On his recent New York City jaunt, Jon stopped by the international headquarters of Lua, enterprise communications upstart, to talk shop with Lua CEO Michael DeFranco. On this seventeen minute chat, Jon and Michael chat about why enterprise communications need to change. Jon airs out his own email irritations and how solutions like Lua can change the inbox. The guys get into the cultural impact of moving to a better way of working; Jon asks Michael for examples of how Lua is catching on the enterprise. Stories about using Lua in low communications/high stakes situations are hit on before the guys wrap it up.