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Hey everyone, it's Mike Andes.
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Welcome back to the home service millionaire podcast.
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Today, we are going a live call with a whole bunch of home service business owners that are asking questions.
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They range from $200,000 in annual revenue, getting their first couple employees all the way past $2 million in annual revenue, trying to figure out multiple locations and general managers.
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We're talking a lot about marketing, hiring, as well as pay for performance and how to use it in your business.
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So without any further delay, let's go and roll this tape.
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This is a new member orientation that I do with all the new members at Homeworks.
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Here we go.
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All right.
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Thanks so much.
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So for some context, we're doing this year, we're on target for $350,000.
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We've got two employees plus myself.
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I'm kind of 50-50 in the office in the field right now.
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So we adopted P4P here probably, say, June or July, someplace in there.
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Four of my mowing crew, which is my two guys.
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paying my crew lead 13.5 paying or sorry, my crew leads 15.5% of revenue.
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My labor is 13.5%.
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They get above base pay quite often with that.
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Oh, all the time.
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Every week job, man.
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They're doing phenomenal on that.
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Um, so my question for you is like next year, I'm looking to hire a second rowing crew.
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and make the my current crew lead is going to take over mowing he is going to that's going to be his baby so that i can go start hiring and getting myself out of the truck from landscaping hard escaping that side of things so on that side of things how do i compensate my new my crew lead currently when he takes over to manage two crews but also
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be the chief of one, if that makes sense.
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And then moving forward through the winter here, like today, things are froze up so hard right now, we can't do any of the work we had scheduled because it's all frozen.
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So we've got some brush clearing jobs to do.
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We're meeting trucks, but how do you structure that aside from just paying them a salary at this time of year?
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Yeah.
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So two things.
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It sounds to me like you're not, he's not an operations manager.
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He's more or less leading your mowing side.
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In this case, I would honestly just give a higher percentage on P4P because you still want his focus to be on doing the work.
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If you were telling me like, Hey, we are going to make him a salary.
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He's going to hire people.
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He's going to do all the maintenance.
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He's going to be like the size of your current business.
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You still need him out in the field 98% of the time.
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You're just hoping that he actually helps this other crew get up and running for mowing.
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And in that case, I would just give him a higher percentage on P4P.
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And you have plenty of room to run if you're at 15%, 17% on P4P.
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So if you gave him 20% or 22% and you just say, hey, in order to get this, you just have to take these things off my plate.
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I don't want the other crew contacting me.
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If they have questions about a property, you're going to take care of it.
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At the end of the day, you're going to do the scheduling.
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Whatever you are going to put on this plate, I would just tie it to P4P.
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That doesn't solve your off-season issue in terms of paying him, but I would highly recommend deploying your energy towards solving the demand constraint during the off-season and not just trying to figure out how to pay someone on salary or some other mechanism because you don't have work.
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I try to go get the work.
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Yeah, so to follow up with that, we do Christmas lighting.
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We're in year two of that.
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We have snow plowing.
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I have a list here of hardscaping things to do.
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We're in Pennsylvania, by the way.
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So we've got enough things listed here that we can go do them.
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Problem is everything's under six inches of snow right now.
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So besides Christmas lighting, we're pretty much just standstill waiting for that, waiting for the ground to be accessible again.
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Yeah, did you do snow plowing?
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Yes, yeah.
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We did about 20 hours a week.
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Residential or commercial?
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Both.
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We have 32 commercial contracts.
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So I think what you might want to look into is doing winter services for your mowing customers and batching in snow service and ice.
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Yeah, putting on salt or whatever treatment you have.
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Mostly because this is the reason I originally got into snow.
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It's because the same thing happens in our market.
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Once or twice a year, it snows and it sticks around for a week or two.
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And I have nothing for the guys to do.
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And even when we did snow plowing, I'd still clear the snow and then just wait.
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Well, with winter services, I still show up at our property regardless on a recurring basis.
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And we would just – if the snow was on the ground, we'd just like, okay, we'll put some salt down.
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And they always loved the service.
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Like for $50, $60, someone shows up your property, make sure all the snow is touched up, put down some salt.
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Like everyone was really happy with it.
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And it kept the crew busy too.
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They never made a killing on P4P.
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That's the one thing you might want to change, Griffin, if you go this way, is adjust your percentage higher during those months because it'll be hard for them to hit above base pay otherwise.
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So currently we have three to four team members per crew with four full-time maintenance crews.
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So we have about 16 guys full-time, one part-time guy.
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Current issue we've been running into a lot is we've been having a bunch of call-outs.
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So we're like overstaffed.
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And that's what we're doing.
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What offer you'd recommend having?
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So I'd say we need a minimum of three guys per crew, but we have basically four per crew at the moment just to make sure we can get all the work done on the schedule when we have people call out.
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But with all of our cogs and everything, it's like, I think our labor costs and all the associated stuff with that is around 65, 70% of revenue.
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And what service are you doing, Eric?
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We do full service landscaping.
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So we do mowing, string trimming, hedge trimming.
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Out here, we got palm trees.
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Do you do commercial?
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Yeah, we have about 60% commercial, 40% residential.
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Got it.
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Okay.
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That makes more sense because those cogs are a little high, but for commercial, it's not so crazy.
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Okay.
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In general, I would say your cogs are a little high.
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As a rule of thumb, when you start talking about 70% of revenue is cost of goods sold, very little room for any sort of overhead.
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So any sort of sales, admin, anything like that, it's very difficult to squeeze that in.
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It's just difficult with commercial because you have less price lever to be able to pull on.
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But what's your revenue?
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What's your revenue this year, Eric?
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I think we're on track to do 1.8 right now.
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Last month, we brought in 140,000 from our maintenance.
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Okay.
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So you still, you have a decent revenue per employee still.
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Okay.
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Yeah.
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We always did 25%.
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We just assumed there was going to be inefficiency.
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So we just always looked at budget hour capacity.
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And I assume that they're going to clock 40 hours a week, but I only schedule them for 30 budgeted hours.
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Okay.
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So what that means is that means if everyone showed up and it's 75% efficiency, we'd get all the jobs done.
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The thing is, most of the time, there are 80% to 90% efficiency, therefore allowing some people to call out, and we still made the jobs get completed.
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And so how I would look at it in like –
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You have capacity and then you have budget hours.
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So how many clocked hours?
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Let's say you have 16 guys, multiply that by 40, that's like 640 or whatever it is, budget hours or clocked hours per week.
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I would go 25% of that as what you're putting on the schedule, like off of that.
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So 75%.
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And then that gives you a little bit of flexibility to be able to, if some guys call out, you know your crew is going to be more than 75% efficient.
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They can absorb the extra hours.
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But we always just use 30 budget hours per 40 clocked hour a week as like our benchmark and rule of thumb.
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And if everyone showed up, no one was complaining when they only worked 32, 33, 34 hours in the week.
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But if some people did call out, and as you know it, your size, there's always someone calling out.
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That's when they got their 38, 39, 40 hours.
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Okay, yeah, that makes a lot of sense.
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So I think we just kind of have like a scheduling issue there that we can definitely put some stuff around.
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And then the other thing, I want to consider implementing P4P.
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So right now with the way our contracts are set up, for our residential side, our crews are bringing in $1,100 to $1,400 a day with those four guys.
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The commercial side out here actually brings in a lot more money.
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So that one's ranging from like $14 to $2,250.
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Yeah.
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per day with us having to like move around so many guys and stuff.
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If we do like how PPP is currently set up, I think we have a lot of issues with the guys like this basically making not less, but maybe like 30% less on P4P if they were moved from one crew to another.
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So I was thinking about just having kind of like a standard budget hours worth like a certain dollar amount.
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Have you guys implemented anything like that in the past?
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Yeah.
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What do you mean standard budget?
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What do you mean by that last part?
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So like the way P4P works, like, so let's say we're going to give them 33% of the labor revenue for that job on the commercial side, it's 30 to 50% higher, if that makes sense.
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So if I was kind of standardizing it.
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Totally.
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You could just have a different percentage for commercial.
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So if you're like, hey, it's 30% for residential and it's 40% for commercial, you could do that.
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Okay.
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And what you can do too, Eric, is in your items and services in the co-pilot, just have two different types of labor.
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One would be commercial labor, one would be residential labor, because in there you then have what the P4P is.
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hourly dollar amount is, you could change it there too.
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So it syncs over to P4P automatically.
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And that way you wouldn't have to be changing it at the percentage level for every employee, because I'm assuming they bounce around sometimes.
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Yeah, pretty much daily.
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Yeah.
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So if I was you, then I would put it in Copilot.
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Like I would not do it on the P4P side where you're changing the percentage per employee.
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I would be like, hey, this job is commercial.
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So therefore, when they're on this job, give them a lower amount.
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And again, support can help you book a call with Layel.
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She can make sure she walks you through this.
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But that way, it would sync automatically.
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And even if you move in between jobs, it'll automatically bring the numbers over correctly into P4P.
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Okay.
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Yeah, I think that'd be a lot easier because I was concerned about having to change the percentages.
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Pain in the butt.
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Pain in the butt.
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Yeah.
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Just like literally if you do it set up correctly one time, you should really never have to manual entry into P4P unless like there's a manual adjustment or a yellow slip.
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You should just be able to sync it with Copilot and it brings everything over.
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Assuming that you guys complete jobs correctly like all the time.
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And what I've seen some people mess up on is like they have a big commercial job where someone's there for eight hours and a crew will come for like four hours.
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That gets a little tricky because how Copa is doing is like who is on the job and how do we split the revenue?
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And so if you have people joining halfway through a commercial maintenance, that's what gets a little hairy.
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But as long as you keep it pretty clean with your crews, not like intermingling throughout the day, you'll be fine.
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All right.
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Thanks so much, Mike.
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Thanks everyone for watching.
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One of the things that makes Copilot so different than any other software is we're not just interested in you using the software.
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During your onboarding process, there's multiple calls of support.
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I am having calls like this one with our members and really trying to figure out how to grow your business.
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We have a 365 day money back guarantee, which is if you don't grow your revenue or your profit by 10% in the next year, we give you your money back.
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And we do that because if
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You can't grow your business using Copilot.
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We don't want your money.
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And so this really forces us to figure out not just how to use software, but how do you actually grow your business?
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How do you actually make more money?
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And that's why we have these onboarding calls.
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And this is just one call in a whole sequence of calls that new members get over the first year that are inside of the software and with Copilot.
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So if you're considering switching softwares, this is the perfect time of the year to do it.
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And join Copilot, a community and a support network that is really built to grow your business.
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And so go check it out.
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CopilotCRM.com.
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Book a call with Christian.
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He used to be my personal trainer, by the way.
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Great guy.
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So book a call with him and see if joining Copilot is the right fit for you.
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So I'm getting into a copilot right now coming over from service autopilot.
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One of the things I'm a little frustrated about, I'll just let you know, I already talked to Christian and Caleb from the team.
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But I'm trying to figure out the best way because I do level billing.
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I'm out in Florida.
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I'm trying to figure out the best way to present that to the clients, because for us, they're used to seeing like 150 a month, not.
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1800 for the year.
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You know what I'm saying?
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So on your on your pricing, your estimate, it seems to be that and then they're telling me to add maybe in a text description of breakdown.
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But then I'm like, what is that going to do when I need to make a rate matrix?
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So let's say I have to make an adjustment.
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Do I got to manually change the number or if we have a discount?
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Like those are kind of questions I'm having.
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I'm a little frustrated about to be honest.
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So I didn't know.
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What are you seeing in those?
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I know we have the service agreement.
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They did tell me about the level billing.
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That's fine.
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But I'm talking about the new customer.
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Mike came in.
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He wants to know what he's going to pay per month.
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That's what I was concerned about, trying to pitch that and get close on that.
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Totally.
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To their point, like I would make it for now in the estimate description and how we how we present that is either their annual cost or just their monthly cost.
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And that's it.
220
00:12:06.697 --> 00:12:10.498
So like for most contracts, residential or commercial, it's like, hey, what's the monthly price?
221
00:12:10.918 --> 00:12:11.598
I know it's year round.
222
00:12:11.638 --> 00:12:12.598
Just give me the monthly price.
223
00:12:12.998 --> 00:12:17.859
So we just list all the things we're doing and when we're doing them and then monthly price, all caps, bold.
224
00:12:17.999 --> 00:12:20.200
Here's the price because I'm needing them just to accept.
225
00:12:20.320 --> 00:12:24.140
And then I on the back and I'm just, hey, card on file or deposit thresholds.
226
00:12:24.420 --> 00:12:26.801
So I'll catch their card information before they even click accept.
227
00:12:27.301 --> 00:12:28.402
So that's how we do it.
228
00:12:28.562 --> 00:12:35.465
The trouble, what you're bringing up is when I want to adjust everyone's prices up or I want to adjust the rate matrix, where do I go?
229
00:12:35.845 --> 00:12:40.007
And in my opinion right now, Stephen, this is the part that we're working on here in the next couple of months.
230
00:12:40.328 --> 00:12:43.129
And that is, if you're in the perfect world, you click a button, they accept it.
231
00:12:43.169 --> 00:12:47.551
And it's like all their visits are brought in automatically for you to schedule.
232
00:12:47.871 --> 00:12:55.095
Right now, you would have to create those one time underneath your level of billing agreement because there's no way to put a level of billing agreement
233
00:12:55.375 --> 00:13:03.497
on an estimate right now, you create an item in service that is your level billing agreement, it gets accepted, and then you create it into a level billing contract.
234
00:13:03.757 --> 00:13:05.417
So it's not a perfect match right now.
235
00:13:05.457 --> 00:13:13.439
But something certainly on our horizon, and like something we're thinking about, like, how do you so when they click accept on a level billing, it actually just comes over as a level billing contract.
236
00:13:14.079 --> 00:13:15.060
I know it's not ideal.
237
00:13:15.360 --> 00:13:21.461
But from a sales perspective to the customer, it's going to look the same, like on the front end, it's going to be a little more work for you
238
00:13:25.242 --> 00:13:25.983
put it on the schedule.
239
00:13:26.203 --> 00:13:26.764
Does that make sense?
240
00:13:27.224 --> 00:13:27.945
Yeah.
241
00:13:28.086 --> 00:13:29.607
Let me ask you just for clarification.
242
00:13:29.647 --> 00:13:38.278
You're saying, which I was already thinking this workflow to make it where they see the monthly because that's what they care about and maybe put the total in the description versus the invert.
243
00:13:38.298 --> 00:13:41.102
That way they're not seeing that big number like 2,400 for the year.
244
00:13:41.122 --> 00:13:43.785
They're going to just see, you know, 180 a month.
245
00:13:43.885 --> 00:13:44.085
Okay.
246
00:13:44.125 --> 00:13:44.225
100%.
247
00:13:44.886 --> 00:13:45.866
Okay, I can do that.
248
00:13:45.987 --> 00:13:54.150
And then the small, medium, large, to piggyback on that, let's say we build out that rate matrix, we're doing a level building or whatever.
249
00:13:54.630 --> 00:13:59.252
What if you have just, I'm sure you know too, with like square footage, we do lot size, but either way, it doesn't matter.
250
00:13:59.552 --> 00:14:02.313
What if you have a little bit more than just small, medium, large?
251
00:14:02.333 --> 00:14:08.996
You know how some people have less than 3,000 square feet, 3,000 to 5,000, 5,000 to 7,000, 7,000 to 10,000.
252
00:14:09.036 --> 00:14:11.277
So what are you guys, how are you solving that?
253
00:14:11.337 --> 00:14:12.778
That's my last question there.
254
00:14:13.078 --> 00:14:18.462
Yeah, so in terms of how we build it in HomeWorks, I can't give you definitives on that because it's still in production.
255
00:14:18.623 --> 00:14:22.966
In terms of how we handle this at Augusta is we have tested both of these methods, and that is small, medium, and large.
256
00:14:23.386 --> 00:14:27.730
We have tested square footage only, and we have tested square footage with the picture.
257
00:14:27.890 --> 00:14:34.976
Less than probably half of your customers know square footage of their lawn, let alone their lot square footage, let alone, like, they just don't know.
258
00:14:35.556 --> 00:14:38.178
Like they don't know what zero to 3000 is 3000 6000.
259
00:14:38.539 --> 00:14:41.421
So we have found it actually reduces the conversion rate because they get confused.
260
00:14:41.581 --> 00:14:44.343
But everyone can see pictures and be like, yeah, my house kind of looks like that.
261
00:14:44.444 --> 00:14:48.367
And so we allow for the pictures to be changed out so you can kind of modify it to your area.
262
00:14:48.707 --> 00:14:50.849
Large in my market is small in like the Midwest.
263
00:14:51.249 --> 00:14:51.489
Right.
264
00:14:51.769 --> 00:14:53.790
And so we allow for the picture to be changed out.
265
00:14:53.970 --> 00:14:59.853
I can almost guarantee you that when we roll this out, you will have the customization to be able to add things like square foot ranges.
266
00:15:00.393 --> 00:15:02.694
And some of our locations at Augusta do do that.
267
00:15:02.875 --> 00:15:10.118
Not so much because they know they're giving up a little conversion rate, but they want that so that way when they need to raise the price in the customer, they can say, hey, Mr. Jones.
268
00:15:10.218 --> 00:15:12.319
We measured your property, it was 4,500 square feet.
269
00:15:12.499 --> 00:15:14.240
You selected between zero and 3,000.
270
00:15:14.641 --> 00:15:15.621
Here's the evidence of that.
271
00:15:15.661 --> 00:15:16.462
We need to raise your price.
272
00:15:16.602 --> 00:15:22.326
But I'll tell you like less than 5% of Augusta does it because we'd rather get more of the customers and one out of a hundred just be wrong.
273
00:15:22.666 --> 00:15:24.447
And then we just have to correct the price.
274
00:15:24.867 --> 00:15:29.010
And in our fine print of the instant quote, we just say, this is subject to change after the first visit.
275
00:15:29.730 --> 00:15:32.211
And so we've had that be the most successful for us.
276
00:15:32.311 --> 00:15:38.914
But I can say like when we roll this out, we will have plenty of customizations for you to do stuff like that, Stephen, because all the other services, too, are going to matter.
277
00:15:38.934 --> 00:15:39.074
Right.
278
00:15:39.274 --> 00:15:45.497
So, for example, like bush trimming, if you wanted to actually do an instant quote, you'd probably want to put like, hey, this is between 10 and 20 bushes.
279
00:15:45.817 --> 00:15:47.639
So that they have 100 bushes on a one acre.
280
00:15:47.679 --> 00:15:52.723
You're not like, you know, so there'll be certainly customizations like that that you can add in.
281
00:15:52.943 --> 00:15:55.185
Only clarification before you move on.
282
00:15:55.405 --> 00:15:58.988
You didn't touch on is do you only see the three sizes, though?
283
00:15:59.188 --> 00:16:04.252
Or you just found it better with all your locations to only offer three is what I was getting like range.
284
00:16:04.272 --> 00:16:04.672
I got you.
285
00:16:04.933 --> 00:16:05.093
Yeah.
286
00:16:05.233 --> 00:16:06.754
So we have a fourth one, which is like other.
287
00:16:06.894 --> 00:16:09.056
It's like, hey, if it doesn't look like this, click on this button.
288
00:16:09.256 --> 00:16:11.458
So that way we always capture all the leads.
289
00:16:11.739 --> 00:16:15.082
But what we have found as soon as we go before, like just conversion drops.
290
00:16:15.303 --> 00:16:18.927
And again, like the whole objective of InstaQuo is like maximize people in my funnel.
291
00:16:19.327 --> 00:16:24.653
And then on the back end, I can make sure that I use a credit card to validate them.
292
00:16:24.773 --> 00:16:24.953
Right?
293
00:16:24.973 --> 00:16:29.138
So the credit card, having that forcing function is like they are actually locked in.
294
00:16:29.498 --> 00:16:35.440
If you just had a bunch of people submitting forms, it gets 70% of them, maybe 80% of them actually want the service.
295
00:16:35.680 --> 00:16:37.480
Then you send them a card, they don't fill it in.
296
00:16:37.960 --> 00:16:43.962
So having the card baked into the form like we are going to have will be the thing that you make sure they're a quality customer.
297
00:16:44.262 --> 00:16:47.103
Until that point, I'm trying to make it as smooth as possible.
298
00:16:47.463 --> 00:16:51.344
And so we found three to four max is kind of like the optimal conversion.
299
00:16:51.864 --> 00:16:52.084
All right.
300
00:16:52.124 --> 00:16:52.465
Thank you.
301
00:16:52.785 --> 00:16:54.546
And small, medium, large, everyone just kind of understands.
302
00:16:54.606 --> 00:16:56.848
Like you go to the fast food, small, medium, large.
303
00:16:57.329 --> 00:17:00.191
You know, it's just something everyone just psychologically gets.
304
00:17:01.032 --> 00:17:04.615
So we were transitioning from service autopilot to copilot.
305
00:17:04.815 --> 00:17:07.357
And my question is more on our manager.
306
00:17:07.497 --> 00:17:10.840
So my dad's our manager right now taking the leadership.
307
00:17:10.920 --> 00:17:15.903
We just hired an administrative person, and this year we're going to finish off at 1.6.
308
00:17:16.204 --> 00:17:23.409
My next question would be, how should we hire a manager, or when should we expect to do that?
309
00:17:23.589 --> 00:17:23.809
Okay.
310
00:17:23.869 --> 00:17:25.710
Are you talking about an operations manager, Marisa?
311
00:17:25.730 --> 00:17:25.890
Yeah.
312
00:17:26.010 --> 00:17:26.231
Yes.
313
00:17:26.791 --> 00:17:27.011
Okay.
314
00:17:27.271 --> 00:17:28.892
So right now you have someone in admin.
315
00:17:29.453 --> 00:17:31.814
You have someone... Is someone doing sales?
316
00:17:32.015 --> 00:17:32.095
No.
317
00:17:32.115 --> 00:17:32.175
No.
318
00:17:32.395 --> 00:17:32.535
No.
319
00:17:33.277 --> 00:17:34.719
Okay.
320
00:17:34.759 --> 00:17:36.761
Do you have a sales function at all?
321
00:17:36.781 --> 00:17:37.762
Or is it all instant quotes?
322
00:17:37.802 --> 00:17:38.522
Oh, yeah.
323
00:17:38.602 --> 00:17:45.750
I'm doing – she's doing most of the instant quotes is what we're getting because of holiday lighting and anything that you could measure by square footage.
324
00:17:45.950 --> 00:17:47.171
So she's handling most of that.
325
00:17:47.331 --> 00:17:53.558
And the goal is to simplify the services so she takes on most of the sales and take load off the operations manager.
326
00:17:53.938 --> 00:17:58.199
But right now, if you need to drive by an in-person estimate, is that you going out there?
327
00:17:58.599 --> 00:17:59.239
I go on there.
328
00:17:59.279 --> 00:18:00.080
That's it.
329
00:18:00.100 --> 00:18:00.540
I go on there.
330
00:18:01.180 --> 00:18:01.840
Okay, fantastic.
331
00:18:02.140 --> 00:18:05.001
And then you're saying like, hey, now we need an operations manager.
332
00:18:05.221 --> 00:18:06.041
Is that the goal?
333
00:18:06.121 --> 00:18:06.841
Yeah.
334
00:18:06.861 --> 00:18:07.061
Okay.
335
00:18:07.641 --> 00:18:17.384
I would classify in this instance, then we have what we call a full-time GM, which is the GM is leading the organization and then taking care of sales.
336
00:18:18.212 --> 00:18:18.392
Right?
337
00:18:18.573 --> 00:18:21.138
It's the last, the highest leverage task in the business.
338
00:18:21.660 --> 00:18:26.250
It's the thing that GM holds on to, but then they hire an operations manager and an admin manager.
339
00:18:26.731 --> 00:18:26.851
So,
340
00:18:28.058 --> 00:18:31.739
From an operations manager perspective, what can I help with in terms of finding that person?
341
00:18:31.759 --> 00:18:34.220
Because I think that is the gap for you to continue growing.
342
00:18:34.580 --> 00:18:36.400
But what questions specifically do you have?
343
00:18:36.780 --> 00:18:41.041
So this would be the first time that his tasks are delegated from the administrative side.
344
00:18:41.181 --> 00:18:49.284
I think it's more of, should we wait until the end of the spring or should we start hiring before spring starts so we can see if it's a good fit or not?
345
00:18:49.344 --> 00:18:50.884
That's more of the timing.
346
00:18:51.144 --> 00:18:52.685
Yeah, like from five.
347
00:18:52.705 --> 00:18:59.551
So if you look at the book, like 750,000 to 1.5 million is what we would consider the full time GM, right?
348
00:18:59.972 --> 00:19:01.313
You're pushing up above that.
349
00:19:01.873 --> 00:19:06.157
And I think you are going to have a lot of stress and spring rush if you don't have someone to help you in operations.
350
00:19:06.612 --> 00:19:10.035
Now, the good thing is that you, it sounds like sales, you automated a lot of it.
351
00:19:10.355 --> 00:19:15.839
And so that, that is where like, once someone has done that, they can kind of move back to operations if they want to.
352
00:19:16.520 --> 00:19:22.724
I think it really just comes down to, do you want to lead the organization or do you want to be leading the crew out in the field?
353
00:19:22.845 --> 00:19:33.533
I think the kind of in between there, Mauricio could be taking your strongest person in the field that has leadership skills and may say, Hey, I'm going to delegate these tasks to you and be very, very like, don't be like, you're the leader.
354
00:19:33.553 --> 00:19:33.653
Yeah.
355
00:19:33.953 --> 00:19:35.994
Without telling, these are the five things you must do.
356
00:19:36.374 --> 00:19:41.576
And then in order to be that, you'll be the operations manager, but these are the tasks that need to get you done off of my plate.
357
00:19:42.056 --> 00:19:48.518
So whether that be like, for example, if someone calls out in the morning, the true sign of an operations manager, in my opinion, when someone calls out, who do they contact?
358
00:19:48.818 --> 00:19:53.520
If they're still contacting the GM, the GM is still in operations.
359
00:19:53.880 --> 00:20:02.263
And so I would look at the four or five things you need this operations manager to take off the GM's plate and then tie their incentive to that.
360
00:20:02.723 --> 00:20:05.826
So like, hey, if crews go down, you contact Bob.
361
00:20:06.006 --> 00:20:08.028
Bob's the operations manager.
362
00:20:08.209 --> 00:20:12.833
If your equipment breaks down, if a job site's going back, you're contacting the operations manager.
363
00:20:13.113 --> 00:20:16.016
Basically, anything to do with getting the work done goes to this person.
364
00:20:16.196 --> 00:20:25.546
And then because you still have the GM in the daily operations of the business, you just got to be very, very detailed about what goes to the GM versus the operations manager.
365
00:20:26.026 --> 00:20:35.470
The biggest problem I see when you're at this stage is someone hires an operations manager, and they basically kind of tag team operations, the GM and the operations manager.
366
00:20:35.770 --> 00:20:44.174
You want to get very clear of what's my responsibility as a GM and what's your responsibility as operations manager, and I'm not stepping on your toes and you're not stepping on my toes.
367
00:20:44.654 --> 00:20:49.876
Otherwise, you start getting a lot of really bad stuff happening at that 1.6, 1.8 range right in there.
368
00:20:51.477 --> 00:20:56.220
Yeah, and I think that's a question because we end up stepping on each other because we end up doing the same job.
369
00:20:56.400 --> 00:20:56.661
Yeah.
370
00:20:56.841 --> 00:20:58.442
So, Maurice, are you in operations then right now?
371
00:20:58.802 --> 00:21:01.544
It's kind of a mix.
372
00:21:01.844 --> 00:21:07.268
Anything that I was taking care of on the last call that we did, it's all him now.
373
00:21:07.348 --> 00:21:13.092
It's more like I handled the sales part, and we killed it with holiday lights this year.
374
00:21:13.772 --> 00:21:16.397
Yeah, so I would just say, I'd be very clear.
375
00:21:16.457 --> 00:21:23.050
I would really encourage in your business, knowing a little more background to you guys, I would look at sales, operations, and admin.
376
00:21:23.853 --> 00:21:27.555
I would, all of you want to talk about like, what do all of us do every day?
377
00:21:28.115 --> 00:21:32.137
And I guarantee there's times where like, well, sometimes they contact me about that.
378
00:21:32.217 --> 00:21:33.718
Well, sometimes they contact you about that.
379
00:21:34.138 --> 00:21:36.699
That's where we need to create a lot more definition.
380
00:21:37.260 --> 00:21:39.881
Like if a truck goes down, who do you contact?
381
00:21:40.461 --> 00:21:43.843
If a job is going south and it's a project, who do you contact?
382
00:21:44.043 --> 00:21:45.564
Like these things need to be defined.
383
00:21:45.604 --> 00:21:47.225
It can't just be like, well, one of them.
384
00:21:47.685 --> 00:21:49.206
That's when we're gonna start having issues.
385
00:21:49.766 --> 00:21:52.007
And the crew also gets confused.
386
00:21:52.227 --> 00:21:53.408
Who am I supposed to contact here?
387
00:21:53.688 --> 00:21:56.990
He told me one thing and you told me another thing, and it just leads to bad stuff.
388
00:21:57.490 --> 00:22:02.652
It got very clear towards the end of the season, and that's why we're looking into hiring someone else.
389
00:22:02.852 --> 00:22:08.135
We were hoping to do it by third quarter, but I don't know if we should try spring rushes.
390
00:22:08.255 --> 00:22:11.717
Do you have anyone in your field crew now that you think could serve in that role?
391
00:22:12.510 --> 00:22:16.752
Yeah, I think we have one or two that we could.
392
00:22:17.373 --> 00:22:18.353
Your dad doesn't seem so.
393
00:22:19.614 --> 00:22:23.736
I assume having those issues, the baby is hitting my company.
394
00:22:23.756 --> 00:22:27.558
That's why, you know, I put my head like that, but no, yeah, we have a couple.
395
00:22:27.698 --> 00:22:33.982
I think what I would do for the two of you is like, hey, if you're trying to find this person, you could say, hey, let's list off all the things we do.
396
00:22:34.342 --> 00:22:37.724
And then let's agree on the person that we think is going to be operations manager.
397
00:22:37.985 --> 00:22:42.668
And then let's ask ourselves, what do we think they could actually handle of these tasks?
398
00:22:43.108 --> 00:22:46.010
Because you don't want to overburden them and lose a good person because you ask too much of them.
399
00:22:46.510 --> 00:22:49.712
And you don't want to give them a task that you both kind of still do.
400
00:22:50.092 --> 00:22:50.893
They'll get frustrated.
401
00:22:51.393 --> 00:22:57.396
So I would really recommend just being like, okay, if you're going to hire your best technicians, you're going to say these are the four things you're taking off our plate.
402
00:22:57.857 --> 00:23:00.098
And if you do these things, you're going to get rewarded.
403
00:23:00.258 --> 00:23:07.362
And I would also say, Mauricio, together the two of you, create a 30-, 60-, and 90-day plan for that person as they onboard.
404
00:23:07.382 --> 00:23:10.024
Because they're used to how all the systems work, the equipment, the jobs.
405
00:23:10.044 --> 00:23:10.604
They know that.
406
00:23:10.624 --> 00:23:11.825
They've been in the crew for a while.
407
00:23:12.085 --> 00:23:16.948
But give them a 30-day, 60-day, and 90-day benchmarks of what they need to be taking off your plate.
408
00:23:17.668 --> 00:23:19.889
to be able to become the operations manager.
409
00:23:20.049 --> 00:23:22.690
And then have a checkpoint at each of those points with the two of you.
410
00:23:22.970 --> 00:23:26.451
So the two of you are going to have three meetings with them on a 30, a 60, and a 90 day.
411
00:23:26.912 --> 00:23:31.553
And each of those are going to have, these are the four or five things that you need to have done by that period.
412
00:23:31.793 --> 00:23:33.134
And then yours is going to have a meeting about it.
413
00:23:33.174 --> 00:23:36.375
And if they pass all of those, after 90 days, they're operations manager.
414
00:23:36.535 --> 00:23:36.935
Sounds good.
415
00:23:36.955 --> 00:23:37.296
Sounds good.
416
00:23:37.396 --> 00:23:37.816
Yeah.
417
00:23:38.216 --> 00:23:38.996
Well, thank you so much.
418
00:23:39.396 --> 00:23:39.837
Yeah, brother.
419
00:23:39.917 --> 00:23:40.297
Absolutely.
420
00:23:41.161 --> 00:23:45.244
So we run a fire protection company in North Carolina.
421
00:23:45.524 --> 00:23:52.408
We started as a hood cleaning company, and now we actually start getting into more like the fire suppression installation, inspection, stuff like that, right?
422
00:23:52.828 --> 00:23:56.790
So we currently use in ServiceMate for sending quotes and everything.
423
00:23:57.191 --> 00:24:02.534
But my biggest problem is that we cannot, they can make payments, you know, they can send a quote and make payments,
424
00:24:02.934 --> 00:24:06.715
before sending the quote, but that credit card doesn't save on file, right?
425
00:24:07.015 --> 00:24:14.238
So my question is, with Co-Filot, once they send the quote, they can make a payment and the credit card automatically can save on file?
426
00:24:14.718 --> 00:24:22.121
Correct, yeah, like in your settings, Pablo, you can just set it to where like, if they accept an estimate, they have to put a card on file before they even click accept.
427
00:24:22.721 --> 00:24:26.144
And so it's one checkbox inside of the settings.
428
00:24:26.544 --> 00:24:28.947
In terms of that second part, that's what we call deposit thresholds.
429
00:24:29.367 --> 00:24:34.231
And that's where you can set how much money you need to collect from them based upon the estimate total.
430
00:24:34.732 --> 00:24:39.136
So if you want like 50% down on anything above $500, you just set that up one time.
431
00:24:39.516 --> 00:24:47.503
And that way when you get notified and an estimate is accepted, you know deposits have been paid and cards on file because they can't even get to accept the estimate without doing that first.
432
00:24:47.803 --> 00:24:48.184
Okay.
433
00:24:48.524 --> 00:24:56.034
And following with that question, we're currently using Stripe to collect the payment and save the cards.
434
00:24:56.474 --> 00:25:00.920
Is there any way to get the card information that we already have passed it to Copilot or not?
435
00:25:01.200 --> 00:25:02.622
Likely, yes.
436
00:25:02.802 --> 00:25:04.665
So what you'll have to do is reach out to support.
437
00:25:05.305 --> 00:25:09.430
And we just recently started a new program where you're able to do this.
438
00:25:09.770 --> 00:25:11.672
It is a manual engineering process.
439
00:25:12.213 --> 00:25:14.816
And so there is a bit of a cost, but talk to the support team.
440
00:25:14.836 --> 00:25:18.940
They'll look at what you've got going on, how you're set up, and see if we can do it for you.
441
00:25:19.300 --> 00:25:24.826
It usually takes a few weeks, but most of the time, if you're in Stripe, we can connect them back into your co-pilot account.
442
00:25:25.147 --> 00:25:27.149
So you don't have to ask them again for credit card information.
443
00:25:27.409 --> 00:25:27.749
Okay.
444
00:25:28.189 --> 00:25:31.691
And one last question before we go, I know that we're short in time.
445
00:25:32.171 --> 00:25:48.458
So we, on ServiceMate, we have, so since we're in compliance for the cities and for, you know, fast things and all that, is there any way that we can create that form on Compiler that we can so that the mission can fill it up with the checklist?
446
00:25:48.778 --> 00:25:54.520
And, you know, like that fast thing should pass or fail and take a picture on that form, is there a way to do it on Compiler?
447
00:25:54.720 --> 00:26:01.042
Yes, that's what's called visit forms and visit forms right now, as it currently stands are not in the field force mobile app.
448
00:26:01.162 --> 00:26:02.323
They're on the regular mobile app.
449
00:26:02.423 --> 00:26:06.044
However, that's coming up very, very shortly, likely within the next week or two.
450
00:26:06.465 --> 00:26:10.546
Visit forms will also be available inside of the field force mobile app.
451
00:26:10.786 --> 00:26:14.488
So yes, if you're doing it tomorrow, download the copilot Sierra mobile app.
452
00:26:14.568 --> 00:26:20.730
But if you were trying to use field force so that you have all the other new stuff that's in there, that will probably be there in the next couple weeks visit forms is what it's called.
453
00:26:20.850 --> 00:26:25.655
You can do checkboxes and like, you know, we have to fill in information, signatures, stuff like that.
454
00:26:25.815 --> 00:26:34.885
And does the P4P, that's something that is already on Copal or that's like an add-on that integrates with Copal?
455
00:26:34.905 --> 00:26:35.025
Yeah.
456
00:26:35.558 --> 00:26:44.330
It's separate, it's pforpsoftware.com, and it does integrate with Copilot so that any information in Copilot comes over automatically, but it's totally separate.
457
00:26:44.350 --> 00:26:49.997
So pforpsoftware.com, you can go check it out, get a free trial, and you can actually connect it with Copilot and see how it's working.
458
00:26:50.117 --> 00:26:53.582
But if I was you, I'd get set up really solid inside of Copilot.
459
00:26:54.022 --> 00:26:55.844
and then think about syncing it up.
460
00:26:55.924 --> 00:26:59.387
I see some people like, oh, sync them up right away, and then they create a mess for themselves.
461
00:26:59.667 --> 00:27:05.752
So feel free to get kind of solid inside CoPilot, and then use P4P kind of separately, and then you can sync them up later.
462
00:27:05.992 --> 00:27:06.573
Gotcha, gotcha.
463
00:27:06.593 --> 00:27:12.718
Yeah, because we currently, we only pay our technicians by hourly rate.
464
00:27:12.838 --> 00:27:20.064
But one thing that I see that, especially with the new technicians, they tend to mess up a lot of the tools or the equipment.
465
00:27:20.464 --> 00:27:21.846
So I'm trying to figure out how to put it
466
00:27:22.466 --> 00:27:27.770
onto the, you know, not necessarily the paycheck, but onto the bonuses.
467
00:27:27.810 --> 00:27:32.273
So they can start getting, they can get more of the tools and stuff like that.
468
00:27:32.293 --> 00:27:33.754
Yeah, yeah, absolutely.
469
00:27:34.174 --> 00:27:36.076
So that's possible with P4P, right?
470
00:27:38.083 --> 00:27:38.503
Exactly.
471
00:27:38.563 --> 00:27:40.305
And on there's free training too, Pablo.
472
00:27:40.745 --> 00:27:44.068
So I know there's a few members that use it from fire suppression.
473
00:27:44.768 --> 00:27:48.171
And so feel free, like in the Facebook group, you can ask questions there.
474
00:27:48.652 --> 00:27:51.914
But go get the free trial while you're watching the training.
475
00:27:51.934 --> 00:27:56.338
You can kind of click around, throw some jobs on it, mess it up a little bit, and just make sure it's a good fit for you.
476
00:27:56.638 --> 00:27:59.020
But you might hit a thing or two, like, hey, what happened in this case?
477
00:27:59.040 --> 00:28:01.702
Like, feel free to put on the Facebook group and happy to help.
478
00:28:01.842 --> 00:28:02.203
All right.
479
00:28:02.323 --> 00:28:02.603
Thank you.
480
00:28:03.515 --> 00:28:04.036
All right, everyone.
481
00:28:04.216 --> 00:28:05.278
Appreciate you being on here.
482
00:28:05.298 --> 00:28:07.481
Appreciate being part of co-pilot soon to be homeworks.
483
00:28:07.802 --> 00:28:08.422
It'll be a lot of fun.
484
00:28:08.443 --> 00:28:09.204
We can actually change it.
485
00:28:09.224 --> 00:28:13.130
We can go from blue to orange, but I appreciate y'all being part of what we're trying to do.
486
00:28:13.450 --> 00:28:17.997
And as always on the weekends, I do the mastermind at the very top of the Facebook group.
487
00:28:18.117 --> 00:28:20.841
There is a place you can put questions and submit those.
488
00:28:20.881 --> 00:28:25.128
And then each weekend I will make a mastermind, send it out to everyone on YouTube.
489
00:28:25.368 --> 00:28:26.530
So love you all.
490
00:28:26.570 --> 00:28:28.293
Have a great weekend and we'll talk soon.
491
00:28:28.633 --> 00:28:28.934
Take care.
1
00:00:00.111 --> 00:00:01.271
Hey everyone, it's Mike Andes.
2
00:00:01.332 --> 00:00:03.332
Welcome back to the home service millionaire podcast.
3
00:00:03.352 --> 00:00:09.415
Today, we are going a live call with a whole bunch of home service business owners that are asking questions.
4
00:00:09.775 --> 00:00:19.179
They range from $200,000 in annual revenue, getting their first couple employees all the way past $2 million in annual revenue, trying to figure out multiple locations and general managers.
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We're talking a lot about marketing, hiring, as well as pay for performance and how to use it in your business.
6
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So without any further delay, let's go and roll this tape.
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This is a new member orientation that I do with all the new members at Homeworks.
8
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Here we go.
9
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All right.
10
00:00:33.366 --> 00:00:33.927
Thanks so much.
11
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So for some context, we're doing this year, we're on target for $350,000.
12
00:00:39.270 --> 00:00:41.512
We've got two employees plus myself.
13
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I'm kind of 50-50 in the office in the field right now.
14
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So we adopted P4P here probably, say, June or July, someplace in there.
15
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Four of my mowing crew, which is my two guys.
16
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paying my crew lead 13.5 paying or sorry, my crew leads 15.5% of revenue.
17
00:00:59.943 --> 00:01:01.744
My labor is 13.5%.
18
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They get above base pay quite often with that.
19
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Oh, all the time.
20
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Every week job, man.
21
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They're doing phenomenal on that.
22
00:01:08.608 --> 00:01:13.691
Um, so my question for you is like next year, I'm looking to hire a second rowing crew.
23
00:01:14.271 --> 00:01:32.971
and make the my current crew lead is going to take over mowing he is going to that's going to be his baby so that i can go start hiring and getting myself out of the truck from landscaping hard escaping that side of things so on that side of things how do i compensate my new my crew lead currently when he takes over to manage two crews but also
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be the chief of one, if that makes sense.
25
00:01:36.052 --> 00:01:44.635
And then moving forward through the winter here, like today, things are froze up so hard right now, we can't do any of the work we had scheduled because it's all frozen.
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So we've got some brush clearing jobs to do.
27
00:01:48.436 --> 00:01:53.998
We're meeting trucks, but how do you structure that aside from just paying them a salary at this time of year?
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Yeah.
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So two things.
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It sounds to me like you're not, he's not an operations manager.
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He's more or less leading your mowing side.
32
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In this case, I would honestly just give a higher percentage on P4P because you still want his focus to be on doing the work.
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If you were telling me like, Hey, we are going to make him a salary.
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He's going to hire people.
35
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He's going to do all the maintenance.
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He's going to be like the size of your current business.
37
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You still need him out in the field 98% of the time.
38
00:02:20.555 --> 00:02:24.179
You're just hoping that he actually helps this other crew get up and running for mowing.
39
00:02:24.740 --> 00:02:26.883
And in that case, I would just give him a higher percentage on P4P.
40
00:02:26.923 --> 00:02:31.048
And you have plenty of room to run if you're at 15%, 17% on P4P.
41
00:02:31.288 --> 00:02:36.835
So if you gave him 20% or 22% and you just say, hey, in order to get this, you just have to take these things off my plate.
42
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I don't want the other crew contacting me.
43
00:02:38.556 --> 00:02:40.657
If they have questions about a property, you're going to take care of it.
44
00:02:40.997 --> 00:02:42.317
At the end of the day, you're going to do the scheduling.
45
00:02:42.377 --> 00:02:45.379
Whatever you are going to put on this plate, I would just tie it to P4P.
46
00:02:45.739 --> 00:02:59.204
That doesn't solve your off-season issue in terms of paying him, but I would highly recommend deploying your energy towards solving the demand constraint during the off-season and not just trying to figure out how to pay someone on salary or some other mechanism because you don't have work.
47
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I try to go get the work.
48
00:03:00.445 --> 00:03:02.647
Yeah, so to follow up with that, we do Christmas lighting.
49
00:03:02.767 --> 00:03:03.807
We're in year two of that.
50
00:03:03.967 --> 00:03:04.748
We have snow plowing.
51
00:03:04.868 --> 00:03:07.550
I have a list here of hardscaping things to do.
52
00:03:07.730 --> 00:03:08.711
We're in Pennsylvania, by the way.
53
00:03:09.051 --> 00:03:12.633
So we've got enough things listed here that we can go do them.
54
00:03:13.114 --> 00:03:15.355
Problem is everything's under six inches of snow right now.
55
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So besides Christmas lighting, we're pretty much just standstill waiting for that, waiting for the ground to be accessible again.
56
00:03:22.580 --> 00:03:23.540
Yeah, did you do snow plowing?
57
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Yes, yeah.
58
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We did about 20 hours a week.
59
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Residential or commercial?
60
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Both.
61
00:03:28.461 --> 00:03:30.022
We have 32 commercial contracts.
62
00:03:30.622 --> 00:03:39.684
So I think what you might want to look into is doing winter services for your mowing customers and batching in snow service and ice.
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Yeah, putting on salt or whatever treatment you have.
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Mostly because this is the reason I originally got into snow.
65
00:03:46.046 --> 00:03:47.306
It's because the same thing happens in our market.
66
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Once or twice a year, it snows and it sticks around for a week or two.
67
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And I have nothing for the guys to do.
68
00:03:52.147 --> 00:03:55.249
And even when we did snow plowing, I'd still clear the snow and then just wait.
69
00:03:55.970 --> 00:04:00.433
Well, with winter services, I still show up at our property regardless on a recurring basis.
70
00:04:01.074 --> 00:04:04.056
And we would just – if the snow was on the ground, we'd just like, okay, we'll put some salt down.
71
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And they always loved the service.
72
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Like for $50, $60, someone shows up your property, make sure all the snow is touched up, put down some salt.
73
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Like everyone was really happy with it.
74
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And it kept the crew busy too.
75
00:04:15.405 --> 00:04:16.908
They never made a killing on P4P.
76
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That's the one thing you might want to change, Griffin, if you go this way, is adjust your percentage higher during those months because it'll be hard for them to hit above base pay otherwise.
77
00:04:27.282 --> 00:04:32.205
So currently we have three to four team members per crew with four full-time maintenance crews.
78
00:04:32.225 --> 00:04:35.086
So we have about 16 guys full-time, one part-time guy.
79
00:04:35.146 --> 00:04:39.048
Current issue we've been running into a lot is we've been having a bunch of call-outs.
80
00:04:39.068 --> 00:04:40.989
So we're like overstaffed.
81
00:04:41.330 --> 00:04:41.950
And that's what we're doing.
82
00:04:42.110 --> 00:04:43.231
What offer you'd recommend having?
83
00:04:43.371 --> 00:04:50.815
So I'd say we need a minimum of three guys per crew, but we have basically four per crew at the moment just to make sure we can get all the work done on the schedule when we have people call out.
84
00:04:51.335 --> 00:04:58.920
But with all of our cogs and everything, it's like, I think our labor costs and all the associated stuff with that is around 65, 70% of revenue.
85
00:04:59.340 --> 00:05:00.621
And what service are you doing, Eric?
86
00:05:00.661 --> 00:05:02.662
We do full service landscaping.
87
00:05:02.682 --> 00:05:06.264
So we do mowing, string trimming, hedge trimming.
88
00:05:06.584 --> 00:05:07.565
Out here, we got palm trees.
89
00:05:07.945 --> 00:05:08.566
Do you do commercial?
90
00:05:08.586 --> 00:05:09.986
Yeah, we have about 60% commercial, 40% residential.
91
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Got it.
92
00:05:12.688 --> 00:05:12.868
Okay.
93
00:05:12.888 --> 00:05:17.289
That makes more sense because those cogs are a little high, but for commercial, it's not so crazy.
94
00:05:17.409 --> 00:05:17.609
Okay.
95
00:05:17.949 --> 00:05:20.010
In general, I would say your cogs are a little high.
96
00:05:21.070 --> 00:05:28.111
As a rule of thumb, when you start talking about 70% of revenue is cost of goods sold, very little room for any sort of overhead.
97
00:05:28.691 --> 00:05:32.872
So any sort of sales, admin, anything like that, it's very difficult to squeeze that in.
98
00:05:33.392 --> 00:05:36.893
It's just difficult with commercial because you have less price lever to be able to pull on.
99
00:05:37.513 --> 00:05:39.074
But what's your revenue?
100
00:05:39.214 --> 00:05:40.614
What's your revenue this year, Eric?
101
00:05:40.874 --> 00:05:44.297
I think we're on track to do 1.8 right now.
102
00:05:44.797 --> 00:05:49.581
Last month, we brought in 140,000 from our maintenance.
103
00:05:50.061 --> 00:05:50.281
Okay.
104
00:05:50.381 --> 00:05:53.143
So you still, you have a decent revenue per employee still.
105
00:05:53.463 --> 00:05:53.704
Okay.
106
00:05:54.104 --> 00:05:54.284
Yeah.
107
00:05:54.444 --> 00:05:55.745
We always did 25%.
108
00:05:56.286 --> 00:05:58.127
We just assumed there was going to be inefficiency.
109
00:05:58.467 --> 00:06:00.629
So we just always looked at budget hour capacity.
110
00:06:01.089 --> 00:06:07.094
And I assume that they're going to clock 40 hours a week, but I only schedule them for 30 budgeted hours.
111
00:06:07.114 --> 00:06:07.354
Okay.
112
00:06:07.834 --> 00:06:13.200
So what that means is that means if everyone showed up and it's 75% efficiency, we'd get all the jobs done.
113
00:06:13.381 --> 00:06:20.329
The thing is, most of the time, there are 80% to 90% efficiency, therefore allowing some people to call out, and we still made the jobs get completed.
114
00:06:20.609 --> 00:06:22.571
And so how I would look at it in like –
115
00:06:23.372 --> 00:06:25.794
You have capacity and then you have budget hours.
116
00:06:26.074 --> 00:06:27.335
So how many clocked hours?
117
00:06:27.375 --> 00:06:33.939
Let's say you have 16 guys, multiply that by 40, that's like 640 or whatever it is, budget hours or clocked hours per week.
118
00:06:34.019 --> 00:06:38.461
I would go 25% of that as what you're putting on the schedule, like off of that.
119
00:06:38.481 --> 00:06:38.621
So 75%.
120
00:06:39.522 --> 00:06:45.465
And then that gives you a little bit of flexibility to be able to, if some guys call out, you know your crew is going to be more than 75% efficient.
121
00:06:45.745 --> 00:06:48.586
They can absorb the extra hours.
122
00:06:48.966 --> 00:06:53.628
But we always just use 30 budget hours per 40 clocked hour a week as like our benchmark and rule of thumb.
123
00:06:53.808 --> 00:06:58.591
And if everyone showed up, no one was complaining when they only worked 32, 33, 34 hours in the week.
124
00:06:58.851 --> 00:07:03.133
But if some people did call out, and as you know it, your size, there's always someone calling out.
125
00:07:03.633 --> 00:07:04.833
That's when they got their 38, 39, 40 hours.
126
00:07:06.134 --> 00:07:07.335
Okay, yeah, that makes a lot of sense.
127
00:07:07.355 --> 00:07:11.637
So I think we just kind of have like a scheduling issue there that we can definitely put some stuff around.
128
00:07:11.758 --> 00:07:15.760
And then the other thing, I want to consider implementing P4P.
129
00:07:16.140 --> 00:07:23.525
So right now with the way our contracts are set up, for our residential side, our crews are bringing in $1,100 to $1,400 a day with those four guys.
130
00:07:23.725 --> 00:07:25.806
The commercial side out here actually brings in a lot more money.
131
00:07:25.866 --> 00:07:27.707
So that one's ranging from like $14 to $2,250.
132
00:07:27.727 --> 00:07:27.827
Yeah.
133
00:07:28.788 --> 00:07:31.611
per day with us having to like move around so many guys and stuff.
134
00:07:31.691 --> 00:07:41.080
If we do like how PPP is currently set up, I think we have a lot of issues with the guys like this basically making not less, but maybe like 30% less on P4P if they were moved from one crew to another.
135
00:07:41.100 --> 00:07:46.505
So I was thinking about just having kind of like a standard budget hours worth like a certain dollar amount.
136
00:07:46.666 --> 00:07:48.908
Have you guys implemented anything like that in the past?
137
00:07:48.928 --> 00:07:49.088
Yeah.
138
00:07:49.188 --> 00:07:50.369
What do you mean standard budget?
139
00:07:50.449 --> 00:07:51.370
What do you mean by that last part?
140
00:07:51.590 --> 00:08:02.321
So like the way P4P works, like, so let's say we're going to give them 33% of the labor revenue for that job on the commercial side, it's 30 to 50% higher, if that makes sense.
141
00:08:02.541 --> 00:08:04.123
So if I was kind of standardizing it.
142
00:08:04.703 --> 00:08:05.063
Totally.
143
00:08:05.164 --> 00:08:09.607
You could just have a different percentage for commercial.
144
00:08:09.788 --> 00:08:14.912
So if you're like, hey, it's 30% for residential and it's 40% for commercial, you could do that.
145
00:08:15.272 --> 00:08:16.073
Okay.
146
00:08:16.113 --> 00:08:21.478
And what you can do too, Eric, is in your items and services in the co-pilot, just have two different types of labor.
147
00:08:21.498 --> 00:08:26.342
One would be commercial labor, one would be residential labor, because in there you then have what the P4P is.
148
00:08:27.303 --> 00:08:29.705
hourly dollar amount is, you could change it there too.
149
00:08:29.745 --> 00:08:31.546
So it syncs over to P4P automatically.
150
00:08:32.086 --> 00:08:37.850
And that way you wouldn't have to be changing it at the percentage level for every employee, because I'm assuming they bounce around sometimes.
151
00:08:38.322 --> 00:08:39.622
Yeah, pretty much daily.
152
00:08:40.002 --> 00:08:40.263
Yeah.
153
00:08:40.303 --> 00:08:42.663
So if I was you, then I would put it in Copilot.
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Like I would not do it on the P4P side where you're changing the percentage per employee.
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I would be like, hey, this job is commercial.
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So therefore, when they're on this job, give them a lower amount.
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And again, support can help you book a call with Layel.
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She can make sure she walks you through this.
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But that way, it would sync automatically.
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And even if you move in between jobs, it'll automatically bring the numbers over correctly into P4P.
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Okay.
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Yeah, I think that'd be a lot easier because I was concerned about having to change the percentages.
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Pain in the butt.
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Pain in the butt.
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Yeah.
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Just like literally if you do it set up correctly one time, you should really never have to manual entry into P4P unless like there's a manual adjustment or a yellow slip.
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You should just be able to sync it with Copilot and it brings everything over.
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Assuming that you guys complete jobs correctly like all the time.
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And what I've seen some people mess up on is like they have a big commercial job where someone's there for eight hours and a crew will come for like four hours.
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That gets a little tricky because how Copa is doing is like who is on the job and how do we split the revenue?
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And so if you have people joining halfway through a commercial maintenance, that's what gets a little hairy.
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But as long as you keep it pretty clean with your crews, not like intermingling throughout the day, you'll be fine.
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All right.
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Thanks so much, Mike.
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Thanks everyone for watching.
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One of the things that makes Copilot so different than any other software is we're not just interested in you using the software.
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During your onboarding process, there's multiple calls of support.
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I am having calls like this one with our members and really trying to figure out how to grow your business.
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We have a 365 day money back guarantee, which is if you don't grow your revenue or your profit by 10% in the next year, we give you your money back.
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And we do that because if
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You can't grow your business using Copilot.
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We don't want your money.
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And so this really forces us to figure out not just how to use software, but how do you actually grow your business?
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How do you actually make more money?
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And that's why we have these onboarding calls.
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And this is just one call in a whole sequence of calls that new members get over the first year that are inside of the software and with Copilot.
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So if you're considering switching softwares, this is the perfect time of the year to do it.
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And join Copilot, a community and a support network that is really built to grow your business.
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And so go check it out.
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CopilotCRM.com.
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Book a call with Christian.
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He used to be my personal trainer, by the way.
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Great guy.
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So book a call with him and see if joining Copilot is the right fit for you.
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So I'm getting into a copilot right now coming over from service autopilot.
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One of the things I'm a little frustrated about, I'll just let you know, I already talked to Christian and Caleb from the team.
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But I'm trying to figure out the best way because I do level billing.
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I'm out in Florida.
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I'm trying to figure out the best way to present that to the clients, because for us, they're used to seeing like 150 a month, not.
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1800 for the year.
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You know what I'm saying?
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So on your on your pricing, your estimate, it seems to be that and then they're telling me to add maybe in a text description of breakdown.
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But then I'm like, what is that going to do when I need to make a rate matrix?
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So let's say I have to make an adjustment.
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Do I got to manually change the number or if we have a discount?
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Like those are kind of questions I'm having.
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I'm a little frustrated about to be honest.
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So I didn't know.
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What are you seeing in those?
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I know we have the service agreement.
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They did tell me about the level billing.
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That's fine.
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But I'm talking about the new customer.
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Mike came in.
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He wants to know what he's going to pay per month.
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That's what I was concerned about, trying to pitch that and get close on that.
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Totally.
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To their point, like I would make it for now in the estimate description and how we how we present that is either their annual cost or just their monthly cost.
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And that's it.
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So like for most contracts, residential or commercial, it's like, hey, what's the monthly price?
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I know it's year round.
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Just give me the monthly price.
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So we just list all the things we're doing and when we're doing them and then monthly price, all caps, bold.
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Here's the price because I'm needing them just to accept.
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And then I on the back and I'm just, hey, card on file or deposit thresholds.
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So I'll catch their card information before they even click accept.
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So that's how we do it.
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The trouble, what you're bringing up is when I want to adjust everyone's prices up or I want to adjust the rate matrix, where do I go?
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And in my opinion right now, Stephen, this is the part that we're working on here in the next couple of months.
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And that is, if you're in the perfect world, you click a button, they accept it.
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And it's like all their visits are brought in automatically for you to schedule.
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Right now, you would have to create those one time underneath your level of billing agreement because there's no way to put a level of billing agreement
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on an estimate right now, you create an item in service that is your level billing agreement, it gets accepted, and then you create it into a level billing contract.
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So it's not a perfect match right now.
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But something certainly on our horizon, and like something we're thinking about, like, how do you so when they click accept on a level billing, it actually just comes over as a level billing contract.
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I know it's not ideal.
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But from a sales perspective to the customer, it's going to look the same, like on the front end, it's going to be a little more work for you
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put it on the schedule.
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Does that make sense?
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Yeah.
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Let me ask you just for clarification.
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You're saying, which I was already thinking this workflow to make it where they see the monthly because that's what they care about and maybe put the total in the description versus the invert.
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That way they're not seeing that big number like 2,400 for the year.
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They're going to just see, you know, 180 a month.
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Okay.
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100%.
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Okay, I can do that.
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And then the small, medium, large, to piggyback on that, let's say we build out that rate matrix, we're doing a level building or whatever.
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What if you have just, I'm sure you know too, with like square footage, we do lot size, but either way, it doesn't matter.
250
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What if you have a little bit more than just small, medium, large?
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You know how some people have less than 3,000 square feet, 3,000 to 5,000, 5,000 to 7,000, 7,000 to 10,000.
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So what are you guys, how are you solving that?
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That's my last question there.
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Yeah, so in terms of how we build it in HomeWorks, I can't give you definitives on that because it's still in production.
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In terms of how we handle this at Augusta is we have tested both of these methods, and that is small, medium, and large.
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We have tested square footage only, and we have tested square footage with the picture.
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Less than probably half of your customers know square footage of their lawn, let alone their lot square footage, let alone, like, they just don't know.
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Like they don't know what zero to 3000 is 3000 6000.
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So we have found it actually reduces the conversion rate because they get confused.
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But everyone can see pictures and be like, yeah, my house kind of looks like that.
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And so we allow for the pictures to be changed out so you can kind of modify it to your area.
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Large in my market is small in like the Midwest.
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Right.
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And so we allow for the picture to be changed out.
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I can almost guarantee you that when we roll this out, you will have the customization to be able to add things like square foot ranges.
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And some of our locations at Augusta do do that.
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Not so much because they know they're giving up a little conversion rate, but they want that so that way when they need to raise the price in the customer, they can say, hey, Mr. Jones.
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We measured your property, it was 4,500 square feet.
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You selected between zero and 3,000.
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Here's the evidence of that.
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We need to raise your price.
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But I'll tell you like less than 5% of Augusta does it because we'd rather get more of the customers and one out of a hundred just be wrong.
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And then we just have to correct the price.
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And in our fine print of the instant quote, we just say, this is subject to change after the first visit.
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And so we've had that be the most successful for us.
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But I can say like when we roll this out, we will have plenty of customizations for you to do stuff like that, Stephen, because all the other services, too, are going to matter.
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Right.
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So, for example, like bush trimming, if you wanted to actually do an instant quote, you'd probably want to put like, hey, this is between 10 and 20 bushes.
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So that they have 100 bushes on a one acre.
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You're not like, you know, so there'll be certainly customizations like that that you can add in.
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Only clarification before you move on.
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You didn't touch on is do you only see the three sizes, though?
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Or you just found it better with all your locations to only offer three is what I was getting like range.
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I got you.
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Yeah.
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So we have a fourth one, which is like other.
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It's like, hey, if it doesn't look like this, click on this button.
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So that way we always capture all the leads.
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But what we have found as soon as we go before, like just conversion drops.
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And again, like the whole objective of InstaQuo is like maximize people in my funnel.
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And then on the back end, I can make sure that I use a credit card to validate them.
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Right?
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So the credit card, having that forcing function is like they are actually locked in.
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If you just had a bunch of people submitting forms, it gets 70% of them, maybe 80% of them actually want the service.
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Then you send them a card, they don't fill it in.
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So having the card baked into the form like we are going to have will be the thing that you make sure they're a quality customer.
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Until that point, I'm trying to make it as smooth as possible.
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And so we found three to four max is kind of like the optimal conversion.
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All right.
300
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Thank you.
301
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And small, medium, large, everyone just kind of understands.
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Like you go to the fast food, small, medium, large.
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You know, it's just something everyone just psychologically gets.
304
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So we were transitioning from service autopilot to copilot.
305
00:17:04.815 --> 00:17:07.357
And my question is more on our manager.
306
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So my dad's our manager right now taking the leadership.
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We just hired an administrative person, and this year we're going to finish off at 1.6.
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My next question would be, how should we hire a manager, or when should we expect to do that?
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Okay.
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Are you talking about an operations manager, Marisa?
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Yeah.
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Yes.
313
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Okay.
314
00:17:27.271 --> 00:17:28.892
So right now you have someone in admin.
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You have someone... Is someone doing sales?
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No.
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No.
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No.
319
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Okay.
320
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Do you have a sales function at all?
321
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Or is it all instant quotes?
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Oh, yeah.
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I'm doing – she's doing most of the instant quotes is what we're getting because of holiday lighting and anything that you could measure by square footage.
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So she's handling most of that.
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And the goal is to simplify the services so she takes on most of the sales and take load off the operations manager.
326
00:17:53.938 --> 00:17:58.199
But right now, if you need to drive by an in-person estimate, is that you going out there?
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I go on there.
328
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That's it.
329
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I go on there.
330
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Okay, fantastic.
331
00:18:02.140 --> 00:18:05.001
And then you're saying like, hey, now we need an operations manager.
332
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Is that the goal?
333
00:18:06.121 --> 00:18:06.841
Yeah.
334
00:18:06.861 --> 00:18:07.061
Okay.
335
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I would classify in this instance, then we have what we call a full-time GM, which is the GM is leading the organization and then taking care of sales.
336
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Right?
337
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It's the last, the highest leverage task in the business.
338
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It's the thing that GM holds on to, but then they hire an operations manager and an admin manager.
339
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So,
340
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From an operations manager perspective, what can I help with in terms of finding that person?
341
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Because I think that is the gap for you to continue growing.
342
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But what questions specifically do you have?
343
00:18:36.780 --> 00:18:41.041
So this would be the first time that his tasks are delegated from the administrative side.
344
00:18:41.181 --> 00:18:49.284
I think it's more of, should we wait until the end of the spring or should we start hiring before spring starts so we can see if it's a good fit or not?
345
00:18:49.344 --> 00:18:50.884
That's more of the timing.
346
00:18:51.144 --> 00:18:52.685
Yeah, like from five.
347
00:18:52.705 --> 00:18:59.551
So if you look at the book, like 750,000 to 1.5 million is what we would consider the full time GM, right?
348
00:18:59.972 --> 00:19:01.313
You're pushing up above that.
349
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And I think you are going to have a lot of stress and spring rush if you don't have someone to help you in operations.
350
00:19:06.612 --> 00:19:10.035
Now, the good thing is that you, it sounds like sales, you automated a lot of it.
351
00:19:10.355 --> 00:19:15.839
And so that, that is where like, once someone has done that, they can kind of move back to operations if they want to.
352
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I think it really just comes down to, do you want to lead the organization or do you want to be leading the crew out in the field?
353
00:19:22.845 --> 00:19:33.533
I think the kind of in between there, Mauricio could be taking your strongest person in the field that has leadership skills and may say, Hey, I'm going to delegate these tasks to you and be very, very like, don't be like, you're the leader.
354
00:19:33.553 --> 00:19:33.653
Yeah.
355
00:19:33.953 --> 00:19:35.994
Without telling, these are the five things you must do.
356
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And then in order to be that, you'll be the operations manager, but these are the tasks that need to get you done off of my plate.
357
00:19:42.056 --> 00:19:48.518
So whether that be like, for example, if someone calls out in the morning, the true sign of an operations manager, in my opinion, when someone calls out, who do they contact?
358
00:19:48.818 --> 00:19:53.520
If they're still contacting the GM, the GM is still in operations.
359
00:19:53.880 --> 00:20:02.263
And so I would look at the four or five things you need this operations manager to take off the GM's plate and then tie their incentive to that.
360
00:20:02.723 --> 00:20:05.826
So like, hey, if crews go down, you contact Bob.
361
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Bob's the operations manager.
362
00:20:08.209 --> 00:20:12.833
If your equipment breaks down, if a job site's going back, you're contacting the operations manager.
363
00:20:13.113 --> 00:20:16.016
Basically, anything to do with getting the work done goes to this person.
364
00:20:16.196 --> 00:20:25.546
And then because you still have the GM in the daily operations of the business, you just got to be very, very detailed about what goes to the GM versus the operations manager.
365
00:20:26.026 --> 00:20:35.470
The biggest problem I see when you're at this stage is someone hires an operations manager, and they basically kind of tag team operations, the GM and the operations manager.
366
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You want to get very clear of what's my responsibility as a GM and what's your responsibility as operations manager, and I'm not stepping on your toes and you're not stepping on my toes.
367
00:20:44.654 --> 00:20:49.876
Otherwise, you start getting a lot of really bad stuff happening at that 1.6, 1.8 range right in there.
368
00:20:51.477 --> 00:20:56.220
Yeah, and I think that's a question because we end up stepping on each other because we end up doing the same job.
369
00:20:56.400 --> 00:20:56.661
Yeah.
370
00:20:56.841 --> 00:20:58.442
So, Maurice, are you in operations then right now?
371
00:20:58.802 --> 00:21:01.544
It's kind of a mix.
372
00:21:01.844 --> 00:21:07.268
Anything that I was taking care of on the last call that we did, it's all him now.
373
00:21:07.348 --> 00:21:13.092
It's more like I handled the sales part, and we killed it with holiday lights this year.
374
00:21:13.772 --> 00:21:16.397
Yeah, so I would just say, I'd be very clear.
375
00:21:16.457 --> 00:21:23.050
I would really encourage in your business, knowing a little more background to you guys, I would look at sales, operations, and admin.
376
00:21:23.853 --> 00:21:27.555
I would, all of you want to talk about like, what do all of us do every day?
377
00:21:28.115 --> 00:21:32.137
And I guarantee there's times where like, well, sometimes they contact me about that.
378
00:21:32.217 --> 00:21:33.718
Well, sometimes they contact you about that.
379
00:21:34.138 --> 00:21:36.699
That's where we need to create a lot more definition.
380
00:21:37.260 --> 00:21:39.881
Like if a truck goes down, who do you contact?
381
00:21:40.461 --> 00:21:43.843
If a job is going south and it's a project, who do you contact?
382
00:21:44.043 --> 00:21:45.564
Like these things need to be defined.
383
00:21:45.604 --> 00:21:47.225
It can't just be like, well, one of them.
384
00:21:47.685 --> 00:21:49.206
That's when we're gonna start having issues.
385
00:21:49.766 --> 00:21:52.007
And the crew also gets confused.
386
00:21:52.227 --> 00:21:53.408
Who am I supposed to contact here?
387
00:21:53.688 --> 00:21:56.990
He told me one thing and you told me another thing, and it just leads to bad stuff.
388
00:21:57.490 --> 00:22:02.652
It got very clear towards the end of the season, and that's why we're looking into hiring someone else.
389
00:22:02.852 --> 00:22:08.135
We were hoping to do it by third quarter, but I don't know if we should try spring rushes.
390
00:22:08.255 --> 00:22:11.717
Do you have anyone in your field crew now that you think could serve in that role?
391
00:22:12.510 --> 00:22:16.752
Yeah, I think we have one or two that we could.
392
00:22:17.373 --> 00:22:18.353
Your dad doesn't seem so.
393
00:22:19.614 --> 00:22:23.736
I assume having those issues, the baby is hitting my company.
394
00:22:23.756 --> 00:22:27.558
That's why, you know, I put my head like that, but no, yeah, we have a couple.
395
00:22:27.698 --> 00:22:33.982
I think what I would do for the two of you is like, hey, if you're trying to find this person, you could say, hey, let's list off all the things we do.
396
00:22:34.342 --> 00:22:37.724
And then let's agree on the person that we think is going to be operations manager.
397
00:22:37.985 --> 00:22:42.668
And then let's ask ourselves, what do we think they could actually handle of these tasks?
398
00:22:43.108 --> 00:22:46.010
Because you don't want to overburden them and lose a good person because you ask too much of them.
399
00:22:46.510 --> 00:22:49.712
And you don't want to give them a task that you both kind of still do.
400
00:22:50.092 --> 00:22:50.893
They'll get frustrated.
401
00:22:51.393 --> 00:22:57.396
So I would really recommend just being like, okay, if you're going to hire your best technicians, you're going to say these are the four things you're taking off our plate.
402
00:22:57.857 --> 00:23:00.098
And if you do these things, you're going to get rewarded.
403
00:23:00.258 --> 00:23:07.362
And I would also say, Mauricio, together the two of you, create a 30-, 60-, and 90-day plan for that person as they onboard.
404
00:23:07.382 --> 00:23:10.024
Because they're used to how all the systems work, the equipment, the jobs.
405
00:23:10.044 --> 00:23:10.604
They know that.
406
00:23:10.624 --> 00:23:11.825
They've been in the crew for a while.
407
00:23:12.085 --> 00:23:16.948
But give them a 30-day, 60-day, and 90-day benchmarks of what they need to be taking off your plate.
408
00:23:17.668 --> 00:23:19.889
to be able to become the operations manager.
409
00:23:20.049 --> 00:23:22.690
And then have a checkpoint at each of those points with the two of you.
410
00:23:22.970 --> 00:23:26.451
So the two of you are going to have three meetings with them on a 30, a 60, and a 90 day.
411
00:23:26.912 --> 00:23:31.553
And each of those are going to have, these are the four or five things that you need to have done by that period.
412
00:23:31.793 --> 00:23:33.134
And then yours is going to have a meeting about it.
413
00:23:33.174 --> 00:23:36.375
And if they pass all of those, after 90 days, they're operations manager.
414
00:23:36.535 --> 00:23:36.935
Sounds good.
415
00:23:36.955 --> 00:23:37.296
Sounds good.
416
00:23:37.396 --> 00:23:37.816
Yeah.
417
00:23:38.216 --> 00:23:38.996
Well, thank you so much.
418
00:23:39.396 --> 00:23:39.837
Yeah, brother.
419
00:23:39.917 --> 00:23:40.297
Absolutely.
420
00:23:41.161 --> 00:23:45.244
So we run a fire protection company in North Carolina.
421
00:23:45.524 --> 00:23:52.408
We started as a hood cleaning company, and now we actually start getting into more like the fire suppression installation, inspection, stuff like that, right?
422
00:23:52.828 --> 00:23:56.790
So we currently use in ServiceMate for sending quotes and everything.
423
00:23:57.191 --> 00:24:02.534
But my biggest problem is that we cannot, they can make payments, you know, they can send a quote and make payments,
424
00:24:02.934 --> 00:24:06.715
before sending the quote, but that credit card doesn't save on file, right?
425
00:24:07.015 --> 00:24:14.238
So my question is, with Co-Filot, once they send the quote, they can make a payment and the credit card automatically can save on file?
426
00:24:14.718 --> 00:24:22.121
Correct, yeah, like in your settings, Pablo, you can just set it to where like, if they accept an estimate, they have to put a card on file before they even click accept.
427
00:24:22.721 --> 00:24:26.144
And so it's one checkbox inside of the settings.
428
00:24:26.544 --> 00:24:28.947
In terms of that second part, that's what we call deposit thresholds.
429
00:24:29.367 --> 00:24:34.231
And that's where you can set how much money you need to collect from them based upon the estimate total.
430
00:24:34.732 --> 00:24:39.136
So if you want like 50% down on anything above $500, you just set that up one time.
431
00:24:39.516 --> 00:24:47.503
And that way when you get notified and an estimate is accepted, you know deposits have been paid and cards on file because they can't even get to accept the estimate without doing that first.
432
00:24:47.803 --> 00:24:48.184
Okay.
433
00:24:48.524 --> 00:24:56.034
And following with that question, we're currently using Stripe to collect the payment and save the cards.
434
00:24:56.474 --> 00:25:00.920
Is there any way to get the card information that we already have passed it to Copilot or not?
435
00:25:01.200 --> 00:25:02.622
Likely, yes.
436
00:25:02.802 --> 00:25:04.665
So what you'll have to do is reach out to support.
437
00:25:05.305 --> 00:25:09.430
And we just recently started a new program where you're able to do this.
438
00:25:09.770 --> 00:25:11.672
It is a manual engineering process.
439
00:25:12.213 --> 00:25:14.816
And so there is a bit of a cost, but talk to the support team.
440
00:25:14.836 --> 00:25:18.940
They'll look at what you've got going on, how you're set up, and see if we can do it for you.
441
00:25:19.300 --> 00:25:24.826
It usually takes a few weeks, but most of the time, if you're in Stripe, we can connect them back into your co-pilot account.
442
00:25:25.147 --> 00:25:27.149
So you don't have to ask them again for credit card information.
443
00:25:27.409 --> 00:25:27.749
Okay.
444
00:25:28.189 --> 00:25:31.691
And one last question before we go, I know that we're short in time.
445
00:25:32.171 --> 00:25:48.458
So we, on ServiceMate, we have, so since we're in compliance for the cities and for, you know, fast things and all that, is there any way that we can create that form on Compiler that we can so that the mission can fill it up with the checklist?
446
00:25:48.778 --> 00:25:54.520
And, you know, like that fast thing should pass or fail and take a picture on that form, is there a way to do it on Compiler?
447
00:25:54.720 --> 00:26:01.042
Yes, that's what's called visit forms and visit forms right now, as it currently stands are not in the field force mobile app.
448
00:26:01.162 --> 00:26:02.323
They're on the regular mobile app.
449
00:26:02.423 --> 00:26:06.044
However, that's coming up very, very shortly, likely within the next week or two.
450
00:26:06.465 --> 00:26:10.546
Visit forms will also be available inside of the field force mobile app.
451
00:26:10.786 --> 00:26:14.488
So yes, if you're doing it tomorrow, download the copilot Sierra mobile app.
452
00:26:14.568 --> 00:26:20.730
But if you were trying to use field force so that you have all the other new stuff that's in there, that will probably be there in the next couple weeks visit forms is what it's called.
453
00:26:20.850 --> 00:26:25.655
You can do checkboxes and like, you know, we have to fill in information, signatures, stuff like that.
454
00:26:25.815 --> 00:26:34.885
And does the P4P, that's something that is already on Copal or that's like an add-on that integrates with Copal?
455
00:26:34.905 --> 00:26:35.025
Yeah.
456
00:26:35.558 --> 00:26:44.330
It's separate, it's pforpsoftware.com, and it does integrate with Copilot so that any information in Copilot comes over automatically, but it's totally separate.
457
00:26:44.350 --> 00:26:49.997
So pforpsoftware.com, you can go check it out, get a free trial, and you can actually connect it with Copilot and see how it's working.
458
00:26:50.117 --> 00:26:53.582
But if I was you, I'd get set up really solid inside of Copilot.
459
00:26:54.022 --> 00:26:55.844
and then think about syncing it up.
460
00:26:55.924 --> 00:26:59.387
I see some people like, oh, sync them up right away, and then they create a mess for themselves.
461
00:26:59.667 --> 00:27:05.752
So feel free to get kind of solid inside CoPilot, and then use P4P kind of separately, and then you can sync them up later.
462
00:27:05.992 --> 00:27:06.573
Gotcha, gotcha.
463
00:27:06.593 --> 00:27:12.718
Yeah, because we currently, we only pay our technicians by hourly rate.
464
00:27:12.838 --> 00:27:20.064
But one thing that I see that, especially with the new technicians, they tend to mess up a lot of the tools or the equipment.
465
00:27:20.464 --> 00:27:21.846
So I'm trying to figure out how to put it
466
00:27:22.466 --> 00:27:27.770
onto the, you know, not necessarily the paycheck, but onto the bonuses.
467
00:27:27.810 --> 00:27:32.273
So they can start getting, they can get more of the tools and stuff like that.
468
00:27:32.293 --> 00:27:33.754
Yeah, yeah, absolutely.
469
00:27:34.174 --> 00:27:36.076
So that's possible with P4P, right?
470
00:27:38.083 --> 00:27:38.503
Exactly.
471
00:27:38.563 --> 00:27:40.305
And on there's free training too, Pablo.
472
00:27:40.745 --> 00:27:44.068
So I know there's a few members that use it from fire suppression.
473
00:27:44.768 --> 00:27:48.171
And so feel free, like in the Facebook group, you can ask questions there.
474
00:27:48.652 --> 00:27:51.914
But go get the free trial while you're watching the training.
475
00:27:51.934 --> 00:27:56.338
You can kind of click around, throw some jobs on it, mess it up a little bit, and just make sure it's a good fit for you.
476
00:27:56.638 --> 00:27:59.020
But you might hit a thing or two, like, hey, what happened in this case?
477
00:27:59.040 --> 00:28:01.702
Like, feel free to put on the Facebook group and happy to help.
478
00:28:01.842 --> 00:28:02.203
All right.
479
00:28:02.323 --> 00:28:02.603
Thank you.
480
00:28:03.515 --> 00:28:04.036
All right, everyone.
481
00:28:04.216 --> 00:28:05.278
Appreciate you being on here.
482
00:28:05.298 --> 00:28:07.481
Appreciate being part of co-pilot soon to be homeworks.
483
00:28:07.802 --> 00:28:08.422
It'll be a lot of fun.
484
00:28:08.443 --> 00:28:09.204
We can actually change it.
485
00:28:09.224 --> 00:28:13.130
We can go from blue to orange, but I appreciate y'all being part of what we're trying to do.
486
00:28:13.450 --> 00:28:17.997
And as always on the weekends, I do the mastermind at the very top of the Facebook group.
487
00:28:18.117 --> 00:28:20.841
There is a place you can put questions and submit those.
488
00:28:20.881 --> 00:28:25.128
And then each weekend I will make a mastermind, send it out to everyone on YouTube.
489
00:28:25.368 --> 00:28:26.530
So love you all.
490
00:28:26.570 --> 00:28:28.293
Have a great weekend and we'll talk soon.
491
00:28:28.633 --> 00:28:28.934
Take care.
