# Gary David

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#86: The Power of Social Identity on CX with Professor Gary David

Do we make buying decisions as individuals or individuals who are part of a group?  The answer may surprise you. Gary David, PhD is a Professor of Sociology and Experience Design at Bentley University. Dr. David has been researching sociology and its intersection with the business world for sever…

Star Shrines & Earthworks of Southwest w/Gary David–Host Dr. Zohara Hieronimus

Over a period of centuries, the Ancient Ones of the American Southwest constructed a pattern of sandstone villages that precisely matches key constellations in the sky. This book plunges you into the mysteries of these unified star correlations. Other fascinating topics include Orion's global starg…

The Intersection of Sociology & CX with Gary David, Professor in Bentley University

This week we have Gary David on the episode! Join Matt Egol, CCXP, on The CX & Culture Connection Podcast as he hosts Gary David, Professor at Bentley University and host of the Experience by Design podcast. Together, they dive into the intersections of sociology, design thinking, and customer ex…

How to Get CX, UX And All The Other Exes to Work Together

Experience Strategy has expanded over the past decade to include a wide range of disciplines: CX, UX, Patient Experience, Employee Experience, Service Design, and so many more. With all these exes running around, experience strategy can sometimes sound like a country & western song. Today we are jo…

Experience Design as Competitive Advantage in Modern Sports Organizations

Sports organizations face unprecedented challenges in stakeholder management and athlete retention. Experience design methodology offers a systematic framework for creating competitive advantage through intentional curation of touchpoints, expectations, and outcomes across the s…

Why the Lowest-Paid Person Knows What Your Business Is Missing - Gary David

What if the janitor in your building knows more about your business than your CEO? What if the person you overlook the most holds the exact insight that could save your company millions? And what if the only reason you have not heard it is because no one ever thought to ask? According to sociolog…

How to Never Miss a Moment in Your Next Chapter with Dr. Gary David | Ideas by Mike™ Ep. 53

Stop focusing only on the spreadsheet and start designing a life that matters. Join Mike Milligan, CFP® and design sociologist Dr. Gary David as they explore the human side of retirement, from navigating the “identity cliff” to the sociology of meaningful moments. Learn how to transition from a jo…

The Prisoner Who Changed Australian Law

In 1990, Victoria passed an extraordinary law to keep notorious violent offender Gary David (Webb) behind bars after his sentence had expired. Former Victorian MP Neil Cole was one of the few politicians to oppose the legislation, arguing it ignored the reality that David was suffering from severe …

Gary C. David, PhD, Certified Clinical Sociologist (CCS) Professor of Sociology, and Experience Design

Professor Gary David returns to The Health Design Podcast to explore how we can design experiences that foster connection, belonging, and shared meaning — especially in healthcare settings. Drawing on his background as a sociologist and experience designer, Gary discusses the concept of "communiti…