CX Pulse Check - October 2025
Customers don’t just want answers. They want action! That’s why agentic AI, the kind that doesn’t just recommend but actually does the work, is reshaping how teams analyze experiences, resolve issues, and connect systems.In this CX Pulse Check, Jeannie talks with Medallia’s Chief Strategy Officer, …
#792: Replay: Increasing speed to insights with Sid Banerjee, Medallia
As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyond reactive reporting and embrace proactive in…
Transforming experience for business outcomes - Interview with Sid Banerjee, Mike Murchison and Paloma Paraja
Today’s episode of the Punk CX podcast features three interviews I recorded whilst at Medallia’s Experience event in Las Vegas on the 10th, 11th and 12th February. The interviews are with Sid Banerjee, Chief Strategy Officer at Medallia, Mike Murchison, co-founder and CEO of Ada, and Paloma Paraja,…
The split personality disorder plaguing many brands - Interview with Ping Wu of Cresta
Today’s episode features a chat I had recently with Ping Wu, CEO of Cresta. We chat about a range of issues, including how many brands seem to be suffering from a split personality disorder, why CRM technology is fundamentally not the right type of technology to develop the type of conversational i…
Real-Time Insights and Data Observability
Join this episode of InsideAnalysis as host Eric Kavanagh interviews Sid Banerjee of Medallia about how organizations can extract meaningful, real-time intelligence from their data to better understand events as they unfold and drive smarter decisions.
They are joined by Kunal Agarwal of Unravel …
#792: Replay: Increasing speed to insights with Sid Banerjee, Medallia
As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyond reactive reporting and embrace proactive ins…
#715: Increasing speed to insights with Sid Banerjee, Medallia
What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instantly available through conversational AI, the strategic…
#792: Replay: Increasing speed to insights with Sid Banerjee, Medallia
As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyond reactive reporting and embrace proactive ins…
#715: Increasing speed to insights with Sid Banerjee, Medallia
What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instantly available through conversational AI, the strategic…
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