WEBVTT
00:00:01.919 --> 00:00:05.040
Welcome to the Wellness Dentist Podcast.
00:00:05.280 --> 00:00:08.000
Join biological and cosmetic dentist Dr.
00:00:08.080 --> 00:00:14.960
Katie Toe as she explores holistic wellness through trending ideas, real stories, and patient experiences.
00:00:15.359 --> 00:00:21.679
This podcast will inspire you to make healthy lifestyle choices and take charge of your dental wellness.
00:00:21.920 --> 00:00:25.120
And now your host, the wellness dentist, Dr.
00:00:25.199 --> 00:00:26.160
Katie Toe.
00:00:27.920 --> 00:00:30.800
Hi, welcome to the Wellness Dentist Podcast with Dr.
00:00:30.879 --> 00:00:31.519
Katie Toe.
00:00:31.679 --> 00:00:32.000
I'm Dr.
00:00:32.079 --> 00:00:34.640
Katie Toe, and we have a special guest today.
00:00:35.119 --> 00:00:36.640
A very familiar face.
00:00:36.719 --> 00:00:52.240
You probably see Don Miller pictures on a lot of online courses, a lot of in-person courses, a lot of social media, and of course, my travel partner, partner in crimes, and a lot of our conference and travel.
00:00:52.479 --> 00:01:01.600
So I have Don sit down with us today to share a little bit of her wildest journey in the practice, outside of practice, in personal life and professional life.
00:01:01.679 --> 00:01:02.960
So I can wait to share.
00:01:03.039 --> 00:01:04.239
Let's dive right in.
00:01:04.640 --> 00:01:05.200
Hi, Don.
00:01:05.599 --> 00:01:06.079
Hi, Dr.
00:01:06.239 --> 00:01:06.799
Katie.
00:01:07.920 --> 00:01:14.400
So it would be fair for you to share with our audience and listener a little bit about yourself.
00:01:14.719 --> 00:01:15.519
Yeah, awesome.
00:01:15.680 --> 00:01:17.519
So I'm Dawn, and I've been with Dr.
00:01:17.599 --> 00:01:20.799
Katie since she bought the practice back in 2015.
00:01:21.040 --> 00:01:24.640
And I was in dentistry for about three or four years before that.
00:01:24.879 --> 00:01:33.680
And when she bought the practice, I was still assisting some, which was not good for anybody, and helping in the front.
00:01:33.760 --> 00:01:38.719
And so along the way, we've grown a lot and learned a lot.
00:01:38.879 --> 00:01:53.040
And she takes copious amounts of CE, has always taken copious amounts of CE, and has always brought the team, which I think has made a huge difference in the success of the practice because we're all, you know, on the same page.
00:01:53.200 --> 00:02:00.959
So it's been a really fun eight years, and there's some big things coming, and we're both really excited about it.
00:02:01.120 --> 00:02:06.719
And I'm sure lots of surprises are gonna be coming for you guys in the next year or two.
00:02:07.120 --> 00:02:07.439
Yeah.
00:02:07.680 --> 00:02:15.520
And this episode actually, by demand, lots of people asking me, I want to have someone like Don is my right-hand person.
00:02:15.759 --> 00:02:19.919
I want to know how to get a Don, a trend of Don.
00:02:20.319 --> 00:02:22.719
It's almost like a tagline, how to get a Don.
00:02:23.280 --> 00:02:34.400
And so they request this episode to hear, because you they know that you cannot having success in your practice without help, especially your team.
00:02:34.800 --> 00:02:41.039
And Don is a team leader of that team and a crucial part of my success in the practice, outside of practice.
00:02:41.280 --> 00:02:48.159
So, Don, can you share with us a little bit about your role in the wellness practice that we have today?
00:02:48.400 --> 00:03:00.479
Yeah, I at this point take charge of the team and keeping everyone accountable and making sure that they have the resources and the support that they need to be successful, which is huge.
00:03:00.639 --> 00:03:14.639
I don't think a lot of dental teams have a person in place that can offer the team members support and be able to answer questions and have a sounding board and someone that they can rely on that's not the doctor because doctors should be chair side.
00:03:14.719 --> 00:03:16.800
You guys should be, you know, producing.
00:03:17.280 --> 00:03:23.120
And the team often gets kind of left to their own devices, and that can be sort of scary for you guys too.
00:03:23.280 --> 00:03:32.719
So that's a really big part of what I do right now in the practice is to support the team and put out the fires when they inevitably happen.
00:03:32.960 --> 00:03:42.960
And I know Don probably make it sound like it's really easy role to get into, but Dawn actually been to in every single role in that team.
00:03:43.199 --> 00:03:51.759
From assistant to financial coordinator to patient care coordinator, to hygiene coordinator, hygiene.
00:03:52.159 --> 00:03:53.199
Definitely not in that order.
00:03:53.360 --> 00:03:57.680
I'm just listing all the job and all the position that Don has been in.
00:03:57.840 --> 00:04:05.199
And because of that, she knows the inside out of each role and be able to give the team member the support and the feedback.
00:04:05.439 --> 00:04:12.240
And that way also she earned the respect from the team members and not just, oh, because she's a team leader, now you have to listen to Don.
00:04:12.719 --> 00:04:13.039
Right.
00:04:13.120 --> 00:04:14.639
No, it's not, it's not like that.
00:04:14.719 --> 00:04:23.759
It was something that definitely happened over time, becoming the person who everyone was coming to with questions or who could solve the problems and things like that.
00:04:23.920 --> 00:04:28.720
But that comes with time and experience and a lot of investment on Dr.
00:04:28.800 --> 00:04:37.680
Katie's part in me and in the rest of the team in taking us to CEs that were about communication and not just about dentistry.
00:04:37.759 --> 00:04:54.079
We also did a lot of like emotional intelligence training and things like that that helped us be able to communicate better because good communication between team members, not just with patients, we focus a lot on how we're communicating to patients and forget sometimes to focus on how we're communicating with each other.
00:04:54.240 --> 00:05:08.560
But that solves 90% of the problems in a dental practice is when you can communicate effectively and people aren't getting hurt or offended or upset about something and understanding that we're trying to grow and trying to be better and we're trying to do this thing together.
00:05:08.720 --> 00:05:12.399
And if you can get them on the same page, then it makes things a lot smoother.
00:05:12.639 --> 00:05:12.959
Yeah.
00:05:13.199 --> 00:05:19.519
And when people asking for this episode, I remember one of the top things on their list is hiring.
00:05:19.759 --> 00:05:23.680
Because when they're asking me, like, you have an amazing team, how do you hire?
00:05:23.839 --> 00:05:24.959
And I'm like, ask Dawn.
00:05:25.040 --> 00:05:25.839
She hired for me.
00:05:25.920 --> 00:05:31.120
So Don had to pass that question on, which is I get a lot when I'm going a row, is how do you hire?
00:05:31.199 --> 00:05:34.879
And can you share with us a little bit, a couple of tips about hiring?
00:05:34.959 --> 00:05:37.360
Because I know people are listening closely to this.
00:05:37.600 --> 00:05:41.839
Yeah, hiring is a big deal in the industry, especially since COVID, right?
00:05:42.160 --> 00:05:47.600
Like hiring has been the number one thing that I get asked by by our coaching clients too, is how do you do it?
00:05:47.759 --> 00:06:05.600
And I'll say the one thing that I've done consistently in the team members that have been successful, that have stayed, that had that are here now, because we haven't had we haven't lost anyone in a long time now, is that I focus on hiring the person and not about what their resume says.
00:06:06.079 --> 00:06:09.199
Because skills can be taught, skills can be taught.
00:06:09.279 --> 00:06:10.879
I can't teach them how to be a good human.
00:06:11.040 --> 00:06:13.360
I can't teach them how to have a good work ethic.
00:06:13.519 --> 00:06:16.399
I can't teach them how to show up on time every day.
00:06:16.560 --> 00:06:18.079
I mean, we can talk about it, right?
00:06:18.240 --> 00:06:24.720
There's things that you can build on in a person, and we like to build on our team, not just as an employee, but also as a person.
00:06:24.879 --> 00:06:27.600
But I really focus on are they gonna are they gonna fit with the team?
00:06:27.759 --> 00:06:29.759
Are they gonna fit the culture of the practice?
00:06:29.920 --> 00:06:31.759
Is their mission gonna be our mission?
00:06:31.920 --> 00:06:33.279
Are we gonna share the same mission?
00:06:33.439 --> 00:06:42.879
Because one thing that's really cool about the team that we have now is that they embrace the culture of wellness industry and they embrace each other as humans and they work together really well.
00:06:42.959 --> 00:06:50.800
And I would never want to bring someone into that environment that didn't fit and that wasn't going to also have that same that same feeling.
00:06:51.040 --> 00:06:56.800
So I would say when I bring someone in for an interview, when they show up, that's the first step, right?
00:06:56.879 --> 00:06:57.600
They have to show everything.
00:06:58.399 --> 00:06:59.279
The struggle is real.
00:06:59.439 --> 00:07:00.160
The struggle is real.
00:07:00.480 --> 00:07:01.120
I talk to them.
00:07:01.199 --> 00:07:02.480
I'm like, tell me about yourself.
00:07:02.639 --> 00:07:03.600
What are your goals?
00:07:03.759 --> 00:07:04.639
What's your vision?
00:07:04.800 --> 00:07:06.000
What journey are you on?
00:07:06.160 --> 00:07:09.600
What tell me about why you're leaving the place that you're leaving?
00:07:09.759 --> 00:07:13.600
I don't ask them like, tell me how you submit a dental claim.
00:07:14.240 --> 00:07:17.040
Tell me, tell me what order you do stuff for a filling.
00:07:17.120 --> 00:07:21.040
I don't really ask a lot of technical questions because that can be taught, right?
00:07:21.439 --> 00:07:36.399
And when you find that person that you're connecting with and the vibe is good, and you're like, man, I just know like Rayla would love this person, or man, they would really vibe really well with Carla or whatever, then then I know that this is probably a good person to bring into the team.
00:07:36.639 --> 00:07:42.319
And what's really interesting is that there's actually a lot of people out there that are interested in working in a wellness practice.
00:07:42.560 --> 00:07:43.120
There we go.
00:07:43.279 --> 00:07:44.079
It's really cool.
00:07:44.319 --> 00:07:49.920
They'll be like, oh yeah, you know, I do yoga or I do this or I do that, and that's personal for them.
00:07:50.000 --> 00:07:54.079
And so when they when they look us up, that's another great question, by the way.
00:07:54.160 --> 00:07:58.240
If you ask them, like, oh hey, did you why did you apply to our practice?
00:07:58.480 --> 00:08:02.800
Because I'll get the answer, oh, I looked you guys up on Google, I found out you're biological, I think that's really cool.
00:08:02.959 --> 00:08:05.839
I want to learn more about that, and and that's really awesome.
00:08:06.079 --> 00:08:11.759
But when they tell me things like that, I'm like, oh, so this person believes, like they're they're into it, they like it.
00:08:11.839 --> 00:08:20.240
They want to be open-minded, they're open-minded and they want, they want to know more, and they want to know more, not just for themselves, but also, you know, how to help patients.
00:08:20.639 --> 00:08:25.600
So that that I think has been the main thing that's gotten us some of the really awesome people that we have.
00:08:25.839 --> 00:08:35.840
And I want to drop this pearl for you who are listening right now, is when we talk about hiring, we can summarize it in three things as an employer.
00:08:36.080 --> 00:08:42.960
Because employees are, you know, you see resume all the time on dental posts or indeed or you know, any site out there.
00:08:43.279 --> 00:08:46.720
However, the first thing is you have to offer competitive pay.
00:08:47.200 --> 00:08:54.559
You cannot ask for talent when you don't offer the pay where they can take care of their bills and their family.
00:08:54.720 --> 00:08:57.519
That's I would say offer competitive pay.
00:08:57.759 --> 00:09:00.639
Second, definitely offer personal growth.
00:09:00.879 --> 00:09:11.679
Before the clinical and technical training so heavily, you don't want to go down the path where offer somebody technical and clinical training and then find out they're not the right part person for the team.
00:09:11.840 --> 00:09:11.919
Right.
00:09:12.159 --> 00:09:16.720
So that's what Don of the Amplify, what Don just shared is the personal growth.
00:09:16.799 --> 00:09:18.080
Do they have the drive?
00:09:18.480 --> 00:09:19.840
Do they have the work ethic?
00:09:20.000 --> 00:09:21.360
Do they have the energy?
00:09:21.519 --> 00:09:21.919
Oh, yeah.
00:09:22.159 --> 00:09:27.519
They can show up and say, uh, you know, like you have to have the energy to be able to give.
00:09:27.600 --> 00:09:33.440
Because as you are a healthcare professional, if you don't have energy enough for yourself, how do you give to the patient?
00:09:33.600 --> 00:09:34.960
How do you give to your team?
00:09:35.200 --> 00:09:37.600
So those are the things that we're looking for.
00:09:37.759 --> 00:09:49.039
And then if that's always there and the potential is there, we're willing to invest the time in teaching the technical, the clinical, be from one practice to the other, especially in a wellness practice.
00:09:49.440 --> 00:09:51.600
Our system and protocols are so different.
00:09:51.840 --> 00:09:52.480
So different.
00:09:52.799 --> 00:09:53.440
So different.
00:09:53.679 --> 00:10:01.039
So we don't really rely heavily on the experience because where they come from, we have to retrain them all over.
00:10:01.679 --> 00:10:12.159
But the personal development piece, the energy, the attitude, the work ethic, all of that is showing us who we should invest the time in and who we should hire.
00:10:12.399 --> 00:10:12.639
Right.
00:10:12.720 --> 00:10:21.919
And experience only takes you so far, too, especially when you're coming in, if you haven't worked in a wellness practice before, because you can have 10 years experience assisting.
00:10:22.000 --> 00:10:27.919
And and I I tell everyone this when I'm interviewing them: you come in here and you are going to have to have a learner's mindset.
00:10:28.080 --> 00:10:33.200
And you are gonna have to want to embrace those new things and to learn them and look at this as an opportunity.
00:10:33.279 --> 00:10:36.480
And if that's not something that you're interested in, this isn't gonna be a good fit for you.
00:10:36.720 --> 00:10:37.279
That's right.
00:10:37.440 --> 00:10:39.200
And I know Don just asked about this.
00:10:39.279 --> 00:10:44.639
Like, what do you do in your personal life, a wellness for the candidate that interview for the job here?
00:10:44.720 --> 00:10:46.879
So I want to pass that question to you right now.
00:10:47.120 --> 00:10:50.879
What are you doing in your personal life to take care of your wellness?
00:10:52.399 --> 00:10:55.600
Because you not just have one job, and you know, it's just the introduction.
00:10:55.840 --> 00:11:06.080
Dawn is a team leader at the practice and very busy practice, and then she also teaching online and in person, and she also coaching practices across the country.
00:11:06.159 --> 00:11:09.519
So, and she also has a young child, family, right?
00:11:09.679 --> 00:11:10.399
Young family.
00:11:10.480 --> 00:11:13.120
So tell us how you practice wellness in your daily life.
00:11:13.360 --> 00:11:14.480
Yes, it's a great question.
00:11:14.720 --> 00:11:18.559
I changed it up and I'm still trying to find the system that works best.
00:11:18.720 --> 00:11:27.759
What I'm doing right now, though, is is a good foundation is I wake up every morning and I drink as much water as possible because I try to get to a gallon a day.
00:11:27.919 --> 00:11:29.519
You know, the struggle, the struggle is real.
00:11:29.679 --> 00:11:31.519
We don't reach that every day, but that is the goal.
00:11:31.679 --> 00:11:42.399
So I drink as much water as I can, I stretch, I do a 30-minute workout routine, and then I'll sit down and have my coffee and I listen to something that's personal development.
00:11:42.559 --> 00:11:55.840
We listen to the Daily Fire, we listen to Growth Day, Daily Fire, listen to Brenda's message, I'll journal, and I will plan my day as early as possible so that I can really have a head start on getting here.
00:11:55.919 --> 00:12:04.960
So setting up my morning routine and having that consistency and doing those things to hydrate and to move my body and all of that is really sets me up for success.
00:12:05.039 --> 00:12:07.039
Like I feel great throughout the day when I do that.
00:12:07.120 --> 00:12:11.600
And if I if I miss my morning routine or miss something in my morning routine, I can feel the difference.
00:12:11.919 --> 00:12:13.519
Makes a huge impact in my day.
00:12:13.759 --> 00:12:20.240
And then I also see a functional chiropractor who helps, you know, obviously with adjustments and things like that.
00:12:20.320 --> 00:12:36.879
And he also gives us supplements which help us to stay focused and to have good energy and to support our bodies because with as much traveling and with all the workload that we have and being there for our family and all the things, it takes a toll on you.
00:12:37.120 --> 00:12:39.039
No matter how strong you are, it takes a toll on you.
00:12:39.120 --> 00:12:47.360
So having that person to support me on with supplements and with adjustments and things like that has really helped as well.
00:12:47.600 --> 00:12:49.039
And you also see a naturopath, right?
00:12:49.120 --> 00:12:49.200
Dr.
00:12:49.360 --> 00:12:49.440
Don?
00:12:49.679 --> 00:12:50.879
And I do see a naturopath.
00:12:51.039 --> 00:12:55.120
I try to go once a quarter to get my blood drawn, and I see Dr.
00:12:55.279 --> 00:12:57.759
Don, and she'll tell me, okay, this looks good.
00:12:57.840 --> 00:13:00.559
I'm worried about this, let's run another test and things like that.
00:13:00.799 --> 00:13:09.679
So the more that you can do to build your health profile and to stay on top of it, the more long-term success you're gonna have because your body won't give out on you.
00:13:10.000 --> 00:13:10.399
Perfect.
00:13:10.559 --> 00:13:10.960
Yeah.
00:13:11.120 --> 00:13:26.879
And she really does walk the talk because we many times run into our patients at our doctor's office, and so they know we walk the talk because we talk to them about take the time off to take care of our body and our physical body, and we do, right?
00:13:27.039 --> 00:13:27.200
Yeah.
00:13:27.360 --> 00:13:35.039
So it's just like you said, we cannot just keep tapping into it and then deplete all the sources, and then we would end up the one to pay the price.
00:13:35.200 --> 00:13:47.600
And by the way, she knows if she's out, it's gonna take a lot longer to catch up back on with amount of work and amount of to-do list and things that you know client is like would say rely on.
00:13:48.000 --> 00:13:51.600
So we want to make sure that you take care of your body because that's a responsibility.
00:13:51.759 --> 00:13:54.639
It's not just, oh, you're selfish or self-care.
00:13:54.799 --> 00:14:01.440
It is a responsibility, it's a responsible thing to do to your family, to your team, and to your clients, right?
00:14:01.679 --> 00:14:02.159
Absolutely.
00:14:02.399 --> 00:14:02.879
Perfect.
00:14:03.039 --> 00:14:06.799
So go back to the question that everyone asking all the time how do I get a Don?
00:14:07.200 --> 00:14:15.840
If someone inspires and say, Oh my god, I want to go up and be like Don, what do they have to do to be like Don?
00:14:16.480 --> 00:14:25.440
What activity, what CE, what training, what opportunity, what anything that they can do to get closer to that goal?
00:14:25.679 --> 00:14:26.799
That's a great question.
00:14:27.120 --> 00:14:37.279
So one of the things that that helped me a lot was going to CE about communication and things outside of dentistry and not just focusing on dental CE.
00:14:37.440 --> 00:14:41.840
But I get this question a lot when we're out and we're training and we're teaching, you know, how do I get someone like you?
00:14:41.919 --> 00:15:07.679
So I'm actually putting together a course on what I do and how I do it and what my systems are and what I have found that works from aspects of, you know, managing a team and leading a team and creating a good office culture and a happy place for people to be, for them to want to come to work and to find their own joy.
00:15:07.919 --> 00:15:17.440
Because these people are humans, they they have families, they have loved ones, and what we help them with helps them and their family, and they recognize that, right?
00:15:17.519 --> 00:15:20.159
And that's one of the reasons that they that they like to be here.
00:15:20.399 --> 00:15:33.039
But also, how do I work all of those jobs and how do I, you know, do all of those things without burning out, without going crazy and staying on top of all of that?
00:15:33.279 --> 00:15:36.159
So that's what I'm working on right now, is putting all that together.
00:15:36.559 --> 00:15:37.039
So exciting.
00:15:37.200 --> 00:15:42.559
You know a timeline when this is because people are gonna be like, I wanna be on that wait list when that's core.
00:15:42.720 --> 00:15:49.120
Because even last year we had somebody already been asking and say, Are you thinking about getting a course together to teach?
00:15:49.279 --> 00:15:52.000
So beside the course, is anything else they can do right now?
00:15:52.159 --> 00:16:02.000
Can they involve in any organizations or doing anything that get them expanded knowledge, you know, be able to implement that into practice right away?
00:16:02.320 --> 00:16:16.000
So they're definitely like wellness training out there on our own website, of course, and then the certification that they can get through the IABDM to become a certified professional in whatever category that they fall in.
00:16:16.240 --> 00:16:21.120
And there's also the Canva course that we have on the website.
00:16:21.360 --> 00:16:29.919
If you need help with marketing or creating things for the office, things like that, there's definitely stuff to get started, but I'm going to try and get it done by the end of the year.
00:16:30.000 --> 00:16:30.799
That's my goal.
00:16:31.120 --> 00:16:31.360
Wow.
00:16:31.519 --> 00:16:32.320
Now it's out there.
00:16:32.480 --> 00:16:34.480
Now it's a public commitment now.
00:16:34.960 --> 00:16:38.240
Yes, yes, it's out there before the end of this year.
00:16:38.559 --> 00:16:40.159
Don will have this course ready.
00:16:40.320 --> 00:16:44.960
And in the meantime, I can tell you you are the certified biological team members.
00:16:45.120 --> 00:16:45.440
Yes.
00:16:45.600 --> 00:16:45.759
Yeah.
00:16:45.919 --> 00:16:46.480
Yes, I am.
00:16:46.639 --> 00:16:46.799
Yeah.
00:16:46.960 --> 00:16:53.600
She said that she's not assisting, but trust me, when we have team members out, Don would flip the room, assisting sections, and do all that.
00:16:53.679 --> 00:16:55.440
And that's what a leader is about.
00:16:55.600 --> 00:16:59.360
You set example, you show, you serve, right?
00:16:59.600 --> 00:17:06.799
You sometimes eat last, talk last, speak last because you put your team first and you want your team to thrive.
00:17:07.440 --> 00:17:13.440
And you encourage people to go out there and do more than what they job description.
00:17:13.839 --> 00:17:14.160
Yes?
00:17:14.559 --> 00:17:22.720
Everyone on the team of being encouraged by Don to do more because if the team is successful to grow, Don't job is a lot easier.
00:17:22.799 --> 00:17:25.759
And also she's have more satisfaction in what she's doing.
00:17:26.000 --> 00:17:27.920
Yeah, you have to you have to trust your team.
00:17:28.000 --> 00:17:29.039
You have to trust the people.
00:17:29.359 --> 00:17:30.319
That's a big ask.
00:17:30.880 --> 00:17:32.400
It is, it's a huge ask.
00:17:32.480 --> 00:17:34.240
You know, you trust me with a lot of stuff.
00:17:34.400 --> 00:17:34.640
Yes.
00:17:34.880 --> 00:17:35.440
A lot of stuff.
00:17:35.599 --> 00:17:45.359
And it was hard for me even to let go of things and to and to let team members like handle the AR and present big cases to patients because I was doing all of that.
00:17:45.519 --> 00:17:47.039
And I'm a big control freak.
00:17:47.119 --> 00:17:47.680
I'm a huge one.
00:17:47.920 --> 00:17:48.480
You are, right?
00:17:48.720 --> 00:17:50.720
And well known fact.
00:17:50.880 --> 00:17:57.039
And letting that go and teaching them and training them and getting them to a place where they could do it on their own and feel confident about it.
00:17:57.200 --> 00:18:04.079
And me taking the stance of instead of like, okay, well, I'm the only one who can do it, saying, okay, I have to teach this person how to do it.
00:18:04.160 --> 00:18:06.079
I can't be the only one who knows how to do it.
00:18:06.160 --> 00:18:08.319
And I want them to do it better than I do it.
00:18:08.559 --> 00:18:09.039
That's right.
00:18:09.359 --> 00:18:12.480
So that I feel good about walking away from it.
00:18:12.799 --> 00:18:13.200
That's right.
00:18:13.440 --> 00:18:13.839
Awesome.
00:18:14.240 --> 00:18:19.440
So, Don, how's the audience and our listener can get in touch with you?
00:18:19.759 --> 00:18:21.920
So you can always email me anytime.
00:18:22.000 --> 00:18:24.319
I have, I don't know, six email accounts.
00:18:24.559 --> 00:18:25.519
Probably the email.
00:18:25.920 --> 00:18:26.559
Don at, yeah.
00:18:26.720 --> 00:18:29.920
Yeah, the Don at kdtoe dds.com.
00:18:30.240 --> 00:18:33.920
You can reach me anytime there or find me on social media.
00:18:34.000 --> 00:18:35.680
I'm very, I'm very easily found.
00:18:35.759 --> 00:18:38.319
I'm in, I'm tagged in most of her posts.
00:18:38.480 --> 00:18:48.400
So And we will put her handle Instagram on the episode also, so you can follow Dawn and follow her journey and watch out for look out for her course by the end of this year.
00:18:48.559 --> 00:18:48.720
Yeah.
00:18:48.960 --> 00:18:49.680
Thank you so much, Don.
00:18:50.079 --> 00:18:50.960
Great conversation with you.
00:18:51.200 --> 00:19:03.519
It's so nice to have a sit-down time and not just in the car or on the airplane talking about sharing what you've been doing and what you've been so wonderful to the team and to all our coaching clients and our our members.
00:19:03.599 --> 00:19:04.319
So thank you so much.
00:19:04.480 --> 00:19:05.279
Thank you for having me.
00:19:05.519 --> 00:19:06.000
Awesome.
00:19:06.240 --> 00:19:10.079
So please subscribe and listen to our future episode.
00:19:10.319 --> 00:19:12.400
We have so many wonderful guests coming on.
00:19:12.480 --> 00:19:14.079
And everyone have a great day.
00:19:14.319 --> 00:19:14.960
Be well.
00:19:16.720 --> 00:19:19.759
Thanks for listening to the Wellness Dentist Podcast.
00:19:19.920 --> 00:19:21.440
We hope you enjoyed the show.
00:19:21.680 --> 00:19:23.200
Please rate in review.
00:19:23.279 --> 00:19:26.799
And remember, there's always a reason to smile.
00:00:01.919 --> 00:00:05.040
Welcome to the Wellness Dentist Podcast.
00:00:05.280 --> 00:00:08.000
Join biological and cosmetic dentist Dr.
00:00:08.080 --> 00:00:14.960
Katie Toe as she explores holistic wellness through trending ideas, real stories, and patient experiences.
00:00:15.359 --> 00:00:21.679
This podcast will inspire you to make healthy lifestyle choices and take charge of your dental wellness.
00:00:21.920 --> 00:00:25.120
And now your host, the wellness dentist, Dr.
00:00:25.199 --> 00:00:26.160
Katie Toe.
00:00:27.920 --> 00:00:30.800
Hi, welcome to the Wellness Dentist Podcast with Dr.
00:00:30.879 --> 00:00:31.519
Katie Toe.
00:00:31.679 --> 00:00:32.000
I'm Dr.
00:00:32.079 --> 00:00:34.640
Katie Toe, and we have a special guest today.
00:00:35.119 --> 00:00:36.640
A very familiar face.
00:00:36.719 --> 00:00:52.240
You probably see Don Miller pictures on a lot of online courses, a lot of in-person courses, a lot of social media, and of course, my travel partner, partner in crimes, and a lot of our conference and travel.
00:00:52.479 --> 00:01:01.600
So I have Don sit down with us today to share a little bit of her wildest journey in the practice, outside of practice, in personal life and professional life.
00:01:01.679 --> 00:01:02.960
So I can wait to share.
00:01:03.039 --> 00:01:04.239
Let's dive right in.
00:01:04.640 --> 00:01:05.200
Hi, Don.
00:01:05.599 --> 00:01:06.079
Hi, Dr.
00:01:06.239 --> 00:01:06.799
Katie.
00:01:07.920 --> 00:01:14.400
So it would be fair for you to share with our audience and listener a little bit about yourself.
00:01:14.719 --> 00:01:15.519
Yeah, awesome.
00:01:15.680 --> 00:01:17.519
So I'm Dawn, and I've been with Dr.
00:01:17.599 --> 00:01:20.799
Katie since she bought the practice back in 2015.
00:01:21.040 --> 00:01:24.640
And I was in dentistry for about three or four years before that.
00:01:24.879 --> 00:01:33.680
And when she bought the practice, I was still assisting some, which was not good for anybody, and helping in the front.
00:01:33.760 --> 00:01:38.719
And so along the way, we've grown a lot and learned a lot.
00:01:38.879 --> 00:01:53.040
And she takes copious amounts of CE, has always taken copious amounts of CE, and has always brought the team, which I think has made a huge difference in the success of the practice because we're all, you know, on the same page.
00:01:53.200 --> 00:02:00.959
So it's been a really fun eight years, and there's some big things coming, and we're both really excited about it.
00:02:01.120 --> 00:02:06.719
And I'm sure lots of surprises are gonna be coming for you guys in the next year or two.
00:02:07.120 --> 00:02:07.439
Yeah.
00:02:07.680 --> 00:02:15.520
And this episode actually, by demand, lots of people asking me, I want to have someone like Don is my right-hand person.
00:02:15.759 --> 00:02:19.919
I want to know how to get a Don, a trend of Don.
00:02:20.319 --> 00:02:22.719
It's almost like a tagline, how to get a Don.
00:02:23.280 --> 00:02:34.400
And so they request this episode to hear, because you they know that you cannot having success in your practice without help, especially your team.
00:02:34.800 --> 00:02:41.039
And Don is a team leader of that team and a crucial part of my success in the practice, outside of practice.
00:02:41.280 --> 00:02:48.159
So, Don, can you share with us a little bit about your role in the wellness practice that we have today?
00:02:48.400 --> 00:03:00.479
Yeah, I at this point take charge of the team and keeping everyone accountable and making sure that they have the resources and the support that they need to be successful, which is huge.
00:03:00.639 --> 00:03:14.639
I don't think a lot of dental teams have a person in place that can offer the team members support and be able to answer questions and have a sounding board and someone that they can rely on that's not the doctor because doctors should be chair side.
00:03:14.719 --> 00:03:16.800
You guys should be, you know, producing.
00:03:17.280 --> 00:03:23.120
And the team often gets kind of left to their own devices, and that can be sort of scary for you guys too.
00:03:23.280 --> 00:03:32.719
So that's a really big part of what I do right now in the practice is to support the team and put out the fires when they inevitably happen.
00:03:32.960 --> 00:03:42.960
And I know Don probably make it sound like it's really easy role to get into, but Dawn actually been to in every single role in that team.
00:03:43.199 --> 00:03:51.759
From assistant to financial coordinator to patient care coordinator, to hygiene coordinator, hygiene.
00:03:52.159 --> 00:03:53.199
Definitely not in that order.
00:03:53.360 --> 00:03:57.680
I'm just listing all the job and all the position that Don has been in.
00:03:57.840 --> 00:04:05.199
And because of that, she knows the inside out of each role and be able to give the team member the support and the feedback.
00:04:05.439 --> 00:04:12.240
And that way also she earned the respect from the team members and not just, oh, because she's a team leader, now you have to listen to Don.
00:04:12.719 --> 00:04:13.039
Right.
00:04:13.120 --> 00:04:14.639
No, it's not, it's not like that.
00:04:14.719 --> 00:04:23.759
It was something that definitely happened over time, becoming the person who everyone was coming to with questions or who could solve the problems and things like that.
00:04:23.920 --> 00:04:28.720
But that comes with time and experience and a lot of investment on Dr.
00:04:28.800 --> 00:04:37.680
Katie's part in me and in the rest of the team in taking us to CEs that were about communication and not just about dentistry.
00:04:37.759 --> 00:04:54.079
We also did a lot of like emotional intelligence training and things like that that helped us be able to communicate better because good communication between team members, not just with patients, we focus a lot on how we're communicating to patients and forget sometimes to focus on how we're communicating with each other.
00:04:54.240 --> 00:05:08.560
But that solves 90% of the problems in a dental practice is when you can communicate effectively and people aren't getting hurt or offended or upset about something and understanding that we're trying to grow and trying to be better and we're trying to do this thing together.
00:05:08.720 --> 00:05:12.399
And if you can get them on the same page, then it makes things a lot smoother.
00:05:12.639 --> 00:05:12.959
Yeah.
00:05:13.199 --> 00:05:19.519
And when people asking for this episode, I remember one of the top things on their list is hiring.
00:05:19.759 --> 00:05:23.680
Because when they're asking me, like, you have an amazing team, how do you hire?
00:05:23.839 --> 00:05:24.959
And I'm like, ask Dawn.
00:05:25.040 --> 00:05:25.839
She hired for me.
00:05:25.920 --> 00:05:31.120
So Don had to pass that question on, which is I get a lot when I'm going a row, is how do you hire?
00:05:31.199 --> 00:05:34.879
And can you share with us a little bit, a couple of tips about hiring?
00:05:34.959 --> 00:05:37.360
Because I know people are listening closely to this.
00:05:37.600 --> 00:05:41.839
Yeah, hiring is a big deal in the industry, especially since COVID, right?
00:05:42.160 --> 00:05:47.600
Like hiring has been the number one thing that I get asked by by our coaching clients too, is how do you do it?
00:05:47.759 --> 00:06:05.600
And I'll say the one thing that I've done consistently in the team members that have been successful, that have stayed, that had that are here now, because we haven't had we haven't lost anyone in a long time now, is that I focus on hiring the person and not about what their resume says.
00:06:06.079 --> 00:06:09.199
Because skills can be taught, skills can be taught.
00:06:09.279 --> 00:06:10.879
I can't teach them how to be a good human.
00:06:11.040 --> 00:06:13.360
I can't teach them how to have a good work ethic.
00:06:13.519 --> 00:06:16.399
I can't teach them how to show up on time every day.
00:06:16.560 --> 00:06:18.079
I mean, we can talk about it, right?
00:06:18.240 --> 00:06:24.720
There's things that you can build on in a person, and we like to build on our team, not just as an employee, but also as a person.
00:06:24.879 --> 00:06:27.600
But I really focus on are they gonna are they gonna fit with the team?
00:06:27.759 --> 00:06:29.759
Are they gonna fit the culture of the practice?
00:06:29.920 --> 00:06:31.759
Is their mission gonna be our mission?
00:06:31.920 --> 00:06:33.279
Are we gonna share the same mission?
00:06:33.439 --> 00:06:42.879
Because one thing that's really cool about the team that we have now is that they embrace the culture of wellness industry and they embrace each other as humans and they work together really well.
00:06:42.959 --> 00:06:50.800
And I would never want to bring someone into that environment that didn't fit and that wasn't going to also have that same that same feeling.
00:06:51.040 --> 00:06:56.800
So I would say when I bring someone in for an interview, when they show up, that's the first step, right?
00:06:56.879 --> 00:06:57.600
They have to show everything.
00:06:58.399 --> 00:06:59.279
The struggle is real.
00:06:59.439 --> 00:07:00.160
The struggle is real.
00:07:00.480 --> 00:07:01.120
I talk to them.
00:07:01.199 --> 00:07:02.480
I'm like, tell me about yourself.
00:07:02.639 --> 00:07:03.600
What are your goals?
00:07:03.759 --> 00:07:04.639
What's your vision?
00:07:04.800 --> 00:07:06.000
What journey are you on?
00:07:06.160 --> 00:07:09.600
What tell me about why you're leaving the place that you're leaving?
00:07:09.759 --> 00:07:13.600
I don't ask them like, tell me how you submit a dental claim.
00:07:14.240 --> 00:07:17.040
Tell me, tell me what order you do stuff for a filling.
00:07:17.120 --> 00:07:21.040
I don't really ask a lot of technical questions because that can be taught, right?
00:07:21.439 --> 00:07:36.399
And when you find that person that you're connecting with and the vibe is good, and you're like, man, I just know like Rayla would love this person, or man, they would really vibe really well with Carla or whatever, then then I know that this is probably a good person to bring into the team.
00:07:36.639 --> 00:07:42.319
And what's really interesting is that there's actually a lot of people out there that are interested in working in a wellness practice.
00:07:42.560 --> 00:07:43.120
There we go.
00:07:43.279 --> 00:07:44.079
It's really cool.
00:07:44.319 --> 00:07:49.920
They'll be like, oh yeah, you know, I do yoga or I do this or I do that, and that's personal for them.
00:07:50.000 --> 00:07:54.079
And so when they when they look us up, that's another great question, by the way.
00:07:54.160 --> 00:07:58.240
If you ask them, like, oh hey, did you why did you apply to our practice?
00:07:58.480 --> 00:08:02.800
Because I'll get the answer, oh, I looked you guys up on Google, I found out you're biological, I think that's really cool.
00:08:02.959 --> 00:08:05.839
I want to learn more about that, and and that's really awesome.
00:08:06.079 --> 00:08:11.759
But when they tell me things like that, I'm like, oh, so this person believes, like they're they're into it, they like it.
00:08:11.839 --> 00:08:20.240
They want to be open-minded, they're open-minded and they want, they want to know more, and they want to know more, not just for themselves, but also, you know, how to help patients.
00:08:20.639 --> 00:08:25.600
So that that I think has been the main thing that's gotten us some of the really awesome people that we have.
00:08:25.839 --> 00:08:35.840
And I want to drop this pearl for you who are listening right now, is when we talk about hiring, we can summarize it in three things as an employer.
00:08:36.080 --> 00:08:42.960
Because employees are, you know, you see resume all the time on dental posts or indeed or you know, any site out there.
00:08:43.279 --> 00:08:46.720
However, the first thing is you have to offer competitive pay.
00:08:47.200 --> 00:08:54.559
You cannot ask for talent when you don't offer the pay where they can take care of their bills and their family.
00:08:54.720 --> 00:08:57.519
That's I would say offer competitive pay.
00:08:57.759 --> 00:09:00.639
Second, definitely offer personal growth.
00:09:00.879 --> 00:09:11.679
Before the clinical and technical training so heavily, you don't want to go down the path where offer somebody technical and clinical training and then find out they're not the right part person for the team.
00:09:11.840 --> 00:09:11.919
Right.
00:09:12.159 --> 00:09:16.720
So that's what Don of the Amplify, what Don just shared is the personal growth.
00:09:16.799 --> 00:09:18.080
Do they have the drive?
00:09:18.480 --> 00:09:19.840
Do they have the work ethic?
00:09:20.000 --> 00:09:21.360
Do they have the energy?
00:09:21.519 --> 00:09:21.919
Oh, yeah.
00:09:22.159 --> 00:09:27.519
They can show up and say, uh, you know, like you have to have the energy to be able to give.
00:09:27.600 --> 00:09:33.440
Because as you are a healthcare professional, if you don't have energy enough for yourself, how do you give to the patient?
00:09:33.600 --> 00:09:34.960
How do you give to your team?
00:09:35.200 --> 00:09:37.600
So those are the things that we're looking for.
00:09:37.759 --> 00:09:49.039
And then if that's always there and the potential is there, we're willing to invest the time in teaching the technical, the clinical, be from one practice to the other, especially in a wellness practice.
00:09:49.440 --> 00:09:51.600
Our system and protocols are so different.
00:09:51.840 --> 00:09:52.480
So different.
00:09:52.799 --> 00:09:53.440
So different.
00:09:53.679 --> 00:10:01.039
So we don't really rely heavily on the experience because where they come from, we have to retrain them all over.
00:10:01.679 --> 00:10:12.159
But the personal development piece, the energy, the attitude, the work ethic, all of that is showing us who we should invest the time in and who we should hire.
00:10:12.399 --> 00:10:12.639
Right.
00:10:12.720 --> 00:10:21.919
And experience only takes you so far, too, especially when you're coming in, if you haven't worked in a wellness practice before, because you can have 10 years experience assisting.
00:10:22.000 --> 00:10:27.919
And and I I tell everyone this when I'm interviewing them: you come in here and you are going to have to have a learner's mindset.
00:10:28.080 --> 00:10:33.200
And you are gonna have to want to embrace those new things and to learn them and look at this as an opportunity.
00:10:33.279 --> 00:10:36.480
And if that's not something that you're interested in, this isn't gonna be a good fit for you.
00:10:36.720 --> 00:10:37.279
That's right.
00:10:37.440 --> 00:10:39.200
And I know Don just asked about this.
00:10:39.279 --> 00:10:44.639
Like, what do you do in your personal life, a wellness for the candidate that interview for the job here?
00:10:44.720 --> 00:10:46.879
So I want to pass that question to you right now.
00:10:47.120 --> 00:10:50.879
What are you doing in your personal life to take care of your wellness?
00:10:52.399 --> 00:10:55.600
Because you not just have one job, and you know, it's just the introduction.
00:10:55.840 --> 00:11:06.080
Dawn is a team leader at the practice and very busy practice, and then she also teaching online and in person, and she also coaching practices across the country.
00:11:06.159 --> 00:11:09.519
So, and she also has a young child, family, right?
00:11:09.679 --> 00:11:10.399
Young family.
00:11:10.480 --> 00:11:13.120
So tell us how you practice wellness in your daily life.
00:11:13.360 --> 00:11:14.480
Yes, it's a great question.
00:11:14.720 --> 00:11:18.559
I changed it up and I'm still trying to find the system that works best.
00:11:18.720 --> 00:11:27.759
What I'm doing right now, though, is is a good foundation is I wake up every morning and I drink as much water as possible because I try to get to a gallon a day.
00:11:27.919 --> 00:11:29.519
You know, the struggle, the struggle is real.
00:11:29.679 --> 00:11:31.519
We don't reach that every day, but that is the goal.
00:11:31.679 --> 00:11:42.399
So I drink as much water as I can, I stretch, I do a 30-minute workout routine, and then I'll sit down and have my coffee and I listen to something that's personal development.
00:11:42.559 --> 00:11:55.840
We listen to the Daily Fire, we listen to Growth Day, Daily Fire, listen to Brenda's message, I'll journal, and I will plan my day as early as possible so that I can really have a head start on getting here.
00:11:55.919 --> 00:12:04.960
So setting up my morning routine and having that consistency and doing those things to hydrate and to move my body and all of that is really sets me up for success.
00:12:05.039 --> 00:12:07.039
Like I feel great throughout the day when I do that.
00:12:07.120 --> 00:12:11.600
And if I if I miss my morning routine or miss something in my morning routine, I can feel the difference.
00:12:11.919 --> 00:12:13.519
Makes a huge impact in my day.
00:12:13.759 --> 00:12:20.240
And then I also see a functional chiropractor who helps, you know, obviously with adjustments and things like that.
00:12:20.320 --> 00:12:36.879
And he also gives us supplements which help us to stay focused and to have good energy and to support our bodies because with as much traveling and with all the workload that we have and being there for our family and all the things, it takes a toll on you.
00:12:37.120 --> 00:12:39.039
No matter how strong you are, it takes a toll on you.
00:12:39.120 --> 00:12:47.360
So having that person to support me on with supplements and with adjustments and things like that has really helped as well.
00:12:47.600 --> 00:12:49.039
And you also see a naturopath, right?
00:12:49.120 --> 00:12:49.200
Dr.
00:12:49.360 --> 00:12:49.440
Don?
00:12:49.679 --> 00:12:50.879
And I do see a naturopath.
00:12:51.039 --> 00:12:55.120
I try to go once a quarter to get my blood drawn, and I see Dr.
00:12:55.279 --> 00:12:57.759
Don, and she'll tell me, okay, this looks good.
00:12:57.840 --> 00:13:00.559
I'm worried about this, let's run another test and things like that.
00:13:00.799 --> 00:13:09.679
So the more that you can do to build your health profile and to stay on top of it, the more long-term success you're gonna have because your body won't give out on you.
00:13:10.000 --> 00:13:10.399
Perfect.
00:13:10.559 --> 00:13:10.960
Yeah.
00:13:11.120 --> 00:13:26.879
And she really does walk the talk because we many times run into our patients at our doctor's office, and so they know we walk the talk because we talk to them about take the time off to take care of our body and our physical body, and we do, right?
00:13:27.039 --> 00:13:27.200
Yeah.
00:13:27.360 --> 00:13:35.039
So it's just like you said, we cannot just keep tapping into it and then deplete all the sources, and then we would end up the one to pay the price.
00:13:35.200 --> 00:13:47.600
And by the way, she knows if she's out, it's gonna take a lot longer to catch up back on with amount of work and amount of to-do list and things that you know client is like would say rely on.
00:13:48.000 --> 00:13:51.600
So we want to make sure that you take care of your body because that's a responsibility.
00:13:51.759 --> 00:13:54.639
It's not just, oh, you're selfish or self-care.
00:13:54.799 --> 00:14:01.440
It is a responsibility, it's a responsible thing to do to your family, to your team, and to your clients, right?
00:14:01.679 --> 00:14:02.159
Absolutely.
00:14:02.399 --> 00:14:02.879
Perfect.
00:14:03.039 --> 00:14:06.799
So go back to the question that everyone asking all the time how do I get a Don?
00:14:07.200 --> 00:14:15.840
If someone inspires and say, Oh my god, I want to go up and be like Don, what do they have to do to be like Don?
00:14:16.480 --> 00:14:25.440
What activity, what CE, what training, what opportunity, what anything that they can do to get closer to that goal?
00:14:25.679 --> 00:14:26.799
That's a great question.
00:14:27.120 --> 00:14:37.279
So one of the things that that helped me a lot was going to CE about communication and things outside of dentistry and not just focusing on dental CE.
00:14:37.440 --> 00:14:41.840
But I get this question a lot when we're out and we're training and we're teaching, you know, how do I get someone like you?
00:14:41.919 --> 00:15:07.679
So I'm actually putting together a course on what I do and how I do it and what my systems are and what I have found that works from aspects of, you know, managing a team and leading a team and creating a good office culture and a happy place for people to be, for them to want to come to work and to find their own joy.
00:15:07.919 --> 00:15:17.440
Because these people are humans, they they have families, they have loved ones, and what we help them with helps them and their family, and they recognize that, right?
00:15:17.519 --> 00:15:20.159
And that's one of the reasons that they that they like to be here.
00:15:20.399 --> 00:15:33.039
But also, how do I work all of those jobs and how do I, you know, do all of those things without burning out, without going crazy and staying on top of all of that?
00:15:33.279 --> 00:15:36.159
So that's what I'm working on right now, is putting all that together.
00:15:36.559 --> 00:15:37.039
So exciting.
00:15:37.200 --> 00:15:42.559
You know a timeline when this is because people are gonna be like, I wanna be on that wait list when that's core.
00:15:42.720 --> 00:15:49.120
Because even last year we had somebody already been asking and say, Are you thinking about getting a course together to teach?
00:15:49.279 --> 00:15:52.000
So beside the course, is anything else they can do right now?
00:15:52.159 --> 00:16:02.000
Can they involve in any organizations or doing anything that get them expanded knowledge, you know, be able to implement that into practice right away?
00:16:02.320 --> 00:16:16.000
So they're definitely like wellness training out there on our own website, of course, and then the certification that they can get through the IABDM to become a certified professional in whatever category that they fall in.
00:16:16.240 --> 00:16:21.120
And there's also the Canva course that we have on the website.
00:16:21.360 --> 00:16:29.919
If you need help with marketing or creating things for the office, things like that, there's definitely stuff to get started, but I'm going to try and get it done by the end of the year.
00:16:30.000 --> 00:16:30.799
That's my goal.
00:16:31.120 --> 00:16:31.360
Wow.
00:16:31.519 --> 00:16:32.320
Now it's out there.
00:16:32.480 --> 00:16:34.480
Now it's a public commitment now.
00:16:34.960 --> 00:16:38.240
Yes, yes, it's out there before the end of this year.
00:16:38.559 --> 00:16:40.159
Don will have this course ready.
00:16:40.320 --> 00:16:44.960
And in the meantime, I can tell you you are the certified biological team members.
00:16:45.120 --> 00:16:45.440
Yes.
00:16:45.600 --> 00:16:45.759
Yeah.
00:16:45.919 --> 00:16:46.480
Yes, I am.
00:16:46.639 --> 00:16:46.799
Yeah.
00:16:46.960 --> 00:16:53.600
She said that she's not assisting, but trust me, when we have team members out, Don would flip the room, assisting sections, and do all that.
00:16:53.679 --> 00:16:55.440
And that's what a leader is about.
00:16:55.600 --> 00:16:59.360
You set example, you show, you serve, right?
00:16:59.600 --> 00:17:06.799
You sometimes eat last, talk last, speak last because you put your team first and you want your team to thrive.
00:17:07.440 --> 00:17:13.440
And you encourage people to go out there and do more than what they job description.
00:17:13.839 --> 00:17:14.160
Yes?
00:17:14.559 --> 00:17:22.720
Everyone on the team of being encouraged by Don to do more because if the team is successful to grow, Don't job is a lot easier.
00:17:22.799 --> 00:17:25.759
And also she's have more satisfaction in what she's doing.
00:17:26.000 --> 00:17:27.920
Yeah, you have to you have to trust your team.
00:17:28.000 --> 00:17:29.039
You have to trust the people.
00:17:29.359 --> 00:17:30.319
That's a big ask.
00:17:30.880 --> 00:17:32.400
It is, it's a huge ask.
00:17:32.480 --> 00:17:34.240
You know, you trust me with a lot of stuff.
00:17:34.400 --> 00:17:34.640
Yes.
00:17:34.880 --> 00:17:35.440
A lot of stuff.
00:17:35.599 --> 00:17:45.359
And it was hard for me even to let go of things and to and to let team members like handle the AR and present big cases to patients because I was doing all of that.
00:17:45.519 --> 00:17:47.039
And I'm a big control freak.
00:17:47.119 --> 00:17:47.680
I'm a huge one.
00:17:47.920 --> 00:17:48.480
You are, right?
00:17:48.720 --> 00:17:50.720
And well known fact.
00:17:50.880 --> 00:17:57.039
And letting that go and teaching them and training them and getting them to a place where they could do it on their own and feel confident about it.
00:17:57.200 --> 00:18:04.079
And me taking the stance of instead of like, okay, well, I'm the only one who can do it, saying, okay, I have to teach this person how to do it.
00:18:04.160 --> 00:18:06.079
I can't be the only one who knows how to do it.
00:18:06.160 --> 00:18:08.319
And I want them to do it better than I do it.
00:18:08.559 --> 00:18:09.039
That's right.
00:18:09.359 --> 00:18:12.480
So that I feel good about walking away from it.
00:18:12.799 --> 00:18:13.200
That's right.
00:18:13.440 --> 00:18:13.839
Awesome.
00:18:14.240 --> 00:18:19.440
So, Don, how's the audience and our listener can get in touch with you?
00:18:19.759 --> 00:18:21.920
So you can always email me anytime.
00:18:22.000 --> 00:18:24.319
I have, I don't know, six email accounts.
00:18:24.559 --> 00:18:25.519
Probably the email.
00:18:25.920 --> 00:18:26.559
Don at, yeah.
00:18:26.720 --> 00:18:29.920
Yeah, the Don at kdtoe dds.com.
00:18:30.240 --> 00:18:33.920
You can reach me anytime there or find me on social media.
00:18:34.000 --> 00:18:35.680
I'm very, I'm very easily found.
00:18:35.759 --> 00:18:38.319
I'm in, I'm tagged in most of her posts.
00:18:38.480 --> 00:18:48.400
So And we will put her handle Instagram on the episode also, so you can follow Dawn and follow her journey and watch out for look out for her course by the end of this year.
00:18:48.559 --> 00:18:48.720
Yeah.
00:18:48.960 --> 00:18:49.680
Thank you so much, Don.
00:18:50.079 --> 00:18:50.960
Great conversation with you.
00:18:51.200 --> 00:19:03.519
It's so nice to have a sit-down time and not just in the car or on the airplane talking about sharing what you've been doing and what you've been so wonderful to the team and to all our coaching clients and our our members.
00:19:03.599 --> 00:19:04.319
So thank you so much.
00:19:04.480 --> 00:19:05.279
Thank you for having me.
00:19:05.519 --> 00:19:06.000
Awesome.
00:19:06.240 --> 00:19:10.079
So please subscribe and listen to our future episode.
00:19:10.319 --> 00:19:12.400
We have so many wonderful guests coming on.
00:19:12.480 --> 00:19:14.079
And everyone have a great day.
00:19:14.319 --> 00:19:14.960
Be well.
00:19:16.720 --> 00:19:19.759
Thanks for listening to the Wellness Dentist Podcast.
00:19:19.920 --> 00:19:21.440
We hope you enjoyed the show.
00:19:21.680 --> 00:19:23.200
Please rate in review.
00:19:23.279 --> 00:19:26.799
And remember, there's always a reason to smile.
