ABOUT THIS EPISODE
Erika talks with Chip Wade, CEO of Union Square Hospitality Group about the power of hospitality as a foundational element of all businesses - what it means and how to incorporate it.
Timestamps:
(00:00) - Welcome to the Proteus Leader Show
(00:35) - Introduction to Chip Wade
(01:36) - What is enlightened hospitality?
(04:10) - Staff as members of the community
(06:14) - Importance of creating a positive experience
(09:00) - Making customers feel they're appreciated
(10:12) - Practical tips for creating a hospitality environment
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English
United States
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