Why Successful Contact Centres Work Smarter, Not Harder
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CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact.
In this session, we discuss the following:
The key contact centre trends ahead of 2024
How to balance leveraging AI and automation and the human touch
How important it is to develop a customer-centric strategy
Tha…
Expert Analysis: AI’s Role in Revolutionising Contact Centres
It’s a special AI-focused episode of Talk Time! We take another look at some of the interesting perspectives and future predictions from industry experts we’ve been lucky to have on the show, including Adrian Swinscoe, James Revell, Chris Rainsforth and Marianne Rutz. We also share new insights fro…
Behind the Scenes: Building & Launching MaxContact's Spokn AI Speech Analytics
In this special episode of Talk Time with MaxContact, Ben Booth, CEO at MaxContact, and Matthew Yates, VP of Engineering at MaxContact, join Sean McIver to unveil Spokn AI, our exciting new speech analytics product. In just twelve short months, Spokn AI went from concept to reality, with its first …
Harnessing Data, Nurturing Culture, and Adapting Growth Strategies for Scaling Success | Co-Founder and CEO @ MaxContact | Ben Booth
Join us for an insightful episode as Chris McGowan sits down with Ben Booth to explore the remarkable evolution of MaxContact. Ben shares his compelling journey from working in a family-run business to leading major transformations, including innovative product development and strategic rebranding …
The Most Effective Ways to Help Men with Anxiety with Alejandro Argüelles Bullón
Wendy has the pleasure of welcoming Alejandro Argüelles Bullón from Gazing Red2Blue, a dedicated mental health advocate, who has also suffered from anxiety.
Alejandro and Wendy discuss why anxiety in men is underdiagnosed, the differences between how men and women process anxiety and which therapi…
Contact Centres in 2025: How to Build Next Year’s Success Today
CX Today's Susie Harrison hosts Ben Booth, CEO & Co-Founder at MaxContact to explore the trends in contact centers for the year ahead.
In this session, we explore:
The dominant trends in the contact center of 2025 and the essential tech for managers to align themselves with
Proving ROI from AI inv…
Episode 4: Probate, Properties, and Punters with Ben Booth
Episode 4 of Lawfully Yours brings a cracking new face to the mic as Vickki Ridgway and Geraldine Watson team up with Ben Booth, the big cheese at EweMove Wigston and Blaby.
This top-notch estate agent spills the beans on the wild ride of property moves—think probate gone pear-shaped, buyers with…
S6E13 - Coastal Rowing Pioneers: Ben Booth and Mark Oria
Dive into the world of coastal rowing and beach sprints with guests Ben Booth and Mark Oria, co-authors of the new book 'Ride the Waves: A Complete Guide to Coastal Rowing and Beach Sprint.'
Our conversation delves into the unique aspects and growing popularity of coastal rowing, training tips, an…
3. How To Sell With The Problem In Mind w/ Ben Booth
This episode was a fun one to record, because I got to sit down with Ben Booth, someone I have known for a bit.
We sat down and talked about his new experiences now having started as a Founding AE with a startup and it working on creating a new GTM Playbook there.
So was some awesome timing and a…
MaxContact: Can AI Fix the Contact Center Trust Gap? The Future of CX & Regulation
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Trust has become one of the biggest challenges facing contact centers. From spam calls and AI-generated interactions to evolving regulation and changing customer expectations, organisations are having to rethink how they deliver customer exp…
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