J-Talks Live - Reimagining Business Journalism
The COVID-19 pandemic disrupted labour markets globally. Housing affordability, precarious work, stagnant wages, social isolation, labour inequity and the drive to automation, are some of the major challenges facing the modern employee. Reimagining Business Journalism explores how newsrooms are ret…
Does the government need to clamp down on predatory lending?
Guest: Christine Dobby, Business Reporter
You don't have to look far to see those who experienced terrible financial hardship over the past two years. We don't talk about our finances. But a recent report has painted a harsh picture just the same. The report published by ACORN, a non-profit organi…
What have Canada's big pensions invested in? It's hard to know
Guest: Christine Dobby, business reporter
If you're a working Canadian, chances are your retirement investments are going into at least one of the country's big eight funds. But, do you really know where your money is being invested? The country's eight largest public sector pension funds collecti…
Network effect: Rogers' outage and how the government is making telcos work together
Guest: Christine Dobby, business reporter at the Star, joins us to talk Rogers fallout and the new requirement for telecom companies to help each other during outages.
The Rogers network outage affected Canadians, businesses and services across the country, and now the federal government wants to …
Gaming the system: How casino-style gaming machines got into bingo halls
Guest: Christine Dobby is business reporter at the Star
Ontario's bingo halls are looking at lot like casinos with rows of modern gaming machines. The question is, are they slot machines? Because if they are, they may be in violation of provincial law that prohibits slot machines in bingo halls. O…
Scam phone calls: fraud, technology and other hang ups
Guest: Christine Dobby, business reporter
Scam calls are an annoying and growing problem that cost Canadians $57 million in losses last year. With a technological arms race between con artists, phone companies and the Canadian Radio-television and Telecommunications Commission (CRTC), there is no…
Business not as usual: The return to office and downtown Toronto now
Guests: Katie Daubs, senior writer, and Christine Dobby, business reporter
As cities around the world return to the office, Toronto lags behind other global centres as many workers are choosing to continue working from home. That's having a spillover effect on the downtown core, and in particular…
2023-06-25 - AI Software Is Taking Over Call Centres. Will That Make Customer Service Better — Or Worse?
AI Software Is Taking Over Call Centres. Will That Make Customer Service Better — Or Worse?Byline - Call centres are scrambling to adopt chat GPT-like software, despite problems with ‘hallucinations’ and inappropriate comments. Reaching a human will become almost impossible, but service might actua…
Matthew Boswell
Competition is what drives businesses to develop innovative products, increase the quality of their offerings, and improve affordability for consumers. Historically, that has been the Competition Bureau’s focus. Now however, with the advent of COVID-19, we must also consider how competition can pla…
Rogers’ MLSE deal and its evergrowing power
Last week, telecomms giant Rogers Communications became a majority owner of Maple Leafs Sports and Entertainment, putting them at the helm of the Toronto Maple Leafs and the Toronto Raptors. The historic deal ensures a huge chunk of Canada’s sports star power is now all in Rogers’ hands.
It’s the …
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