Annette Franz & the Culture Reset: Why Fixing CX Starts at the Top
On this episode of ADAPT or Die: Transformative Leadership Conversations, executive coach and former tech CEO Andreas Pettersson sits down with Annette Franz, globally recognized thought leader, author of three books, and CEO of CX Journey Inc. With 30+ years of experience in culture transformation…
Leadership’s Blindspot: Ignoring Employees Is Killing Your CX
In this episode of Becoming Radical, host Michael Gaizutis sits down with Annette Franz, CEO of CX Journey and author of Built to Win, to unpack how customer experience (CX), leadership alignment, and culture shape business success.
With over 30 years of expertise, Annette offers hard-earned insi…
Employee understanding and cracking the code of a better employee experience - Interview with Annette Franz
Today’s interview is with Annette Franz, an author, speaker and founder and CEO of CX Journey Inc. She is also an old friend of the podcast and appeared back in 2019. She joins me today to talk about her new book: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and…
SRM and why it matters to growth and customer experience - Interview with Ryan Hamilton
Today’s interview is with Ryan Hamilton, an Associate Professor of Marketing at Emory University’s Goizueta Business School, an author and the co-host of The Intuitive Customer Podcast with Colin Shaw. Ryan joins me today to talk about his new book (The Growth Dilemma: Managing Your Brand When Diff…
Culture Is Not Fluff: Annette Franz on Employee Experience & Customer Success
Culture is not fluff—it’s your operating system.
In this episode of Chats with Jason, Jason S Bradshaw sits down with Annette Franz—CEO of CX Journey and author of Employee Understanding—to uncover why fixing culture is the fastest path to improving both employee experience and customer experience.…
#260: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success
Annette Franz discusses her book on employee experience and emphasizes the connection between employee understanding and business success. She provides insights on culture, listening, and empathy as vital components for creating a positive workplace environment. About Annette Franz Annette Franz is…
The Sunday Scaries Test: Why Your Employees Dread Monday Morning (And What It's Costing You) a conversation with Annette Franz
Episode Show Notes
Summary
In this episode, Dr. Chris Brown sits down with customer experience pioneer Annette Franz, author of Customer Understanding, Built to Win, and her latest book, Employee Understanding. Annette shares her journey from JD Power to becoming one of the leading voices on conne…
Silo Smash: Uniting Departments for an Unforgettable Customer Experience
Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different […]
Culture Isn’t A “Nice To Have”, It’s Your CX Growth Engine
Customer experience doesn’t succeed on insight alone. This episode of In other words explores how leaders embed culture into strategy to drive meaningful change, aligning teams, acting on customer understanding, and delivering consistent experiences across languages and regions. Host Jason Hemingwa…
How to Build a People-First Culture — with Annette Franz | R@W REVISITED
(Originally Released: March 27, 2022)In this episode of Relationships at Work, Russel chat withs author and consultant Annette Franz, on company culture and how to put people-first in your organization to keep them engaged (and some of the red flags you might be going the wrong way).Annette shares …
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