ABOUT THIS EPISODE
In this powerful, forward-looking conversation, Joey Pinz sits down with Chris Day, founder of IT Glue and current CEO of ScalePad, live from Pax8 Beyond 2025. With a track record of building category-defining tools for MSPs, Chris offers rare insight into the mindset required to lead through disruption, scale with intention, and stay grounded after success.
He shares the original inspiration behind IT Glue, how it solved a pain point that transformed the MSP industry, and what he's now building at ScalePad to help service providers make smarter decisions and drive real value. The conversation also explores the current AI landscape, where Chris separates hype from substance and outlines what MSPs actually need to pay attention to.
On the personal side, Chris opens up about the psychological pressure that can follow a major exit, how he recalibrated his purpose, and why transparency — in leadership, communication, and culture — has become his guiding principle.
Whether you're building your first platform or figuring out what’s next, this episode is packed with wisdom from one of the most impactful voices in the MSP world.
🔥 Top 3 Highlights:
🔧 From IT Glue to ScalePad — how Chris is still solving real MSP problems
🤖 AI hype vs. reality — what Chris believes actually matters for MSPs
🧠 The post-exit mindset shift — transparency, clarity, and redefined purpose
🔖 Hashtags
#MSP #Pax8Beyond2025 #ITGlue #ScalePad #MSPTools #JoeyPinzPodcast #MSPCommunity #FounderJourney #TransparentLeadership #PostExitMindset #SaaSLeadership #AIForMSPs #PlatformGrowth #StrategicFocus #TechClarity #LeadershipDiscipline
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