Service Catalyst: Building Effective IT Organizations

Service Catalyst: Building Effective IT Organizations
By Service Catalyst dba for Compliance Process Partners
About this podcast
A free podcast provided by Service Catalyst that provides insight for Executives about improving efficiencies, meeting service levels, and preparing organizations to meet audit and compliance initiatives.
Latest episodes
Oct. 4, 2017
Migrating from ServiceNow’s old style CMS to Service Portal?  You’ll definitely want to listen to this episode!! Jennifer Griffin, Ben Ramseyer and Jay Martin discuss Jennifer’s Service Portal compatibility checker which helps clients determine impact (from a compatibility standpoint) when migrating from the old ServiceNow CMS. It checks things like client scripts and UI policies to see if they are fully supported by Service Portal. Instead of manually checking your catalog items  item-by-item, the Compatibility Checker saves you time by providing a programmatic way to accurately identify potential issues. In addition, Ben discusses a possible phased approach to running the old CMS along site the new Service Portal. Contact Service Catalyst at [email protected] if you need our Service Portal experts to take you into the future.
Jan. 26, 2017
Service Catalyst shares our experiences with upgrading to Istanbul. We highlight many cool features that you will immediately want to take advantage of in your organization.
Jan. 26, 2017
Service Catalyst shares experience with upgrading to Istanbul and we highlight many cool features that you will immediately want to take advantage of in your organization.
Dec. 8, 2016
Some of the Women of Service Catalyst (and a couple of male back-up singers) provide a Baby Boomer and Millennial perspective on what it’s been like to enter and continue to work in the world of Technology and IT. We discuss how things have changed, how they’ve not changed, and what’s still left to do.
Dec. 8, 2016
Some of the Women of Service Catalyst (along with a couple of male back-up singers) provide a Baby Boomer and Millennial perspective on what it's been like to enter and continue to work in the world of Technology and IT. We discuss how things have changed, how they've not changed, and what's still left to do.
Sept. 26, 2016
Why on earth would you want to Tweet from ServiceNow (think Major Incidents, Outages, Alerts, the ability to communicate when your own network is unavailable)?? How might you integrate ServiceNow to not only publish tweets but to bring info from your Twitter feed into ServiceNow to correlate that data with activities happening in your environment using Performance Analytics? Learn the why, what and how about integrating ServiceNow with Twitter in this informative podcast.
Sept. 26, 2016
Why on earth would you want to Tweet from ServiceNow? Think Major Incidents, Outages, Alerts, the ability to communicate when your own network is unavailable. How might you integrate ServiceNow to not only publish tweets but to bring info from your Twitter feed into ServiceNow to correlate that data with activities happening in your environment using Performance Analytics? Learn the why, what and how about integrating ServiceNow with Twitter in this informative podcast.
May 14, 2016
In this podcast we cover Application Lifecycle Management (ALM) from Ideation, Demand, capturing business and functional requirements through testing and beyond! PMs, BRMs, and App Dev teams.
May 14, 2016
In this podcast we cover Application Lifecycle Management (ALM) from Ideation, Demand, capturing business and functional requirements through testing and beyond! PMs, BRMs, and App Dev teams listen up!
May 6, 2016
The Service Catalyst team introduces Asset Management automation and discusses how best to get your assets out of spreadsheets and into a system to help better track and drive your business and finances.
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