TRANSKRIPT 🔗
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Welcome to Shallow DeepDive, where we take
a deep-ish dive into the shallow world of
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branding, advertising and creative.
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I'm Joe Qualls.
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Today, we're covering what a brand is
really buying when it pays to appear
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AI's answer.
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Here's a small moment that's becoming
ordinary.
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Someone asks the assistant a genuine
question — which accounting software,
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running shoe, somewhere to take the kids
these holidays — and gets back a calm,
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reasonable answer.
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And underneath it now, in a softly tinted
little box, sits a sponsored card.
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A brand.
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A logo, a line, a link.
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It's labelled.
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It's polite.
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It doesn't really look like an ad so much
as a helpful footnote.
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That box is what we want to talk about,
because it's one of the more interesting
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things to happen to advertising in a
while, and almost nobody is asking the
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question about it.
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Briefly, what happened.
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Earlier this year, OpenAI started putting
ads in ChatGPT — for free users, a
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sponsored card below the answer, with a
title, a short description, an image and a
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link.
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It's now live here in Australia.
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The company was careful, and the design is
careful: the box is labelled, it's tinted
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a slightly different colour, and the
promise attached to it is that the ads
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change the answer above them.
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The answer is the answer.
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The ad is separate.
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Whether or not you fully believe that last
part is, more or less, the whole episode.
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Advertisers believe in the surface, at
least: the program reportedly reached a
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hundred million dollars in annualised
revenue in about six weeks.
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That number tells you the demand was
already there, sitting behind the door,
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for someone to open it.
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The easy way to read this is "a new ad
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" Another place to buy attention, like a
search ad or a banner, only smarter and
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better targeted.
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And if that's all it is, then the only
questions are the usual ones — what does
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cost, who does it reach, does it convert.
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But that reading quietly misses what's
actually being sold.
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Because the thing for sale here is not
attention.
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Attention is cheap, and it's everywhere.
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What's for sale is proximity to trust.
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Think about why the placement is worth
anything.
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A person asked a question and got an
answer they've decided to believe.
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They're in a rare state for advertising —
open, unguarded, mid-decision, treating
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the thing on screen as a neutral helper
rather than a salesman.
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And your card arrives in that exact
moment, wearing a little of the answer's
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It doesn't feel like being sold to.
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It feels like being helped.
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That borrowed calm is the entire premium.
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You're not really renting the space next
to the answer.
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You're renting a bit of the answer's
credibility, for the length of one glance.
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And here's the part that's easy to miss,
because it works perfectly for the first
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advertiser and gets worse from there.
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The credibility you're borrowing isn't
yours, and it doesn't refill on its own.
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It belongs to the medium — to the general
belief that when you ask this thing a
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question, it tells you the truth as best
it can, with no thumb on the scale.
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Every sponsored card spends a tiny bit of
that belief.
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Not because any single ad is dishonest.
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Simply because the presence of money in
the room teaches people to wonder.
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And once someone has wondered even once —
was that recommendation the best one, or
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the paid one?
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— they don't just doubt the ad.
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They start to doubt the answer above it,
and the next answer, and the one after
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that.
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The reliability of every reply takes the
hit, not only the sponsored ones.
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So this is one of those situations
advertising keeps rediscovering and keeps
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managing to forget.
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The value of the placement rests on a
shared resource that no single advertiser
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and every advertiser draws down.
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The more successfully the whole industry
piles in, the faster the thing that made
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the placement worth buying — the sense
that the answer is neutral —
Load full transcript
gets used up.
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It's a lovely spot to be the first brand
into.
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It's a much worse spot to be the
thousandth.
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The card that felt like a helpful footnote
in February starts, eventually, to feel
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like exactly what it is.
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We're not here to tell you to boycott it.
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That's not our job, and there'll be good,
honest reasons to run these — a genuinely
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relevant product, in a genuinely relevant
moment, is a fine thing to be.
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But notice the question most brands are
actually asking, which is the small one:
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should we buy this, and what's it cost per
click.
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The better question is the one sitting
underneath it.
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What are we teaching people to feel about
our name when it turns up beside an answer
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they trusted?
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Because every placement is also a tiny
lesson in what your brand means.
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Show up as the useful, relevant thing in a
real moment, and you teach one lesson.
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Show up as the interruption in a moment
somebody wanted kept clean, and you teach
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another one entirely.
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The second lesson is expensive, and it
never appears in the click-through report.
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There's a deeper move here too, one we've
circled before on this show.
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The advertiser buys the box beside the
answer.
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But the real prize was never the box.
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It was being the answer.
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When someone asks "which one," and the
model — with no money changing hands —
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yours, because yours is genuinely the
clearest, best-documented,
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option in the category, you haven't rented
trust for a glance.
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You've earned the kind that doesn't get
used up.
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That's slower, and it's less glamorous.
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It looks like doing the actual work: being
legible to both people and machines,
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being the thing that stays true when
nobody's paying to say so.
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It's also the only position in this whole
arrangement that gets stronger as everyone
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else's gets weaker.
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So the sponsored card is worth watching —
not because it's sinister, it's mostly
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just clever — but because it runs on a
resource it can't replace.
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The first brands through the door get a
real, early advantage.
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The medium pays for it slowly.
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And so, in the end, does everyone who
piled in behind them.
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If you're deciding whether to be in that
box, then decide it, with open eyes.
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But decide the bigger thing first: whether
you're building a brand that has to rent
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trust by the click, or one that people —
and the machines that increasingly speak
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for them — already reach for on their own.
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Thank you for indulging us in today's
Shallow DeepDive.
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We hope you'll join us for the next one.
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Until then, take care.