# Patrick Quattlebaum
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The Claw Podcast | How Service Design Shapes the Future of Organizations, with Patrick Quattlebaum
Most organizations, whether they realize it are not, service organizations.
A lot of the work that happens in organizations is separated and spread out across a variety of different nodes so much so that it's easy to lose sight of whether the value to customers and employees is actually being mani…
12 podcast guests share their tips and advice for convincing others to invest in customer feedback
In this bonus episode celebrating International Podcast Day 2022, 12 past guests on the show share their tips and advice for convincing others to invest in customer feedback.
In order of appearance are:
Ep. 48: Wesley Faulkner
Ep. 46: Patrick Quattlebaum
Ep. 17: Christian Idiodi
Ep. 47: Karth…
Uncovering your customers' key moments as a design target with Patrick Quattlebaum from Harmonic Design
We all have special moments. There are signature moments, critical moments, key moments, moments that matter, moments of truth and so forth.
For this week's episode of the Human Insight Podcast, we talk with Patrick Quattlebaum, Co-founder and CEO of Harmonic Design and author of Orchestrating Expe…
The Claw Podcast | How Service Design Shapes the Future of Organizations, with Patrick Quattlebaum
Most organizations, whether they realize it are not, service organizations.
A lot of the work that happens in organizations is separated and spread out across a variety of different nodes so much so that it's easy to lose sight of whether the value to customers and employees is actually being mani…
Advancing Service Design with Ben Reason and Patrick Quattlebaum
Is it time to advance the practice of service design?
Ben Reason and Patrick Quattlebaum think so. They’re veteran service designers and co-authors of a pair of Rosenfeld books—Service Design: From Insight to Implementation and Orchestrating Experiences respectively.
Ben, founder of LiveWork Stu…
Chris Risdon on Service Design
Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In…
What's this new SD conference all about!? / Advancing Service Design Conference 2024 (Part 1) with Lou Rosenfeld
I'm excited... There's a brand new conference just around the corner – Advancing Service Design – and it's organized by none other than Rosenfeld Media, the publisher behind some of the most iconic books in our field.
Now you might be thinking... another conference? But trust me, this one is dif…
How Service Design Shapes the Future of Organizations: A Conversation with Patrick Quattlebaum
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Todays sponsor MIRO: https://www.miro.com/podcast
In this exclusive interview, dive deep into the realm of service design with Patrick, co-author of "Orchestrating Experiences" and …
Patrick Quattlebaum 'Breaking down tribes to enable the orchestration of experiences'
If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.
Hello and welcome to another episode of 'This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. In this episode we caught up with t…
Patrick Quattlebaum 'Breaking down tribes to enable the orchestration of experiences'
Hello and welcome to another episode of 'This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author (alongside Chris Risdon) of the fantastic new Rosenfeld media book 'Orches…
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