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Avoid The New Copy And Paste Malware Scam

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WEBVTT 00:00:08.160 --> 00:00:15.759 Hey there and welcome to a Sunday edition of Tech Talk here on WDBO 1073FM and AM580 Orlando's News and Talk. 00:00:15.839 --> 00:00:20.239 I'm Greg Rhodes, sitting here with Adam Littlefield, a technician from the Refresh Computer Superstore. 00:00:20.640 --> 00:00:29.280 You can contact the Refresh Computer Superstore by calling their free tech support hotline at 407-478-8200, though I might wait until Monday. 00:00:29.440 --> 00:00:34.159 Or you can go ahead and leave an open mic inside the WDBO app with any questions during the show. 00:00:34.320 --> 00:00:43.039 You can also check out their website over at RefreshComputers.net, or you can stop in at the Refresh Computer Superstore in Longwood at 820 East State Road 434. 00:00:43.200 --> 00:00:44.880 It's three and a half miles east of I-4. 00:00:45.280 --> 00:00:47.759 Store hours are Monday through Saturday, 9 a.m. 00:00:47.920 --> 00:00:48.799 until 7 p.m. 00:00:49.200 --> 00:00:50.799 And now for Adam Littlefield. 00:00:51.039 --> 00:00:53.119 Well, thank you, Greg, and thank you, everybody. 00:00:53.280 --> 00:00:54.240 Thank you, Sunday Crew. 00:00:54.560 --> 00:01:01.039 Sunday crew for tuning into this episode of Tech Talk with Refresh Computers, our Sunday edition early in the morning. 00:01:01.280 --> 00:01:03.759 We've got a lot of great stuff that we're going to be talking about today. 00:01:03.920 --> 00:01:08.319 And if you have any questions, again, please give us a call at our store Monday morning. 00:01:08.400 --> 00:01:09.439 We are closed today. 00:01:09.840 --> 00:01:13.599 Our store number is 407-478-8200. 00:01:13.760 --> 00:01:27.280 If you have any questions about the show, or if you have any questions about your system, something that's going on, give us a call, and myself or one of the other awesome technicians we have at the store will answer that call and be able to answer probably any question you can throw at them, except winning lottery numbers. 00:01:27.359 --> 00:01:29.359 We haven't been able to get that one down just yet. 00:01:30.480 --> 00:01:33.439 So today we're going to be talking about a bunch of different things. 00:01:33.519 --> 00:01:37.359 And we're going to be talking about how you can uh kind of declutter your phone a little bit. 00:01:37.439 --> 00:01:42.079 I think that's one of our worst data hogging things as people we can do. 00:01:42.239 --> 00:01:47.120 So we'll kind of go through that a little bit, how you can just make your phone uh just a little bit new again. 00:01:47.280 --> 00:01:52.400 We'll also talk about some of the different items we have at Refresh, including our large selection of monitors. 00:01:52.480 --> 00:01:53.920 We've just got a ton of them in. 00:01:54.079 --> 00:01:59.359 So we'll be talking just a lot about just the upgrades you can make for your system just to make it a little bit better. 00:01:59.599 --> 00:02:10.479 We'll also talk about, of course, the the fake pop-up scams that are going on, and specifically the largest one that's been going on right now that's tripping up even people in the iTech IT field. 00:02:10.719 --> 00:02:14.159 And then of course we'll end off today's show with our tech tip of the week. 00:02:14.400 --> 00:02:29.919 So starting off with uh with our phones, Greg, I know you and I we've talked about our fair share of too much space being used on our phones and our emails and our tabs and how how's the storage looking on your phone right now? 00:02:30.240 --> 00:02:31.280 It's not terrible. 00:02:31.360 --> 00:02:32.240 It could be better. 00:02:32.400 --> 00:02:36.400 Um I use my phone for a lot of like promotional stuff here around the station. 00:02:36.560 --> 00:02:43.439 If you see any of those videos that I post up on like the WDBO Instagram or anything like that, I utilize my phone for all those videos. 00:02:43.599 --> 00:02:50.560 So I'm recording myself constantly on those, and those videos are usually in pretty high quality, so they take up a lot of space. 00:02:50.800 --> 00:02:50.960 Right. 00:02:51.120 --> 00:02:55.520 So that's probably my biggest thing, and honestly, I am in much need of this episode today. 00:02:55.680 --> 00:02:59.919 I definitely need to kind of get my phone uh spruced up and ready for the uh fall season. 00:03:00.240 --> 00:03:14.240 Well, that's the main thing now with phones, Greg, is when we have phones with cameras like we do now, the S26 Ultra, for example, you know, 200 megapixel photos, those are some pretty large photos as far as storage size goes. 00:03:14.719 --> 00:03:15.520 We're talking video. 00:03:15.599 --> 00:03:22.240 I realize I use the 4K 60 frames per second on a lot of those videos that I record using that phone. 00:03:22.319 --> 00:03:23.759 Those take up a lot of data. 00:03:23.919 --> 00:03:26.719 It gets up to a one gig video rather quickly. 00:03:26.960 --> 00:03:27.840 So yeah, absolutely. 00:03:28.000 --> 00:03:28.400 Same idea. 00:03:28.639 --> 00:03:32.400 It's it's something that you know us just as consumers, we don't really think about. 00:03:32.560 --> 00:03:34.159 Some of us more than others, we do. 00:03:34.319 --> 00:03:39.759 We I know I do have a couple customers at the store that always are cleaning out their phones. 00:03:39.840 --> 00:03:46.639 And honestly, it's one of the best things you can do, especially if you are a type of person that likes to keep your phone for you know six, eight years. 00:03:46.800 --> 00:03:51.919 That you do need to kind of go through some steps to keep your phone just running as best as it can. 00:03:52.159 --> 00:04:01.520 I know specifically on phones, when you start getting that that notification that your storage is almost full, it it really does start to feel like it is slowing down. 00:04:01.919 --> 00:04:06.879 So, first thing I could really suggest is look at your photos and videos. 00:04:07.039 --> 00:04:16.639 Inside of most smartphones now, there is a device care area or a
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storage area that'll let you kind of view an overview of what's taking up all of the space. 00:04:16.800 --> 00:04:21.360 Um, in iPhones, it's you go to settings and then general and then iPhone storage. 00:04:21.600 --> 00:04:24.160 On Android, it's just setting and then storage. 00:04:24.480 --> 00:04:35.519 On Samsung specifically, they have device care, which not only shows you storage, but also shows you things like memory, also shows your battery, things that are using up more battery. 00:04:35.839 --> 00:04:41.120 But when we're talking just strictly storage on your phone, that is where you can go to take a look. 00:04:41.199 --> 00:04:46.800 And you might be surprised that your photos are taking up more space on your phone than you realized. 00:04:47.040 --> 00:04:54.399 That's something that me personally, I realized was taking up a large part of my phone, and that was 4K 60 FPS video. 00:04:54.480 --> 00:04:54.800 Yep. 00:04:55.040 --> 00:04:56.079 Never really thought about it. 00:04:56.240 --> 00:04:58.319 I was super happy taking that type of video. 00:04:58.399 --> 00:04:58.639 Right. 00:04:58.800 --> 00:04:59.439 It looks great. 00:04:59.680 --> 00:05:02.639 Especially when you slow it down using the slow motion function on them. 00:05:02.720 --> 00:05:04.079 Oh, they look so beautiful. 00:05:04.319 --> 00:05:11.279 And and the newer phones that you can have higher megapixel uh density so it gives you the option to zoom in on photos. 00:05:11.519 --> 00:05:17.439 Those pictures, there's a lot of information that gets captured with that, that high resolution. 00:05:17.759 --> 00:05:21.360 So it is something that can take it, take your uh storage away quite quickly. 00:05:21.680 --> 00:05:27.920 Especially if you leave that setting on for your photos and then your three-year-old toddler takes burst shots of the top of their forehead. 00:05:28.000 --> 00:05:29.839 That definitely takes up a lot of space as well. 00:05:30.079 --> 00:05:30.240 Right. 00:05:30.399 --> 00:05:35.360 And I'm sure your phone has no idea how to process what's going on with that, other than store everything. 00:05:35.600 --> 00:05:36.720 Everything needs to be saved. 00:05:36.959 --> 00:05:37.600 Exactly. 00:05:37.839 --> 00:05:41.680 So this is kind of that's kind of where you should start trying to clean up. 00:05:41.920 --> 00:05:45.680 As always, I would recommend using a cloud service for photos and videos. 00:05:45.839 --> 00:05:50.639 iCloud is for iPhone, and you've got Google Photos uh to back up for Android. 00:05:50.879 --> 00:05:55.920 These services are just more peace of mind than I would say cleaning up your device for myself. 00:05:56.160 --> 00:05:56.879 They're really simple. 00:05:56.959 --> 00:06:09.279 And they are I also uh I utilize a small drive, standard drive at home that I have off on the side that I can as a USB-C connection, I just plug it right into my phone and I can drag and drop everything that I'd like to keep there too. 00:06:09.439 --> 00:06:12.399 So just a side hard drive, also not a bad option to have as well. 00:06:12.720 --> 00:06:19.279 It's not a bad option to have because you know, having this information in multiple places just means you have multiple backups. 00:06:19.439 --> 00:06:30.399 So if something happens to your phone, if something happens to your uh account for your where everything is synced, or if something happens to your external, you have, you know, different options on the other side. 00:06:31.120 --> 00:06:47.519 Now the next thing I would really recommend going through and doing is deleting the uh the identical shots, you know, the the 60 or 80 images of your kid's forehead, the 12 or 15 photos you took because you didn't know if one if the first one was blurry, so you just keep hitting the button. 00:06:47.680 --> 00:06:50.879 You know, that that is something that in the moment we don't think about, right? 00:06:51.040 --> 00:06:51.199 Yeah. 00:06:51.360 --> 00:06:56.959 Back in the day it was you only had one shot at it with those disposable cameras or even your just regular film cameras. 00:06:57.120 --> 00:07:01.439 So yeah, now you can take 15 different shots of that sunset and pick which one you thought was the best. 00:07:01.680 --> 00:07:04.000 Yeah, you know, actually that's a great way of putting it, Greg. 00:07:04.160 --> 00:07:06.639 We're not really limited by our technology anymore. 00:07:06.800 --> 00:07:11.120 We don't you don't have to mechanically wind that film to get to your next shot. 00:07:11.439 --> 00:07:13.519 Make sure everybody's smiling at the same time. 00:07:13.839 --> 00:07:16.720 You know, we are very we are very past that now. 00:07:16.800 --> 00:07:24.959 And you know, the burst shots that you can do on your phone just by holding down the the button for photo, that eats up a lot of memory very quickly. 00:07:25.120 --> 00:07:30.079 It's great for getting, you know, the certain detail you want, you know, making sure nobody blinked. 00:07:30.240 --> 00:07:34.720 If you're doing a moving shot as well, that's a really good use for it. 00:07:34.879 --> 00:07:38.000 But again, you do have to go through and kind of clean up some of that old stuff. 00:07:38.240 --> 00:07:49.199 Going through and doing that, I want to mention that whatever you delete in your phone gallery normally will be moved to the recently deleted album instead of actually being deleted. 00:07:49.439 --> 00:07:52.800 Because who likes to delete something the first time they hit delete on it? 00:07:53.040 --> 00:07:54.800 Besides it being an accident, of course. 00:07:54.879 --> 00:07:56.800 Like I will I'll put that one out there. 00:07:57.040 --> 00:08:04.000 But the recently deleted album will hold on to the file for 30 days and then delete it if it gets past that age. 00:08:04.079 --> 00:08:10.319 So it's not kind of like on a Windows machine, for example, where you could just stack up your recycling bin for years. 00:08:10.399 -->
00:08:10.639 Yep. 00:08:10.879 --> 00:08:13.519 This is something that kind of goes through and cleans itself out. 00:08:13.839 --> 00:08:23.120 But again, be conscious of what you're putting in there for deletion as well, because on smartphones, normally once it's deleted and gone, it's deleted and gone. 00:08:23.519 --> 00:08:24.560 That's just the simple way. 00:08:24.639 --> 00:08:30.639 If you haven't had any backups of it, like in a cloud service, it you're definitely kind of gonna be up the creek then. 00:08:30.879 --> 00:08:39.200 One thing I would mention as well, take a look at some of the apps that you've gotten installed on your phone because I can almost guarantee you don't need them. 00:08:39.440 --> 00:08:43.360 Maybe it's a game that you stopped playing five years ago and it's just been sitting there. 00:08:43.679 --> 00:08:51.679 Or those pre-installed games anytime you go to get a new update from Android and you all of a sudden open your phone, you're like, I deleted this game five times now. 00:08:52.000 --> 00:08:54.159 I believe Oh man, what game was that? 00:08:54.320 --> 00:08:56.639 There was a game years ago that was like that. 00:08:56.799 --> 00:08:58.720 I'll remember the name of it at some point. 00:08:58.879 --> 00:09:01.679 But yes, it's there are just sneaky things like that. 00:09:01.919 --> 00:09:09.679 Pre-installed apps that just come with the phone as well, that decide to take up space, run in the background, and you're doing nothing with them. 00:09:09.840 --> 00:09:11.600 So why not go through and delete them? 00:09:11.840 --> 00:09:33.039 I do want to mention as well that if you're getting spammed with notifications on your phone, and I mean this, if you're being spammed with notifications that your storage is almost full, not once every couple days, maybe, there could be a chance that there's a malicious app actually installed on the phone that is sending you those notifications to make you think that you need more storage. 00:09:33.120 --> 00:09:41.200 And a lot of times they use uh verbiage saying that you need to purchase more storage on your device, which is just not possible to do. 00:09:41.360 --> 00:09:48.960 That's that's about as equated as downloading more RAM on your desktop, if if anybody remembers that website. 00:09:49.519 --> 00:09:54.080 On iPhone, there is an awesome feature called offload unused apps. 00:09:54.240 --> 00:10:02.320 What this does is basically takes an audit of the apps on your phone, kind of takes into account what you have used, what you haven't used, and kind of goes from there. 00:10:02.399 --> 00:10:06.399 It can offload them so they can be easily reinstalled if you do need them. 00:10:06.799 --> 00:10:10.320 And I know Android does provide a function like that as well. 00:10:10.799 --> 00:10:11.279 Something similar. 00:10:11.360 --> 00:10:12.080 It does like a deep sleep. 00:10:12.639 --> 00:10:16.559 I was gonna say deep sleep on it on Samsung is something I have come up all of the time. 00:10:16.720 --> 00:10:17.039 Yep. 00:10:17.200 --> 00:10:21.440 And more than half of the time for me, it's not, oh, thanks for letting me know. 00:10:21.519 --> 00:10:24.720 I I I wanted to know that that app is just gonna go in deep sleep. 00:10:24.879 --> 00:10:30.000 It's man, I haven't used that app in a month and I need to keep it on my phone, so now I need to open it once. 00:10:30.159 --> 00:10:30.559 Right. 00:10:30.799 --> 00:10:32.720 You know, it's it's one of those things for me. 00:10:32.879 --> 00:10:35.679 So I take it, you take it with what you will. 00:10:36.080 --> 00:10:44.320 But going through cleaning up those apps, again, that's that's one of the large places that can take up some space because I've seen apps take up eight, twelve gigabytes of space before. 00:10:44.799 --> 00:10:53.279 Especially with the data that they hold on to the games that now that are available on smartphones, they they have some pretty high graphics on them. 00:10:53.519 --> 00:11:03.039 Not everybody is a gamer on their phones, I understand that, but you know, if you are a person that likes to play the odd game on your phone, you don't need to have 40 or 50 of them installed. 00:11:03.120 --> 00:11:14.559 Um, a lot of the times if you use Apple, the Apple store for downloading apps, or if you use the Google Play Store, the saves for those apps are normally saved under your account. 00:11:14.720 --> 00:11:20.320 So if you reload download the app a couple years later, more than likely you can pick right up from the game where you left off. 00:11:20.559 --> 00:11:24.240 Yeah, as long as you haven't changed your Gmail within the last couple years, you should be good to go. 00:11:24.480 --> 00:11:24.720 Yeah. 00:11:24.799 --> 00:11:26.399 So just another thing you can do. 00:11:26.480 --> 00:11:36.240 The apps are really one of the big ones, I will say, because having tons of apps installed, smartphones have gotten really good at compounding all of your app icons. 00:11:36.320 --> 00:11:39.840 And it's really easy to look by just how many apps you have installed. 00:11:40.320 --> 00:11:45.279 In the setting area on your phone, Android and Apple, you can view a list of your apps. 00:11:45.440 --> 00:11:52.480 And and just if you're if you're listening to the show now, if you if you've got the moment to check your phone, really check how many apps you have installed on your phone. 00:11:52.559 --> 00:11:56.960 It'll probably survive s surprise you how many that's actually installed there. 00:11:57.519 --> 00:12:00.720 And this is one that I will say is more hidden. 00:12:00.879 --> 00:12:03.919 It's hard to get into this part of the phone. 00:12:04.000 --> 00:12:06.639 I wouldn't say hard, but it's not right away. 00:12:06.720 --> 00:12:08.879 You don't just open one app and it gets you here. 00:12:09.120 --> 00:12:12.320 Clearing out the cache and downloads on your on your phone. 00:12:12.480 --> 00:12:12.720 Yep. 00:12:12.960
--> 00:12:21.039 I unfortunately am one of the one of the people that tap an attachment, say in an email, and say it's a PDF. 00:12:21.120 --> 00:12:23.279 And of course, on our phones, it just downloads it. 00:12:23.440 --> 00:12:25.840 Doesn't ask you if you want to save it, it just downloads it. 00:12:26.159 --> 00:12:30.720 And I just tend to leave it sitting there in my files instead of getting rid of it. 00:12:31.279 --> 00:12:33.120 I'll I'll call myself out for that one. 00:12:33.440 --> 00:12:34.320 Does it add up quick? 00:12:34.480 --> 00:12:40.399 They do add up quick, especially if they're larger, you know, images that I downloaded from just a different site. 00:12:40.639 --> 00:12:42.960 It is something that takes up space quick. 00:12:43.279 --> 00:12:47.039 Apps also use temporary files, they call it the their cache. 00:12:47.120 --> 00:12:50.879 And you know, as you use an app oh over months, that adds up. 00:12:51.039 --> 00:12:53.120 And the biggest one I would say is your web browser. 00:12:53.200 --> 00:12:56.159 It saves tons of information for any sites you've gone to. 00:12:56.480 --> 00:12:59.200 But how much space is that really taking up? 00:12:59.440 --> 00:13:03.120 So on most Android phones, you do have a app. 00:13:03.440 --> 00:13:09.840 It may be My Files or File Explorer, depending on just you know what brand phone you have. 00:13:10.159 --> 00:13:19.039 On Apple, I can't really speak to say if they give you the option to view downloaded files directly or not, just because I haven't used an iPhone in so long. 00:13:19.279 --> 00:13:22.559 Wish Dave was here to chime in on that one for me. 00:13:22.799 --> 00:13:29.440 But yeah, on iPhone, I am I'm fairly confident that there is an area on the phone that lets you do it. 00:13:29.600 --> 00:13:33.519 If you're wondering where that may be on your iPhone right now, try asking Siri. 00:13:33.759 --> 00:13:36.080 You know, it it doesn't hurt asking Siri for that. 00:13:36.399 --> 00:13:38.480 There may be the chance she could open it. 00:13:38.639 --> 00:13:44.240 I I don't know where Siri is anymore with her functions, but it may give you an option in a step right direction. 00:13:44.559 --> 00:13:50.399 And sometimes it can be even as easy as once you get those cleared up, you could just you might need to restart your phone. 00:13:50.480 --> 00:13:54.159 There are so many people that just go through life that do not restart their phone for anything. 00:13:54.480 --> 00:13:55.200 So keep that in mind. 00:13:57.120 --> 00:13:57.279 Yep. 00:13:57.519 --> 00:14:01.440 Restarting your phone again, uh the the proverbial turn it off and back on again. 00:14:01.519 --> 00:14:07.759 That that can sometimes solve all of the problems that you're having without having to go through all the steps that I've just mentioned. 00:14:08.000 --> 00:14:16.320 Um, we are going to be getting to a break here, but when we get back, we're gonna be talking about some of the uh upgrades you can
make at Refresh and how it can make your computer just that much better. 00:14:16.559 --> 00:14:22.000 You've been listening to a Sunday edition of Tech Talk right here on WDBO1073FM and AM580. 00:14:22.159 --> 00:14:23.039 Sunday crew. 00:14:48.879 --> 00:14:55.200 You can contact the Refresh Computer Superstore by calling that free tech support hotline, 407-478-8200. 00:14:55.279 --> 00:14:58.799 Though I might wait until Monday, since we're here for our Sunday edition. 00:14:58.960 --> 00:15:02.159 You can also leave an open mic inside the WDBO app. 00:15:02.240 --> 00:15:03.279 And now back to Adam. 00:15:03.600 --> 00:15:10.080 Oh, thank you, Greg, and thank you, Sunday crew, for tuning into this episode of Tech Talk with Refresh Computers. 00:15:10.320 --> 00:15:12.720 If you're listening to the show, we are closed right now. 00:15:12.799 --> 00:15:17.759 If you're listening to this live, so if you have any questions, you can head to our website, refreshcomputers.net. 00:15:17.919 --> 00:15:20.000 We have a podcast link in the top right corner. 00:15:20.240 --> 00:15:27.679 A little bit after this show ends its live airing, we will post the full show in its entirety on the website with a nice summary of everything we've talked about. 00:15:27.840 --> 00:15:36.799 So if you've missed anything from the previous segment, you know, once we get that posted on the website, give it a listen because there's a good amount of information we talked about in that last segment. 00:15:37.039 --> 00:15:45.200 In this one, we're going to be talking about, I think, some of the upgrades that one of the upgrades actually that kind of goes under the radar for your system. 00:15:45.360 --> 00:15:54.399 And it really is one that I I see way more often than than I think is something I could feasibly admit. 00:15:54.960 --> 00:16:00.480 The monitor that your computer uses right now, monitors are just a a simple technology. 00:16:00.559 --> 00:16:04.799 You you can plug them in, they display whatever you plug them into, and and that's that. 00:16:05.120 --> 00:16:06.879 It's I won't say it's that easy. 00:16:06.960 --> 00:16:12.639 Sometimes there's a little kinks getting it to actually come up, but generally it displays what you want, end of the day. 00:16:12.879 --> 00:16:16.799 But if you've really thought about how long have you had your monitor at your desk? 00:16:17.039 --> 00:16:17.600 That's a good question. 00:16:17.759 --> 00:16:26.480 Yeah, I've got customers that come in sometimes, Greg, that are saying that they're it's time to replace their 15-year-old computer, and with that 15-year-old computer, they've got a 20-year-old monitor. 00:16:26.639 --> 00:16:27.840 And they're like, nah, I'm okay. 00:16:28.080 --> 00:16:29.039 Yeah, I I'm okay. 00:16:29.120 --> 00:16:31.039 I don't wanna, I don't wanna upgrade. 00:16:31.360 --> 00:16:38.000 Well, thing is with older monitors, yeah, they've got they've got lower resolution, which isn't always the biggest thing for a lot of people. 00:16:38.159 --> 00:16:43.679 You know, if you can see your email, whatever you're trying to do on it, end of the day, you know, it's it's accomplished its job. 00:16:43.919 --> 00:16:54.559 However, there has been a lot of changes in monitor technology in the last even 10 years that is that is really a cheap upgrade now for what you get out of it. 00:16:54.720 --> 00:16:58.559 Yeah, and I mean it also it's it's so much better on your energy building. 00:16:58.720 --> 00:16:59.200 Right, right. 00:16:59.360 --> 00:17:02.960 Yeah, it uses m newer monitors tend to use way less energy. 00:17:03.120 --> 00:17:08.640 You can actually get larger monitors now for a pretty cheap price, especially at our store. 00:17:08.799 --> 00:17:13.359 Um, I think we have you know monitors going all the way up to 32, I believe 40 inches. 00:17:13.599 --> 00:17:23.680 So there's monitor sizes for everybody, but the one thing I always see come up, and it's always what tells me the age of the monitor, is the connector that I have that has that it has. 00:17:24.319 --> 00:17:38.079 And trying to figure out, you know, maybe replacing a computer and then having to figure out connecting a 20-year-old connector to said computer, you are introducing, you know, another failure point with an adapter, end of the day. 00:17:38.240 --> 00:17:43.599 Not saying that adapters are just gonna always fail on you, but it's just one more piece of the puzzle. 00:17:44.000 --> 00:17:48.000 And if you are someone that does want that adapter, you offer them there right there at the superstores. 00:17:48.319 --> 00:17:48.640 Exactly. 00:17:48.720 --> 00:17:55.039 You know, we do carry everything that end of the day, if you just are replacing the system, we can get you the right adapter. 00:17:55.200 --> 00:17:56.480 It's not a problem at all. 00:17:56.720 --> 00:18:03.839 But for ease of use, you know, upgrading your monitor, it's something that it really will save you just a lot of headache down the road. 00:18:04.079 --> 00:18:10.799 Like I said, some monitors that I've had customers bring in or tell me about are over 20 years old. 00:18:11.039 --> 00:18:24.079 And if you're thinking about a piece of technology, a piece of you know, machinery, I will say, that's running for 20 years, at least my first question I always think to myself is how many more years does that have to go? 00:18:24.319 --> 00:18:24.480 Right. 00:18:24.720 --> 00:18:28.160 I it's so funny to think about somebody using a monitor for 20 years. 00:18:28.319 --> 00:18:31.039 You think about what the burn-in rate is on that as well. 00:18:31.200 --> 00:18:35.200 I bet you you you're seeing some ghosts of uh operating systems passed on a few of those as well. 00:18:35.279 --> 00:18:39.440 So yeah, see the uh the ghosts of Windows Vista or maybe even XP in the background. 00:18:39.839 --> 00:18:42.000 Yes, the beautiful rolling hills of Windows XP. 00:18:42.319 --> 00:18:44.400 So, you know, it's
it's just uh some food of thought. 00:18:44.480 --> 00:18:45.519 I kind of want to get out there. 00:18:45.680 --> 00:18:50.880 The monitor is, I would say, one of the most looked-past upgrades you can do for your system. 00:18:51.200 --> 00:19:06.319 And end of the day, it really ends up being one of the cheapest that has such a return, depending on the age of your monitor, that, you know, the the screen space you can get, or even having a second screen, the productivity increase you can have, it's tenfold. 00:19:06.480 --> 00:19:19.039 Um, we're gonna be getting to another break here, but when we get back, we're gonna be talking about some new fake uh uh fake pop-up scams that are coming up and uh why you should uh kind of be wary about that because it's it's hitting people even in the IT field. 00:19:19.279 --> 00:19:24.960 You're here for a Sunday edition of Tech Talk right here on WDBO 1073FM and AM580. 00:19:38.960 --> 00:19:46.480 Hey there, and welcome to a Sunday edition of Tech Talk here on WDBO 1073 FM and AM580, Orlando's news and talk. 00:19:46.559 --> 00:19:51.039 I'm Greg Rhodes here with Adam Littlefield, the technician from the Refresh Computer Superstore. 00:19:51.279 --> 00:19:59.200 You can contact the Refresh Computer Superstore, but I'd probably wait till Monday by calling that free Tech Support Hotline at 407-478-8200. 00:19:59.279 --> 00:20:01.440 Or if you have a comment during the show, we'd love to hear it. 00:20:01.519 --> 00:20:04.400 Use that open mic feature inside the WDBO app. 00:20:05.119 --> 00:20:16.240 You can also check out their website over at refreshcomputers.net, or you can stop in at the Refresh Computer Superstore in Longwood at 820 East State Road 434, just three and a half miles east of I-4. 00:20:16.559 --> 00:20:18.960 Store hours Monday through Saturday, 9 a.m. 00:20:19.119 --> 00:20:20.000 until 7 p.m. 00:20:20.319 --> 00:20:21.839 And now for Adam Littlefield. 00:20:22.000 --> 00:20:28.480 Well, thank you, Greg, and again, thank you, Sunday Crew, for tuning into this episode of Tech Talk with Refresh Computers. 00:20:28.720 --> 00:20:39.519 So in this segment, we're going to be talking about just the latest pop-up scams, and this is this is a big one because this is actually starting to impact and and get people that work in the IT field. 00:20:39.680 --> 00:20:48.400 You know, some of the some of the people that are very familiar with this every day in their life actually unfortunately are starting to get hit by this. 00:20:48.559 --> 00:20:50.319 So let's get right into it. 00:20:50.559 --> 00:20:57.839 This is one that I have had probably I'd say around 30 or 40 of them in the last couple of weeks come into our store. 00:20:58.079 --> 00:21:04.160 It's something as simple as you you go to a website and you're browsing the web and familiar pop-up comes up, right? 00:21:04.240 --> 00:21:11.920 And the captcha, maybe you're trying to slide the letter in a certain spot, I don't know, select the a
flower that a bee doesn't land on. 00:21:12.000 --> 00:21:14.240 They're they're getting pretty intricate now. 00:21:14.480 --> 00:21:17.359 I mean gone are the days of select all the bicycles. 00:21:17.680 --> 00:21:18.079 Oh man. 00:21:18.160 --> 00:21:18.720 That one gets me. 00:21:19.359 --> 00:21:20.000 That one got me too. 00:21:20.160 --> 00:21:21.200 I have a hard time with all the bicycles. 00:21:21.359 --> 00:21:25.920 I don't know what it is, but I'll tell you, that fire hydrant that's actually a bike, it gets me every time. 00:21:26.160 --> 00:21:28.480 Is it in that is it in that square or not? 00:21:28.559 --> 00:21:29.039 I can't tell. 00:21:29.279 --> 00:21:29.680 Right. 00:21:29.920 --> 00:21:32.160 But that those are something that's completely normal. 00:21:32.240 --> 00:21:33.920 Those are what's called captchas. 00:21:34.079 --> 00:21:39.039 They're a form of two-factor authentication to just figure out if you're a robot or not. 00:21:39.200 --> 00:21:49.680 And with the rise that we've had in just artificial and or no, sorry, super intelligence that we've had, uh, you know, it's those kinds of things have to evolve too. 00:21:50.000 --> 00:21:57.440 Because uh I don't want to say it the way Skynet is, but the robots have figured out how to get past the how to get past the scans. 00:21:57.839 --> 00:22:02.960 So it's it's something that Us as people just every day that's normal. 00:22:03.119 --> 00:22:06.960 Unfortunately, it's now become normal for that to also be a scam. 00:22:07.200 --> 00:22:14.000 What these scams now look like is it may be another captcha, type in whatever letters, pick a picture, whatever it may be. 00:22:14.240 --> 00:22:22.640 Once you get through it, it may pop up with a couple steps asking you to press a couple of keys, type in a paste in a command, and then hit hit enter. 00:22:22.799 --> 00:22:29.119 And unfortunately, it's doing that is that simple to involve install malware now on your computer. 00:22:29.359 --> 00:22:34.799 What these pop-up scams are doing is they're basically utilizing the clipboard of your computer. 00:22:34.880 --> 00:22:38.880 So they may tell you to hold down the control key and hit C, which will copy it. 00:22:39.119 --> 00:22:45.279 Some of them actually can copy it straight to your keyboard without you having to actually do any sort of keybinds. 00:22:45.440 --> 00:22:59.279 It may ask you to open a PowerShell window or the Windows Run box, paste in that command, and that command has you have no idea what is inside of it, what it's downloading, who it's sending a connection to. 00:22:59.440 --> 00:23:02.559 There's so many different things that that can go out to. 00:23:02.799 --> 00:23:09.839 And so this is happening so much now that this is actually has a name with security experts, and they call it clickfix. 00:23:10.000 --> 00:23:10.559 Oh, okay. 00:23:11.039 --> 00:23:16.960 This is uh this is something that even the FBI and the FTC have been warning about this year. 00:23:17.200 --> 00:23:21.920 It's something that again preys on something that's just normal for our everyday life. 00:23:22.000 --> 00:23:27.519 It's it's something as easy as putting your key into your car and turning to turn it on. 00:23:27.680 --> 00:23:29.759 It's it feels almost as simple as that. 00:23:30.000 --> 00:23:33.759 Yeah, no, I mean we've all gotten so used to being asked if we're robots or not. 00:23:34.079 --> 00:23:37.839 And now it's taking advantage of something that's become second nature. 00:23:37.920 --> 00:23:45.759 So yeah, and and that's I think why this is such a bad scam right now is because it it looks legitimate. 00:23:46.000 --> 00:23:56.640 It utilizes shortcuts and functions that to your your basic user of a computer, you may not know what you know those steps are telling you to do. 00:23:56.880 --> 00:24:07.680 And, you know, going through and doing it, it may feel like that's part of the process, you know, opening a command window, putting in something and and running it, it may feel like that's part of it. 00:24:07.839 --> 00:24:11.839 But I can tell you right now, just blanketed, that is not legitimate. 00:24:12.000 --> 00:24:20.319 There will be there will never be a website that asks you to copy and paste something into another part of your computer to authenticate that you are a human. 00:24:20.400 --> 00:24:22.000 It just does not exist. 00:24:22.960 --> 00:24:31.519 And unfortunately, it's it's something that I've seen cause a lot of burns in more ways than just getting malware on your computer. 00:24:31.759 --> 00:24:57.119 Because these programs not only, when they get installed, probably put remote access into your computer for that person to get into it later, but it also goes through and can steal passwords immediately, login tokens for things like Facebook or worse, your bank, and tons of other stuff that can be grabbed, exfiltrated, and loaded on somebody else's computer to basically be you on the internet. 00:24:57.599 --> 00:25:04.799 So this is something that I just I want to get this information out there, get this burned into everybody's memory that's listening. 00:25:04.960 --> 00:25:14.559 No legitimate website, update, message, anything will ever ask you to run a Windows command and and paste in something to prove that you're human. 00:25:14.720 --> 00:25:16.559 And it just it just does not happen. 00:25:16.880 --> 00:25:26.799 Most people will never really access the command prompts or the Windows run registry because all of those are very typically technical options to run. 00:25:27.119 --> 00:25:35.839 If somebody's just asking you willy-nilly to access information inside of those, those are direct access to a lot of very pertinent, important files that are a part of your computer. 00:25:36.000 --> 00:25:44.160 They are again it the if you run the if you've ever run the command prompt and you are an old older Windows or older computer user, it looks a lot like MS DOS.
00:25:44.319 --> 00:25:48.720 It looks like you're loading up a DOS window and it gives you access to everything. 00:25:48.880 --> 00:25:53.440 You can access log files, Windows registry files, all kinds of things through there. 00:25:53.599 --> 00:25:59.440 If you're someone that's not comfortable utilizing your computer, you'll you'll probably never access those prompts. 00:25:59.680 --> 00:26:06.720 So if you're coming across these types of screens that really you are not familiar with, stop immediately. 00:26:06.880 --> 00:26:11.119 Because even just poking around in those kinds of areas can really mess up your computer really quickly. 00:26:11.359 --> 00:26:11.759 It can. 00:26:11.839 --> 00:26:19.759 And you know, that's one of those things that, you know, I do have my customers come in and they they'll always tell me, I don't know a lot, but I know enough to be dangerous. 00:26:19.920 --> 00:26:23.599 And that tells me that you know where to go to delete the wrong stuff. 00:26:23.759 --> 00:26:24.000 Right. 00:26:24.160 --> 00:26:25.519 That that tells me that. 00:26:25.759 --> 00:26:32.000 And in this situation, this is actually preying on the idea that you don't know enough to be dangerous. 00:26:32.079 --> 00:26:32.240 Right. 00:26:32.480 --> 00:26:37.279 The person that's telling you to put this information in is the one that is dangerous. 00:26:37.440 --> 00:26:40.559 They are the one that is going to be causing you all of these problems. 00:26:40.720 --> 00:26:48.799 And it is something that's just if you don't know that it's not legitimate, it really is just handing over the keys to your car. 00:26:49.039 --> 00:26:49.440 Yeah, really. 00:26:49.599 --> 00:26:49.839 Yeah. 00:26:49.920 --> 00:26:53.680 Uh like I said, it gives you access to everything immediately. 00:26:54.000 --> 00:27:02.400 You you bypass a lot of different protections that modern Windows operating systems have put in to keep bad operators from getting access to. 00:27:02.799 --> 00:27:05.359 And like you said, you're you're essentially just opening up the door for them. 00:27:05.599 --> 00:27:05.759 Right. 00:27:05.839 --> 00:27:15.599 And if you are an experienced user with the terminal window PowerShell, then you're probably familiar with some of some simple destructive commands like sudo RMRF. 00:27:15.680 --> 00:27:19.440 You know, that's that's one that just you can just set up to delete everything. 00:27:19.519 --> 00:27:19.839 Right. 00:27:20.079 --> 00:27:30.079 And if you were to copy that from online and paste it, Windows has some precautions to stop that from going through, but you know, kind of try to get the idea through. 00:27:30.400 --> 00:27:34.319 End of the day, you don't know what's gonna happen until it's too late. 00:27:34.559 --> 00:27:38.480 And the I'll I'll put it the unfortunate part, but it's made this way. 00:27:38.640 --> 00:27:43.039 Whenever those commands are run, it's not like you're gonna have a window come up that's telling you what's happening. 00:27:43.200 --> 00:27:43.279 Right. 00:27:43.519 --> 00:27:46.960 The command will run, it'll go to probably the next line, and that's it. 00:27:47.039 --> 00:27:47.839 There will be no output. 00:27:48.079 --> 00:27:50.880 All you'll see is a blinking C, and you'll be like, hmm, okay. 00:27:51.200 --> 00:27:51.519 Okay. 00:27:51.759 --> 00:27:55.440 And and a lot of times that may make you run it again as well. 00:27:55.759 --> 00:27:56.240 Good point. 00:27:56.400 --> 00:28:04.160 And a lot of times when those sorts of things are ran on top of themselves, it makes it even harder to get that sort of stuff removed. 00:28:04.640 --> 00:28:12.640 Now, I know with these sorts of uh captchas, there is uh one major name that you'll always see on them, and that is Cloudflare. 00:28:12.799 --> 00:28:16.319 Cloudflare, normally what they'll do is they'll start you off with a little checkbox. 00:28:16.480 --> 00:28:18.880 Click this box, and then that's when it comes up. 00:28:19.039 --> 00:28:20.799 The picture, this and that. 00:28:20.960 --> 00:28:26.400 They they don't ask you to, again, press a certain keybind, do this, run that. 00:28:26.559 --> 00:28:31.839 It is, you know, just click some pictures and be on with your day from there. 00:28:32.240 --> 00:28:42.640 And this is kind of like the scams I've talked about before on this show, the the pop-ups that come up with a phone number that says, you know, this is Microsoft, this is Google, call this number immediately, your computer has been hacked. 00:28:42.799 --> 00:28:47.759 There's no large company in the world that's going to be telling you to call them, right? 00:28:47.920 --> 00:28:59.119 Just as there is no large company in the world that will tell you to run this pretty advanced command to do something to prove that you're not human. 00:29:00.000 --> 00:29:09.359 Our kind of captchas are designed right now to be simple for the human mind, hard for the the artificial intelligence, the superintelligence mind. 00:29:09.599 --> 00:29:19.599 So, you know, that sort of trip-up, if it's something where it's asking you to do some stuff that you as a normal computer user don't do, that's a pretty big red flag. 00:29:19.839 --> 00:29:26.480 And again, this is something that really preys on just the ignorance of what it's telling you to do. 00:29:26.799 --> 00:29:30.640 This, I mean, goes all the way back to just anything on the internet. 00:29:31.200 --> 00:29:40.559 If you ever, if any listeners, if you ever played video games, looked up something online, you probably were told or seen online somebody said to hit Alt F4. 00:29:40.880 --> 00:29:45.440 And if you don't know what that shortcut does, right, well, it closes out all of your windows. 00:29:45.519 --> 00:29:45.680 Yeah. 00:29:45.839 --> 00:29:47.039 And you got pranked. 00:29:47.200 --> 00:29:50.720 And unfortunately, this is a much more violent prank. 00:29:51.039 --> 00:29:54.160 This is a financial prank, and it's
destructive. 00:29:54.240 --> 00:29:54.960 It's a scam. 00:29:55.119 --> 00:29:59.200 And it's I I hate to see this becoming the new normal. 00:29:59.519 --> 00:29:59.759 Right. 00:29:59.920 --> 00:30:06.240 And again, the this is for the people that maybe maybe you do feel like this is possibly happened to you. 00:30:06.400 --> 00:30:10.079 You're somebody that has gone through and you've done these steps and you're not sure what's happening. 00:30:10.160 --> 00:30:11.759 This isn't to barrage you. 00:30:12.240 --> 00:30:13.920 We don't like the people that did this to you. 00:30:14.079 --> 00:30:16.079 So what we're trying to do is help protect you from that. 00:30:16.160 --> 00:30:27.279 But if you are someone that has accidentally gone through and done these steps, there are things that you can do to try and get some of those files back and kind of work through to get everything restored back to your control, right? 00:30:27.519 --> 00:30:27.680 Right. 00:30:27.839 --> 00:30:28.079 Yes. 00:30:28.240 --> 00:30:42.240 And the first thing I would recommend is if this has happened to you, if you went through these steps, you ran that command, you know, whether it was just earlier this morning or if it was a week ago, the first thing I would recommend just disconnect the computer from the internet. 00:30:42.559 --> 00:30:50.319 Go into settings, disable Wi-Fi, unplug the internet cable, whatever, whatever you can do to connect or disconnect your computer from the internet. 00:30:50.640 --> 00:30:57.200 Because what that does is it takes away a lot of the access that whatever that command did gave that person. 00:30:57.359 --> 00:31:07.359 A lot of it is just for remote assist, quote unquote scams where they can remote into your computer and steal your information like they were just going through the system. 00:31:07.759 --> 00:31:15.519 But there are some of these commands that actually can grab, you know, login tokens, things that verify that you are logged in on your machine. 00:31:15.680 --> 00:31:19.039 And there are ways that people can use that to try to get into your accounts. 00:31:19.279 --> 00:31:22.720 So, first thing to do again, disconnect your system from the internet. 00:31:23.119 --> 00:31:25.599 The next thing I would recommend is bring it by us. 00:31:25.839 --> 00:31:29.279 If you are in the middle of this, you're listening to the show right now, I don't want you to panic. 00:31:29.519 --> 00:31:30.480 Come by us tomorrow. 00:31:30.559 --> 00:31:31.839 We open up at 9 a.m. 00:31:32.160 --> 00:31:34.559 This is something that we we deal with every day. 00:31:34.720 --> 00:31:37.920 We have tools that are built to go through and deal with this. 00:31:38.160 --> 00:31:40.000 And it it happens to everybody. 00:31:40.079 --> 00:31:40.880 You're not alone. 00:31:40.960 --> 00:31:49.759 You know, that it's something I always try to first take out of the equation whenever I'm helping in a situation like this, is there is a lot of shame
that comes from this. 00:31:49.839 --> 00:31:57.200 And that's actually what stops a lot of people from recovering fast and bouncing back from this is the shame of it. 00:31:57.359 --> 00:32:03.839 There is no shame that you were told to do something advanced on a computer thinking that it was a normal operation. 00:32:04.240 --> 00:32:06.480 I I wouldn't say there's any shame in that. 00:32:06.720 --> 00:32:11.599 This segment definitely is going to give you the information to know to never have it happen again. 00:32:11.759 --> 00:32:15.440 And it's information to know for anybody around you as well. 00:32:15.680 --> 00:32:29.759 That's something that I see more often than not is not so much a person comes in that has been scammed, but a I have a friend of a person come in that thinks their friend has been scammed and their friend doesn't want to come in again because of that shame of this. 00:32:30.079 --> 00:32:37.359 End of the day, this is not something that is on you, not something that you know you need to be just blamed for. 00:32:37.519 --> 00:32:47.359 It is these bad actors, and these are the people that just like Greg said, these are the ones that we dislike because it's just taking advantage of just something you don't know. 00:32:47.680 --> 00:32:55.599 To keep yourself safe going forward, first off, if you see something complicated come up asking you to do that, probably better not to do it. 00:32:55.680 --> 00:32:59.759 You know, hey, if if something like that does pop up, use that free tech support hotline. 00:33:00.000 --> 00:33:00.240 Exactly. 00:33:00.319 --> 00:33:02.640 You can give us a call Monday through Saturday, 9 a.m. 00:33:02.799 --> 00:33:03.359 to 7 p.m. 00:33:03.519 --> 00:33:12.559 We can go through it real quick, ask you some details to just try to verify if it's something that's legitimate, which most of the time it's not, or you know, how to get you out of it. 00:33:12.720 --> 00:33:23.759 Because sometimes these pop-ups even will full screen themselves and force you into doing that that puzzle or those commands to quote unquote get you out of that that full screen. 00:33:23.839 --> 00:33:28.160 But end of the day, it's someone that's just trying to get in and steal your information. 00:33:28.480 --> 00:33:31.039 And we we all gotta do the best we can. 00:33:31.200 --> 00:33:42.720 We we live in a digital age now where things are always changing, there's always advancements in these scams, and that's what this show I'd like to use it for is just trying to get awareness of these scams. 00:33:42.880 --> 00:33:49.680 Um, we are gonna be getting to another break here, but when we get back, we're gonna be giving our Sunday Gru our uh nice tech tip of the week. 00:33:49.839 --> 00:33:54.559 And remember that free tech sport hotline is 407-478-80200. 00:33:54.640 --> 00:33:59.440 You've been listening to Tech Talk right here on WDBO 1073FM and AM580. 00:34:13.679 --> 00:34:21.039 Hey there, and welcome back to a Sunday edition of Tech Talk here on WDBO 1073FM and AM580, Orlando's News and Talk. 00:34:21.119 --> 00:34:25.760 I'm Greg Rhodes, sitting here with Adam Littlefield, a technician from the Refresh Computer Superstore. 00:34:26.000 --> 00:34:34.400 And you can contact the Refresh Computer Superstore by calling that free Tech Support Hotline at 407-478-8200, though maybe wait until Monday. 00:34:34.559 --> 00:34:38.400 But in the meantime, you can check out the website over at refreshcomputers.net. 00:34:38.639 --> 00:34:39.760 And now back to Adam. 00:34:40.000 --> 00:34:46.480 Well, thank you, Greg, and thank you, Sunday Crew, for tuning into this episode of Tech Talk with Refresh Computers. 00:34:46.639 --> 00:34:51.760 If you've missed anything in this show, we had tons of information that we talked about in the last couple of segments. 00:34:52.000 --> 00:34:56.800 You can go to refreshcomputers.net, click the podcast link in the top right corner, and listen back to this. 00:34:56.960 --> 00:35:00.480 We had tons of information today about new scams coming on on the internet. 00:35:00.719 --> 00:35:04.960 So that is something that I think is important to listen back to, at least for that segment. 00:35:05.199 --> 00:35:14.480 But look at some of the other shows as well, because we've got tons of information that we've been putting out there over the last couple of years that it's just good information to just catch up on. 00:35:14.800 --> 00:35:21.360 So for this tech tip of the week, this I think is one that I use more often than I actually think about. 00:35:21.599 --> 00:35:25.840 This is actually capturing a whole page screenshot. 00:35:26.159 --> 00:35:30.559 So I'm sure any of our listeners out there right now, you're pretty familiar taking a screenshot on your phone. 00:35:30.800 --> 00:35:33.199 Android, I think it's power button, volume down. 00:35:33.519 --> 00:35:35.840 Apple, it's power button, volume up. 00:35:36.079 --> 00:35:37.920 Just had to be a little different, maybe. 00:35:39.360 --> 00:35:43.679 But this is, you know, you take that screenshot and it grabs everything on the screen. 00:35:43.920 --> 00:35:48.800 And unfortunately for me, I like to show a lot of information in my screenshots. 00:35:48.880 --> 00:35:49.039 Right. 00:35:49.199 --> 00:35:58.079 Um, and you know, I used to before this tech tip, what I used to do on my phone is I would line it up perfectly, scrolling up so I could take another screenshot. 00:35:58.239 --> 00:36:00.559 And then perfectly scroll it again, take another. 00:36:00.719 --> 00:36:03.280 And now your phone actually has that function built into it. 00:36:03.519 --> 00:36:04.079 It's pretty great. 00:36:04.239 --> 00:36:04.559 It is. 00:36:04.719 --> 00:36:08.719 I've used this before for taking uh pictures of a whole recipe before. 00:36:08.960 --> 00:36:20.719 If there's a super long list of something I want to look at as a complete list and not scroll because I unfortunately have the
tendency to lose my place of something I'm scrolling through. 00:36:20.960 --> 00:36:24.480 And this is kind of where this extendable screenshot comes in. 00:36:24.639 --> 00:36:31.280 So on an iPhone, all you need to do is just take your normal screenshot first, and there's a little preview that'll come up in the corner. 00:36:31.440 --> 00:36:33.920 You can tap on that, and there'll be two tabs. 00:36:34.000 --> 00:36:37.199 It'll say either screen or full image or full page. 00:36:37.360 --> 00:36:41.599 If you tap full page, that tap that captures the entire scrolling screen. 00:36:41.920 --> 00:36:44.079 Pretty much tap done and that'll save it. 00:36:44.320 --> 00:36:49.039 Full page works best in Apple Safari web browser and a couple different apps. 00:36:49.199 --> 00:36:52.559 So you have to kind of see what's available, play around with it. 00:36:52.639 --> 00:36:54.320 Some things work, some things don't. 00:36:54.480 --> 00:37:00.000 I mean, end of the day, it won't hurt anything on your phone if an app doesn't support this kind of screenshot. 00:37:00.239 --> 00:37:02.079 Android Androids are the same thing. 00:37:02.239 --> 00:37:04.000 For me, I feel they're a little easier. 00:37:04.320 --> 00:37:04.719 Agreed. 00:37:04.880 --> 00:37:07.920 All you do is uh again, power button and volume down together. 00:37:08.079 --> 00:37:12.960 At the bottom, a little menu appears, and there's an option for capture more. 00:37:13.360 --> 00:37:17.280 The icon for it is a uh a little square icon. 00:37:17.599 --> 00:37:20.400 It's normally the second one that maybe has like a pencil with it. 00:37:20.559 --> 00:37:31.519 And what that does is that'll let you stretch down the screenshot, or there's an icon next to that that'll have down arrows that when you tap that, it'll bump the page down a little bit. 00:37:31.599 --> 00:37:33.119 And you can just keep hitting that. 00:37:33.199 --> 00:37:36.159 And you can just keep going until until it's done. 00:37:36.480 --> 00:37:43.280 Most often is it's it makes it really easy to tap it a couple times, and then you can go into your crop and crop and adjust however much you actually wanted to keep. 00:37:43.519 --> 00:37:43.679 Yeah. 00:37:43.840 --> 00:37:49.280 And this is really great if you're trying to get like a large text message someone sent you, you're trying to send it to someone else. 00:37:49.599 --> 00:37:50.000 Receipts. 00:37:50.159 --> 00:37:52.159 Receipts, yep, that's a big one as well. 00:37:52.400 --> 00:38:07.039 The main thing I will say though, with these long screenshots is when you take them, you do need to kind of take into account the format that the screenshot will be in, because the more you scroll it down, the taller that image will be. 00:38:07.280 --> 00:38:19.920 And sending an image like that over almost any any service, Facebook Messenger, WhatsApp, text messages, the the taller that image is, the more it will mess with the what's the word for it? 00:38:20.400 --> 00:38:20.880 The quality. 00:38:21.039 --> 00:38:21.360 Yep. 00:38:21.599 --> 00:38:25.760 So you may have to zoom in very far to be able to read that text message. 00:38:26.000 --> 00:38:31.679 And that service may compress that image enough to where you zoom in and you need a new pair of glasses. 00:38:31.920 --> 00:38:32.079 Right. 00:38:32.239 --> 00:38:36.639 Because it is going to change it to your nine by 16 typical view that you have on your screen. 00:38:36.800 --> 00:38:38.079 So, yes, definitely keep that in mind. 00:38:38.320 --> 00:38:47.599 Just something to keep in mind, you know, don't go send in a string of 400 text messages back and forth, because uh I can guarantee you who you're sending that to is not going to be able to read it probably. 00:38:47.840 --> 00:38:52.639 Um, we are getting to the end of our Sunday edition of Tech Talk with Refresh Computers today. 00:38:52.719 --> 00:38:55.199 Um, again, I want to say thank you everybody for listening. 00:38:55.360 --> 00:38:58.880 And extra, extra special thanks to the Sunday crew for tuning in. 00:38:59.039 --> 00:39:04.079 We will be getting back to you guys again next week with some more exciting tech tips and news.
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