#3 - Remeny Armitage
This week we speak to the wonderful Remeny Armitage from Brillant and Human. A self-professed "networker" who brings humanity back into businesses. She builds business and client relationships in a human centric way with her background in client insight research. Remeny opens up about her own los…
How to Do Things Differently through a 6 Star Lens; with Aveline Clarke
This is episode #100! What a milestone and achievement for us all.
In today’s episode the host became the guest, and the new host was Remeny Armitage and Koray Serbest. So Aveline was interviewed and shared a lot about her past, her present, the future of 6 Star Business, and why 6 Star Business is…
How to Be More Human in Business; with Remeny Armitage
Today’s episode is another special one, as I sat down with Remeny Armitage, founder of Brilliant and Human, and an advocate for bringing more humanity back into business. She helps businesses understand their customers better, and as a result she creates greater and deeper relationships between the…
52 Reflecting Stories Inwards (feat. Remeny Armitage)
The storytelling work I do with my clients is entirely interview-driven. I interview people to explore and document their story, then present that story outwards through their marketing communications.
However the customer stories you gather can also be used to develop new products, drive innovat…
What Clients Actually Want: Shocking Insights From the Agency-Client Benchmark Report 2025 with Remeny Armitage
What are the surprising findings about client awareness of agency services, and how can agencies bridge this gap?
In this episode, I sit down with Remeny Armitage once again, Founder of Brilliant and Human, to discuss the intricacies of client-agency relationships. Remeny's extensive research reve…
Turn Clients Into Advocates: A Practical Playbook for Client Retention & Growth
What if your next big growth opportunity isn’t in winning new clients but keeping the ones you already have?
In this episode of Marketing Momentum for Agencies, I talk with Remeny Armitage, founder of Brilliant & Human, who has spent 20+ years helping agencies uncover what their clients really thi…
The Space Between Episode 6.0 | A Conversation with Remeny Armitage
Remeny Armitage is the founder of Brilliant and Human, an insights consultancy helping agencies strengthen client relationships by listening to what clients don’t always say.
In this episode of The Space Between, Remeny joins Debbie Richardson and Seth Hawthorne to explore why agencies often under…
Agency Client Retention: How to Keep and Grow Clients
A lot of agencies focus so hard on winning new business that they overlook one of the easiest routes to growth: the clients they already have.
In this episode, I pull together lessons from past guests on why agencies lose clients, what clients actually complain about, and how better listening, com…
How to Stop People-Pleasing and Build a Business Without Losing Yourself
How do you build a business without losing yourself in it?
In this episode of The Joy Experiment, Roberta Ravella talks with Remeny Armitage, founder of Brilliant and Human, about people-pleasing, honest feedback, client relationships, and leading from values you actually live.
Remeny shares how on…
Before You Chase More Leads, Fix This
In this episode, Tracey Burnett pulls out key moments from her conversation with Remeny Armitage, founder of Brilliant and Human, on why client feedback is not just a nice customer care exercise. Done properly, it can help agencies retain clients, spot problems early, uncover new opportunities, imp…
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