Why Well-being is the Missing Piece in Your Business Success Puzzle with Jennifer Raams

WEBVTT
00:00:08.592 --> 00:00:10.656
Hello and welcome to the Willpower Podcast.
00:00:10.656 --> 00:00:12.528
Today's special guest is Jennifer Roms.
00:00:12.528 --> 00:00:20.867
She is a coach at Practice Freedom U and she specializes in helping healthcare entrepreneurs grow their businesses.
00:00:20.867 --> 00:00:23.769
She works in all sorts of fields physical therapy, dental.
00:00:23.769 --> 00:00:38.494
She has tons of different experiences growing her own business, helping larger companies and what's interesting about her is that she got she has a degree in um business coaching from a place of mindfulness.
00:00:38.494 --> 00:00:50.253
So a lot of what she's going to talk about today is going to be applying mindfulness not necessarily meditation, but mindfulness to a business so that people are able to develop a sense of well-being.
00:00:50.253 --> 00:00:53.371
That well-being is the foundation for all that she does.
00:00:53.371 --> 00:00:59.432
So we're going to talk about your well-being today in today's episode Enjoy the show, jennifer.
00:00:59.432 --> 00:01:03.664
You talk a lot about weaving well-being into success.
00:01:03.664 --> 00:01:09.850
How do you help the business owners that you coach build practices that support their lives and don't consume their lives?
00:01:11.200 --> 00:01:20.328
There's lots of strategies that I've used myself throughout all the years of business and I like to share them with my audience.
00:01:20.328 --> 00:01:35.025
You know, or with my practice owners, that I work with my clients Because you know as the business owner yourself you wear, or with my practice owners that I work with my clients because you know, as the business owner itself, you wear so many hats and it is just very difficult to keep your own well-being as a priority.
00:01:35.025 --> 00:01:38.012
So you have to be super intentional about that.
00:01:38.012 --> 00:01:42.530
There's lots of good tools that you can use and that I've practiced myself.
00:01:42.530 --> 00:01:51.847
So I know from my own personal journey that when you scale a practice a physical therapy practice we opened three practices in six years.
00:01:52.579 --> 00:02:00.849
It was super exciting but honestly, sometimes it felt like I was really managing this monster and it was hard to keep my head above water.
00:02:00.849 --> 00:02:14.354
So from my own experience, there's things that I do that really helped me ground myself and show up in the way I would like to show up for my team.
00:02:14.354 --> 00:02:29.727
So really taking care of your own well-being, I feel is the biggest priority and also a big challenge for practice owners, and I feel that the personal well-being and organizational well-being is very strongly intertwined.
00:02:29.727 --> 00:02:33.741
So if you take care of yourself, it's going to be sustainable.
00:02:33.741 --> 00:02:35.205
You can do things for a long time.
00:02:35.205 --> 00:02:39.241
You can slowly work to your vision while not burning out.
00:02:39.241 --> 00:02:39.764
That's amazing.
00:02:39.783 --> 00:02:45.060
I love the idea of well-being being a focus because everyone knows that I really think they know itbeing being a focus because everyone knows that.
00:02:45.060 --> 00:02:49.431
I really think they know it, but living it is kind of a totally different story, don't you think?
00:02:49.879 --> 00:02:50.301
I mean.
00:02:50.322 --> 00:02:54.204
for me in my journey it was yeah, it's trial and error.
00:02:54.645 --> 00:02:58.032
You have to kind of see that like stress could be a good thing too.
00:02:58.032 --> 00:03:00.825
It gets you going, gets you excited about things.
00:03:00.825 --> 00:03:06.800
It kind of pushes you out of your comfort zone about things.
00:03:06.800 --> 00:03:07.865
It kind of pushes you out of your comfort zone, right.
00:03:07.865 --> 00:03:11.436
So using that and having that balance between what's healthy stress and when it does it turn into chronic stress.
00:03:11.436 --> 00:03:15.830
When it turns into chronic stress, your decision making is not good.
00:03:15.830 --> 00:03:20.806
You can't think clear, You're probably spending your time in the wrong areas and your energy.
00:03:20.806 --> 00:03:44.768
So that's where I feel now as a coach, I come in to really get clarity and explore why the stress is bottling up and why it's almost not sustainable as a practice owner and it's so much easier to see that as a coach or a little bit more from a distance or come from up above than when you're in it yourself- how did you discover that?
00:03:45.810 --> 00:03:47.813
in your personal journey before you became a coach?
00:03:47.813 --> 00:03:48.655
How did you discover that?
00:03:49.879 --> 00:03:56.247
Just really it feels like your head is spinning and you're running in circles and you're not productive anymore.
00:03:56.599 --> 00:04:00.628
I think a lot of practice owners can resonate with that feeling.
00:04:00.628 --> 00:04:04.264
So it doesn't become at some point.
00:04:04.264 --> 00:04:05.170
It's not really a choice.
00:04:05.170 --> 00:04:07.763
It's like I gotta make time for myself.
00:04:07.763 --> 00:04:09.105
This is not sustainable.
00:04:09.105 --> 00:04:12.640
So that's when I started thinking of efficient ways to do it.
00:04:12.640 --> 00:04:27.903
Because you don't have much time, so doing that quick swim in the morning or run or do whatever your hobbies are sometimes it's just cooking a nice meal after a busy day and really connecting with creating something and it.
00:04:27.903 --> 00:04:32.098
It's amazing how it's helpful to pick things that don't take a long time.
00:04:32.098 --> 00:04:33.942
Of course, golf is super fun.
00:04:33.942 --> 00:04:35.927
It does take a big chunk of your time.
00:04:35.927 --> 00:04:41.064
I would recommend, in the weekend, taking one full day off to really recharge your battery.
00:04:41.064 --> 00:04:52.704
But in between, between, throughout the week, there's efficient ways to do it, and if you're intentional about it and not just you go automatic pilot and you're rushing all the time, you don't even notice that you're rushing.
00:04:52.704 --> 00:04:59.952
That's when things get dangerous, because that's when things happen to you, and in that way you can't really manage yourself.
00:05:00.795 --> 00:05:04.824
Yeah, I really appreciate how you're bringing up the ideas.
00:05:04.824 --> 00:05:12.127
It doesn't take a lot of time to connect and recharge a little bit Because I think you know you think about these longer deals.
00:05:12.127 --> 00:05:26.468
I read a book called the Gap and the Gain by Dan Sullivan and he talks a lot about this concept of you have to have free days, you have to have 24-hour periods where you are not working, and he recommends it's not a small number.
00:05:26.468 --> 00:05:28.985
So a lot of business owners who are feeling trapped in their business.
00:05:28.985 --> 00:05:30.610
They think of that as impossible.
00:05:30.610 --> 00:05:33.709
But let's talk about the value of having free time.
00:05:33.709 --> 00:05:41.874
Like what does that do for you and for your clients when they literally take even a larger, like a full 24 hours off?
00:05:41.874 --> 00:05:44.675
Why is that so important to the business owner?
00:05:44.675 --> 00:05:46.937
Or?
00:05:46.978 --> 00:05:48.178
like a full 24 hours off.
00:05:48.178 --> 00:05:50.673
Why is that so important to the business owner?
00:05:50.673 --> 00:05:51.959
It makes you be able to really connect.
00:05:51.959 --> 00:05:54.154
Take that step back that I was talking about and see, like, what's the why?
00:05:54.154 --> 00:06:02.211
Why are you doing this, why are you going through this rollercoaster of emotions and what is really what you want to get out of it?
00:06:02.211 --> 00:06:04.021
What is it that you want?
00:06:04.021 --> 00:06:04.982
Get clear on that.
00:06:05.021 --> 00:06:33.947
So, connecting with why you do things and finding meaning in that, and then also finding meaning in the small tasks at work that you might not like that much, is so important because it gives you a stronger drive, stronger motivation, and you need consistency and discipline to make things happen and to have success in business.
00:06:33.947 --> 00:06:36.894
So it's really necessary to not be spinning in your head and not knowing what the priorities should be.
00:06:36.894 --> 00:06:41.024
So prioritizing is a huge key to success, and I really like to look at clinics to see, like, what is the business owner doing?
00:06:41.024 --> 00:06:45.940
Where is the business owner allocating their time and is this a good return on investment?
00:06:45.940 --> 00:06:46.279
Right, where do you spend your time?
00:06:46.279 --> 00:06:47.478
Where is the business owner allocating their time and is this a good return on investment?
00:06:47.478 --> 00:06:48.261
Right?
00:06:48.261 --> 00:06:49.384
Where do you spend your time?
00:06:49.384 --> 00:06:54.564
Where do you spend your money and then how does that come back to you later?
00:06:54.685 --> 00:07:05.954
So just to be intentional about those kind of small steps can really buy you a lot, a lot of time, a lot of health and a lot of fun and joy, because that's to me still the main thing.
00:07:05.954 --> 00:07:31.574
I don't really want to make the goal to not get a burnout, to not have my team get a burnout, but really how can we thrive, how can we have fun at work, how can we kind of harmonize work and life so you can really enjoy both places and you go to work in the morning on Monday with a good feeling of camaraderie and meaning and that you're making a difference in the world?
00:07:31.574 --> 00:07:35.149
So I think it's important to be able to connect with that.
00:07:35.690 --> 00:07:36.252
That's great.
00:07:36.252 --> 00:07:37.083
How do you?
00:07:37.083 --> 00:07:38.851
You talked about having fun in the workplace.
00:07:38.851 --> 00:07:41.362
Yeah, man, when it's fun, it's not work.
00:07:41.362 --> 00:07:50.343
I know I've had experiences with companies that I've worked with where when you get that right chemistry going and you gamify it, it becomes so magnetic.
00:07:50.343 --> 00:07:54.579
How have you done that and how have you helped your clients gamify and have fun at work?
00:07:55.735 --> 00:08:03.202
Yeah, really teach them to really celebrate any small wins and bring the culture to work.
00:08:03.202 --> 00:08:05.579
It's an everyday thing, it's very frequent.
00:08:05.579 --> 00:08:07.418
You have to touch on things.
00:08:07.418 --> 00:08:12.117
It's not just a holiday party or the team bonding activity once a month, it's everyday.
00:08:12.117 --> 00:08:13.600
How do you walk into the door?
00:08:13.600 --> 00:08:17.187
Do you care about your people being happy or not?
00:08:17.187 --> 00:08:24.608
Or are you just so into the day-to-day tasks that you don't even notice what's going on with them, task that you don't even notice what's going on with them?
00:08:24.608 --> 00:08:39.240
So, really checking in every day, feeling that energy and also allowing for not such a great days If there's people that are going through something, being there for them, being the support, see how you can help them in those situations.
00:08:39.240 --> 00:08:45.962
So I teach practice owners to do the same thing and just to kind of be aware of that, that it's every day small task.
00:08:45.962 --> 00:08:53.749
It doesn't necessarily have to cost any money or extra time if you combine it with just how you show up.
00:08:55.015 --> 00:08:56.100
Just how you show up.
00:08:56.100 --> 00:08:58.624
So you're saying the pace that leader is the pace of the group.
00:08:59.235 --> 00:09:01.043
Yeah, the energy you bring in the door.
00:09:01.043 --> 00:09:25.207
So the big thing is the stress management which I work on a lot with my clients, because if we just react to everything, we don't have good energy around us and it's really like regulating your own emotions in that way that allows you to build culture and to have space for someone else and to set the right example, to be that role model.
00:09:25.207 --> 00:09:30.787
So I believe in managing yourself, and well-being plays a big part in that.
00:09:31.006 --> 00:09:31.629
Yeah, well-being.
00:09:31.629 --> 00:09:33.602
You've mentioned energy quite a bit, jennifer.
00:09:33.602 --> 00:09:36.504
What do you mean by energy?
00:09:36.504 --> 00:09:44.659
Where's your background in that space, because you're using that term enough to where I feel like you have some training or some experience with what that's come from.
00:09:45.480 --> 00:09:57.485
Yeah, it's, I think, a combination of the emotional intelligence, being aware and understanding how you show up and how feelings are important in an environment.
00:09:57.485 --> 00:10:01.876
And it also comes in when the mindset is important.
00:10:01.876 --> 00:10:04.902
I've done mindfulness training I did.
00:10:04.902 --> 00:10:20.148
A part of my education is from NYU, becoming a mindful leader, so it's really the first three months of that was managing yourself through techniques of self-care mindfulness practice.
00:10:20.168 --> 00:10:20.769
Let's look into that.
00:10:20.769 --> 00:10:21.610
That's really interesting.
00:10:21.610 --> 00:10:24.764
So you have a degree in mindfulness, leading in mindfulness.
00:10:24.764 --> 00:10:29.546
Yes, so did they teach different types of meditation, or was it only meditation?
00:10:29.546 --> 00:10:30.086
What was that?
00:10:31.355 --> 00:10:32.982
It's really wide.
00:10:32.982 --> 00:10:36.806
It's not really how people say you have to meditate and sit on a cushion.
00:10:36.806 --> 00:10:40.504
It's totally not like that and that doesn't work in the business environment.
00:10:40.504 --> 00:10:42.378
So it could be little moments.
00:10:42.418 --> 00:10:46.585
Say, I was the marketing person at our company and I was tired.
00:10:46.585 --> 00:11:21.542
I dragged myself to the hospitals to go visit with all the doctors that were there and I just took a moment in my car before I would go to do my marketing rounds to just sit there and just check in with my breath, see how my mind is racing or not, and just a couple minutes of breathing and seeing if I can make my breath a little deeper or just kind of a little bit more air in and out, and just being aware of the body and just the feeling of are your feet on the ground, where are the contact points with your chair, just getting aware with where you are in space.
00:11:21.542 --> 00:11:31.428
That just can ground you and then gives you that energy and that clarity to go about your task and to show up with intention when I do the marketing round.
00:11:31.428 --> 00:11:32.837
So I would be more self-aware.
00:11:33.620 --> 00:11:37.248
So it's not so much about like sitting down and taking out your app.
00:11:37.248 --> 00:11:44.287
I, for one, have been trained to do transcendental meditation, which is 20 nights a day.
00:11:44.287 --> 00:11:45.188
You probably heard of that.
00:11:45.188 --> 00:11:51.368
Yeah, I am hit or miss with it, but when I'm consistent with it it does take a lot of time.
00:11:51.368 --> 00:11:55.947
But I had a breakthrough where, literally, I was meditating once in the middle of my day.
00:11:55.947 --> 00:12:04.960
After being consistent In that 20 minutes, my brain literally produced solutions to some of the bigger problems that would have taken me weeks to figure out.
00:12:04.960 --> 00:12:08.875
I literally came out of that meditation and wrote them down and it saved me hours.
00:12:08.875 --> 00:12:11.341
I remember thinking that was the best 20 minutes I spent today.
00:12:11.341 --> 00:12:13.556
So maybe that's a goal for people.
00:12:13.556 --> 00:12:15.081
But you're saying like to get started.
00:12:15.081 --> 00:12:16.644
You don't have to spend that kind of time.
00:12:17.115 --> 00:12:18.417
No, I think it's amazing.
00:12:18.417 --> 00:12:34.186
Say you go wash your hands between patients just to be aware that you're washing your hands, that the water is running on your hands and how it feels, and just take a moment, just little things like that you can build mindfulness practices within the day.
00:12:34.186 --> 00:12:41.366
And same with running, you can do walking meditation or walking mindfulness, even calling and meditation sometimes scares people.
00:12:41.366 --> 00:12:46.059
So just basically being aware in space and what you're doing at that moment.
00:12:46.520 --> 00:12:47.484
Why does that scare people?
00:12:47.484 --> 00:12:48.186
Meditation?
00:12:49.836 --> 00:13:03.506
I think the commitment and the getting in touch with your body we're so used to being in our head and taking care of things and then we're so action-oriented including myself so that's why I kind of needed it.
00:13:03.506 --> 00:13:04.634
It wasn't a choice anymore.
00:13:04.634 --> 00:13:08.985
It's like I need to do something to not just be running around rushing all the time.
00:13:08.985 --> 00:13:11.678
We all know when we rush, things go wrong.
00:13:11.678 --> 00:13:13.143
Right, you're in a car, you're rushing.
00:13:13.143 --> 00:13:14.225
It's more likely that it goes.
00:13:14.225 --> 00:13:15.996
Something is going to happen.
00:13:17.298 --> 00:13:21.965
Yeah, it's a really good analogy that like when you're in a car and you're rushing, that's when the accidents happen.
00:13:22.284 --> 00:13:22.524
Yeah.
00:13:22.524 --> 00:13:28.562
So rushing is just not great, and I speak from my own example, I tend to rush all the time.
00:13:28.562 --> 00:13:31.522
So it's just really wonderful, like you always have your breath with you.
00:13:31.522 --> 00:13:32.799
I feel like it's a tool.
00:13:32.799 --> 00:13:51.904
And just even going another example going into a meeting difficult conversation We've all gone into meetings worked up having certain thoughts in our head that were negative, and you kind of get in the meeting talking about that energy, you get defensive quickly, you're reacting.
00:13:51.904 --> 00:13:58.604
You think the worst case scenario, you're fear-based state and it's not going to be a good outcome.
00:13:58.604 --> 00:14:14.065
If you just go in slow and you get yourself organized, you manage your emotions with the techniques that are there that I can teach business owners how to do it, you show up way better and you take that time.
00:14:14.065 --> 00:14:21.866
You respond how you'd like to respond instead of react, and then later on you have regrets and you have to fix it all, or circle back.
00:14:22.054 --> 00:14:25.010
Yeah, you get all this extra stress because now you've messed it up.
00:14:25.533 --> 00:14:25.654
Yeah.
00:14:25.955 --> 00:14:35.169
I don't want you to give your secrets away, Jennifer, but what are one or two things that you would work on with one of your clients to help them get mindful before a crucial conversation like that?
00:14:36.875 --> 00:14:45.287
Preparing well and taking your time, slowing down just a little bit to write the intent down of the meeting or what, yeah, what you want to get out of it.
00:14:45.287 --> 00:14:55.224
How do you also how you want that person that pick, that employee or team member or leader, how do you want them to feel at the end of the meeting?
00:14:55.554 --> 00:15:04.674
So really kind of visualizing that and that will keep you disciplined to stick with what you're sticking to your intent when things circle out of control or people are getting off the subject, and that will keep you disciplined to stick with what you're sticking to your intent.
00:15:04.674 --> 00:15:12.149
When things circle out of control or people are getting off the subject, you know how to get back to that intent.
00:15:12.149 --> 00:15:15.946
So it's really slowing down and preparing just for a little bit.
00:15:15.946 --> 00:15:17.938
It'll phase off.
00:15:18.962 --> 00:15:21.399
Well, yeah, that reminds me of that phrase.
00:15:21.399 --> 00:15:23.385
Slow is fast and fast is slow.
00:15:23.956 --> 00:15:28.908
Where, if we can slow down just a little bit, we end up going faster in our world overall.
00:15:28.908 --> 00:15:31.581
And yeah, that's so interesting.
00:15:31.581 --> 00:15:34.203
So a lot of your coaching, obviously because you have a lot of the steps.
00:15:34.203 --> 00:15:37.283
You've been a successful owner leader.
00:15:37.283 --> 00:15:40.423
You've worked with major companies.
00:15:40.423 --> 00:15:44.946
Like you know the five things a marketing specialist should focus on.
00:15:44.946 --> 00:15:49.586
Like you know that you could teach someone like here's how I approach a doctor at a hospital.
00:15:49.586 --> 00:15:54.287
It sounds like a lot of your coaching is just like you said, is managing that well-being.
00:15:54.287 --> 00:16:00.518
Like you think that before you even go into that space, you have to control and assist the well-being of that individual.
00:16:00.518 --> 00:16:03.104
So that's, that's not.
00:16:03.104 --> 00:16:10.623
That's not totally unique in terms of what coaching does, but it seems like that's unique to you in the sense that you find the most value with your clients by focusing on that first.
00:16:10.623 --> 00:16:11.184
Is that fair?
00:16:11.184 --> 00:16:12.198
Yeah?
00:16:12.219 --> 00:16:12.822
totally fair.
00:16:12.822 --> 00:16:20.514
I think there's a lot of power in our relations that we have with our network, with our employees, with our leaders.
00:16:20.514 --> 00:16:21.841
That's how we get things done.
00:16:21.841 --> 00:16:35.126
So I really feel that investing in that relational part of our business is really important and that really has to do with your well-being and the showing up.
00:16:35.126 --> 00:16:38.754
It's not all about strategy in business.
00:16:38.754 --> 00:16:41.825
It's that, the people part, that I focus on.
00:16:41.825 --> 00:16:53.388
And I think it's more and more so because now, with all the resources that we have online with AI and there's a lot we can just get from the online sources.
00:16:53.975 --> 00:17:21.282
And I think that's where we as coaches really come in to make that connection at a personal level and see what's in the way of the development of the coach oftentimes, or of the business owner, because if the business owner plateaus and doesn't grow their own operating system, their personal operating system, the business is not going to continue to grow, the strategies are not going to work, the retention is not going to be good.
00:17:21.282 --> 00:17:38.875
So it's just being proactive with that and investing in yourself first, then in your leadership team and let your leadership team kind of carry out what you taught them or what your coach taught you, and then it trickles down to the whole organization.
00:17:38.875 --> 00:17:45.885
So for me that investing in a coach, investing in yourself, is a very good return on investment.
00:17:45.885 --> 00:17:47.540
I speak from experience.
00:17:47.540 --> 00:17:54.949
I wouldn't be here if I didn't take time to really grow and evolve my own operating system.
00:17:54.949 --> 00:17:59.527
There's so much we don't know and we think we know it all.
00:17:59.527 --> 00:18:02.805
Being humble about that really pays off.
00:18:04.076 --> 00:18:04.798
You've been coached.
00:18:04.798 --> 00:18:05.843
You've had coaches before.
00:18:07.016 --> 00:18:08.321
I have had coaches.
00:18:08.321 --> 00:18:11.516
We started pretty early on who's the coach, what?
00:18:11.536 --> 00:18:13.483
coaching methodology or coaches have you worked with?
00:18:13.483 --> 00:18:15.142
That might be worth noting.
00:18:16.557 --> 00:18:17.000
In the beginning.
00:18:17.000 --> 00:18:20.681
We just started with what are people's strengths, which is always very helpful.
00:18:20.681 --> 00:18:24.266
It's a little bit more cookie cutter and it's more rational.
00:18:24.266 --> 00:18:27.247
It's really difficult from there to move into.
00:18:27.247 --> 00:18:29.797
How am I going to use the strengths and how?
00:18:29.797 --> 00:18:31.303
Can we complement each other.
00:18:31.303 --> 00:18:58.704
So the real kind of big nuggets that I took away from the coaching that I got was how to build psychological safety, how to say no not always yes to everything, how to, in a sentence, use your communication differently the yes and instead of no, or how you start your sentences are very important.
00:18:58.775 --> 00:19:01.424
So a lot of communication skills, active listening.
00:19:01.424 --> 00:19:12.007
So all of that I incorporate now with what I do and how I help the business owners excel, and sometimes it's just one little nugget that makes a huge difference.
00:19:12.027 --> 00:19:19.413
Yeah, yes, it really is like that one thing that unlocks a whole series of other things can be such a big impact.
00:19:19.413 --> 00:19:24.155
What do you see long term for what you want to build here in your coaching world Like?
00:19:24.155 --> 00:19:25.217
What's your vision for what you're?
00:19:25.237 --> 00:19:41.244
building right now, In this time of uncertainty and change, because I've gone through it, I know uncertainty is a guarantee right.
00:19:41.244 --> 00:19:42.865
That's the only thing certain in life.
00:19:43.165 --> 00:19:46.468
Is uncertainty yeah, and so many people struggle with it.
00:19:46.468 --> 00:19:48.630
I've seen it, I've felt it.
00:19:48.630 --> 00:19:52.133
I really want to be there for different practice owners.
00:19:52.133 --> 00:20:36.175
I know, with all the challenges and with reimbursement and things that are out of our control, I feel so strongly about helping people find out what's in their control and in their influence and just really working on that and to me that is a guarantee to kind of that direction where they want to go and really get that success in the end and really create a life just even now, while you're still in it and I know it's that's blood, sweat and tears sometimes building a practice, but just creating maybe things like just practices allowing yourself to go on vacation every three months, things like like that.
00:20:36.175 --> 00:20:40.184
I really want to empower practice owners to take care of themselves.
00:20:41.067 --> 00:20:41.428
That's right.
00:20:41.549 --> 00:20:42.895
In the turbulent times like this.
00:20:42.895 --> 00:20:50.894
So that's where I like to show up and I want to teach every practice owner that even if they make a small change, the ripple can be huge.
00:20:50.894 --> 00:21:10.961
So if they feel powerless, that they don't have much control, I like to show them that they actually have a lot of control and that the small good impact that they're making can become a huge impact in a society, and it starts at work and with organizational well-being.
00:21:10.961 --> 00:21:12.775
So I feel very strongly about that.
00:21:13.195 --> 00:21:13.959
That's great.
00:21:14.240 --> 00:21:14.461
Yeah.
00:21:14.711 --> 00:21:19.218
So you want to continue to help that, and do you help people just in the physical therapy space?
00:21:19.218 --> 00:21:20.821
Do you help people outside of the industry?
00:21:22.411 --> 00:21:28.121
I've been coaching for the last five years now and a lot of people like entrepreneurs and executives.
00:21:28.121 --> 00:21:42.234
So the executives have been with engineering companies and IT, and then practice owners dentists and physical therapists, people in mental health, even nutritionists.
00:21:42.335 --> 00:21:43.659
Oh, good, so you're all over health care.
00:21:43.960 --> 00:21:50.483
Yeah, yoga, yoga, entrepreneurs, people that I'm starting Yoga entrepreneurs.
00:21:50.630 --> 00:21:52.175
I have a sense that maybe you do yoga.
00:21:52.175 --> 00:21:53.098
Do you do yoga?
00:21:53.650 --> 00:21:55.817
Actually, that's one thing that I don't do.
00:21:57.112 --> 00:22:04.147
You just come in like you're so mindfulness based yeah, you're so, you know physical therapist into like the mind body connection.
00:22:04.147 --> 00:22:06.236
It just seemed like a small jump to go to yoga.
00:22:06.236 --> 00:22:10.191
I actually started getting into it myself recently and I really loved it.
00:22:10.191 --> 00:22:12.416
I'm doing some hot yoga and it's just for me.
00:22:12.416 --> 00:22:14.891
I'd had lots of surgeries, so just be in there.
00:22:14.891 --> 00:22:17.457
That mindfulness combined with physical activity is unreal.
00:22:17.457 --> 00:22:21.096
I feel wholly different person, different than regular exercise.
00:22:21.096 --> 00:22:22.954
For me it's just a really different experience.
00:22:23.817 --> 00:22:24.180
It's one.
00:22:24.180 --> 00:22:26.438
It's one thing that maybe one day I will do.
00:22:26.438 --> 00:22:29.699
I like painting, so for me.
00:22:29.699 --> 00:22:32.252
I would paint, or moving in space, like the.
00:22:32.252 --> 00:22:38.480
Walking always comes first and I love stretching all the PT stretches that I've taught everybody.
00:22:38.480 --> 00:22:44.161
I love to do a stretching routine you practice yeah different, different.
00:22:44.161 --> 00:22:46.731
I do sound healing and things like that.
00:22:46.731 --> 00:22:50.378
Just not sound, I think or you've received it.
00:22:51.099 --> 00:22:53.223
I've received it, okay, so I've been.
00:22:53.223 --> 00:22:56.776
I've been in one of those sound healing things, those, those are pretty cool yeah.
00:22:57.817 --> 00:23:01.423
It's really letting go and just letting the moment take you right.
00:23:01.683 --> 00:23:04.326
Yeah, well, music and sound can do it in a way that very few things can.
00:23:04.326 --> 00:23:06.798
Yeah, it just brings you into a certain space.
00:23:06.798 --> 00:23:16.459
I think we all experience that, whether in a car and you hear something that's really exciting and it just totally charges your battery, or a sad song comes on and you start getting emotional.
00:23:16.459 --> 00:23:20.241
There's like the wavelengths of emotion combined with the wavelengths of music.
00:23:20.241 --> 00:23:22.124
It's amazing how they can influence each other.
00:23:22.124 --> 00:23:25.146
Yeah, and that's true for everything that you're talking about with mindfulness.
00:23:25.146 --> 00:23:32.729
You know that whole concept of like you're grounding people and helping them kind of just get in touch with where they are with their own vibration so to speak.
00:23:32.749 --> 00:23:36.012
Yeah, and we're so in the profession of caring for others.
00:23:36.012 --> 00:23:37.796
Yeah, and we're so in the profession of caring for others.
00:23:37.796 --> 00:23:43.843
So I think if people are a business owner keeping that in mind, what do we do for our patients?
00:23:43.843 --> 00:23:45.905
We make them comfortable.
00:23:45.905 --> 00:23:52.817
We kind of help them stretch out of their comfort zone.
00:23:52.817 --> 00:23:59.515
We help them get disciplined and consistent with their home exercise program with their and consistent with their home exercise program.
00:23:59.515 --> 00:24:01.361
So a lot of things we do and we're very comfortable with with our patients.
00:24:01.361 --> 00:24:07.400
We could really do with our leaders and just with anyone that you work with on the workplace in the workplace.
00:24:07.400 --> 00:24:11.751
That caring mindset, so connecting, that I really get.
00:24:11.751 --> 00:24:13.755
I oftentimes refer back to that.
00:24:13.835 --> 00:24:24.990
It's easier that way yeah, I love the connection of what you bring to your coaching in terms of intense self-care, with all the strategies and stuff that you can build on the back end.
00:24:24.990 --> 00:24:30.153
But it's like, yeah, you don't have that self-care in place, the strategies don't matter, you've got to.
00:24:30.153 --> 00:24:31.457
If you're, you got to be a certain.
00:24:31.477 --> 00:24:39.182
If you're the utensil, the tool yeah you've got to be sharp, otherwise it doesn't matter how you get taught how to swing that axe.
00:24:39.182 --> 00:24:41.394
It's like here's a better way to swing the axe.
00:24:41.394 --> 00:24:43.260
Well, sharpen the axe, it has the most impact.
00:24:45.211 --> 00:24:46.576
You know how to swing the axe right.
00:24:46.576 --> 00:24:53.615
Yeah, it's like that, Really fine-tuning that and I think it's easier for other people to see it from the outside.
00:24:53.615 --> 00:25:04.400
We all have our self-limiting beliefs and the excuses that we come up with to not get uncomfortable or to let go of something that we're used to having.
00:25:04.400 --> 00:25:11.159
So it's nice to work with someone that sees that just something small can have a big impact.
00:25:11.921 --> 00:25:12.883
Agreed, I agreed.
00:25:12.883 --> 00:25:13.790
Well, that's so neat.
00:25:13.790 --> 00:25:17.253
So what would you want practice leaders in the space?
00:25:17.253 --> 00:25:18.476
We're listening to the show right now?
00:25:18.476 --> 00:25:28.126
What would you want them to know about anything else you would say about well-being, things that they should know or think about that would help improve their well-being?
00:25:30.631 --> 00:25:40.204
I like using humor and not take ourselves too serious and trying to see the fun in things and really creating more laughs during the day.
00:25:41.290 --> 00:25:41.992
They've done studies.
00:25:41.992 --> 00:25:44.299
The people who laugh are the people who do well.
00:25:44.990 --> 00:25:47.757
Just put that smile on your face and maybe you're going to feel good.
00:25:47.757 --> 00:25:50.021
It oftentimes works.
00:25:50.609 --> 00:25:51.613
Totally, Totally.
00:25:51.613 --> 00:25:54.721
You know you said something earlier that I want to dive into as well.
00:25:54.721 --> 00:25:59.520
You said you're like helping my clients even find joy in the things they don't like.
00:25:59.520 --> 00:26:01.355
That was interesting.
00:26:01.355 --> 00:26:01.916
Tell me about that.
00:26:05.053 --> 00:26:07.842
Yeah, it's a shift in perspective.
00:26:07.842 --> 00:26:17.580
So some even let me just give you an example with the feeling or emotion that you can shift, sometimes you're fearful or you're anxious.
00:26:17.580 --> 00:26:20.239
How close is that feeling to excitement?
00:26:20.239 --> 00:26:23.518
Can you transition between one and the other?
00:26:23.518 --> 00:26:24.500
You feel it in your body.
00:26:25.170 --> 00:26:31.096
But is there a way that you can look at things differently, to feel more joy?
00:26:31.096 --> 00:26:40.042
Or to see like I'm just cleaning, say, for example, I'm helping someone get off the ice machine.
00:26:40.042 --> 00:26:43.155
It's not my patient, someone else treated the patient.
00:26:43.155 --> 00:26:47.919
The patient looks like could use some help.
00:26:47.919 --> 00:26:49.722
Or just I want to connect with that person.
00:26:50.329 --> 00:27:00.184
Just a small task of helping someone off the ice machine, doing that small act of kindness, can really connect you with some joy.
00:27:00.184 --> 00:27:01.695
You can see they respond well to it.
00:27:01.695 --> 00:27:06.019
They didn't maybe expect it, so it's something small and that can touch them.
00:27:06.019 --> 00:27:10.701
It's really those small acts of kindness that don't cost anything extra.
00:27:10.701 --> 00:27:30.805
It's just being mindful that they like to be seen, they like to see that they're important in your eyes and they like to be cared for, and then doing that small step to show that you are caring for them and you want the best for them while they're in your space.
00:27:30.805 --> 00:27:51.347
But just small things to me make it more fun than just focusing, say, on all the stresses and on everything that goes wrong in that day in the clinic, and then you don't see those opportunities where you can make a big difference by being present and by slowing down just for a small period of time.
00:27:51.347 --> 00:27:52.150
Got it?
00:27:52.150 --> 00:27:53.034
Does that answer?
00:27:53.074 --> 00:27:54.111
your question it does.
00:27:54.111 --> 00:27:54.913
I love that too.
00:27:54.913 --> 00:27:59.695
I think that phrasing of like how can we reframe anxiousness into excitement?
00:27:59.695 --> 00:28:15.472
I was reading a book by someone by the name of Mel Robbins and she was talking about how she really struggled with flight anxiety and she was taught by a psychologist how just kind of remaining it consciously changed how her body responded physiologically.
00:28:15.472 --> 00:28:21.378
She was on a plane, feeling anxious, and she'd be like, oh, I'm not anxious, because your body just feels the anxiety.
00:28:21.378 --> 00:28:22.990
It's like, oh, we're dying, oh no.
00:28:23.752 --> 00:28:24.976
But if we feel the anxiety, we go.
00:28:24.976 --> 00:28:28.290
We tell our brain like, oh, I'm excited to go where I'm going.
00:28:28.290 --> 00:28:30.923
It's like, oh, really, oh okay, and it shifts.
00:28:30.923 --> 00:28:38.833
You still have a lot of those similar feelings, but it shifts your body's physiological response into one that doesn't create panic attacks and allows you to be so.
00:28:38.833 --> 00:28:52.659
I like the fact that, like it's OK to have hard things and be scared, but like using our mindfulness and presentness to go oh, my body, I'm seeing my body react like I'm in danger, I'm not in danger, I'm excited, or excited to have this thing over with.
00:28:52.659 --> 00:29:02.843
This will be such a great deal to have this hard conversation, because once we get over it, like life will be better yeah, I think there's a lot of strength in being able to reframe.
00:29:03.625 --> 00:29:07.314
So first you have to be aware of your thought, right, what's going on right now?
00:29:07.314 --> 00:29:12.830
You have to kind of inquire in that, that feeling, and then you can reframe it.
00:29:12.830 --> 00:29:15.321
Is this actually this change or this uncertainty?
00:29:15.321 --> 00:29:16.523
Could that work for me?
00:29:16.523 --> 00:29:27.869
Because we fall into the fear-based and kind of clamping down and go back to our default, what we used to do, and that might not work in that situation anymore.
00:29:27.869 --> 00:29:38.309
We might have to be agile and come up with different ways that, like you said, we're not so comfortable doing which is reframing it.
00:29:38.500 --> 00:29:40.373
It's like how can we get stronger from this?
00:29:40.373 --> 00:29:41.881
And there's lots of examples.
00:29:41.881 --> 00:29:45.690
Every business owner has stuff happen every day.
00:29:45.690 --> 00:29:47.560
When they go to work, something is going to happen.
00:29:47.560 --> 00:29:50.351
We've all had injuries occur in our clinics.
00:29:50.351 --> 00:29:59.131
Right, people fall down or yeah, anything, and it comes with anxiety and feeling like, oh it damage is done, we can't do anything about it.
00:29:59.151 --> 00:30:00.153
This is terrible.
00:30:00.153 --> 00:30:01.494
I wish it never happened.
00:30:01.494 --> 00:30:07.608
Or you can reframe that and really see how can I strengthen our structure and systems.
00:30:07.608 --> 00:30:11.770
You have to connect with the patient, right.
00:30:11.770 --> 00:30:15.426
What can you do now, at that moment, what do you have control over that?
00:30:15.426 --> 00:30:19.511
You come out stronger If you just put your head in the sand and, oh, it didn't happen.
00:30:19.511 --> 00:30:20.737
There's going to be complaints happen.
00:30:20.737 --> 00:30:21.761
There's going to be complaints.
00:30:21.761 --> 00:30:22.886
There's going to be lawsuits.
00:30:22.886 --> 00:30:30.093
There's going to be relationships broken with referring mds yes we've had it and we came out stronger.
00:30:30.153 --> 00:30:32.480
We reached we had people fall down or accidents.
00:30:32.480 --> 00:30:41.164
We reached out to our patients like crazy follow-up, make them feel special and um with the doctors they've been.
00:30:41.164 --> 00:30:46.426
They yelled at us before like it's hard to avoid, right, it's their surgery, don't do damage to my surgery.
00:30:46.426 --> 00:30:50.851
And relationships could have been broken.
00:30:50.851 --> 00:31:23.693
But it's where the real trust comes in and going that extra step, being uncomfortable, reaching out to the doctor, admitting what happened and then inviting them for an in-service, or maybe there's something really nice that came out of that one issue we had a doctor that referred older anterior approach hip replacements to us and one patient or more patients would get tendonitis, hip flexor tendonitis, which is common in those cases.
00:31:23.693 --> 00:31:31.611
So the doctor was upset and he discussed that with us and we kept at it.
00:31:31.611 --> 00:31:34.167
I kept going to him what can we do different?
00:31:34.167 --> 00:31:35.151
Give us more feedback?
00:31:35.151 --> 00:31:36.545
How can we improve the system?
00:31:36.545 --> 00:31:37.428
Thanks for sharing.
00:31:37.488 --> 00:31:39.903
Right yeah, really getting that open line of communication.
00:31:39.903 --> 00:31:40.782
We developed this beautiful protocol, the system.
00:31:40.782 --> 00:31:40.951
Thanks for sharing right.
00:31:40.951 --> 00:31:41.326
Yeah, really getting that open line of communication.
00:31:41.326 --> 00:31:52.460
We developed this beautiful protocol and by strengthening that relationship he trusted us that we would never do straight leg raises with his patients anymore after their surgeries.
00:31:52.460 --> 00:31:54.548
So he could trust us with that.
00:31:54.548 --> 00:31:56.596
We had so much communication back and forward.
00:31:56.596 --> 00:32:02.509
He would refuse to send any of his total hips to any other clinic because they would always do the straight leg raises.
00:32:02.710 --> 00:32:03.632
Interesting.
00:32:03.672 --> 00:32:04.273
You know what I mean.
00:32:04.273 --> 00:32:10.105
So it's that challenge when you really think something is spinning out of control, your fear-based thinking is starting.
00:32:10.105 --> 00:32:18.468
And then how can I reframe this that through the difficulty, through the roller coaster, we actually come out stronger.
00:32:18.468 --> 00:32:34.743
And in my experience with building a business there's so many of those examples and all my clients that have shared their examples with me it's proven that nine out of 10, we can learn something.
00:32:34.743 --> 00:32:37.151
We can make our structures and our strategies better and the foundations from our business.
00:32:37.151 --> 00:32:40.582
We can put better protocols in place, better processes.
00:32:40.582 --> 00:32:44.732
So you have to be willing to think that way and get the help.
00:32:44.900 --> 00:33:09.970
If you can't think that way, find someone that can guide you, thinking clearly and critically and creatively to set up that foundation so you're not just putting out fires all day, every day, and staying at that 100,000 profit margin for years and years because you're using the same systems and there's a ceiling to that.
00:33:09.970 --> 00:33:23.170
So I would really invite people to surround them with the support they need to get to that next level, got it Well, Jennifer, this has been so awesome.
00:33:23.319 --> 00:33:26.570
I love this whole mindfulness approach to coaching.
00:33:26.570 --> 00:33:30.835
If people want to get a hold of you to talk to you more about this, how can they get a hold of you?
00:33:32.038 --> 00:33:43.380
Yeah, Email is always a good way, and I'm on Facebook and LinkedIn and I have this great practice the quiz in and I have this great practice the quiz.
00:33:43.380 --> 00:33:47.724
So if there's, maybe that's a good start.
00:33:47.724 --> 00:33:50.019
First step to identify through the quiz which areas of your business could use a little bit more focus.
00:33:50.019 --> 00:33:57.444
So maybe you can include that in the notes and just starting with that quiz, and then I can follow up with you.
00:33:57.444 --> 00:34:02.000
Whoever does it, I'd love to chat more and see where I can help.
00:34:02.000 --> 00:34:10.047
That's my passion and that's what I feel strongly about, so please let me know where I can support you in your journey.
00:34:10.650 --> 00:34:12.619
Thank you so much, Jennifer, for being on the show.
00:34:12.619 --> 00:34:16.751
We sure hope you have a great rest of your day, but thanks for that wonderful knowledge drop.
00:34:17.460 --> 00:34:18.844
Thank you so much for inviting me.
00:34:18.844 --> 00:34:20.028
I really enjoyed it.
00:34:21.201 --> 00:34:22.427
Thank you for listening rock stars.
00:34:22.427 --> 00:34:36.268
And if you're one of the many medical professionals and leaders who have had it dealing with the drama of hiring and training people that you think are overpriced, then let's think about how virtual assistants can offload you to do what you love, which is changing people's lives.
00:34:36.268 --> 00:34:40.085
In the show notes there's a link to jump on our calendar so that we can show you why.
00:34:40.085 --> 00:34:45.103
Linkedin shows that virtual assistance is the second fastest growing trend in healthcare, next to artificial intelligence.
00:34:45.103 --> 00:34:47.949
At no obligation, we'll see if this is a fit for you.
00:34:47.949 --> 00:34:49.393
I hope to talk to you soon.