# Luke Jamieson
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Top podcast episodes featuring luke jamieson.
The future of contact centers and CX with Luke Jamieson (Table Service 108)
Join host Jordan Hooker and Luke Jamieson, CX Evangelist at Operata and globally recognized thought leader in customer experience, as they discuss the future of contact centers and CX.
Want to connect with Luke? Find him on LinkedIn: https://www.linkedin.com/in/luke-jamieson/
Learn more about Luk…
State of customer experience w Luke Jamieson
In this conversation, Amas Tenumah and Luke Jamieson explore the intricacies of Customer Experience (CX) and Employee Experience (EX). They discuss the evolution of CX, the importance of understanding customer needs, and the often-overlooked role of employee engagement in delivering exceptional ser…
Finding Your Voice in CX Content Creation
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Content has become the new currency of customer experience. But how do you find your voice, build credibility, and balance authenticity with brand alignment in an industry that’s still defining itself?
In this episode of CX Roundtable, host Sarah Caminiti gathers four leaders shaping th…
Why CX Complexity Is Exploding (and What to Do About It)
Contact centers are more complex than ever—AI, cloud platforms, and remote work have created a perfect storm for customer experience leaders. In this episode, Luke Jamieson, CX evangelist and host of 2020Ish, joins us to unpack the collision of technology and experience.
Luke shares how CX obs…
What 20 Years in Contact Centers Taught Luke Jamieson About CX Observability
Most contact centers obsess over AHT and CSAT, but Luke Jamieson argues these metrics only tell the story after the damage is done. The real problems often start earlier. Poor audio, unstable networks, and device issues can derail a call long before an agent ever speaks.
That’s why Luke champions C…
The Future of Contact Centers: AI, Human Leadership & the Next Decade of CX
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What does the next decade of contact centers look like?
In this episode of CX Roundtable, host Sarah Caminiti is joined by two global leaders in the customer experience industry — Brad Cleveland and Luke Jamieson — to break down the five major shifts transforming contact centers today.
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The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily - Operata
Modern contact centres have become fragile ecosystems—cloud platforms, Voice AI, IVRs, CRMs, and third-party APIs all owned by different teams and vendors. When something breaks, customers feel it immediately, but no one has a single end-to-end view of what's actually happening. The result? Blind s…
Navigating Complexity in Contact Centers (live show w Luke Jamieson)
Summary
In this conversation, Amas, Luke and Bob explore the evolving complexity of contact centers, challenging the notion that they are becoming simpler. They emphasizes that while the intention may be to simplify processes, the reality is that sophistication often leads to increased complexity.…
Table Stakes - From handle time to human time - with Luke Jamieson
The conversation explores why traditional contact center metrics, such as average handle time and service levels, often fail to reflect the real customer experience. Michel Stevens and Luke Jamieson discuss the human cost of outdated performance measures, the hidden role of technology in shaping bo…
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