TRANSKRIBEERI 🔗
WEBVTT
00:00:00.880 --> 00:00:02.879
Welcome to iCare Leadership Live.
00:00:02.959 --> 00:00:16.879
This is another Microcast, and in this episode, I'll be talking about building a great workplace and what the three pillars of that are, and what is the one thing that ties it all together.
00:00:17.440 --> 00:00:28.800
I hear from a lot of healthcare practices that culture is an issue and having uh toxic employees is an issue.
00:00:29.120 --> 00:00:33.520
And how can we get people to buy in to what we're trying to do here?
00:00:34.159 --> 00:00:42.159
And it's really not a it's not an easy problem to solve, but it's a simple problem.
00:00:42.719 --> 00:00:56.560
And what I mean by that is it's simple in that there's not the things to do are are very simple, but there's a lot of there's a lot of things to get right, and it's not something that can change overnight.
00:00:57.119 --> 00:01:00.079
So simple but not necessarily easy.
00:01:00.320 --> 00:01:12.640
And there are, in my opinion, three things that make a great workplace, and then one thing that ties it all together.
00:01:13.040 --> 00:01:35.120
And the three things that make a great workplace, which by extension make a successful workplace, uh number one is is having a great culture foundation, meaning you create safety, you uh show vulnerability as a leader.
00:01:35.599 --> 00:01:44.000
Employees are encouraged to be vulnerable, admit they made mistakes, and they feel safe to share ideas.
00:01:44.159 --> 00:01:49.280
And then lastly, in addition to safety, vulnerability is purpose.
00:01:49.599 --> 00:01:52.079
What you know, what is your purpose there?
00:01:52.480 --> 00:01:54.159
Do you talk about that a lot?
00:01:54.400 --> 00:02:07.840
Do you get people bought in before you even hire them about what you're doing, why it's important, the service that you provide in your community, and the way you go about it?
00:02:08.159 --> 00:02:11.199
Do you create a purpose that people can buy into?
00:02:11.919 --> 00:02:18.240
You know, regardless of what actual services you provide, there is a greater good.
00:02:18.400 --> 00:02:20.800
There's a greater service that you're providing your community.
00:02:20.879 --> 00:02:22.400
Okay, so that's culture.
00:02:23.280 --> 00:02:29.680
Then, so that's the first of the three key things to have a great workplace.
00:02:29.840 --> 00:02:34.000
The second key thing is is great jobs.
00:02:34.639 --> 00:02:36.240
And what makes a great job?
00:02:36.319 --> 00:02:39.599
Well, Daniel Pink talked about this in his book Drive.
00:02:40.159 --> 00:02:49.439
A great job is one that motivates you intrinsically, and one where you get to have autonomy.
00:02:49.520 --> 00:02:51.599
You're not being micromanaged.
00:02:51.840 --> 00:02:59.759
One where you get to really know your job and you get to be become an expert in your job.
00:03:00.000 --> 00:03:03.599
That's mastery, and then lastly, again, that word purpose.
00:03:03.759 --> 00:03:11.599
You've got purpose in not just as an organization, but this is talking about that your job has a purpose.
00:03:11.759 --> 00:03:20.400
Maybe your job is really important because you code the charts, and that is what drives the billing.
00:03:20.719 --> 00:03:25.840
Maybe you help us get paid for claims that are rejected.
00:03:26.159 --> 00:03:36.240
Maybe you're the one that explains to patients what the surgery is gonna be like, and you make sure that we get their insurance squared away.
00:03:36.560 --> 00:03:42.000
And so every job has a purpose, uh, and that's a key part of that.
00:03:42.240 --> 00:03:50.800
So great jobs is the second pillar of a great workplace, and then lastly, you've got to have great people.
00:03:51.759 --> 00:04:02.400
And my favorite, my favorite model for that comes from Patrick Lencioni, which is the ideal team player, and he talks about finding great people who are hungry, humble, and smart.
00:04:02.560 --> 00:04:12.400
I've talked about this so many times that I probably won't, I don't, I'm not gonna go into detail on that, but check out the book, The Ideal Team Player.
00:04:12.479 --> 00:04:21.600
It's about finding great employees and and identifying who they are and why they're so helpful in a team-based environment.
00:04:21.839 --> 00:04:27.920
So we've got a great culture, we've got great jobs, and we have great people.
00:04:28.240 --> 00:04:34.879
And I said earlier there's one thing that ties them all together, and that's great managers.
00:04:35.120 --> 00:04:52.079
You've got to have great managers from the frontline manager, you know, the frontline lead or supervisor, all the way up to the managing partner, who maybe doesn't get involved with day-to-day management.
00:04:52.160 --> 00:04:54.240
And why do they all have to be great?
00:04:54.560 --> 00:05:09.759
Well, the managing partner needs to have a very clear vision, they need to not meddle in things that are not in their purview of their job as a managing partner.
00:05:09.920 --> 00:05:16.560
Your job as a managing partner is to set vision and hold the executive team accountable.
00:05:16.720 --> 00:05:17.759
That's it.
00:05:18.480 --> 00:05:20.079
Stay in your lane.
00:05:20.319 --> 00:05:44.399
Uh, the job of the executive leadership team is again to help create the vision and translate the vision to the employees, to engage with the employees on change, to create accountability mechanisms, to focus the entire management team on what's important and remove focus from what's not important.
00:05:45.519 --> 00:06:08.240
And the job of the frontline management team is to develop great relationships with the staff, to make it very clear what success looks like, to train them well, to have frequent conversations with them about the work itself, what's going well, what could be going better, how can we make it better?
00:06:08.480 --> 00:06:10.639
That's the frontline manager's job.
00:06:10.800 --> 00:06:16.959
And also to hear what's working and what's not working and pass that to the executive team.
00:06:17.519 --> 00:06:32.079
There needs to be communication up and down through the leadership, but leadership is the thing that ties it all together because leadership hires the great people, leadership creates the great jobs, and leadership helps to build a great culture.
00:06:32.560 --> 00:06:41.839
And so if you have a weakness within your leadership team, then your entire great workplace concept is going to start to fall apart.
00:06:42.079 --> 00:06:49.839
That's why dealing with a toxic manager or a toxic partner is really important to do.
00:06:50.000 --> 00:06:58.160
You've got to rein in the toxicity or remove it if you want to have a great and a successful workplace.
00:06:59.040 --> 00:07:05.680
Uh, I plan to talk more about this at the American Academy of Ophthalmology meeting in New Orleans.
00:07:05.759 --> 00:07:18.079
If you're listening to this before that meeting, which is gonna be in October 2026, um, I'm gonna be talking about this in a presentation I'm doing with Brandy Musgrave.
00:07:18.319 --> 00:07:22.879
Uh, we're gonna be talking about uh marketing and great employee and patient experiences.
00:07:22.959 --> 00:07:24.639
That's where I'm gonna talk about this idea.
00:07:24.800 --> 00:07:30.879
Uh probably talk about it in my Culture Kaisen presentation as well at the Academy of Ophthalmology.
00:07:31.040 --> 00:07:32.079
Would love to meet you there.
00:07:32.160 --> 00:07:38.000
If you're if you listen to the show, please stop by, find me, say hi.
00:07:38.319 --> 00:07:40.079
I'm usually wearing a hat.
00:07:40.639 --> 00:07:45.040
Um, but if you're not gonna be at that show, let me know what you think of this of this episode.
00:07:45.120 --> 00:07:47.439
Let me know if you think about iCare Leadership Live.
00:07:47.519 --> 00:07:49.759
If you have ideas for the show, we'd love to hear it.
00:07:49.839 --> 00:07:54.079
And share this show with someone who you think might be interested.
00:07:54.319 --> 00:07:55.920
That's the episode for this week.
00:07:56.000 --> 00:07:57.439
It's a microcast.
00:07:58.240 --> 00:08:03.199
I look forward to chatting with you all very soon here on iCare Leadership Live.