Fuld transskription af Compute This 9-20-2026

00:04:02.860 --> 00:04:06.099 depending on what kind of computer you're buying. And so 72 00:04:06.189 --> 00:04:10.500 that caused that subset of people to say, oh, shoot, 73 00:04:10.580 --> 00:04:13.439 why is this new computer almost double the cost of 74 00:04:13.460 --> 00:04:17.240 what I paid last time? And then it caused them 75 00:04:17.279 --> 00:04:18.879 to say, well, maybe I should look around. Maybe I 76 00:04:18.899 --> 00:04:22.180 should jump into the market. When they started looking around, 77 00:04:22.199 --> 00:04:24.540 they realized that Schrock has not raised the prices on 78 00:04:24.579 --> 00:04:28.360 its computers because we are not a hardware sales company. Yes, 79 00:04:28.399 --> 00:04:30.800 we sell hardware. And yes, we have to make money 80 00:04:30.839 --> 00:04:32.420 when we sell hardware. We can't sell it at a 81 00:04:32.439 --> 00:04:35.399 loss or sell it for free. We have to make 82 00:04:35.459 --> 00:04:38.300 money at it, but the core of our service at 83 00:04:38.339 --> 00:04:42.759 Schrock has nothing to do with selling hardware. It has 84 00:04:42.939 --> 00:04:46.360 everything to do with service and providing service and services 85 00:04:46.420 --> 00:04:48.540 that keep your computers working the way you want them 86 00:04:48.560 --> 00:04:50.740 to work, doing the things you want them to do. 87 00:04:51.759 --> 00:04:54.939 Because of that, our prices on computers didn't go up. 88 00:04:56.430 --> 00:04:59.720 So when customers land at Schrock and they say, hey, 89 00:04:59.800 --> 00:05:02.000 this is how I remember it being roughly. I mean, 90 00:05:02.019 --> 00:05:04.240 there's a little bit more than it was two years ago, 91 00:05:04.300 --> 00:05:08.720 but it ain't double. So let's go buy one from Schrock. 92 00:05:08.759 --> 00:05:12.279 And we've been selling a ton of computers. On top 93 00:05:12.319 --> 00:05:14.240 of that, as I mentioned, the last few shows, we've 94 00:05:14.259 --> 00:05:16.319 been a little short staffed in the Omaha Service Center. 95 00:05:16.339 --> 00:05:18.980 We've been bringing in the backups from the other shops 96 00:05:19.019 --> 00:05:21.110 to kind of fill the gaps there in Omaha. So 97 00:05:21.139 --> 00:05:23.949 I'd like to take a quick moment to welcome our 98 00:05:24.069 --> 00:05:26.730 three new junior technicians in the Omaha Service Center. If 99 00:05:26.750 --> 00:05:30.329 you're coming into Omaha, You may see Jamie, Braden, or 100 00:05:30.430 --> 00:05:34.540 Aaron in the service center there, three brand-new techs that 101 00:05:34.560 --> 00:05:36.600 are being trained in the ways of the Schrock right 102 00:05:36.639 --> 00:05:39.680 now to get them up to speed. We still have 103 00:05:39.699 --> 00:05:41.850 the backups in place. We're not just throwing the new 104 00:05:41.889 --> 00:05:44.589 guys in and saying, I'm sure it's fine. We've got 105 00:05:44.610 --> 00:05:46.660 to get them trained up first. So we still have 106

00:05:46.680 --> 00:05:48.839 the backups in place to help train the new people. 107 00:05:49.180 --> 00:05:50.759 But if you see those guys in the service center, 108 00:05:50.800 --> 00:05:52.860 make sure you say hi, welcome them. They're going to 109 00:05:52.879 --> 00:05:55.329 be your service team going forward for probably quite some 110 00:05:55.370 --> 00:05:59.009 time into the future as well. Also going on at 111 00:05:59.069 --> 00:06:01.810 Schrock right now, I want to remind everybody that safe 112 00:06:01.990 --> 00:06:05.819 upgrade is underway in the service centers right now. The 113 00:06:05.879 --> 00:06:10.579 new 26H2 version of Windows 11 has not been released yet. 114 00:06:11.319 --> 00:06:12.959 So it's not like, you know, you need to bring 115 00:06:13.000 --> 00:06:15.240 your computer in or run your software or anything like 116 00:06:15.290 --> 00:06:19.470 that right now. However, it is going to be released. Usually, 117 00:06:19.529 --> 00:06:22.149 you know, it can come out in September. It never 118 00:06:22.230 --> 00:06:25.889 has before. Microsoft says sometime in the fall, quote unquote. 119 00:06:26.850 --> 00:06:30.029 So sometimes, you know, it could be September, but it's 120 00:06:30.069 --> 00:06:33.860 never been September. It's usually October toward the end of October. 121 00:06:35.000 --> 00:06:38.949 And sometimes it's November if the patch isn't looking right. 122 00:06:39.029 --> 00:06:41.050 You know, if there's some issue, sometimes they push it 123 00:06:41.069 --> 00:06:45.110 and delay it until, you know, November-ish. We started out 124 00:06:45.129 --> 00:06:48.100 with 600 copies of Safe Upgrade. We started off on 125 00:06:48.120 --> 00:06:52.360 the radio about 10 days ago doing that. 471 now remain. 126 00:06:52.500 --> 00:06:54.759 So we have not sent an email yet. We haven't 127 00:06:54.779 --> 00:06:57.639 done any mass marketing. We haven't done any Facebook Lives. 128 00:06:57.680 --> 00:07:00.740 This is just radio show content that you're hearing just 129 00:07:00.759 --> 00:07:03.420 like you're hearing it right now. What is Safe Upgrade? 130 00:07:04.240 --> 00:07:07.339 These updates that Microsoft pushes out are called Feature Upgrades. 131 00:07:08.160 --> 00:07:11.420 They changed the way Windows 11 works. This update is 132 00:07:11.459 --> 00:07:13.560 going to change a lot of things under the hood 133 00:07:13.600 --> 00:07:17.310 for Windows 11. Microsoft is promising to stop the AI 134 00:07:17.399 --> 00:07:21.189 slop and basically give you smart AI now. You know, 135 00:07:21.389 --> 00:07:22.850 I don't know if they're going to take out Copilot. 136 00:07:22.870 --> 00:07:26.970 That'd be a great place to start. Me and Copilot, 137 00:07:26.990 --> 00:07:32.889 I don't know. At any rate, the update, when it 138 00:07:32.930 --> 00:07:36.110 installs in your computer, 80% of the time works like 139 00:07:36.149 --> 00:07:39.449 a charm. No issues. 20% of the time, it blows 140 00:07:39.509 --> 00:07:41.829 up in your face. And when it does blow up 141 00:07:41.870 --> 00:07:43.870 in your face, it causes you to come into the 142 00:07:43.910 --> 00:07:46.769 service center and spend $ 150 to $ 300 for us to 143 00:07:47.129 --> 00:07:51.269 put Humpty Dumpty back together again and get that update installed. Thanks, Microsoft, 144 00:07:51.290 --> 00:07:54.269 for the free update that just cost me $ 300. That's 145 00:07:54.310 --> 00:07:57.029 the refrain that we hear in the service center. Obviously, 146 00:07:57.089 --> 00:08:00.509 the 80% of people that it works great for don't 147 00:08:00.569 --> 00:08:03.329 come into the service center. So we never hear from them. 148 00:08:04.129 --> 00:08:08.110 We only hear over and over and over and over 149 00:08:08.209 --> 00:08:10.949 again from the 20% of the people that get smacked. 150 00:08:11.329 --> 00:08:13.269 And it seems like some people are just luckier than 151 00:08:13.329 --> 00:08:16.639 others because it seems to be roughly the same 20% 152 00:08:16.639 --> 00:08:19.379 of people that get smacked every single time. There's always 153 00:08:19.420 --> 00:08:21.420 a few new ones, and there's always a few surprise 154 00:08:21.459 --> 00:08:23.160 people who are like, wow, this is the first time 155 00:08:23.180 --> 00:08:27.459 that's actually worked. So it's not everybody every time the same, 156 00:08:27.860 --> 00:08:30.790 but yeah, there's a lot of repeats. So not only 157 00:08:30.870 --> 00:08:33.169 is it thanks for the unexpected $ 300 computer repair bill, 158 00:08:35.759 --> 00:08:39.700 It's thanks for the unexpected $ 300 computer repair bill again 159 00:08:39.779 --> 00:08:44.210 this year. That's a lot of negativity. When we have 160 00:08:44.330 --> 00:08:46.929 three new guys like Jamie Braden and Aaron in Omaha, 161 00:08:47.710 --> 00:08:50.809 we don't want you coming in and being upset with them. 162 00:08:51.250 --> 00:08:54.200 And we understand that you're not upset with us. You're 163 00:08:54.240 --> 00:08:56.639 upset with the situation, and we're here to help that 164 00:08:56.700 --> 00:08:59.720 situation and make it better. But we're still the ones 165 00:08:59.759 --> 00:09:02.220 collecting the check, right? We're still the ones you're writing 166 00:09:02.240 --> 00:09:06.139 the check to. And– It's hard to be happy about 167 00:09:06.179 --> 00:09:10.789 the service when you're really upset. Did you hear the 168 00:09:10.830 --> 00:09:13.009 mental filter there? Did you hear that? You didn't even 169 00:09:13.029 --> 00:09:14.350 have to reach for the delay dump button. 170 00:09:14.470 --> 00:09:16.990 No, I did not. Oh, man. It was beautiful. I'm 171 00:09:17.009 --> 00:09:17.769 proud of you, Thor. 172 00:09:17.870 --> 00:09:24.840 Yeah. Oh, my gosh. Like if you're really upset about 173 00:09:24.879 --> 00:09:27.360 that situation, we don't want to absorb that. The guys 174 00:09:27.399 -->

00:09:30.059 don't want to absorb that in the shop, that negativity. But, 175 00:09:30.100 --> 00:09:32.659 I mean, we understand why it's there. So let's create 176 00:09:32.679 --> 00:09:37.169 a product. that stops the negativity, and that is SafeUpgrade. 177 00:09:38.090 --> 00:09:41.730 So SafeUpgrade, guys, is a piece of software that you 178 00:09:41.809 --> 00:09:45.179 run yourself at home instead of coming into the service 179 00:09:45.200 --> 00:09:48.360 center to have this installed on your computer safely. It 180 00:09:48.399 --> 00:09:52.460 installs the 26H2 update the exact same way the technicians 181 00:09:52.519 --> 00:09:54.769 do on the bench. And I'm going to go into 182 00:09:54.789 --> 00:09:57.350 this in a little bit more detail during the aftershock, 183 00:09:58.809 --> 00:10:00.899 but I want to let everybody know know that this year, 184 00:10:00.980 --> 00:10:03.700 the safe upgrade software is going to have a major overhaul. 185 00:10:04.080 --> 00:10:06.179 The stuff that I am seeing in development right now 186 00:10:06.580 --> 00:10:09.960 is very, very promising. When I say a major overhaul, 187 00:10:11.620 --> 00:10:14.960 let's say you try to install safe upgrade. And for 188 00:10:15.000 --> 00:10:16.879 some reason it doesn't work. You get a message on 189 00:10:16.899 --> 00:10:19.759 your screen that says, call the service center. So you 190 00:10:19.799 --> 00:10:21.539 call the service center. Why do we limit it to 191 00:10:21.539 --> 00:10:25.240 600 copies? Let's say something goes wrong with this update 192 00:10:25.879 --> 00:10:30.220 and every single person calls the service center. Not because 193 00:10:30.259 --> 00:10:33.039 we did something wrong with safe upgrade, but because Microsoft 194 00:10:33.080 --> 00:10:35.899 has a bug or a problem with the update and 195 00:10:35.940 --> 00:10:41.350 we install it across 600 devices instantly and something is wrong. 196 00:10:42.149 --> 00:10:43.669 We are going to get a flood of phone calls 197 00:10:44.149 --> 00:10:47.740 and visits and emails and all kinds of things. We 198 00:10:47.779 --> 00:10:49.720 need to be able to service those customers and take 199 00:10:49.759 --> 00:10:53.679 care of them. Our capacity is about 600 in a 200 00:10:53.740 --> 00:10:57.259 two day stretch. I got some data on how, how 201 00:10:57.299 --> 00:10:59.929 many SDR shock desk sessions that we, we spin up 202 00:10:59.990 --> 00:11:02.470 on a daily basis and how long they last and some, 203 00:11:02.549 --> 00:11:04.389 you know, some really interesting statistics there. 204 00:11:05.870 --> 00:11:06.070 Yeah. 205 00:11:06.210 --> 00:11:08.830 So we can flex up to, to support 600 people 206 00:11:08.870 --> 00:11:11.320 in two days. It's stressful, but we can do it. 207 00:11:12.269 --> 00:11:15.769 If we sold 1200 copies, there's not a chance we 208 00:11:15.789 --> 00:11:18.950 could do it. We would have a number of, all 1,200 209 00:11:18.950 --> 00:11:20.649 people would be upset because the service would be bad 210 00:11:20.690 --> 00:11:24.649 for everybody. So this year's version of Safe Upgrade is 211 00:11:24.789 --> 00:11:30.129 doing some technological jujitsu behind the scenes. So when an 212 00:11:30.210 --> 00:11:36.690 installation fails for some reason, it knows, when you call 213 00:11:36.710 --> 00:11:39.250 the service center, we do the same things. Okay, it 214 00:11:39.309 --> 00:11:41.210 failed on that install. If it fails in the service 215 00:11:41.230 --> 00:11:42.710 center on the bench, this is what we would do. 216 00:11:43.340 --> 00:11:46.139 So this year we're coding that into the software. So 217 00:11:46.220 --> 00:11:48.679 if it fails, then it will try to remediate its 218 00:11:48.740 --> 00:11:51.600 own failure. It'll try to fix it. And if it 219 00:11:51.639 --> 00:11:53.980 can't fix it, then it'll ask you to call the 220 00:11:54.000 --> 00:11:58.039 service center. So it should result in fewer phone calls 221 00:11:58.179 --> 00:12:00.970 and a much higher success rate. The success rate is 222 00:12:00.990 --> 00:12:03.649 already pretty high for safe upgrade. When you're downloading that 223 00:12:03.730 --> 00:12:07.070 four gigabyte update and installing it, rather than Microsoft trying 224 00:12:07.090 --> 00:12:10.049 to cherry pick what pieces you need and then pre-download 225 00:12:10.070 --> 00:12:12.049 them to you and I'm sure it's fine, let's run it. 226 00:12:12.269 --> 00:12:14.789 Let's run a batch to install it all at one time. 227 00:12:16.029 --> 00:12:17.840 Like I said, 80% of the time it works great. 228 00:12:17.840 --> 00:12:20.700 20% of the time there's a problem. And the reason 229 00:12:20.720 --> 00:12:23.139 that we don't have that problem, the biggest reason, is 230 00:12:23.159 --> 00:12:27.860 because we download the whole enchilada every time. 4.8 gigabytes 231 00:12:28.279 --> 00:12:32.620 every time. Takes a while. But it's worth it because 232 00:12:32.679 --> 00:12:34.970 it does the job right the first time. That's what 233 00:12:34.990 --> 00:12:38.769 SafeUpgrade is. Now, SafeUpgrade is $ 59. 99. You can buy it 234 00:12:38.830 --> 00:12:41.970 on our website. If you go to schrockinnovations.com, You can 235 00:12:41.990 --> 00:12:44.840 click on Shop and then Specials. So click on Shop 236 00:12:44.879 --> 00:12:48.419 and Specials. Find Safe Upgrade there. Add it to the cart. 237 00:12:48.659 --> 00:12:51.159 Make sure you get one copy for each computer you 238 00:12:51.200 --> 00:12:54.539 want to safely upgrade. Once you run it on a computer, 239 00:12:54.580 --> 00:12:56.740 it's tied to that computer. So if you have three computers, 240 00:12:56.779 --> 00:13:00.240 you need three copies. This, of course, is only applicable 241 00:13:00.299 --> 00:13:04.710 to Windows devices. People using Apple computers, people running Linux, 242 00:13:05.090 --> 00:13:08.929 there is no 26H2 update for you. This is a

243 00:13:09.029 --> 00:13:13.179 Windows 11 thing. If you're running Windows 11, you're going 244 00:13:13.210 --> 00:13:15.570 to need this. We still have people coming into the 245 00:13:15.610 --> 00:13:20.029 service centers that don't have 2.5 H2 yet, the one 246 00:13:20.049 --> 00:13:23.309 that was released October of last year, because their computers 247 00:13:23.490 --> 00:13:26.730 are broken and they just won't install it. But it's 248 00:13:26.769 --> 00:13:29.769 the kind of breakage that doesn't concern you because you 249 00:13:29.789 --> 00:13:33.210 don't see any symptoms. But silently, you're falling behind. And 250 00:13:33.269 --> 00:13:36.610 when 2.6 H2 is released, you'll be two versions behind. 251 00:13:37.169 --> 00:13:40.759 That's important. If you get two versions behind, you get 252 00:13:40.860 --> 00:13:44.539 no security updates from Microsoft at all anymore. This is 253 00:13:44.580 --> 00:13:47.220 similar to what Apple users experience when you fall three 254 00:13:47.340 --> 00:13:50.950 OSs behind, you stop getting security updates. It's the same thing. 255 00:13:51.299 --> 00:13:54.470 Microsoft says if you're more than two versions behind, no 256 00:13:54.509 --> 00:13:56.509 suit for you. You're going to have to get updated. 257 00:13:56.830 --> 00:13:58.750 And if your hardware won't support it, you're going to 258 00:13:58.789 --> 00:14:01.490 have to buy new hardware. We don't want you to 259 00:14:01.529 --> 00:14:03.850 buy new hardware. We don't want you to fall behind. 260 00:14:04.210 --> 00:14:06.830 We want you to be secure. That is part of 261 00:14:06.950 --> 00:14:10.600 good service when we're taking care of a customer. That's 262 00:14:10.639 --> 00:14:14.580 why we built SafeUpgrade. So please. A couple weeks ago, 263 00:14:14.600 --> 00:14:16.850 we had a commenter on Facebook who said, this is 264 00:14:16.889 --> 00:14:22.309 a scareware campaign. We're basically frightening people into buying a product. 265 00:14:24.909 --> 00:14:29.129 There is an insurance capacity to this product. If you 266 00:14:29.190 --> 00:14:32.120 buy SafeUpgrade and the install doesn't work, we help you 267 00:14:32.149 --> 00:14:36.960 for free. You get a warranty. You bought a product 268 00:14:37.000 --> 00:14:38.529 with a promise that it was going to install 26H2. 269 00:14:39.799 --> 00:14:42.200 If it doesn't install it, we owe you a promise, 270 00:14:42.299 --> 00:14:46.110 do we not? Microsoft says, here's a free update. We're 271 00:14:46.129 --> 00:14:48.230 going to automatically install it on your computer. Oh, wait, 272 00:14:48.509 --> 00:14:53.830 not yet. We're not going to automatically install it, dot, dot, dot, yet. 273 00:14:54.750 --> 00:14:57.240 It will eventually get automatically installed. And when it does, 274 00:14:58.379 --> 00:15:01.279 here's your free update. There's no promise there. It's a 275 00:15:01.299 --> 00:15:04.179 free update. You get what you pay for. There's no promise. 276 00:15:05.480 --> 00:15:08.500 You're spending $ 60 on a product from Schrock. There's a promise. 277 00:15:09.720 --> 00:15:12.299 And that's what we do. Now, in some cases, some 278 00:15:12.340 --> 00:15:15.179 customers prefer to have this work done on the bench 279 00:15:15.419 --> 00:15:19.070 in the service center with a hands-on technician. That service 280 00:15:19.120 --> 00:15:23.269 is $ 95. So there's about a $ 30 price difference between 281 00:15:23.289 --> 00:15:28.370 the two services, $ 35. If you're planning to come into 282 00:15:28.409 --> 00:15:30.470 the service center, there is no need to purchase Safe 283 00:15:30.529 --> 00:15:33.330 Upgrade because you're going to come in to the service center. 284 00:15:33.850 --> 00:15:35.710 Safe Upgrade is for people who want to do it 285 00:15:35.769 --> 00:15:39.059 themselves at home. There was some confusion about that last week, 286 00:15:39.080 --> 00:15:40.549 so I want to make sure I clear that up. 287 00:15:41.460 --> 00:15:44.519 All right, 402-558-1110 is the number to join us on 288 00:15:44.539 --> 00:15:49.159 the program. We are also broadcasting live right now at facebook.com 289 00:15:49.639 --> 00:15:55.850 slash Schrock Innovations, facebook.com slash Schrock Innovations. You can watch 290 00:15:55.889 --> 00:15:59.049 the show there if you prefer. Also, quick program note, 291 00:15:59.409 --> 00:16:02.389 we will be having an after Schrock after the show today. 292 00:16:03.129 --> 00:16:05.860 I won't be able to go two hours or anything 293 00:16:05.899 --> 00:16:07.830 this time. I'm going to have to keep it a 294 00:16:07.850 --> 00:16:09.570 little brief because I got some stuff going on this 295 00:16:09.629 --> 00:16:12.509 afternoon that we got to take care of. But I 296 00:16:12.529 --> 00:16:14.909 haven't done one in a while. And there is some 297 00:16:15.090 --> 00:16:17.110 interesting stuff happening in the world right now, stuff that 298 00:16:17.129 --> 00:16:19.450 you're not hearing about in the local news media that 299 00:16:20.590 --> 00:16:23.250 or even the national news media. You know, President Xi 300 00:16:23.269 --> 00:16:24.370 had a stroke potentially. 301 00:16:25.330 --> 00:16:25.529 Yeah. 302 00:16:27.090 --> 00:16:30.549 On live camera, thunk, his head hit the table. Pretty 303 00:16:30.610 --> 00:16:33.389 crazy stuff, right? You know, did you know that in 304 00:16:33.409 --> 00:16:39.059 Iran there are foreign fighters? And the police are laying 305 00:16:39.100 --> 00:16:41.799 down their weapons and siding with the protesters in some cities. 306 00:16:43.620 --> 00:16:46.360 You're not hearing about that in the news. Hmm. I 307 00:16:46.379 --> 00:16:48.529 wonder why. I wonder why no one would want to 308 00:16:48.539 --> 00:16:49.009 talk about. 309 00:16:48.899 --> 00:16:49.370 That in the news. 310 00:16:49.769 --> 00:16:52.029 I also know that I'm paying over $ 6 a gallon 311 00:16:52.049 -->

00:16:55.610 for diesel. Well, for diesel, you are paying over $ 6 312 00:16:55.230 --> 00:16:58.129 a gallon. I also know I'm paying more than $ 5 313 00:16:57.529 --> 00:17:00.649 a gallon for premium right now for my Mustang. Not 314 00:17:00.690 --> 00:17:03.860 too happy about that, of course. So I'm like, you know. 315 00:17:04.279 --> 00:17:06.680 Would they nuke us? Would they nuke somebody else? Is 316 00:17:06.720 --> 00:17:10.700 my $ 5 gas? These are the questions we answer on 317 00:17:10.720 --> 00:17:14.599 the Aftershock. So stay tuned after the program, facebook.com slash schrockinnovations, 318 00:17:15.019 --> 00:17:16.720 where we will talk about that and a whole bunch 319 00:17:16.740 --> 00:17:18.730 of other stuff as well. Now, if you missed the 320 00:17:18.750 --> 00:17:21.869 show last week, you can check that out at schrockinnovations.com. 321 00:17:21.890 --> 00:17:24.410 Just click on the radio show tab there. We told 322 00:17:24.430 --> 00:17:26.470 you about a new Apple Watch coming out here soon 323 00:17:27.190 --> 00:17:29.309 that is going to have a feature on it that 324 00:17:29.450 --> 00:17:33.410 automatically records all ambient conversations in the room. And then 325 00:17:33.430 --> 00:17:35.470 provide you with a daily summary of what was talked 326 00:17:35.529 --> 00:17:39.599 about by you that day. It's going to record everything. 327 00:17:40.920 --> 00:17:43.579 Simply to provide you with a summary. Trust us, bro. 328 00:17:44.160 --> 00:17:45.299 I think that's Mark Zuckerberg. 329 00:17:45.319 --> 00:17:45.960 Trust us, bro. 330 00:17:46.299 --> 00:17:51.210 Don't regulate us. Trust us, bro. We told you about 331 00:17:51.289 --> 00:17:53.589 a Gartner study. A third of the people that companies 332 00:17:53.630 --> 00:17:58.779 fire every year that they are replacing with AI, quote unquote, 333 00:17:59.430 --> 00:18:02.960 get rehired. They had a much higher salary than they 334 00:18:03.000 --> 00:18:10.259 had before because companies are realizing, yeah, those humans can– 335 00:18:11.039 --> 00:18:13.849 the meat sack, the– what do we call that? The wetware. 336 00:18:14.230 --> 00:18:16.569 That's right, the wetware. We haven't used that term in ages. 337 00:18:17.150 --> 00:18:20.039 Wow, wetware? Yeah, wetware. Wow, that's a long time ago. 338 00:18:20.109 --> 00:18:21.410 I thought you were going to say meat bags or 339 00:18:21.450 --> 00:18:21.869 something like that. 340 00:18:21.890 --> 00:18:25.680 Well, yeah, meat sacks, wetware, your mushy gray matter brain 341 00:18:25.819 --> 00:18:29.599 full of water. That thing, that actually has some value 342 00:18:29.660 --> 00:18:32.349 in the organization, right? So maybe we can't just replace 343 00:18:32.369 --> 00:18:35.009 you with a microchip just yet. Please come back. We'll 344 00:18:35.049 --> 00:18:36.970 pay you extra. So we covered that one. That was 345 00:18:37.009 --> 00:18:40.849 a fun story. We also, speaking of fun stories, we 346 00:18:40.869 --> 00:18:44.549 brought you the story of Tim Cook endorsing the Galaxy 347 00:18:44.650 --> 00:18:48.640 Fold 8. That was crazy, right? And it was like 348 00:18:48.660 --> 00:18:51.279 this Australian dude. I don't know that. Why did they 349 00:18:51.319 --> 00:18:53.140 have to go all the way to Australia to find 350 00:18:53.180 --> 00:18:56.640 another human being who is legitimately named Tim Cook? That 351 00:18:56.660 --> 00:18:59.880 was skinny enough that they could white up his hair 352 00:18:59.920 --> 00:19:01.680 and make him look kind of like Tim Cook? 353 00:19:02.660 --> 00:19:03.559 Maybe. I don't know. 354 00:19:03.619 --> 00:19:05.839 But the fact that he was Australian made it funnier 355 00:19:05.880 --> 00:19:08.539 for some reason, and I don't know why. So, yeah, 356 00:19:08.559 --> 00:19:11.140 they found some dude in Australia named Tim Cook, and 357 00:19:11.359 --> 00:19:13.799 they had him do a whole spiel about how the 358 00:19:13.839 --> 00:19:16.859 Z Fold 8 is awesome. Headline, Tim Cook endorses the 359 00:19:16.880 --> 00:19:17.359 Z Fold 8. 360 00:19:17.339 --> 00:19:17.460 Yeah. 361 00:19:19.349 --> 00:19:21.369 You know Apple loved that too. Oh, yeah. 362 00:19:21.569 --> 00:19:24.609 They were absolutely flipping thrilled. You know it. All right. 363 00:19:24.730 --> 00:19:27.609 So coming up on the program today, guys, we got 364 00:19:27.690 --> 00:19:30.000 some interesting news. I don't know if you've noticed this 365 00:19:30.640 --> 00:19:35.220 recently on your computers, but have calendar appointments been getting 366 00:19:35.420 --> 00:19:39.460 automatically added to your calendar lately? Like for weird things. 367 00:19:39.480 --> 00:19:41.880 Like I'm looking at my calendar and it says I 368 00:19:41.920 --> 00:19:46.490 have a meeting today with some like, you know, lead 369 00:19:46.569 --> 00:19:49.289 generation sales company and I'm like I have no idea 370 00:19:49.309 --> 00:19:51.019 who this company is I set this meeting and put 371 00:19:51.039 --> 00:19:53.799 it on my calendar. I mean, I have not yet 372 00:19:53.940 --> 00:19:56.940 reached the level where I have people that put things 373 00:19:57.019 --> 00:19:59.960 on my calendar. If something is on my calendar, it's 374 00:20:00.000 --> 00:20:02.289 because I put it there. So I don't forget like, 375 00:20:02.569 --> 00:20:06.230 you know, anniversary, you know, don't forget, you know, that's 376 00:20:06.269 --> 00:20:11.140 on my calendar. How did this get on my calendar? Well, 377 00:20:11.160 --> 00:20:14.380 there's an auto-add feature that is available on every calendar 378 00:20:14.420 --> 00:20:18.059 out there, and now malware, nasty people, are starting to 379 00:20:18.220 --> 00:20:21.099 exploit that to infect your computer with stuff. So we're 380 00:20:21.119 --> 00:20:23.880 going to tell you about this new infection vector coming up. Also, 381 00:20:24.319 --> 00:20:30.900 the new

Apple iPhone Cast system, you serfs. Apple is 382 00:20:31.029 --> 00:20:37.410 crafting a sneaky new Apple tax. That's right. Flagship devices, 383 00:20:37.789 --> 00:20:40.750 new ones like the iPhone 18, get all the goodies. 384 00:20:41.910 --> 00:20:46.160 But over time, as you age in the upgrade cycle, 385 00:20:48.200 --> 00:20:52.259 maybe you lose your goodies unless you're willing to put 386 00:20:52.279 --> 00:20:52.940 up some cheese. 387 00:20:54.819 --> 00:20:55.019 Yeah. 388 00:20:55.740 --> 00:20:57.519 So we're going to tell you what's going on here, Apple. 389 00:20:57.859 --> 00:21:01.319 It's nothing that you're going to spend today. But a 390 00:21:01.359 --> 00:21:03.779 year or two from now, you may have a brand 391 00:21:03.799 --> 00:21:05.740 new Apple tax on your hand. We're going to talk 392 00:21:05.759 --> 00:21:07.299 about that. If you don't know what the Apple tax is, 393 00:21:07.640 --> 00:21:10.859 that's paying an unreasonable amount for a device that is 394 00:21:11.000 --> 00:21:14.779 equal or lesser powered than a PC because it's Apple, 395 00:21:15.160 --> 00:21:17.960 because it has an ecosystem. That's the Apple tax. Not 396 00:21:17.980 --> 00:21:20.109 that it's a bad thing. The ecosystem is great, but 397 00:21:20.349 --> 00:21:23.509 you're paying for it. And then one other thing that 398 00:21:23.529 --> 00:21:25.529 you probably didn't hear in the news. Well, I don't know. 399 00:21:25.589 --> 00:21:28.329 CNN did report this, but you may have tuned it 400 00:21:28.509 --> 00:21:32.009 out because it was framed on CNN as a Trump's 401 00:21:32.130 --> 00:21:36.450 AI almost started a nuclear war this week. This is 402 00:21:36.490 --> 00:21:39.779 what happens, Trump. You know, it's like, can we just 403 00:21:39.799 --> 00:21:43.359 have a real story that isn't like the political undertones? Like, 404 00:21:43.660 --> 00:21:46.059 this is a real new story. This really happened this week. 405 00:21:47.059 --> 00:21:50.599 But rather than seeking this happened, who's to blame? Of 406 00:21:50.660 --> 00:21:55.769 course it's Trump. Blame Trump. Can't we just say, obviously, 407 00:21:56.210 --> 00:21:58.769 if it was Biden or Trump or whoever the next 408 00:21:58.809 --> 00:22:03.359 president's going to be? They're going to use AI too. 409 00:22:04.240 --> 00:22:09.069 So perhaps we should solve the underlying problem so we 410 00:22:09.109 --> 00:22:13.549 don't actually have accidental wars started by AIs. Yeah, this week, 411 00:22:14.049 --> 00:22:17.289 Chinese ships were headed toward Iran with nuclear materials on board. 412 00:22:19.529 --> 00:22:24.579 Or were they? And we were scrambling planes. So we're 413 00:22:24.599 --> 00:22:27.299 going to tell you what went wrong, why it went wrong. 414 00:22:27.759 --> 00:22:29.619 How that works in the world of AI, because the 415 00:22:29.660 --> 00:22:33.450 story is scary. AI almost starts a war. This is 416 00:22:33.490 --> 00:22:36.250 the same failure class that can cause you to send 417 00:22:36.289 --> 00:22:38.269 an email to your boss that has something in it 418 00:22:38.289 --> 00:22:41.970 that's completely not true. It happens every day to me. 419 00:22:42.490 --> 00:22:46.299 My AIs have specific rules so that I try to 420 00:22:46.319 --> 00:22:49.799 keep this from happening, and it still sneaks through. It 421 00:22:49.880 --> 00:22:52.250 still sneaks through. You've got to double-check the work. So 422 00:22:52.269 --> 00:22:54.490 we're going to tell you what happened there, why it happened, 423 00:22:54.930 --> 00:22:56.789 and if you're playing around with AI, how you can 424 00:22:56.809 --> 00:22:59.289 make sure that the same kind of failure doesn't sneak 425 00:22:59.329 --> 00:23:02.700 its way into your workplace productivity, all coming up next 426 00:23:02.759 --> 00:23:03.359 on Compute This. 427 00:23:04.599 --> 00:23:07.519 Laptops are subjected to some of the most stressful computing 428 00:23:07.539 --> 00:23:12.019 situations imaginable. They get dropped, stepped on, slapped shut, and 429 00:23:12.140 --> 00:23:15.799 pushed until the battery dies sometimes. Your laptop works hard 430 00:23:15.839 --> 00:23:18.089 for you, so when it has a problem, take it 431 00:23:18.109 --> 00:23:19.430 to the laptop. 432 00:23:19.009 --> 00:23:20.720 Expert at Schrock Innovations. 433 00:23:21.190 --> 00:23:24.609 Schrock has four convenient service centers in Nebraska and Iowa 434 00:23:24.890 --> 00:23:27.369 with more than 100 total bench spots to get your 435 00:23:27.430 --> 00:23:30.809 technology up and running again. Schrock has the largest supply 436 00:23:30.849 --> 00:23:34.369 of replacement components in stock and we fix more laptops 437 00:23:34.410 --> 00:23:36.250 than any other nearby repair center. 438 00:23:36.509 --> 00:23:38.329 Why wait weeks to get your computer fixed? 439 00:23:38.450 --> 00:23:41.230 When Schrock can diagnose the problem, provide you with a 440 00:23:41.339 --> 00:23:44.440 friendly and accurate estimate, and fix it usually in two. 441 00:23:44.319 --> 00:23:45.079 Days or less. 442 00:23:45.400 --> 00:23:48.140 Remember, if you have never been into our service centers before, 443 00:23:48.480 --> 00:23:51.599 new customers get their first hour of labor free. So 444 00:23:51.640 --> 00:23:53.910 the next time your laptop screen gets cracked. 445 00:23:54.230 --> 00:23:55.230 the keys pop off. 446 00:23:55.150 --> 00:23:58.410 Your keyboard, or your two-year-old decides a glass of milk 447 00:23:58.470 --> 00:24:01.390 is exactly what your laptop needs to cool off, take 448 00:24:01.450 --> 00:24:04.380 it to Schrock and let your local laptop repair experts 449 00:24:04.460 --> 00:24:06.220 get it back in top shape again. 450 00:24:07.039 --> 00:24:09.900 Update all of your third-party apps on your computer with 451 00:24:09.960 --> 00:24:13.349 Secure Updater. It keeps all your apps running smoothly and 452

00:24:13.450 --> 00:24:17.490 helps block viruses. Download it for free today at secureupdater.com. 453 00:24:17.849 --> 00:24:21.430 Remember the good old days when virus detection worked like 454 00:24:21.589 --> 00:24:24.670 Where's Waldo? Spot the virus in a striped shirt and 455 00:24:24.710 --> 00:24:28.930 you win. Today's infections are changing hourly to avoid detection 456 00:24:29.079 --> 00:24:32.400 and use social engineering to trick you into making mistakes. 457 00:24:33.039 --> 00:24:36.720 Using yesterday's security to defend against today's threats is like 458 00:24:36.900 --> 00:24:40.119 using leeches to stop an infection. It just doesn't work. 459 00:24:40.619 --> 00:24:46.920 We recommend Sophos Intercept X, antivirus backed by Schrock's virus-free guarantee. 460 00:24:47.420 --> 00:24:50.259 Sophos uses the power of AI to detect the patterns 461 00:24:50.279 --> 00:24:53.359 of a virus attack and responds with Schrock's custom actions 462 00:24:53.400 --> 00:24:57.569 that stop it fast. With Sophos on your PC, Mac, Android, 463 00:24:57.619 --> 00:25:01.210 or iOS device, you get the state-of-the-art protection you need 464 00:25:01.509 --> 00:25:05.210 to defend against the most advanced attacks out there. In fact, 465 00:25:05.369 --> 00:25:08.849 if your device gets a virus while running Sophos antivirus, 466 00:25:09.210 --> 00:25:12.869 Schrock will remove it for free, guaranteed. It hasn't happened yet, 467 00:25:12.970 --> 00:25:15.289 and we intend to keep it that way. Ditch your 468 00:25:15.349 --> 00:25:19.289 dad's antivirus and keep your device, data, and identity safe 469 00:25:19.630 --> 00:25:21.769 with Sophos and Schrock Innovations. 470 00:25:30.849 --> 00:25:33.529 Alrighty, folks, welcome back into Compute This. My name is 471 00:25:33.589 --> 00:25:36.779 Thor Schrock. I'm the owner of the Schrock Innovations Computer Company. 472 00:25:37.160 --> 00:25:39.660 We have four locations, four service centers where we help 473 00:25:39.680 --> 00:25:41.599 you out when your computers aren't doing what you need 474 00:25:41.619 --> 00:25:43.480 them to do. Maybe you're in the market for a 475 00:25:43.539 --> 00:25:46.970 new machine. Maybe it's time for the maintenance to make 476 00:25:47.009 --> 00:25:49.630 sure that you're taking care of what you have. Guys, 477 00:25:49.789 --> 00:25:52.630 I am not joking. The cost of memory, the cost 478 00:25:52.670 --> 00:25:56.490 of storage is stupid right now. Literally this week I 479 00:25:56.549 --> 00:25:57.890 saw that I was going to have to place an 480 00:25:57.990 --> 00:26:00.210 order this week for memory again, and it made me 481 00:26:00.269 --> 00:26:03.349 want to cry. I'm like, I don't want to do it. 482 00:26:04.539 --> 00:26:06.579 If I don't want to do it, you don't want 483 00:26:06.599 --> 00:26:10.039 to do it. That's just the way it is right now, guys. 484 00:26:10.559 --> 00:26:13.359 The cost of these computer components is through the roof. 485 00:26:13.980 --> 00:26:16.819 New fabs are coming online. New technologies are coming online. 486 00:26:17.180 --> 00:26:20.119 This is a temporary problem, but temporary in this case is, 487 00:26:20.420 --> 00:26:22.690 it's kind of like how gas prices are only temporarily 488 00:26:22.750 --> 00:26:25.829 elevated right now. That doesn't make it feel any better 489 00:26:25.849 --> 00:26:28.769 when you've put, I fueled up my F one 50 490 00:26:28.769 --> 00:26:31.910 and it was $ 115 for the cheap gas to fuel 491 00:26:31.950 --> 00:26:37.799 up my truck. I was like, Oh, but it's temporary. 492 00:26:38.460 --> 00:26:43.210 It's temporary, but so is a broken arm. You know, 493 00:26:43.690 --> 00:26:49.089 I don't want that either. So is a toothache. Don't 494 00:26:49.130 --> 00:26:53.609 want that. You know, the temporary pain. Yes, temporary. But 495 00:26:54.470 --> 00:26:57.630 all the same, you know, things are costing more than 496 00:26:57.670 --> 00:26:59.559 they have in a long time. So take care of 497 00:26:59.579 --> 00:27:02.240 what you've got. Do the computer maintenance. If you have 498 00:27:02.279 --> 00:27:04.519 those maintenance certificates, be sure you get them into the 499 00:27:04.559 --> 00:27:06.960 service center and use them. If you don't have a 500 00:27:06.980 --> 00:27:09.140 certificate and it's been more than six months since your 501 00:27:09.180 --> 00:27:11.839 last maintenance checkup, now is an outstanding time to bring 502 00:27:11.859 --> 00:27:14.490 that computer in. Let us take care of it for you. Now, 503 00:27:14.509 --> 00:27:17.650 here's a cool trick. Do you know that Schrock offers 504 00:27:17.710 --> 00:27:22.710 free pickup and free drop-off? Let us spend our fuel. 505 00:27:22.839 --> 00:27:26.019 I buy ridiculously small vehicles. I mean, why on earth 506 00:27:26.039 --> 00:27:30.279 would anybody want a Ford Fiesta? They stopped making them 507 00:27:30.319 --> 00:27:33.279 a few years ago because nobody wants them. They're like 508 00:27:33.299 --> 00:27:35.299 the college kid car, right? And then we put a 509 00:27:35.319 --> 00:27:37.740 wrap on it. It looks all official. And we'd send 510 00:27:37.769 --> 00:27:41.769 this little four-banger engine off. All to your house. We 511 00:27:41.809 --> 00:27:44.519 open up the hatchback. We put your computer in. I mean, 512 00:27:44.599 --> 00:27:47.160 I can put the guys on a moped, but that, 513 00:27:47.400 --> 00:27:49.599 you know, I don't know. And then, or, you know, 514 00:27:50.180 --> 00:27:52.640 have you seen the Amazon drones? Maybe Schrock needs drones. 515 00:27:52.660 --> 00:27:54.160 You know, we supply the drone to your house. You 516 00:27:54.180 --> 00:27:57.160 just slide your laptop in and we'll just drop it 517 00:27:57.200 --> 00:27:59.099 from 12 feet like an Amazon package. 518 00:28:03.309 --> 00:28:03.670 Catch it. 519 00:28:03.849 --> 00:28:04.230 Catch it. 520 00:28:05.420 --> 00:28:09.500 Nothing

between you and the hair except your imagination. 521 00:28:09.700 --> 00:28:12.960 Don't worry. We employ former Husker wide receivers to catch 522 00:28:12.980 --> 00:28:16.500 your laptop and desktop at every Schrock location. I'm sure 523 00:28:16.539 --> 00:28:23.069 it's fine. They never drop a ball. Oh, man. Previous years, 524 00:28:23.400 --> 00:28:25.630 the former ones, you know, it's like, yeah, they dropped 525 00:28:25.650 --> 00:28:28.529 a lot of balls. Not so much this season, it seems, though. 526 00:28:29.089 --> 00:28:29.359 All right. 402-558-1110. 527 00:28:29.369 --> 00:28:29.430 888-250-2091. 528 00:28:35.029 --> 00:28:38.559 Real quick, guys, if you've noticed calendar invites popping on, 529 00:28:39.000 --> 00:28:41.059 you get them in email. So let's say I want 530 00:28:41.079 --> 00:28:43.700 to have a meeting with you. I want to talk 531 00:28:43.740 --> 00:28:47.700 to you about your expired computer's extended warranty, which is 532 00:28:47.740 --> 00:28:50.579 a real email I send, by the way. But let's 533 00:28:50.599 --> 00:28:52.380 say I want to make an appointment to tell you 534 00:28:52.400 --> 00:28:55.099 about it. Well, I would send you a calendar invite. 535 00:28:56.559 --> 00:28:57.960 So I'd add it to my calendar and I would 536 00:28:58.000 --> 00:29:00.910 invite you and you would get an email with an invitation. 537 00:29:01.789 --> 00:29:07.880 That invitation, whether you use Google Calendar or Outlook, whatever 538 00:29:07.940 --> 00:29:12.119 calendar application you use, those invites are automatically set to 539 00:29:12.160 --> 00:29:15.410 be auto-added to your calendar. So then you get this 540 00:29:15.450 --> 00:29:17.289 weird thing on your calendar, and you're like, I don't 541 00:29:17.309 --> 00:29:19.490 want to talk to Thor about an extended warranty on 542 00:29:19.509 --> 00:29:22.910 my computer. That's stupid. And I'm like, well, it's not 543 00:29:22.950 --> 00:29:25.170 so stupid, but okay. If you don't want to talk 544 00:29:25.190 --> 00:29:26.349 about it, we don't have to talk about it. We 545 00:29:26.369 --> 00:29:27.869 can talk about it later when you do the repair 546 00:29:27.910 --> 00:29:30.329 on that $ 600 hard drive, and you're saying, I wish 547 00:29:30.369 --> 00:29:33.640 I had a warranty that cost me $ 125. But that's 548 00:29:33.680 --> 00:29:37.019 a conversation for another day. So I get it, but 549 00:29:37.299 --> 00:29:39.569 it adds it to your calendar. And so then you 550 00:29:39.609 --> 00:29:41.309 look at your calendar and you're like, I didn't put 551 00:29:41.349 --> 00:29:42.890 this on the calendar. So you say, what is this? 552 00:29:42.950 --> 00:29:46.170 And you open the calendar item, right? And then there's 553 00:29:46.210 --> 00:29:48.519 a link there that says something like, you know, to 554 00:29:48.559 --> 00:29:51.900 remove it from your calendar, click this link. Or to, 555 00:29:52.019 --> 00:29:56.519 you know, decline

this invitation, click this link. Now, keep 556 00:29:56.559 --> 00:29:59.680 in mind, guys, sometimes these calendar invites are used for 557 00:29:59.740 --> 00:30:03.200 proof of life on email addresses. So if you click decline, 558 00:30:03.700 --> 00:30:09.730 if you click anything except decline, whatever, you're validating that 559 00:30:09.769 --> 00:30:12.549 the invite reached a human. It adds you to the 560 00:30:12.609 --> 00:30:15.710 super spam list. So you definitely want to make sure 561 00:30:15.750 --> 00:30:18.829 that you're not clicking on anything when you get those invites. 562 00:30:19.269 --> 00:30:21.069 But when it auto adds it to your calendar, those 563 00:30:21.190 --> 00:30:25.029 links inside the calendar item, those take you to malware pages. 564 00:30:25.710 --> 00:30:29.299 And if you don't have something like Sophos, Sophos Intercept 565 00:30:29.410 --> 00:30:32.259 X and Secure Updater on your computer, those attack pages 566 00:30:33.339 --> 00:30:36.180 attack your computer, infect your computer, and do all kinds 567 00:30:36.240 --> 00:30:38.680 of harm. So the best thing that you can do is, 568 00:30:38.700 --> 00:30:43.400 number one, inside every calendar application, you can actually disable 569 00:30:44.140 --> 00:30:47.460 the auto-add feature. I did this in my Outlook. Oh, 570 00:30:47.500 --> 00:30:50.359 it's been so nice. Now things don't get automatically added 571 00:30:50.400 --> 00:30:52.400 to my calendar anymore when somebody just sends me a 572 00:30:52.440 --> 00:30:55.650 calendar invite. I have to double click and still click accept. 573 00:30:56.029 --> 00:30:57.670 Remember when you had to click accept to have it 574 00:30:57.750 --> 00:31:01.230 added to your calendar back in the day, that changed silently. 575 00:31:01.589 --> 00:31:04.029 You probably don't even realize it changed. Now it will 576 00:31:04.109 --> 00:31:06.869 automatically add to your calendar unless you disable that feature. 577 00:31:07.470 --> 00:31:09.529 There's the instrument done. And then you can give us 578 00:31:09.569 --> 00:31:11.170 a call in the service center. We're happy to walk 579 00:31:11.190 --> 00:31:13.349 you through how to do that. But you just want 580 00:31:13.390 --> 00:31:16.130 to make sure you disable that feature, whether you're using Gmail, 581 00:31:16.430 --> 00:31:19.619 whether you're using Outlook or whatever else. And for heaven's sake, 582 00:31:19.660 --> 00:31:22.000 if one does make it through and gets added to 583 00:31:22.059 --> 00:31:26.680 your calendar, Do not decline it. Do not click any 584 00:31:26.740 --> 00:31:29.579 links inside of it. Just delete it. Just right-click on 585 00:31:29.619 --> 00:31:30.900 it and delete it, and it's gone. 586 00:31:30.920 --> 00:31:31.839 402-558-1110. 587 00:31:31.859 --> 00:31:34.900 We're going to take our first break of the program here. 588 00:31:35.220 --> 00:31:37.640 When we come back, we're going to grab April here. 589

00:31:37.660 --> 00:31:40.329 She's on the line here. She's in the running for 590 00:31:40.349 --> 00:31:44.190 that $ 25 Schrock Innovations gift certificate and also the new 591 00:31:44.509 --> 00:31:48.450 Apple iPhone Cast system. We're going to tell you about this, 592 00:31:48.490 --> 00:31:51.329 you serfs, coming up next on Compute This. 593 00:31:51.740 --> 00:31:54.799 You know your computer needs modern antivirus, and you know 594 00:31:54.960 --> 00:31:58.500 using a VPN helps protect your identity online. But did 595 00:31:58.539 --> 00:32:00.769 you know that all of that protection could be useless 596 00:32:00.829 --> 00:32:04.170 if you're running outdated programs? We all run common, free 597 00:32:04.190 --> 00:32:08.990 software like Adobe Reader, Dropbox, Firefox, and Chrome. Every day 598 00:32:09.029 --> 00:32:12.109 there are critical security updates for these common programs that 599 00:32:12.150 --> 00:32:15.380 don't get automatically installed for up to two weeks. That's 600 00:32:15.420 --> 00:32:19.559 an eternity in today's world. That's why Schrock created Secure Updater. 601 00:32:19.859 --> 00:32:23.559 Secure Updater checks for and installs these critical updates every 602 00:32:23.640 --> 00:32:27.680 eight hours, boosting your antivirus by closing off attack vectors 603 00:32:27.720 --> 00:32:30.619 before they can be used to penetrate your computer. Go 604 00:32:30.640 --> 00:32:34.349 to secureupdater.com and try it for free. We are so 605 00:32:34.390 --> 00:32:36.730 confident in our product, we don't even ask for a 606 00:32:36.769 --> 00:32:40.829 credit card to start the trial. Go to secureupdater.com today 607 00:32:40.950 --> 00:32:44.549 and start your 14-day trial and enjoy having the peace 608 00:32:44.589 --> 00:32:48.049 of mind that your software is being updated quickly and safely. 609 00:32:48.549 --> 00:32:50.690 You will be shocked at the number of programs that 610 00:32:50.710 --> 00:32:53.029 are out of date on your PC right now. Get 611 00:32:53.069 --> 00:32:56.309 your 14-day free trial at secureupdater.com. 612 00:32:57.279 --> 00:33:00.880 Now you can configure and purchase laptops, desktops, tablets, and 613 00:33:00.920 --> 00:33:04.730 more all at the new schrockinnovations.com. Check out our specials 614 00:33:04.789 --> 00:33:06.529 for one-of-a-kind discounts and deals. 615 00:33:07.349 --> 00:33:10.809 There are enough unused computers and storage to give every man, woman, 616 00:33:10.950 --> 00:33:13.789 and child in the U.S. an old, outdated, and useless 617 00:33:13.809 --> 00:33:17.970 computer system. Obsolete tablets and smartphones are nearly as bad. 618 00:33:18.490 --> 00:33:20.740 Most people know not to throw them into the landfill 619 00:33:20.759 --> 00:33:23.420 where they leak and contaminate, but it's hard to find 620 00:33:23.460 --> 00:33:27.519 a place to safely recycle electronics. That's why Schrock Innovations 621 00:33:27.640 --> 00:33:32.869 offers free recycling for computers, laptops, phones, tablets, cords, and accessories. 622 00:33:33.150 --> 00:33:36.690 In fact, only monitors and printers have a small recycling fee. 623 00:33:37.009 --> 00:33:40.859 Everything else is free. More importantly, Schrock will securely delete 624 00:33:40.950 --> 00:33:43.640 any data from your devices and hard drives. before they 625 00:33:43.680 --> 00:33:46.440 are sent to a certified recycling partner who will then 626 00:33:46.500 --> 00:33:49.660 repeat the wiping process just to be safe. When you 627 00:33:49.740 --> 00:33:53.200 recycle your old technology at Schrock, you know your identity 628 00:33:53.279 --> 00:33:56.710 and privacy are protected and your equipment is being actually 629 00:33:56.769 --> 00:34:00.170 recycled by a certified recycling partner. Schrock is proud to 630 00:34:00.230 --> 00:34:04.349 recycle more e-waste than we produce annually, making a positive 631 00:34:04.390 --> 00:34:07.980 difference to our economy and ecology. Do your part by 632 00:34:08.050 --> 00:34:11.289 dropping your old gear at any Schrock Service Center and 633 00:34:11.309 --> 00:34:14.570 be part of the area's largest and most popular technology 634 00:34:14.610 --> 00:34:17.250 recycling program with Schrock Innovations. 635 00:34:25.150 --> 00:34:25.820 All righty, guys. 636 00:34:26.030 --> 00:34:29.219 Welcome back in. You're listening to Compute This. My name 637 00:34:29.239 --> 00:34:31.559 is Thor Schrock. I'm the owner of the Schrock Innovations 638 00:34:31.599 --> 00:34:35.969 Computer Company. 402-558-1110 is the number to join us on 639 00:34:35.989 --> 00:34:38.409 the program today, and that's what April has done. April, 640 00:34:38.449 --> 00:34:39.789 welcome to the show. How can I help you on 641 00:34:39.809 --> 00:34:40.369 Compute This? 642 00:34:42.840 --> 00:34:43.659 Can you hear me okay? 643 00:34:44.760 --> 00:34:44.960 Yes. 644 00:34:47.840 --> 00:34:50.440 I have a question. The other day, I got an 645 00:34:50.500 --> 00:34:56.659 invitation via email from Gala Church, and so I clicked 646 00:34:56.739 --> 00:35:00.909 on it, and it turned out that it wasn't real. 647 00:35:00.969 --> 00:35:03.920 I called her, and she had been hacked. Does Sophos, 648 00:35:04.579 --> 00:35:06.219 you know, if you click on something that would cause 649 00:35:06.239 --> 00:35:09.639 you trouble, would Sophos catch something like that out of 650 00:35:09.679 --> 00:35:10.260 your email? 651 00:35:10.579 --> 00:35:13.079 Great question. I had a similar question in the service 652 00:35:13.099 --> 00:35:16.179 centers this week from another customer. It's a very similar situation. 653 00:35:17.010 --> 00:35:22.610 Sophos does not actually scan your email for, like, you know, 654 00:35:22.690 --> 00:35:26.090 infectious emails. And that's the thing. It used to be 655 00:35:26.650 --> 00:35:29.050 back in the day, you know, generation one of email 656 00:35:29.090 --> 00:35:32.010

infections was they actually sent you an email saying, with 657 00:35:32.050 --> 00:35:34.320 an infection script in the email that you had to 658 00:35:34.659 --> 00:35:37.260 double click on it to run. Well, people wised up 659 00:35:37.300 --> 00:35:40.059 pretty quick about that. And so now what the emails 660 00:35:40.099 --> 00:35:42.860 do is they send you links that make it seem 661 00:35:42.880 --> 00:35:45.039 like it's from somebody you trust, like somebody from church. 662 00:35:45.420 --> 00:35:47.500 You'll receive it in your inbox and then you click 663 00:35:47.539 --> 00:35:49.550 a link and that takes you to a website that 664 00:35:49.590 --> 00:35:52.909 then does the infecting part. And so that's the thing. 665 00:35:52.929 --> 00:35:56.510 So the email itself is not a threat. That's why 666 00:35:56.610 --> 00:35:59.710 Sophos doesn't block it. There is no threat there. The 667 00:35:59.809 --> 00:36:03.519 email itself is an attack vector When you click the link, however, 668 00:36:04.039 --> 00:36:06.860 that's where Sophos gets involved. If you click a link 669 00:36:07.059 --> 00:36:10.409 to a known infection website like that, Sophos is going 670 00:36:10.429 --> 00:36:12.170 to just give you a white page. They're just going 671 00:36:12.190 --> 00:36:14.630 to block your ability to even go to that website. 672 00:36:14.969 --> 00:36:16.789 In fact, you might click the link six, seven, eight 673 00:36:16.849 --> 00:36:20.769 times trying to get it to open, and sometimes customers 674 00:36:20.809 --> 00:36:23.309 call us, I'm trying to click a link on my email, 675 00:36:23.349 --> 00:36:26.989 and it won't open, and Sophos is blocking it. I 676 00:36:27.030 --> 00:36:29.760 want to see the attachment. You're like, well, Sophos is 677 00:36:29.800 --> 00:36:32.179 blocking it, sir, because it's going to attack the pants 678 00:36:32.260 --> 00:36:35.280 off your computer. So we want it to block it. 679 00:36:35.300 --> 00:36:38.889 It's doing its job. So in this case, the answer 680 00:36:38.929 --> 00:36:41.590 to your question, April, is it won't block the email, 681 00:36:41.949 --> 00:36:44.769 but it will block the attack should you click on 682 00:36:44.789 --> 00:36:47.230 a link or do something that you don't want to do. 683 00:36:47.849 --> 00:36:50.269 That's a great question. Thank you very much for the call, April. 684 00:36:50.289 --> 00:36:51.849 We do have you in the drawing as well for 685 00:36:51.889 --> 00:36:56.320 a $ 25 Schrock Innovations gift certificate. Clyde, welcome to the program. 686 00:36:56.550 --> 00:36:57.940 How can I help you uncompute this today? 687 00:36:59.360 --> 00:37:03.780 Good morning, Thor. Yes, I think I'm that guy. 688 00:37:04.820 --> 00:37:09.199 Who brought my computer in and wanted a secure updater. 689 00:37:09.219 --> 00:37:10.739 Okay. 690 00:37:11.340 --> 00:37:14.639 And it's a product I didn't want because, like you 691 00:37:14.659 --> 00:37:15.260 just said on. 692 00:37:15.219 --> 00:37:19.320 Your program, I just want you guys to do everything, okay? 693 00:37:19.889 --> 00:37:22.849 I just want to either bring my computer in, or 694 00:37:22.909 --> 00:37:25.349 now I know I just learned from you today, you'll 695 00:37:25.369 --> 00:37:26.230 come and pick it up. 696 00:37:27.449 --> 00:37:27.650 Yeah. 697 00:37:28.449 --> 00:37:29.530 I didn't realize that. 698 00:37:30.650 --> 00:37:33.360 We usually don't talk about it because we honestly don't 699 00:37:33.400 --> 00:37:35.800 like to do it. It's disruptive to our day to 700 00:37:35.840 --> 00:37:37.820 send a technician out to go pick up your computer. 701 00:37:37.940 --> 00:37:40.539 But right now with fuel prices the way they are, 702 00:37:40.559 --> 00:37:45.039 you know, we would rather– the most important thing is 703 00:37:45.079 --> 00:37:48.530 getting you the protection and the maintenance that you need. And, 704 00:37:48.670 --> 00:37:51.739 of course, you know– Getting guys out to get a 705 00:37:51.760 --> 00:37:54.059 computer into the service center so they have something to do, 706 00:37:54.400 --> 00:37:57.039 that's a good thing too. We also do onsites. We'll 707 00:37:57.079 --> 00:37:58.500 come to your house and fix it at your house. 708 00:37:58.719 --> 00:38:01.809 Sometimes that is actually the preferable way to do it. 709 00:38:01.820 --> 00:38:03.719 Like if you're having a problem with a network printer 710 00:38:03.780 --> 00:38:06.440 or something like that that we can't really troubleshoot or 711 00:38:06.480 --> 00:38:09.139 your Wi-Fi is acting up, we can't really troubleshoot that 712 00:38:09.179 --> 00:38:11.650 in the service center. So we'll send a technician. I 713 00:38:12.119 --> 00:38:15.010 think Jacob did, I think, three onsites a day on 714 00:38:15.110 --> 00:38:17.130 average last week out of Omaha, which is like a 715 00:38:17.170 --> 00:38:18.650 full day of onsites. And you're going out to a 716 00:38:18.690 --> 00:38:21.739 customer's house for an hour or two you know, per onsite. And, 717 00:38:21.780 --> 00:38:24.679 of course, one was in, like, Elkhorn, and one was 718 00:38:24.760 --> 00:38:25.360 in Gretna. 719 00:38:25.820 --> 00:38:26.460 Yeah. 720 00:38:26.480 --> 00:38:28.760 You know, so I was like, oh, drive clear over 721 00:38:28.780 --> 00:38:31.519 there and drive clear back. But anyway, Clyde, what can 722 00:38:31.539 --> 00:38:32.219 I do for you today? 723 00:38:33.260 --> 00:38:34.900 Well, you guys are so valuable. 724 00:38:35.000 --> 00:38:38.280 I just, you know, really what you did for me 725 00:38:38.380 --> 00:38:41.820 is trying to help me understand what I need and 726 00:38:41.889 --> 00:38:43.389 what I really don't need. 727 00:38:43.409 --> 00:38:44.929 Yeah, I want. 728 00:38:44.829 --> 00:38:47.730 To support you in every way I possibly can. I 729 00:38:47.909 --> 00:38:50.800 don't want to work on this computer at all. on 730 00:38:50.840 -->

00:38:52.880 it to make it run i just want to do 731 00:38:52.920 --> 00:38:54.590 what i need to do on it you know and 732 00:38:54.610 --> 00:38:57.909 then when it needs to be updated um i'm bringing 733 00:38:57.949 --> 00:39:00.269 it in or you're picking it up so i did 734 00:39:00.349 --> 00:39:03.530 not know i did not really need the secure updater 735 00:39:03.550 --> 00:39:06.139 because i don't want to do it myself you know. 736 00:39:06.079 --> 00:39:10.559 What i'm saying um and a case in point is 737 00:39:11.659 --> 00:39:14.340 I bought a printer from you just recently and it's 738 00:39:14.380 --> 00:39:17.840 working terrific. But when your guy, he was a great guy. 739 00:39:17.860 --> 00:39:20.460 I got his name written downstairs and I talked to 740 00:39:20.480 --> 00:39:22.889 you about him, you know, some time ago that he 741 00:39:22.909 --> 00:39:26.469 did a great job. But I bought this printer from, 742 00:39:26.630 --> 00:39:28.369 I don't want to buy nothing and hook it up 743 00:39:28.429 --> 00:39:32.699 myself these days. it took your great guy two hours 744 00:39:32.780 --> 00:39:34.559 to get this printer working yeah i. 745 00:39:34.519 --> 00:39:37.159 Remember that on site i remember that specific i don't 746 00:39:37.179 --> 00:39:37.760 want to. 747 00:39:37.599 --> 00:39:40.940 Do that crap yeah i don't want to do that 748 00:39:41.039 --> 00:39:43.019 crap i would have never got it working i would 749 00:39:43.039 --> 00:39:45.500 have wasted three hours and still would have had to 750 00:39:45.559 --> 00:39:47.340 have you guys come out to do it you know 751 00:39:47.929 --> 00:39:52.150 So thank you for all your services you offer and 752 00:39:52.190 --> 00:39:53.150 your business, sir. 753 00:39:53.429 --> 00:39:55.269 Well, thank you for the call, Clyde. I appreciate it. 754 00:39:55.570 --> 00:39:58.090 And this is part of the problem. The lovely Kimberly says, Thor, 755 00:39:58.110 --> 00:40:01.809 we have an S problem at Schrock. Everything starts with 756 00:40:01.829 --> 00:40:11.690 the letter S. We have secure updater, safe upgrade, Sophos, Schrock, 757 00:40:14.030 --> 00:40:17.139 Schrock Vault. It all starts with an S. I thought 758 00:40:17.159 --> 00:40:18.940 that was your slang term. Why does it all start 759 00:40:18.960 --> 00:40:21.460 with an S? Well, it gets confusing, she says, for 760 00:40:21.480 --> 00:40:23.360 the customers because all the products start with S. So 761 00:40:23.719 --> 00:40:26.539 Clyde was calling to say he doesn't want to do 762 00:40:26.619 --> 00:40:29.599 safe upgrade because safe upgrade is the thing you do 763 00:40:29.820 --> 00:40:32.599 to do it yourself at home. He doesn't want to 764 00:40:32.659 --> 00:40:35.300 do it himself at home. He wants us to do 765 00:40:35.360 --> 00:40:36.679 it in the shop. So he'll just call us to 766 00:40:36.719 --> 00:40:38.969 come pick it up and we'll do the safe upgrade 767 00:40:39.139 --> 00:40:42.269 on the

bench for him in the shop. Secure Updater 768 00:40:42.610 --> 00:40:45.239 is also a product that starts with S. that Clyde 769 00:40:45.260 --> 00:40:49.929 very much does want because it does automatically silently update 770 00:40:50.030 --> 00:40:54.469 all the applications on his computer. So, so right there 771 00:40:54.489 --> 00:40:57.670 that the lovely Kimberly has proved correct yet again. Thanks 772 00:40:57.690 --> 00:40:58.949 for the call, Clyde. We got you there in the 773 00:40:58.989 --> 00:41:00.949 drawing as well. We're going to take a quick break guys. 774 00:41:00.989 --> 00:41:03.639 When we come back, this new situation out of Apple, 775 00:41:04.079 --> 00:41:07.599 Apple is changing the way it decides what features your 776 00:41:07.679 --> 00:41:10.960 phone gets. It could be that the days are numbered. 777 00:41:11.679 --> 00:41:13.809 You buy a phone, And it can do all these 778 00:41:13.849 --> 00:41:16.949 amazing things. And then two years later, it can still 779 00:41:17.030 --> 00:41:20.079 do those amazing things. You just have to pay a 780 00:41:20.119 --> 00:41:21.739 little bit of money if you want it to keep 781 00:41:21.840 --> 00:41:24.579 doing those amazing things. Unless, of course, you're ready to 782 00:41:24.619 --> 00:41:27.440 buy the new phone. Then you get another couple years 783 00:41:27.639 --> 00:41:30.239 of freebies. We're going to tell you how this works 784 00:41:30.420 --> 00:41:33.420 and why it's kind of sneaky because it's not going 785 00:41:33.440 --> 00:41:36.139 to impact anybody today. And everyone's going to agree to 786 00:41:36.179 --> 00:41:38.460 it because it doesn't touch them today. But two years 787 00:41:38.500 --> 00:41:40.179 from now, people are going to be howling. We're going 788 00:41:40.199 --> 00:41:41.880 to tell you why coming up next on Compute This. 789 00:41:43.239 --> 00:41:45.980 You would probably rather drink the water at Camp Lejeune 790 00:41:46.260 --> 00:41:48.690 than get another call about the desperate need to renew 791 00:41:48.710 --> 00:41:50.369 your car's expiring warranty. 792 00:41:50.710 --> 00:41:52.590 Who actually responds to those calls? 793 00:41:53.170 --> 00:41:55.590 Everyone wants to play the warranty game where you pay 794 00:41:55.650 --> 00:41:58.230 money now just in case you need service later that 795 00:41:58.389 --> 00:42:00.219 everyone hopes you won't need or use. 796 00:42:00.699 --> 00:42:03.659 It's such a waste. It's no different with computers. 797 00:42:04.159 --> 00:42:08.300 Major manufacturers' warranties have more subscript crosses than a Sunday 798 00:42:08.340 --> 00:42:09.420 morning church service. 799 00:42:09.739 --> 00:42:10.719 Batteries are exempt. 800 00:42:11.070 --> 00:42:14.389 Hard drives must be completely dead and forget about anything 801 00:42:14.409 --> 00:42:16.590 that they can remotely claim as physical damage. 802 00:42:16.949 --> 00:42:18.769 That's why Schrock warranties are different. 803 00:42:18.969 --> 00:42:22.010 When you purchase a modular PC or a solid-state laptop 804 00:42:22.090 --> 00:42:25.889 and extend your warranty, we offer a no-risk, money-back guarantee. 805 00:42:26.349 --> 00:42:28.429 If you need the warranty, you will be thrilled to 806 00:42:28.469 --> 00:42:28.829 have it. 807 00:42:29.320 --> 00:42:32.000 If you don't use it, we refund your money automatically 808 00:42:32.219 --> 00:42:32.920 every time. 809 00:42:33.219 --> 00:42:33.719 That's right. 810 00:42:33.860 --> 00:42:36.300 We are so confident in the quality of our products 811 00:42:36.440 --> 00:42:40.440 that our extended warranties are refundable. Many Schrock customers use 812 00:42:40.460 --> 00:42:43.820 their refunds to purchase another warranty or pocket the savings 813 00:42:43.880 --> 00:42:46.059 and move on. We all know you'll need it to 814 00:42:46.119 --> 00:42:50.820 cover that expiring car warranty anyway. Schrock's refundable extended warranties. 815 00:42:50.969 --> 00:42:54.369 Just another way the Schrock Innovations Computer Company makes your 816 00:42:54.429 --> 00:42:55.570 computer work for you. 817 00:42:56.389 --> 00:43:00.210 Today's fragile computers need maintenance more than ever. Your computer 818 00:43:00.230 --> 00:43:02.610 needs a maintenance checkup every six months to last beyond 819 00:43:02.650 --> 00:43:04.280 its 18-month expected lifespan. 820 00:43:04.739 --> 00:43:08.900 Computer problems usually don't just suddenly happen. Most failures usually 821 00:43:08.960 --> 00:43:11.659 start out as small issues with few or no symptoms. 822 00:43:12.019 --> 00:43:15.090 Over time, they grow into error messages, blue screens, and 823 00:43:15.159 --> 00:43:18.809 other problems that can be costly to fix. TROC Innovations' 824 00:43:18.889 --> 00:43:23.349 biannual preventative maintenance checkup catches those small problems now before 825 00:43:23.389 --> 00:43:27.210 they can metastasize and become tomorrow's costly repairs. During the 826 00:43:27.250 --> 00:43:30.210 maintenance checkup, our experienced technicians perform up. 827 00:43:30.170 --> 00:43:33.239 To eight hours of tests, checks, automated repairs. 828 00:43:33.659 --> 00:43:37.659 And optimizations that keep your computer at peak efficiency while 829 00:43:37.739 --> 00:43:40.960 identifying potential issues while you still have options about how 830 00:43:41.000 --> 00:43:43.860 to handle them. When your computer gets its first checkup, 831 00:43:43.980 --> 00:43:47.039 it can see up to a 25% performance improvement and 832 00:43:47.099 --> 00:43:50.389 leaves our service center cleaned, sanitized, and running better than 833 00:43:50.429 --> 00:43:53.190 the day you bought it. Just about every complex device 834 00:43:53.250 --> 00:43:54.150 requires maintenance. 835 00:43:54.550 --> 00:43:55.869 Your computer is no different. 836 00:43:56.340 --> 00:44:00.420 Especially considering the valuable information that passes

through it every day. 837 00:44:00.840 --> 00:44:02.900 If you have not had your computer maintenance in the 838 00:44:02.940 --> 00:44:05.929 past six months, you are overdue. Stop in or call 839 00:44:06.050 --> 00:44:08.429 any of our service centers to arrange a free. 840 00:44:08.250 --> 00:44:11.309 Pickup to ensure your computer continues to work for you. 841 00:44:18.690 --> 00:44:21.110 All righty, guys. Final segment of the program. Thanks for 842 00:44:21.130 --> 00:44:23.510 sticking with us today through the show. I appreciate you. Well, no, 843 00:44:23.530 --> 00:44:25.130 this isn't the final segment. We've still got one more break, 844 00:44:25.150 --> 00:44:25.510 don't we? 845 00:44:26.099 --> 00:44:26.639 No, this is it. 846 00:44:27.179 --> 00:44:28.760 Am I just that behind on our stories? 847 00:44:29.059 --> 00:44:32.420 I guess so. Oh, my goodness. Okay, well, I think 848 00:44:32.440 --> 00:44:33.320 I was supposed. 849 00:44:33.050 --> 00:44:36.010 To cover segment three in segment three, and now we're 850 00:44:36.050 --> 00:44:37.670 in segment four, and I have to cover segment three 851 00:44:37.710 --> 00:44:38.349 and segment four? 852 00:44:38.610 --> 00:44:38.769 Yeah. 853 00:44:38.889 --> 00:44:44.940 I should probably stop wasting time then. All right, so 854 00:44:44.960 --> 00:44:46.980 402-558-1110 is the number to join us. My name is 855 00:44:47.000 --> 00:44:49.599 Thor Schrock. I'm the owner of the Schrock Innovations Computer Company. 856 00:44:49.619 --> 00:44:52.400 You're listening to Compute This. The show airs every week 857 00:44:53.119 --> 00:44:56.369 in a number of radio stations across the Midwest to 858 00:44:56.409 --> 00:44:58.829 basically help you out and give you the assistance that 859 00:44:58.869 --> 00:45:01.550 you need and hopefully a little entertainment as well to 860 00:45:01.590 --> 00:45:04.090 brighten your morning or afternoon, depending on when you're hearing it. 861 00:45:05.630 --> 00:45:08.650 And realistically, we hope that we can extend that service 862 00:45:08.670 --> 00:45:11.150 to you from our service centers as well. We want 863 00:45:11.389 --> 00:45:13.510 you to have somebody that you can count on for 864 00:45:13.530 --> 00:45:16.559 your computer repair stuff. In the same way, plumbers want 865 00:45:16.659 --> 00:45:18.480 you to have someone that you can count on for 866 00:45:18.940 --> 00:45:22.159 your work on your pipes. You don't like to have 867 00:45:22.179 --> 00:45:25.340 to call the plumber or the electrician or the handyman. 868 00:45:26.389 --> 00:45:30.030 But having a trusted plumber, electrician, or handyman in the 869 00:45:30.070 --> 00:45:33.610 pocket when you need them is the way to go. 870 00:45:34.510 --> 00:45:39.469 You get the same consistent outcomes every single time. There's 871 00:45:39.510 --> 00:45:41.639 a reason we call Big Burge when we need plumbing 872 00:45:41.679 --> 00:45:45.340 at Schrock. There's a reason we call Enterprise Locksmith when 873 00:45:45.360 --> 00:45:47.559 we need locks worked on at Schrock. 874 00:45:49.940 --> 00:45:50.500 There's a reason. 875 00:45:50.800 --> 00:45:53.150 Those are our approved vendors because they have done us 876 00:45:53.230 --> 00:45:56.130 right in the past and continue to do right by 877 00:45:56.210 --> 00:46:00.090 us in the future. So we appreciate that. We appreciate 878 00:46:00.110 --> 00:46:03.519 good service because we know what that looks like. Well, 879 00:46:03.539 --> 00:46:06.360 you should know what that looks like too. My wife 880 00:46:06.380 --> 00:46:09.619 and I went to the movies this weekend. I'm not 881 00:46:09.659 --> 00:46:11.289 going to tell you the movie theater we went to 882 00:46:11.630 --> 00:46:16.489 in La Vista. That nerves the town. Shoot. No, I 883 00:46:16.510 --> 00:46:18.510 didn't do that intentionally at all. Not going to tell 884 00:46:18.550 --> 00:46:22.090 you where we went. Now when you get into the theater, 885 00:46:22.530 --> 00:46:25.079 it's a dine-in theater. You order from your phone. You 886 00:46:25.119 --> 00:46:27.699 scan a QR code. There's no menus anymore. You scan 887 00:46:27.719 --> 00:46:29.880 the QR code to see the menu. You order from 888 00:46:29.920 --> 00:46:33.690 the menu. You pay online. And then people bring the food. 889 00:46:34.050 --> 00:46:35.969 And it was the weirdest food delivery I've ever seen. 890 00:46:35.989 --> 00:46:40.190 A guy with two hands. He wasn't handicapped. He had 891 00:46:40.250 --> 00:46:45.570 two human grippers. And he brought one Diet Coke when 892 00:46:45.619 --> 00:46:48.059 there were two of us there. And we each ordered 893 00:46:48.099 --> 00:46:50.420 a drink. And you'd think you would carry two drinks, right? 894 00:46:50.599 --> 00:46:52.679 And make one trip out of it. And then the 895 00:46:52.719 --> 00:46:55.139 next guy comes, a different guy, with a bowl of popcorn. 896 00:46:55.539 --> 00:46:58.139 And the next guy comes with another drink. Except my 897 00:46:58.199 --> 00:47:00.070 wife ordered an iced tea because there's iced tea on 898 00:47:00.090 --> 00:47:03.030 the menu. but you don't have iced tea. So instead, 899 00:47:03.409 --> 00:47:05.050 while the movie is playing and it's like loud in 900 00:47:05.070 --> 00:47:09.369 the background and she's like, I don't have an iced tea. 901 00:47:09.969 --> 00:47:15.510 He's like, do you want a sugar packet? And she's like, no, 902 00:47:15.550 --> 00:47:18.590 I want my iced tea. Iced tea is not tea 903 00:47:18.630 --> 00:47:23.030 with sugar in it. That's different. Yeah. So, well, we 904 00:47:23.050 --> 00:47:26.349 don't have iced tea. It's on your menu. He just 905 00:47:26.369 --> 00:47:28.170 looked confused. Like, we don't have iced tea. 906 00:47:28.590 --> 00:47:30.440 Like, ugh. 907 00:47:30.809 --> 00:47:35.730 OK. And then the theater's fallen apart. Like literally the 908 00:47:35.829 --> 00:47:38.750 base where the chairs

are that they're built on. Everybody's 909 00:47:38.789 --> 00:47:41.210 had a rip in the chair or something that happens. OK, whatever. 910 00:47:41.269 --> 00:47:43.329 And the chairs are always run down in the theaters. 911 00:47:43.449 --> 00:47:47.349 But the floor shouldn't be falling apart that the chairs 912 00:47:47.409 --> 00:47:51.380 are mounted to. And the lights are like laying down 913 00:47:51.440 --> 00:47:54.480 where you step because they've fallen off. It was it 914 00:47:54.519 --> 00:47:58.659 was dilapidated. And my wife was just like, remember back 915 00:47:58.699 --> 00:48:03.599 when things were like upkept? And I mean, nothing was 916 00:48:03.659 --> 00:48:06.480 ever like new and perfect. You know, that'd be a 917 00:48:06.519 --> 00:48:08.480 kind of a perfect memory. But remember when things were 918 00:48:08.500 --> 00:48:11.320 just nice and clean? Well, it's not like that anymore. 919 00:48:11.340 --> 00:48:13.840 We like that at Schrock. Now, Apple, on the other hand, 920 00:48:13.920 --> 00:48:16.780 is doing something that's a little sneaky here. Apple is 921 00:48:16.840 --> 00:48:21.139 saying iPhone, the iPhone 16 next year will lose access 922 00:48:21.179 --> 00:48:24.800 to its AI features unless you pay a fee to Apple. 923 00:48:25.300 --> 00:48:27.340 And this is going forward now. So the new iPhone 924 00:48:27.340 --> 00:48:29.199 18 is coming out. So what you can see is 925 00:48:29.239 --> 00:48:31.639 if you get more than two generations behind on your iPhone, 926 00:48:31.659 --> 00:48:33.699 you You can choose to stay with that older phone 927 00:48:33.719 --> 00:48:35.980 because you don't want to drop $ 1, 000 on a new phone, 928 00:48:36.639 --> 00:48:39.360 or you can pay a small fee to Apple so 929 00:48:39.380 --> 00:48:41.860 they get their cut. It's heads I win, tails you lose. 930 00:48:41.969 --> 00:48:45.590 Apple wants to make sure that you understand Apple's own 931 00:48:45.630 --> 00:48:52.130 words here. A fee is coming. Top tier features, if 932 00:48:52.150 --> 00:48:54.409 you want to keep them on your older phone, you 933 00:48:54.429 --> 00:48:57.030 will pay the fee. Otherwise, you will lose access to 934 00:48:57.070 --> 00:49:01.170 those features. You're buying the phone, but you're renting the brain. 935 00:49:02.559 --> 00:49:04.820 Remember that ecosystem I told you you're paying extra for 936 00:49:04.860 --> 00:49:07.380 at Apple? Now you don't even get to own that 937 00:49:07.400 --> 00:49:09.760 when you buy the device. You have to pay for 938 00:49:09.780 --> 00:49:15.510 the ecosystem separately. Now, this last story, this one was 939 00:49:15.570 --> 00:49:19.550 concerning because this military AI tagged some boats coming out 940 00:49:19.570 --> 00:49:22.940 of China. saying that it was likely that they contained 941 00:49:23.059 --> 00:49:27.400 nuclear materials headed for Iran. The United States Air Force 942 00:49:27.679 --> 00:49:31.659 was in the process of scrambling planes to intercept these vessels. 943 00:49:32.440 --> 00:49:35.360 These are Chinese vessels. This isn't like a cargo ship 944 00:49:35.380 --> 00:49:40.219 from China, a Malaysian flagged cargo ship that departed from China. No, 945 00:49:40.519 --> 00:49:45.300 these were Chinese vessels. If the United States would have 946 00:49:45.420 --> 00:49:51.980 intercepted and boarded Chinese vessels, stroke or no stroke from 947 00:49:52.019 --> 00:49:54.760 President Xi, I think we would have had some kind 948 00:49:54.800 --> 00:49:58.300 of international incident, right? War is probably a strong word 949 00:49:58.559 --> 00:50:00.760 over something like that, but there would have been an 950 00:50:00.800 --> 00:50:03.400 international incident over this. There would have been extreme tensions. 951 00:50:04.280 --> 00:50:08.840 So it turns out that there was no nuclear material 952 00:50:09.179 --> 00:50:12.039 on the ships. As the planes were scrambling and the 953 00:50:12.079 --> 00:50:14.880 pilots were climbing the ladders and as everything was happening, 954 00:50:16.079 --> 00:50:19.159 a human looked over the intel data and realized that 955 00:50:19.179 --> 00:50:24.130 the AI had made a mistake. The AI analysis was wrong. 956 00:50:24.170 --> 00:50:29.030 There was a hallucination. And as a result, we almost 957 00:50:29.329 --> 00:50:33.349 intercepted Chinese cargo ships with the claim they had nuclear 958 00:50:33.389 --> 00:50:35.610 materials on board when we would have found no nuclear 959 00:50:35.659 --> 00:50:40.179 materials on board, causing an international incident. because of an 960 00:50:40.280 --> 00:50:43.699 AI assessment. It was stopped by a human that reviewed 961 00:50:43.719 --> 00:50:48.329 the intel. And this just proves the point. AI can 962 00:50:48.489 --> 00:50:54.269 examine immense data sets. And eight times out of 10, 963 00:50:54.269 --> 00:50:56.530 when the AI says there's nuclear materials on a boat, 964 00:50:56.610 --> 00:50:59.010 it's going to be right, as long as the data 965 00:50:59.050 --> 00:51:03.849 that you feed it is good. Two times out of 10, 966 00:51:03.849 --> 00:51:06.349 it's going to make a mistake. So how we handle 967 00:51:06.369 --> 00:51:08.750 that with our AIs that we develop at Schrock for 968 00:51:08.849 --> 00:51:13.530 internal business use, whatever conclusion the AI comes to, it 969 00:51:13.590 --> 00:51:16.849 must double check that conclusion and it can't double check 970 00:51:16.889 --> 00:51:19.889 it based on what it thinks it knows. It must 971 00:51:20.010 --> 00:51:23.489 double check it based on facts on the ground. If 972 00:51:23.570 --> 00:51:26.510 it thinks that your secure updater needs to be renewed, 973 00:51:27.070 --> 00:51:29.690 it can't just go charging you for a secure updater. 974 00:51:31.269 --> 00:51:34.159 It must go back and look and say, Yes, this 975 00:51:34.179 --> 00:51:37.039 computer is still in use. And yes,

this customer had 976 00:51:37.079 --> 00:51:40.900 a subscription to SecureUpdater. And yes, their subscription expired and 977 00:51:40.960 --> 00:51:44.659 did not automatically renew because their credit card expired. And yes, 978 00:51:44.719 --> 00:51:46.420 they have put a new credit card in their account. 979 00:51:46.760 --> 00:51:50.179 So yes, we should renew this subscription using the new 980 00:51:50.239 --> 00:51:54.349 credit card so this customer continues their SecureUpdater subscription. And yes, 981 00:51:54.409 --> 00:51:57.230 we should email that customer to explain to them what 982 00:51:57.289 --> 00:52:02.139 is happening. You've got to double-check your work. And the 983 00:52:02.219 --> 00:52:04.469 AI can double-check its own work. So now nine times 984 00:52:04.530 --> 00:52:08.340 out of ten, the AI is correct. There's still one 985 00:52:08.360 --> 00:52:09.610 time out of ten where it's going to screw up, 986 00:52:09.639 --> 00:52:11.360 which is why you need the human in the mix. 987 00:52:11.920 --> 00:52:13.920 This is why I tell my people in the service centers, 988 00:52:13.940 --> 00:52:16.739 for all the automation that we are introducing, for all 989 00:52:16.760 --> 00:52:19.519 of the AI assistance that we're bringing into the service 990 00:52:19.539 --> 00:52:24.179 centers to improve service levels, to maintain everything that we 991 00:52:24.199 --> 00:52:30.800 have built, we still need them. I still need the 992 00:52:30.860 --> 00:52:33.539 humans that are saying, this doesn't look right. This doesn't 993 00:52:33.659 --> 00:52:36.800 sound right. This is off. Or this happened. It was 994 00:52:36.820 --> 00:52:39.630 the best of intentions, but this weird thing happened, and 995 00:52:39.670 --> 00:52:43.030 we should not let that happen again. Those are the 996 00:52:43.050 --> 00:52:46.889 things that AI can't do. AI won't do. Not for 997 00:52:46.929 --> 00:52:50.150 a very long time. And that's why if you are 998 00:52:50.210 --> 00:52:53.230 in a service industry, if you are a person working 999 00:52:53.250 --> 00:52:57.349 in an office building, the days of AI coming for 1000 00:52:57.389 --> 00:53:00.670 your job and taking your job are far, far off. 1001 00:53:01.889 --> 00:53:04.690 The days of AI making you the most efficient possible 1002 00:53:04.730 --> 00:53:08.929 human being you could possibly be, that's what's upon us now. 1003 00:53:09.769 --> 00:53:11.889 And if you embrace the technology, you can do a 1004 00:53:11.949 --> 00:53:13.750 lot more than if you fight it. Because if you 1005 00:53:13.769 --> 00:53:16.030 fight it, you're going to lose. Eventually, you're going to lose. 1006 00:53:16.699 --> 00:53:18.780 And nobody wants to hear that, but that's the truth. 1007 00:53:19.860 --> 00:53:21.340 But if you embrace it and you learn how to 1008 00:53:21.480 --> 00:53:24.960 use it, This is going to be like, remember when 1009 00:53:24.980 --> 00:53:26.920 you had to do everything with a typewriter and then 1010 00:53:26.940 --> 00:53:29.409 you learn how to use that word processor and you're like, 1011 00:53:29.730 --> 00:53:31.070 I can type the whole sentence on the screen and 1012 00:53:31.110 --> 00:53:35.349 hit enter and the electric typewriter goes and just types it. 1013 00:53:35.630 --> 00:53:38.920 It was so much faster, right? People resisted that too. 1014 00:53:39.519 --> 00:53:42.320 All right. Congratulations, April. You've got yourself a Schrock Innovations 1015 00:53:42.380 --> 00:53:44.820 gift certificate. Stay tuned for the after Schrock. We'll see 1016 00:53:44.840 --> 00:53:46.420 you all again next week for Compute This.