you if you want to save it, it just downloads it.
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And I just tend to leave it sitting there in my files instead of getting rid of it.
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I'll I'll call myself out for that one.
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Does it add up quick?
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They do add up quick, especially if they're larger, you know, images that I downloaded from just a different site.
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It is something that takes up space quick.
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Apps also use temporary files, they call it the their cache.
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And you know, as you use an app oh over months, that adds up.
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And the biggest one I would say is your web browser.
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It saves tons of information for any sites you've gone to.
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But how much space is that really taking up?
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So on most Android phones, you do have a app.
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It may be My Files or File Explorer, depending on just you know what brand phone you have.
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On Apple, I can't really speak to say if they give you the option to view downloaded files directly or not, just because I haven't used an iPhone in so long.
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Wish Dave was here to chime in on that one for me.
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But yeah, on iPhone, I am I'm fairly confident that there is an area on the phone that lets you do it.
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If you're wondering where that may be on your iPhone right now, try asking Siri.
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You know, it it doesn't hurt asking Siri for that.
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There may be the chance she could open it.
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I I don't know where Siri is anymore with her functions, but it may give you an option in a step right direction.
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And sometimes it can be even as easy as once you get those cleared up, you could just you might need to restart your phone.
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There are so many people that just go through life that do not restart their phone for anything.
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So keep that in mind.
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Yep.
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Restarting your phone again, uh the the proverbial turn it off and back on again.
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That that can sometimes solve all of the problems that you're having without having to go through all the steps that I've just mentioned.
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Um, we are going to be getting to a break here, but when we get back, we're gonna be talking about some of the uh upgrades you can
make at Refresh and how it can make your computer just that much better.
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You've been listening to a Sunday edition of Tech Talk right here on WDBO1073FM and AM580.
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Sunday crew.
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You can contact the Refresh Computer Superstore by calling that free tech support hotline, 407-478-8200.
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Though I might wait until Monday, since we're here for our Sunday edition.
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You can also leave an open mic inside the WDBO app.
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And now back to Adam.
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Oh, thank you, Greg, and thank you, Sunday crew, for tuning into this episode of Tech Talk with Refresh Computers.
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If you're listening to the show, we are closed right now.
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If you're listening to this live, so if you have any questions, you can head to our website, refreshcomputers.net.
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We have a podcast link in the top right corner.
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A little bit after this show ends its live airing, we will post the full show in its entirety on the website with a nice summary of everything we've talked about.
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So if you've missed anything from the previous segment, you know, once we get that posted on the website, give it a listen because there's a good amount of information we talked about in that last segment.
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In this one, we're going to be talking about, I think, some of the upgrades that one of the upgrades actually that kind of goes under the radar for your system.
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And it really is one that I I see way more often than than I think is something I could feasibly admit.
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The monitor that your computer uses right now, monitors are just a a simple technology.
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You you can plug them in, they display whatever you plug them into, and and that's that.
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It's I won't say it's that easy.
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Sometimes there's a little kinks getting it to actually come up, but generally it displays what you want, end of the day.
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But if you've really thought about how long have you had your monitor at your desk?
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That's a good question.
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Yeah, I've got customers that come in sometimes, Greg, that are saying that they're it's time to replace their 15-year-old computer, and with that 15-year-old computer, they've got a 20-year-old monitor.
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And they're like, nah, I'm okay.
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Yeah, I I'm okay.
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I don't wanna, I don't wanna upgrade.
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Well, thing is with older monitors, yeah, they've got they've got lower resolution, which isn't always the biggest thing for a lot of people.
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You know, if you can see your email, whatever you're trying to do on it, end of the day, you know, it's it's accomplished its job.
00:16:43.919 --> 00:16:54.559
However, there has been a lot of changes in monitor technology in the last even 10 years that is that is really a cheap upgrade now for what you get out of it.
00:16:54.720 --> 00:16:58.559
Yeah, and I mean it also it's it's so much better on your energy building.
00:16:58.720 --> 00:16:59.200
Right, right.
00:16:59.360 --> 00:17:02.960
Yeah, it uses m newer monitors tend to use way less energy.
00:17:03.120 --> 00:17:08.640
You can actually get larger monitors now for a pretty cheap price, especially at our store.
00:17:08.799 --> 00:17:13.359
Um, I think we have you know monitors going all the way up to 32, I believe 40 inches.
00:17:13.599 --> 00:17:23.680
So there's monitor sizes for everybody, but the one thing I always see come up, and it's always what tells me the age of the monitor, is the connector that I have that has that it has.
00:17:24.319 --> 00:17:38.079
And trying to figure out, you know, maybe replacing a computer and then having to figure out connecting a 20-year-old connector to said computer, you are introducing, you know, another failure point with an adapter, end of the day.
00:17:38.240 --> 00:17:43.599
Not saying that adapters are just gonna always fail on you, but it's just one more piece of the puzzle.
00:17:44.000 --> 00:17:48.000
And if you are someone that does want that adapter, you offer them there right there at the superstores.
00:17:48.319 --> 00:17:48.640
Exactly.
00:17:48.720 --> 00:17:55.039
You know, we do carry everything that end of the day, if you just are replacing the system, we can get you the right adapter.
00:17:55.200 --> 00:17:56.480
It's not a problem at all.
00:17:56.720 --> 00:18:03.839
But for ease of use, you know, upgrading your monitor, it's something that it really will save you just a lot of headache down the road.
00:18:04.079 --> 00:18:10.799
Like I said, some monitors that I've had customers bring in or tell me about are over 20 years old.
00:18:11.039 --> 00:18:24.079
And if you're thinking about a piece of technology, a piece of you know, machinery, I will say, that's running for 20 years, at least my first question I always think to myself is how many more years does that have to go?
00:18:24.319 --> 00:18:24.480
Right.
00:18:24.720 --> 00:18:28.160
I it's so funny to think about somebody using a monitor for 20 years.
00:18:28.319 --> 00:18:31.039
You think about what the burn-in rate is on that as well.
00:18:31.200 --> 00:18:35.200
I bet you you you're seeing some ghosts of uh operating systems passed on a few of those as well.
00:18:35.279 --> 00:18:39.440
So yeah, see the uh the ghosts of Windows Vista or maybe even XP in the background.
00:18:39.839 --> 00:18:42.000
Yes, the beautiful rolling hills of Windows XP.
00:18:42.319 --> 00:18:44.400
So, you know, it's
it's just uh some food of thought.
00:18:44.480 --> 00:18:45.519
I kind of want to get out there.
00:18:45.680 --> 00:18:50.880
The monitor is, I would say, one of the most looked-past upgrades you can do for your system.
00:18:51.200 --> 00:19:06.319
And end of the day, it really ends up being one of the cheapest that has such a return, depending on the age of your monitor, that, you know, the the screen space you can get, or even having a second screen, the productivity increase you can have, it's tenfold.
00:19:06.480 --> 00:19:19.039
Um, we're gonna be getting to another break here, but when we get back, we're gonna be talking about some new fake uh uh fake pop-up scams that are coming up and uh why you should uh kind of be wary about that because it's it's hitting people even in the IT field.
00:19:19.279 --> 00:19:24.960
You're here for a Sunday edition of Tech Talk right here on WDBO 1073FM and AM580.
00:19:38.960 --> 00:19:46.480
Hey there, and welcome to a Sunday edition of Tech Talk here on WDBO 1073 FM and AM580, Orlando's news and talk.
00:19:46.559 --> 00:19:51.039
I'm Greg Rhodes here with Adam Littlefield, the technician from the Refresh Computer Superstore.
00:19:51.279 --> 00:19:59.200
You can contact the Refresh Computer Superstore, but I'd probably wait till Monday by calling that free Tech Support Hotline at 407-478-8200.
00:19:59.279 --> 00:20:01.440
Or if you have a comment during the show, we'd love to hear it.
00:20:01.519 --> 00:20:04.400
Use that open mic feature inside the WDBO app.
00:20:05.119 --> 00:20:16.240
You can also check out their website over at refreshcomputers.net, or you can stop in at the Refresh Computer Superstore in Longwood at 820 East State Road 434, just three and a half miles east of I-4.
00:20:16.559 --> 00:20:18.960
Store hours Monday through Saturday, 9 a.m.
00:20:19.119 --> 00:20:20.000
until 7 p.m.
00:20:20.319 --> 00:20:21.839
And now for Adam Littlefield.
00:20:22.000 --> 00:20:28.480
Well, thank you, Greg, and again, thank you, Sunday Crew, for tuning into this episode of Tech Talk with Refresh Computers.
00:20:28.720 --> 00:20:39.519
So in this segment, we're going to be talking about just the latest pop-up scams, and this is this is a big one because this is actually starting to impact and and get people that work in the IT field.
00:20:39.680 --> 00:20:48.400
You know, some of the some of the people that are very familiar with this every day in their life actually unfortunately are starting to get hit by this.
00:20:48.559 --> 00:20:50.319
So let's get right into it.
00:20:50.559 --> 00:20:57.839
This is one that I have had probably I'd say around 30 or 40 of them in the last couple of weeks come into our store.
00:20:58.079 --> 00:21:04.160
It's something as simple as you you go to a website and you're browsing the web and familiar pop-up comes up, right?
00:21:04.240 --> 00:21:11.920
And the captcha, maybe you're trying to slide the letter in a certain spot, I don't know, select the a
flower that a bee doesn't land on.
00:21:12.000 --> 00:21:14.240
They're they're getting pretty intricate now.
00:21:14.480 --> 00:21:17.359
I mean gone are the days of select all the bicycles.
00:21:17.680 --> 00:21:18.079
Oh man.
00:21:18.160 --> 00:21:18.720
That one gets me.
00:21:19.359 --> 00:21:20.000
That one got me too.
00:21:20.160 --> 00:21:21.200
I have a hard time with all the bicycles.
00:21:21.359 --> 00:21:25.920
I don't know what it is, but I'll tell you, that fire hydrant that's actually a bike, it gets me every time.
00:21:26.160 --> 00:21:28.480
Is it in that is it in that square or not?
00:21:28.559 --> 00:21:29.039
I can't tell.
00:21:29.279 --> 00:21:29.680
Right.
00:21:29.920 --> 00:21:32.160
But that those are something that's completely normal.
00:21:32.240 --> 00:21:33.920
Those are what's called captchas.
00:21:34.079 --> 00:21:39.039
They're a form of two-factor authentication to just figure out if you're a robot or not.
00:21:39.200 --> 00:21:49.680
And with the rise that we've had in just artificial and or no, sorry, super intelligence that we've had, uh, you know, it's those kinds of things have to evolve too.
00:21:50.000 --> 00:21:57.440
Because uh I don't want to say it the way Skynet is, but the robots have figured out how to get past the how to get past the scans.
00:21:57.839 --> 00:22:02.960
So it's it's something that Us as people just every day that's normal.
00:22:03.119 --> 00:22:06.960
Unfortunately, it's now become normal for that to also be a scam.
00:22:07.200 --> 00:22:14.000
What these scams now look like is it may be another captcha, type in whatever letters, pick a picture, whatever it may be.
00:22:14.240 --> 00:22:22.640
Once you get through it, it may pop up with a couple steps asking you to press a couple of keys, type in a paste in a command, and then hit hit enter.
00:22:22.799 --> 00:22:29.119
And unfortunately, it's doing that is that simple to involve install malware now on your computer.
00:22:29.359 --> 00:22:34.799
What these pop-up scams are doing is they're basically utilizing the clipboard of your computer.
00:22:34.880 --> 00:22:38.880
So they may tell you to hold down the control key and hit C, which will copy it.
00:22:39.119 --> 00:22:45.279
Some of them actually can copy it straight to your keyboard without you having to actually do any sort of keybinds.
00:22:45.440 --> 00:22:59.279
It may ask you to open a PowerShell window or the Windows Run box, paste in that command, and that command has you have no idea what is inside of it, what it's downloading, who it's sending a connection to.
00:22:59.440 --> 00:23:02.559
There's so many different things that that can go out to.
00:23:02.799 --> 00:23:09.839
And so this is happening so much now that this is actually has a name with security experts, and they call it clickfix.
00:23:10.000 --> 00:23:10.559
Oh, okay.
00:23:11.039 --> 00:23:16.960
This is uh this is something that even the FBI and the FTC have been warning about this year.
00:23:17.200 --> 00:23:21.920
It's something that again preys on something that's just normal for our everyday life.
00:23:22.000 --> 00:23:27.519
It's it's something as easy as putting your key into your car and turning to turn it on.
00:23:27.680 --> 00:23:29.759
It's it feels almost as simple as that.
00:23:30.000 --> 00:23:33.759
Yeah, no, I mean we've all gotten so used to being asked if we're robots or not.
00:23:34.079 --> 00:23:37.839
And now it's taking advantage of something that's become second nature.
00:23:37.920 --> 00:23:45.759
So yeah, and and that's I think why this is such a bad scam right now is because it it looks legitimate.
00:23:46.000 --> 00:23:56.640
It utilizes shortcuts and functions that to your your basic user of a computer, you may not know what you know those steps are telling you to do.
00:23:56.880 --> 00:24:07.680
And, you know, going through and doing it, it may feel like that's part of the process, you know, opening a command window, putting in something and and running it, it may feel like that's part of it.
00:24:07.839 --> 00:24:11.839
But I can tell you right now, just blanketed, that is not legitimate.
00:24:12.000 --> 00:24:20.319
There will be there will never be a website that asks you to copy and paste something into another part of your computer to authenticate that you are a human.
00:24:20.400 --> 00:24:22.000
It just does not exist.
00:24:22.960 --> 00:24:31.519
And unfortunately, it's it's something that I've seen cause a lot of burns in more ways than just getting malware on your computer.
00:24:31.759 --> 00:24:57.119
Because these programs not only, when they get installed, probably put remote access into your computer for that person to get into it later, but it also goes through and can steal passwords immediately, login tokens for things like Facebook or worse, your bank, and tons of other stuff that can be grabbed, exfiltrated, and loaded on somebody else's computer to basically be you on the internet.
00:24:57.599 --> 00:25:04.799
So this is something that I just I want to get this information out there, get this burned into everybody's memory that's listening.
00:25:04.960 --> 00:25:14.559
No legitimate website, update, message, anything will ever ask you to run a Windows command and and paste in something to prove that you're human.
00:25:14.720 --> 00:25:16.559
And it just it just does not happen.
00:25:16.880 --> 00:25:26.799
Most people will never really access the command prompts or the Windows run registry because all of those are very typically technical options to run.
00:25:27.119 --> 00:25:35.839
If somebody's just asking you willy-nilly to access information inside of those, those are direct access to a lot of very pertinent, important files that are a part of your computer.
00:25:36.000 --> 00:25:44.160
They are again it the if you run the if you've ever run the command prompt and you are an old older Windows or older computer user, it looks a lot like MS DOS.
00:25:44.319 --> 00:25:48.720
It looks like you're loading up a DOS window and it gives you access to everything.
00:25:48.880 --> 00:25:53.440
You can access log files, Windows registry files, all kinds of things through there.
00:25:53.599 --> 00:25:59.440
If you're someone that's not comfortable utilizing your computer, you'll you'll probably never access those prompts.
00:25:59.680 --> 00:26:06.720
So if you're coming across these types of screens that really you are not familiar with, stop immediately.
00:26:06.880 --> 00:26:11.119
Because even just poking around in those kinds of areas can really mess up your computer really quickly.
00:26:11.359 --> 00:26:11.759
It can.
00:26:11.839 --> 00:26:19.759
And you know, that's one of those things that, you know, I do have my customers come in and they they'll always tell me, I don't know a lot, but I know enough to be dangerous.
00:26:19.920 --> 00:26:23.599
And that tells me that you know where to go to delete the wrong stuff.
00:26:23.759 --> 00:26:24.000
Right.
00:26:24.160 --> 00:26:25.519
That that tells me that.
00:26:25.759 --> 00:26:32.000
And in this situation, this is actually preying on the idea that you don't know enough to be dangerous.
00:26:32.079 --> 00:26:32.240
Right.
00:26:32.480 --> 00:26:37.279
The person that's telling you to put this information in is the one that is dangerous.
00:26:37.440 --> 00:26:40.559
They are the one that is going to be causing you all of these problems.
00:26:40.720 --> 00:26:48.799
And it is something that's just if you don't know that it's not legitimate, it really is just handing over the keys to your car.
00:26:49.039 --> 00:26:49.440
Yeah, really.
00:26:49.599 --> 00:26:49.839
Yeah.
00:26:49.920 --> 00:26:53.680
Uh like I said, it gives you access to everything immediately.
00:26:54.000 --> 00:27:02.400
You you bypass a lot of different protections that modern Windows operating systems have put in to keep bad operators from getting access to.
00:27:02.799 --> 00:27:05.359
And like you said, you're you're essentially just opening up the door for them.
00:27:05.599 --> 00:27:05.759
Right.
00:27:05.839 --> 00:27:15.599
And if you are an experienced user with the terminal window PowerShell, then you're probably familiar with some of some simple destructive commands like sudo RMRF.
00:27:15.680 --> 00:27:19.440
You know, that's that's one that just you can just set up to delete everything.
00:27:19.519 --> 00:27:19.839
Right.
00:27:20.079 --> 00:27:30.079
And if you were to copy that from online and paste it, Windows has some precautions to stop that from going through, but you know, kind of try to get the idea through.
00:27:30.400 --> 00:27:34.319
End of the day, you don't know what's gonna happen until it's too late.
00:27:34.559 --> 00:27:38.480
And the I'll I'll put it the unfortunate part, but it's made this way.
00:27:38.640 --> 00:27:43.039
Whenever those commands are run, it's not like you're gonna have a window come up that's telling you what's happening.
00:27:43.200 --> 00:27:43.279
Right.
00:27:43.519 --> 00:27:46.960
The command will run, it'll go to probably the next line, and that's it.
00:27:47.039 --> 00:27:47.839
There will be no output.
00:27:48.079 --> 00:27:50.880
All you'll see is a blinking C, and you'll be like, hmm, okay.
00:27:51.200 --> 00:27:51.519
Okay.
00:27:51.759 --> 00:27:55.440
And and a lot of times that may make you run it again as well.
00:27:55.759 --> 00:27:56.240
Good point.
00:27:56.400 --> 00:28:04.160
And a lot of times when those sorts of things are ran on top of themselves, it makes it even harder to get that sort of stuff removed.
00:28:04.640 --> 00:28:12.640
Now, I know with these sorts of uh captchas, there is uh one major name that you'll always see on them, and that is Cloudflare.
00:28:12.799 --> 00:28:16.319
Cloudflare, normally what they'll do is they'll start you off with a little checkbox.
00:28:16.480 --> 00:28:18.880
Click this box, and then that's when it comes up.
00:28:19.039 --> 00:28:20.799
The picture, this and that.
00:28:20.960 --> 00:28:26.400
They they don't ask you to, again, press a certain keybind, do this, run that.
00:28:26.559 --> 00:28:31.839
It is, you know, just click some pictures and be on with your day from there.
00:28:32.240 --> 00:28:42.640
And this is kind of like the scams I've talked about before on this show, the the pop-ups that come up with a phone number that says, you know, this is Microsoft, this is Google, call this number immediately, your computer has been hacked.
00:28:42.799 --> 00:28:47.759
There's no large company in the world that's going to be telling you to call them, right?
00:28:47.920 --> 00:28:59.119
Just as there is no large company in the world that will tell you to run this pretty advanced command to do something to prove that you're not human.
00:29:00.000 --> 00:29:09.359
Our kind of captchas are designed right now to be simple for the human mind, hard for the the artificial intelligence, the superintelligence mind.
00:29:09.599 --> 00:29:19.599
So, you know, that sort of trip-up, if it's something where it's asking you to do some stuff that you as a normal computer user don't do, that's a pretty big red flag.
00:29:19.839 --> 00:29:26.480
And again, this is something that really preys on just the ignorance of what it's telling you to do.
00:29:26.799 --> 00:29:30.640
This, I mean, goes all the way back to just anything on the internet.
00:29:31.200 --> 00:29:40.559
If you ever, if any listeners, if you ever played video games, looked up something online, you probably were told or seen online somebody said to hit Alt F4.
00:29:40.880 --> 00:29:45.440
And if you don't know what that shortcut does, right, well, it closes out all of your windows.
00:29:45.519 --> 00:29:45.680
Yeah.
00:29:45.839 --> 00:29:47.039
And you got pranked.
00:29:47.200 --> 00:29:50.720
And unfortunately, this is a much more violent prank.
00:29:51.039 --> 00:29:54.160
This is a financial prank, and it's
destructive.
00:29:54.240 --> 00:29:54.960
It's a scam.
00:29:55.119 --> 00:29:59.200
And it's I I hate to see this becoming the new normal.
00:29:59.519 --> 00:29:59.759
Right.
00:29:59.920 --> 00:30:06.240
And again, the this is for the people that maybe maybe you do feel like this is possibly happened to you.
00:30:06.400 --> 00:30:10.079
You're somebody that has gone through and you've done these steps and you're not sure what's happening.
00:30:10.160 --> 00:30:11.759
This isn't to barrage you.
00:30:12.240 --> 00:30:13.920
We don't like the people that did this to you.
00:30:14.079 --> 00:30:16.079
So what we're trying to do is help protect you from that.
00:30:16.160 --> 00:30:27.279
But if you are someone that has accidentally gone through and done these steps, there are things that you can do to try and get some of those files back and kind of work through to get everything restored back to your control, right?
00:30:27.519 --> 00:30:27.680
Right.
00:30:27.839 --> 00:30:28.079
Yes.
00:30:28.240 --> 00:30:42.240
And the first thing I would recommend is if this has happened to you, if you went through these steps, you ran that command, you know, whether it was just earlier this morning or if it was a week ago, the first thing I would recommend just disconnect the computer from the internet.
00:30:42.559 --> 00:30:50.319
Go into settings, disable Wi-Fi, unplug the internet cable, whatever, whatever you can do to connect or disconnect your computer from the internet.
00:30:50.640 --> 00:30:57.200
Because what that does is it takes away a lot of the access that whatever that command did gave that person.
00:30:57.359 --> 00:31:07.359
A lot of it is just for remote assist, quote unquote scams where they can remote into your computer and steal your information like they were just going through the system.
00:31:07.759 --> 00:31:15.519
But there are some of these commands that actually can grab, you know, login tokens, things that verify that you are logged in on your machine.
00:31:15.680 --> 00:31:19.039
And there are ways that people can use that to try to get into your accounts.
00:31:19.279 --> 00:31:22.720
So, first thing to do again, disconnect your system from the internet.
00:31:23.119 --> 00:31:25.599
The next thing I would recommend is bring it by us.
00:31:25.839 --> 00:31:29.279
If you are in the middle of this, you're listening to the show right now, I don't want you to panic.
00:31:29.519 --> 00:31:30.480
Come by us tomorrow.
00:31:30.559 --> 00:31:31.839
We open up at 9 a.m.
00:31:32.160 --> 00:31:34.559
This is something that we we deal with every day.
00:31:34.720 --> 00:31:37.920
We have tools that are built to go through and deal with this.
00:31:38.160 --> 00:31:40.000
And it it happens to everybody.
00:31:40.079 --> 00:31:40.880
You're not alone.
00:31:40.960 --> 00:31:49.759
You know, that it's something I always try to first take out of the equation whenever I'm helping in a situation like this, is there is a lot of shame
that comes from this.
00:31:49.839 --> 00:31:57.200
And that's actually what stops a lot of people from recovering fast and bouncing back from this is the shame of it.
00:31:57.359 --> 00:32:03.839
There is no shame that you were told to do something advanced on a computer thinking that it was a normal operation.
00:32:04.240 --> 00:32:06.480
I I wouldn't say there's any shame in that.
00:32:06.720 --> 00:32:11.599
This segment definitely is going to give you the information to know to never have it happen again.
00:32:11.759 --> 00:32:15.440
And it's information to know for anybody around you as well.
00:32:15.680 --> 00:32:29.759
That's something that I see more often than not is not so much a person comes in that has been scammed, but a I have a friend of a person come in that thinks their friend has been scammed and their friend doesn't want to come in again because of that shame of this.
00:32:30.079 --> 00:32:37.359
End of the day, this is not something that is on you, not something that you know you need to be just blamed for.
00:32:37.519 --> 00:32:47.359
It is these bad actors, and these are the people that just like Greg said, these are the ones that we dislike because it's just taking advantage of just something you don't know.
00:32:47.680 --> 00:32:55.599
To keep yourself safe going forward, first off, if you see something complicated come up asking you to do that, probably better not to do it.
00:32:55.680 --> 00:32:59.759
You know, hey, if if something like that does pop up, use that free tech support hotline.
00:33:00.000 --> 00:33:00.240
Exactly.
00:33:00.319 --> 00:33:02.640
You can give us a call Monday through Saturday, 9 a.m.
00:33:02.799 --> 00:33:03.359
to 7 p.m.
00:33:03.519 --> 00:33:12.559
We can go through it real quick, ask you some details to just try to verify if it's something that's legitimate, which most of the time it's not, or you know, how to get you out of it.
00:33:12.720 --> 00:33:23.759
Because sometimes these pop-ups even will full screen themselves and force you into doing that that puzzle or those commands to quote unquote get you out of that that full screen.
00:33:23.839 --> 00:33:28.160
But end of the day, it's someone that's just trying to get in and steal your information.
00:33:28.480 --> 00:33:31.039
And we we all gotta do the best we can.
00:33:31.200 --> 00:33:42.720
We we live in a digital age now where things are always changing, there's always advancements in these scams, and that's what this show I'd like to use it for is just trying to get awareness of these scams.
00:33:42.880 --> 00:33:49.680
Um, we are gonna be getting to another break here, but when we get back, we're gonna be giving our Sunday Gru our uh nice tech tip of the week.
00:33:49.839 --> 00:33:54.559
And remember that free tech sport hotline is 407-478-80200.
00:33:54.640 --> 00:33:59.440
You've been listening to Tech Talk right here on WDBO 1073FM and AM580.
00:34:13.679 --> 00:34:21.039
Hey there, and welcome back to a Sunday edition of Tech Talk here on WDBO 1073FM and AM580, Orlando's News and Talk.
00:34:21.119 --> 00:34:25.760
I'm Greg Rhodes, sitting here with Adam Littlefield, a technician from the Refresh Computer Superstore.
00:34:26.000 --> 00:34:34.400
And you can contact the Refresh Computer Superstore by calling that free Tech Support Hotline at 407-478-8200, though maybe wait until Monday.
00:34:34.559 --> 00:34:38.400
But in the meantime, you can check out the website over at refreshcomputers.net.
00:34:38.639 --> 00:34:39.760
And now back to Adam.
00:34:40.000 --> 00:34:46.480
Well, thank you, Greg, and thank you, Sunday Crew, for tuning into this episode of Tech Talk with Refresh Computers.
00:34:46.639 --> 00:34:51.760
If you've missed anything in this show, we had tons of information that we talked about in the last couple of segments.
00:34:52.000 --> 00:34:56.800
You can go to refreshcomputers.net, click the podcast link in the top right corner, and listen back to this.
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We had tons of information today about new scams coming on on the internet.
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So that is something that I think is important to listen back to, at least for that segment.
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But look at some of the other shows as well, because we've got tons of information that we've been putting out there over the last couple of years that it's just good information to just catch up on.
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So for this tech tip of the week, this I think is one that I use more often than I actually think about.
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This is actually capturing a whole page screenshot.
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So I'm sure any of our listeners out there right now, you're pretty familiar taking a screenshot on your phone.
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Android, I think it's power button, volume down.
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Apple, it's power button, volume up.
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Just had to be a little different, maybe.
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But this is, you know, you take that screenshot and it grabs everything on the screen.
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And unfortunately for me, I like to show a lot of information in my screenshots.
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Right.
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Um, and you know, I used to before this tech tip, what I used to do on my phone is I would line it up perfectly, scrolling up so I could take another screenshot.
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And then perfectly scroll it again, take another.
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And now your phone actually has that function built into it.
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It's pretty great.
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It is.
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I've used this before for taking uh pictures of a whole recipe before.
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If there's a super long list of something I want to look at as a complete list and not scroll because I unfortunately have the
tendency to lose my place of something I'm scrolling through.
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And this is kind of where this extendable screenshot comes in.
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So on an iPhone, all you need to do is just take your normal screenshot first, and there's a little preview that'll come up in the corner.
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You can tap on that, and there'll be two tabs.
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It'll say either screen or full image or full page.
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If you tap full page, that tap that captures the entire scrolling screen.
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Pretty much tap done and that'll save it.
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Full page works best in Apple Safari web browser and a couple different apps.
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So you have to kind of see what's available, play around with it.
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Some things work, some things don't.
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I mean, end of the day, it won't hurt anything on your phone if an app doesn't support this kind of screenshot.
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Android Androids are the same thing.
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For me, I feel they're a little easier.
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Agreed.
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All you do is uh again, power button and volume down together.
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At the bottom, a little menu appears, and there's an option for capture more.
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The icon for it is a uh a little square icon.
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It's normally the second one that maybe has like a pencil with it.
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And what that does is that'll let you stretch down the screenshot, or there's an icon next to that that'll have down arrows that when you tap that, it'll bump the page down a little bit.
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And you can just keep hitting that.
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And you can just keep going until until it's done.
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Most often is it's it makes it really easy to tap it a couple times, and then you can go into your crop and crop and adjust however much you actually wanted to keep.
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Yeah.
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And this is really great if you're trying to get like a large text message someone sent you, you're trying to send it to someone else.
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Receipts.
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Receipts, yep, that's a big one as well.
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The main thing I will say though, with these long screenshots is when you take them, you do need to kind of take into account the format that the screenshot will be in, because the more you scroll it down, the taller that image will be.
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And sending an image like that over almost any any service, Facebook Messenger, WhatsApp, text messages, the the taller that image is, the more it will mess with the what's the word for it?
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The quality.
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Yep.
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So you may have to zoom in very far to be able to read that text message.
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And that service may compress that image enough to where you zoom in and you need a new pair of glasses.
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Right.
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Because it is going to change it to your nine by 16 typical view that you have on your screen.
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So, yes, definitely keep that in mind.
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Just something to keep in mind, you know, don't go send in a string of 400 text messages back and forth, because uh I can guarantee you who you're sending that to is not going to be able to read it probably.
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Um, we are getting to the end of our Sunday edition of Tech Talk with Refresh Computers today.
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Um, again, I want to say thank you everybody for listening.
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And extra, extra special thanks to the Sunday crew for tuning in.
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We will be getting back to you guys again next week with some more exciting tech tips and news.