Systems That Outlast You: Building a Trades Business for Generations
Most companies do not last. A huge share of the biggest names in the world vanish within a few decades. The Smith & Oby Company has been running since 1898. In this episode of Service Business Mastery, Tersh Blissett and Josh Crouch sit down with Jake Wattenbarger, president of Smith & Oby, a Cleve…
Why Your Techs Are Losing Sales in 2026 | Justin Riley
Service Scout (14 day free trial): https://getservicescout.com/demo.html This is the toughest year to close a sale in home services since 2008. Equipment costs more than ever, credit is tighter, and the customers calling for a replacement are the hardest ones to sell. The problem usually is not you…
How One Focus Every 90 Days Scales Your Business | Josh Zolin
Doing more does not scale your business. It stalls it. Diluted focus gets you diluted results, and the owners who grow fastest are usually the ones doing fewer things, not more. In this episode of Service Business Mastery, Tersh Blissett and Josh Crouch sit down with Josh Zolin, CEO of Windy City E…
Winning the Messy Middle: Home Services Marketing in the AI Era | MarketStorm
Home services marketing has a hidden battleground, and most owners never fund it. It is the messy middle, the 40 to 100 days a homeowner spends circling a project before they ever search your name. Rick Brown and Carole Lawson of MarketStorm have spent years mapping that window, and what happens in…
How to Grow a Home Service Business by Buying Competitors, Not Ads | Alex Smereczniak
How to grow a home service business is usually pitched as one thing: spend more on marketing. Alex Smereczniak has a faster, cheaper answer most owners never consider. As co-founder and CEO of Franzy and a serial entrepreneur who scaled 2ULaundry and sold 118 franchise locations, he has bought, bui…
How Contractors Can Turn More Calls Into Revenue | Bill Brown, PhoneTap
Turning more calls into revenue is the growth lever most contractors never touch, because they cannot see what is actually happening on their phones. Bill Brown spent 25 years in HVAC, built an Inc. 5000 company, and still could not trust his own booking data. So he helped build the tool that fixes…
AI Agents for HVAC Businesses: What Actually Works | Jim Christian, Podium
AI agents for home service businesses are finally doing real work, not demos. In the first episode of Wrenches n Robots, Tersh Blissett sits down with Jim Christian, Senior Director of Product at Podium, for a straight conversation about where AI actually earns its spot in an HVAC, plumbing, or ele…
$7M to $260M: The 4 Pillars That Scaled Parker & Sons | Paul Kelly
How to grow a home service business is usually pitched as doing more: more trades, more services, more offers. Paul Kelly did the opposite, and it built one of the largest home service companies in the country. He bought Parker & Sons in 2004 as a $7 million shop and grew it to roughly $260 million…
Why Delegation Breaks Down for ADHD Entrepreneurs | Skye Waterson
If you have ever wondered why delegation keeps breaking down in your business, ADHD entrepreneurs have a specific answer, and a fix. Skye Waterson has built her whole company around it. As an ADHD strategist and founder of Unconventional Organisation, she comes in alongside founders, pulls the proc…
How a $50K Job Came From One Email List | Tim Jordan
The cheapest leads in your home service business are not on Google, they are already in your customer list. Email marketing is the channel most contractors ignore, and the numbers are almost unfair. Tim Jordan sent one basic newsletter last month and it produced 45 leads, for the price of a $40 ema…
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