# Andrew Horton

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The Rekeying Trap: Why Insurance Needs to Stop Making Agents Do the Same Work Twice | Luke Bills

What if you could eliminate the tedious data rekeying that eats up agents' days and instead focus on what truly matters: understanding risk and serving clients? In this episode of Making Risk Flow, host Juan de Castro sits down with Luke Bills, President of Independent Agent Distribution at Liberty…

The Hidden Cost of Scale in Insurance Brokerage - and What Carriers Really Want from AI| Igno van Waesberghe, Aquiline

What if the future of insurance isn't about bigger consolidation, but smarter specialization? In this episode of Making Risk Flow, host Juan de Castro sits down with Igno van Waesberghe, Managing Partner at Aquiline, to explore why MGAs and specialized brokers are reshaping the industry, how AI is …

Stop Automating Broken Workflows: Insurers Need a New Operating Model, Not Another Tool | Patrick Meehan, Dun & Bradstreet

What if the biggest opportunity for insurance AI isn't better automation, but better data? In this episode of Making Risk Flow, host Jake Harding sits down with Patrick Meehan, Senior Solution Director at Dun & Bradstreet UK – Insurance Services, to explore why trusted business data, entity resolut…

The Future of Insurance is Submissionless | Five Industry Leaders Explain Why

Insurance is becoming more complex, but the way the industry works doesn’t have to be. In this compilation episode of Making Risk Flow, Juan de Castro and Jake Harding brings together insights from Luke Bills of Liberty Mutual, Patrick Meehan of Dun & Bradstreet, Simon de la Hoyde and Mark Varley o…

What Happens When the Submission Disappears: Brokers and Carriers on Agentic Workflows

Commercial insurance renewals and remarketing have traditionally involved time-consuming manual processes, but AI-powered tools are creating new opportunities for agencies and carriers to work more efficiently. In this episode of Making Risk Flow, recorded live on the sidelines of the Applied Net 2…

How to Double Underwriting Capacity Without Doubling Headcount | Kirsten Charlton, Nationwide

What if you could double your underwriting capacity without doubling your headcount? The answer lies in transforming how people, processes, and technology work together. In this episode of Making Risk Flow, host Juan de Castro speaks with Kirsten Charlton, VP Operations and Transformation at Nation…

[Greatest Hits] Automating Risk Workflows End-to-End to Eliminate Friction | Sam Lewis of Cytora

In this Greatest Hits episode of Making Risk Flow, host Juan de Castro speaks with Sam Lewis, VP of Product, Engineering, and Data at Cytora, about how agentic AI is reshaping insurance workflows. They explore the shift from manual, fragmented processes to seamless, stateful systems that use memory…

[Greatest Hits] Fast, Data-Driven Decisions and the Future of Risk | Mark Allan, Ki Insurance

In this Greatest Hits episode of Making Risk Flow, host Juan de Castro sits down with Mark Allan, CEO of Ki Insurance, to unpack how digital innovation is reshaping follow-only underwriting in the London market. Mark shares how Ki scaled to a billion-dollar business by combining algorithmic underwr…

Transmissions :: Adam Voith

Our guest this week is author Adam Voith, whose new novel, RIYL, short for "Recommended If You Like," is an at times thinly veiled memoir of the '90s Christian punk and indie scene. With echoes of Get in the Van and Freaks and Geeks, RIYL threads that delicate needle of looking back at earnest teen…