59. Getting Hired in UX: What to Do When Apply-and-Wait Isn't Enough
Navigating the UX job market has always had its ups and downs, especially with AI reshaping the industry. In this episode, host Laura Klein sits down with Evan Sunwall, NN/G's Director of Self-Paced Training, to share candid advice for UX practitioners trying to actively job search or level up in t…
60. Conversational Design and UI: Why Language Matters More Than Ever
What does it actually mean to design conversationally? Not "add a chatbot" — but genuinely apply the principles of human conversation to the systems we build?
In this episode, host Laura Klein sits down with Erika Hall, author of Conversational Design and Just Enough Research, to re-visit a topic t…
Incorruptible: How Great Companies Stay Great with Eric Ries
Most UX practitioners have spent their careers fighting for the user — pushing back against dark patterns, advocating for quality, and insisting that making things better for people is also better for the business. Eric Ries would say that instinct is exactly right. And that it's not enough.
In thi…
The "Feature Factory Trap": Build Products People Actually Want - With Laura Klein (2026)
Stop building things nobody wants! Learn how to escape the dangerous Feature Factory mindset and focus on real user validation with UX expert Laura Klein. Are your agile teams obsessed with shipping features without validating if they actually solve real user problems?
In this episode of UX Spotl…
Why Most Teams Get Goal-Setting Wrong (feat. Christina Wodtke) | EP 62
OKRs are a popular choice to communicate team goals… but most teams do them wrong. In this episode, Laura Klein talks with Christina Wodtke, author of Radical Focus, about what actually makes objectives and key results work: the weekly and quarterly rituals that keep goals alive, why psychological …
Rejected to Hired: Surviving the UX Job Hunt
Job searching has always been harder than it looks, and if you've been searching for a while without much traction, there's a good chance your strategy is working against you. Guest host Laura Klein sits down with Sarah Doody, founder of the Career Strategy Lab, to talk about what UX practitioners …
Stop Wasting Research (feat. Jake Burghardt & Laura Klein)
If you've ever wrapped up a great research study, delivered the readout, and then watched the insights vanish into a folder no one opens again, this one's for you. Laura Klein talks with Jake Burghardt, author of Stop Wasting Research, about why a repository alone never gets research used, how to t…
The Feed & The Thread - May 30, 2026
We explore why measuring research by shipped features instead of adopted recommendations causes budgets to bleed, drawing on Brian Utesch and Tammi Fitzwater’s Recommendation-Adoption Score to prove real value. Meanwhile, the community grapples with a hiring freeze for juniors and a debate on wheth…
The Feed & Thread - May 23, 2026
We explore why our feedback systems often fail, examining Rachel Krause’s argument that critiques die without closing the loop and Vitaly Friedman’s warning that user words are often just unreliable noise. We also navigate the tension between AI efficiency and ethical guilt, while questioning wheth…
The Feed & The Thread - May 16, 2026
We explore the structural trap where designers are expected to be the glue holding teams together yet lack the power to enforce alignment, a tension Laura Klein identifies as a systemic issue rather than a skill gap. By framing UX as "engineering insurance" through Carrie Webster’s cost-of-error da…
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