Interview with Eric Stone

From an entry level position at Enterprise Rental Car spanning over two and a half decades when he left the company as the Regional Vice President, Eric Stone learned a thing or two about CULTURE.

Through engagement and other key steps, you create Culture Carriers. Look at:

• Time Management and Eisenhower’s grid demarcations of Delegate, Do, Defer, or Delete
• Hiring Practices to include focusing on attitude, effort, and coachability
• Hold regular meetings to highlight desired outcomes, then back fill the calendar with times for training and review. 
• Remember that beliefs lead to behaviors.
• Identify your priorities and keep them in front of your team members.
• Remember that 40% of your team don’t actually know what’s expected of them.
• In exploring corporate culture, investigate the gap between Values and Behavior.
• Whether working in-office, remotely, or hybrid, there are five factors of engagement that need to be focused on:
• Relationship with the manager
• Understanding of requirements
• Having and utilizing the proper tools and tech
• Personal and Professional Development
• Reward systems
• Because there’s no pressure relief for those working remotely (and hybrid/remote), the stress and anger felt on one day could well carry over to the next day. Leaders need to be the pressure-relief and support.
• Calendar time for engagement; that’s the core of leadership
• Explore, “What works? And what can we do better?”
• Measure workplace culture via:
• Engagement
• Experience
• Ethics & Behavior balanced against Values
• Sales
• Retention
• Growth
• FRAMEWORK of the Hourglass
• Discovery - pull information
• Orchestrate - formulate and roll out priorities
• Training
• Assessment & Measurement
• Balance Mission, Vision, and Values against Policies and Procedures

Find Eric Stone on Linked In and Instagram (ClearPathVentures_) and pick up his book Jumpstart Your Workplace Culture wherever books are sold!