The Regifting Extravaganza #19: Bob London (previously aired Oct 3, '24)
Bob London wants everyone to shut up, but for a reason other than you may think.
⏱️ Timestamps:
00:00:00 - Intro
00:02:21 - The lost art of listening
00:05:59 - Customer success: Listening vs. forcing value
00:06:54 - Curiosity: The key to better customer conversations
00:08:21 - Pausing to let the…
Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084
Link to this episode on YouTube: https://youtu.be/23MrFuVuMmgIn this episode, I give you an "over-the-shoulder" peek into using Google's NotebookLM to produce next week's podcast episode!That is perhaps the most surprising feature of this amazing free tool. Besides that, it's great at summarizing d…
Be Radically Authentic: Chasing Curiosity and Sharing Boundless Insights from Ideas that Matter
Today we talk to Bob London, or as I call him, "Mr. Curious." Bob is basically a professional listener. He is an expert in helping people connect and understand one another, and is the mastermind behind the concept of Radically Authentic Discovery. The idea of curiosity is something I’m incredibl…
Downward spiral | Bob London
Episode 274: The usually affable Bob London has got a bone to pick.
⏱️ Timestamps:
00:00:00 - Intro
00:02:05 - Airport AMAs and LinkedIn tales
00:03:03 - LinkedIn parody and engagement
00:05:31 - Bob's satirical posts
00:06:42 - Social media madness
00:08:01 - Social personas vs. reality
00:10:24 -…
AI Is a Better Listener Than You with Bob London
Most companies think they’re listening to their customers. But what if your idea of “value” is completely wrong?
In this episode, host Alyssa Nolte sits down with Bob London, creator of the Radically Authentic Discovery Methodology, to talk about why AI might actually be better at empathy, patience…
How to Go from Task Manager to Trusted Advisor
Customer success professionals are often thrown into the deep end. They are told to act like trusted advisors, which includes driving adoption, building relationships, or uncovering growth opportunities without being given clear instructions or training on what to do.
That’s why I wrote The Strateg…
172. Bob London, FASAE, CAE, ED of Alpha Phi Omega, on Leadership Through Service, Capital Campaign Success, and Practicing Foresight
What does it take for a 100-year-old, campus-based organization to stay relevant in a world of virtual chapters, AI search tools, and shrinking higher education enrollments?
And in an era of time poverty, information overload, and eroding trust, how can associations help young leaders not only serv…
Bob London - Rebelling with RAD
In this season opener, host Dannah Barnett Vaughan interviews Bob London, a former corporate marketing executive turned consultant who specializes in customer discovery and listening. The conversation covers London's journey from corporate layoffs to building a successful consulting practice around…
#110 - Customer Discovery for MSPs: Dwell Before You Sell | BMK VISION ROUNDTABLE
Your ticket surveys come back 95% satisfied - and Josh Peterson doesn't care. In this BMK Vision Roundtable, Josh and Gary Boyle bring in customer discovery expert Bob London to settle what actually measures client loyalty, and the answer isn't a score. It's a conversation most MSPs never have.
Bo…
Stop Asking "Would You Renew?" Ask This Instead ft. Bob London
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.
Most CS and sales teams have been told to "be more strategic." Few have been shown how.
Josh Schachter talks with customer discovery expert Bob London about w…
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