# Cassidy Shield
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Top podcast episodes featuring cassidy shield.
Bridging the Divide Between Public Safety and Healthcare
In this episode of Safety Gap, host Cassidy Shield is joined by Cait Kennedy from Vesta Healthcare and Jennifer White from RapidSOS to unpack why emergency medical calls often fall short—and what can be done about it.
Cait explains the challenges patients and caregivers face when deciding to call 9…
Mental Health for 911 Telecommunicators with Dr. Michelle Lilly
In this episode of Safety Gap, Cassidy Shield and Karin Marquez talk with Dr. Michelle Lilly about the mental health of 911 telecommunicators. Michelle is a clinical psychologist and expert in 911 telecommunicator mental health. She discusses the unique stressors of the job. She also covers the imp…
Enhancing Emergency Preparedness with Stratasite
In this episode of The Safety Gap, hosts Cassidy Shield and Karin Marquez speak with Scott Lowry, co-founder and CEO of StrataSite, about improving emergency response through incident action plans. Scott shares how his 25-year law enforcement career led him to identify critical gaps in coordinated…
Connecting Roadside Assistance and 911 with Agero
In this episode of The Safety Gap, hosts Cassidy Shield and Karin Marquez explore a hidden challenge facing 911 centers: up to 2 million non-emergency roadside calls annually that strain emergency resources and create safety gaps.
Guest Ben Zatlin from Agero shares how he discovered this problem th…
Employee Safety Solutions with TraknProtect
In this episode of The Safety Gap, Cassidy Shield and Karin Marquez sit down with Parminder Batra, CEO and founder of TrakNProtect. Parminder shares her unique journey from attorney and mom to safety tech entrepreneur, revealing how a simple desire to track everyday household items eventually evolv…
Empowering Workplace Safety with ROAR
In this episode of The Safety Gap Podcast, host Cassidy Shield and co-host Karin Marquez welcome Yasmine Mustafa, CEO and co-founder of ROAR, for an insightful discussion on innovations addressing crucial gaps in workplace safety. Yasmine opens up about her journey coming to the U.S. as a refugee, …
Total Response and Dispatching the Future
In this episode of The Safety Gap podcast, Cassidy Shield and Karin Marquez sit down with Chris Salafia, CEO of Total Response, to explore the evolution of 911 call taking and public safety technology. The conversation kicks off with reflections on the recent NENA conference, where all noted an inf…
Unifying Crisis Response: School Safety with I Love U Guys Foundation
In this episode of The Safety Gap podcast, Cassidy Shield and Karen Marquez welcome Pat Hamilton, the Alliance Director for the I Love U Guys Foundation. Pat brings a wealth of experience from his background in public education and school safety, sharing the compelling origin story of the foundatio…
Strengthening America's 911 Systems with Laurie Flaherty
In this episode of The Safety Gap, Cassidy Shield and Karin Marquez interview Laurie Flaherty, a well-regarded leader and pioneer in the 911 emergency services sector. Laurie shares her unique journey, beginning as an emergency nurse for 25 years before unexpectedly stepping into the world of 911 a…
You Might be a Lone Worker and You Don't Even Know It
Cassidy Shield and Karin Marquez from RapidSOS sit down with Nick Brown, Director of Lone Worker Solutions at SafetyCulture, to explore the rapidly growing world of lone worker safety technology. Nick shares how his company evolved from building pizza delivery trackers to creating comprehensive saf…
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