# Matt Ferguson

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The skill set inventory that rebuilds teams on capability over ratings | Matt Ferguson, Mitel

Matt Ferguson built a skill set inventory that makes workforce decisions on capability rather than performance ratings. He scores every skill from 0 to 100 percent, hides the names, then rebuilds the org from the skill counts up. Matt, VP of Global Customer Service and Product Support at Mitel, sh…

Growing an MSP through Relationships and Focus with Matt Ferguson

Episode SummaryHow Geeks for Business helps small and mid-sized organizations get responsive, relationship-driven IT support. Brian talks with Matt Ferguson about building his first computer in high school, starting with residential PC repair, studying computer science, and eventually moving from b…

Why Sales Teams Struggle and What Leaders Can Do

Secrets to effective sales management. Are your salespeople really clear on what they should be doing every day? Matt Ferguson, a seasoned sales coach with experience across seven countries, joins the show to examine why so many teams struggle with alignment and clarity. Matt draws on decades of kn…

From Reinsurance to Reinvention: Chaucer’s Innovation Playbook

Somewhere in the heart of insurance land, with the Lloyd’s building just behind us, Matt Ferguson sat down with Tom Graham, Head of Innovation & Partnership at Chaucer. And the conversation went straight into one of the big questions behind Beyond Boundaries: What does innovation actually look like…

Transforming loss prevention: from metaverse concept to reality

Some innovation stories start with a big concept. This one started with the metaverse. Which, to be fair, has had its fair share of hype. But the interesting part of this Beyond Boundaries episode is what happened next. In this episode of the Beyond Boundaries Series by Sønr, Matt Ferguson, Managin…

MSIG Europe: Preparing Claims for an AI-Driven Future

Claims is one of the places where AI feels very real. Not in a vague, shiny, “the future is coming” way. In a practical way. The admin. The repeated tasks. The information gathering. The unstructured data sitting across the business. The legacy systems that still need to be worked around. In this e…

Partnerships, Product, Progress: Chaucer’s Innovation Playbook

Insurance innovation is easy to talk about. Much harder to turn into something real. In this episode of the Beyond Boundaries Series by Sønr, Matt Ferguson, Managing Partner at Sønr, speaks with Iryna Chekanava, Senior Innovation Underwriter at Chaucer, about what it actually takes to move from opp…

MSIG Europe: Balancing Agentic AI with Human Expertise

AI in claims is often framed as an automation story. But Daniella de Lint takes a more thoughtful view. In this Beyond Boundaries episode, Matt Ferguson, Managing Partner at Sønr, speaks with Daniella de Lint, Chief Claims Officer at MSIG Europe, live from ITC Europe in Barcelona. The conversation …

Marketing Themed Entertainment With Storyland Studios' & EverAfter Group's Matt Ferguson

Andrew was recently at a networking event for the Charlotte-area chapter of the Themed Entertainment Association, when he struck up a conversation with Matt Ferguson, President & Founder of the EverAfter Group, and also an Ambassador (and formerly Chief Innovation Officer) for Storyland Studios. …

How Generali Global Corporate & Commercial is scaling immersive technology across Risk Engineering

A risk recommendation in a PDF can be useful. But seeing the potential loss play out in your own environment? That is a bit harder to ignore. In this episode of the Beyond Boundaries Series by Sønr, Matt Ferguson, Managing Partner at Sønr, speaks with Matthew Day, Global Head of Risk Engineering & …