# Kevin Chiu
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Top podcast episodes featuring kevin chiu.
Growth at all costs is DEAD! Customer Success will be the future.
Jan joins Dillon to recap the week that was and the most important topics in Customer Success, including discussions around what skills it takes to be in CS and the shift away from growth-at-all-costs and towards sustainable strategies.
Who is Jan Young?
LinkedIn
Email: jan@thesuccessleague.io
The…
The Week That Was: January 28-February 3 '23 w/ Markus Rentsch
Markus Rentsch, the CS meme king, spends some time with us to wrap up the week that was, including why the QBR is so misused and misunderstood, the fate of ROI as a metric, and how CS has lost its way and can find it again.
Who is Markus Rentsch?
LinkedIn
Remark-able
LinkedIn
Website
Substack
Lin…
Stop! Collaborate and Listen - The Week That Was w/ Brittany Casey
Brittany Casey, Lead Customer Success Manager at Docusign, joins the show to discuss the criticality of partnering closely with your Sales org (and, really, every org at your company) and the danger of getting caught just going through the motions.
Who is Brittany Casey?
LinkedIn
TikTok
Links:
Ke…
Shifting Dynamics: Navigating Renewals and Expansions in Customer Success
In this episode, we delve into a thought-provoking discussion ignited by Kevin Chiu, COO and Co-founder of Catalyst Software, on the changing landscape of customer success and sales departments, particularly as they handle renewals and expansions. As Chiu advocates for a more strategic, sales-like …
Customer-Led Growth & Where Customer Ed Comes In? Kevin Chiu, COO & Co-Founder, Catalyst, Explains (Ep. 12)
Let’s be real. Retention rates are at an all-time low.
So, in a world where you have to do more with less, how do you still service the same customer base and prevent churn?
“You can't apply high-touch one-on-one CSM strategies to everything. And so you absolutely have to, right? So products, I t…
Customer-Led Growth & Where Customer Ed Comes In? Kevin Chiu, COO & Co-Founder, Catalyst, Explains
Let’s be real. Retention rates are at an all-time low.
So, in a world where you have to do more with less, how do you still service the same customer base and prevent churn?
“You can't apply high-touch one-on-one CSM strategies to everything. And so you absolutely have to, right? So products, I t…
How to drive new business and renew revenue with Kevin Chiu, Co-Founder and COO at Catalyst Software
Neglecting the customer journey will leave you with unhappy customers, fewer sales, missed opportunities, and a significant revenue gap. And we can all agree, that's a problem.
So how can we prioritize the customer journey to help us drive revenue for our organizations? How do we actively priorit…
Kevin Chiu - COO, Catalyst | Growing revenue and culture in uncertain times
TigerEye co-founder and CEO Tracy Young interviews Catalyst co-founder and COO Kevin Chiu on the evolution of the CRO role, building a company with family and learning leadership lessons on the job.
Generating B2B Leads on LinkedIn | Customer-Led Growth With Catalyst Founder, Kevin Chiu
Today on "5 Minute Founders" we sit with Kevin Chiu, the Co-Founder of the #1 platform for Customer-Led Growth, Catalyst. Kevin went viral on LinkedIn, growing 50K+ followers by writing long-form posts as a way to generate B2B leads for his company. Today he shares the actionable strategies that he…
Is Econ Worth It? What do econ majors do and what do they earn?
This week on the Decode Econ Podcast, I sat down with Matt Holian, an economics professor at San Jose State. When Matt was department chair, he needed an honest answer to the question every recruiter gets: what jobs do econ majors actually get? He went looking for the data.
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