ServiceNow TechBytes

ServiceNow TechBytes
By ServiceNow Community
About this podcast
ServiceNow TechBytes is a Podcast Program hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
Latest episodes
Oct. 16, 2017
Are you swimming in a Data Lake or flowing with a Data Stream? In this episode, Allan continues discussing digital transformation and the NOW Platform’s Intelligent Automation System. Use machine learning to customize and tailor data information to your business needs to accelerate productivity and revenues. A survey report on the State of Work reveals that work is accelerating worldwide, that greater automation is needed to cope with rising work levels, and that automation delivers financial growth. Highly automated companies are 6x more likely to see revenue growth of 15%+
Sept. 26, 2017
This week, Manjeet Singh​ and Brian Hollandsworth​ discuss the value of Benchmarks and the latest features in the Jakarta release. This episode covers: - What's Benchmarks all about? - Benefits of benchmarking on the platform - New features for Jakarta - Customizing your KPIs For more information on developing applications, see: Joys of Benchmarks in Jakarta​: https://community.servicenow.com/community/it-service-management/blog/2017/07/31/joys-of-benchmarks-in-jakarta New KPIs and cross platform functionality of Benchmarks in Jakarta​: https://community.servicenow.com/community/it-service-management/blog/2017/08/01/the-benefits-of-integerated-benchmarks-in-jakarta Benchmarks Use Cases and Best Practices​: https://community.servicenow.com/ideas/1689 Benchmarks Community: IT Service Management: https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus%5Bpublished%5D~category%5Bbenchmarks%5D Product Documentation: Benchmarks: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/benchmarks/reference/r_Benchmarks.html Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.
Aug. 30, 2017
In this episode, Allan discusses digital transformation. Digital transformation is more than digital products and services; it's also about the processes that creates, enables, manages, and delivers them.
Aug. 16, 2017
This week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin​​, Katrina Miller​, and Tom Conklin​, to talk about how they created an learning management system (LMS) in only one day. This episode covers: - ServiceNow Hackathon - LMS and what it does - Developing an app - Issues and challenges - Tips and tricks for developing your own app For more information on developing applications, see: Developer Community​: https://community.servicenow.com/community/develop Product Documentation: https://docs.servicenow.com/ YouTube Playlist: Developing Applications on the ServiceNow Platform with Studio IDE: https://youtu.be/4VeJ04goCak?list=PLCOmiTb5WX3oZKzxewM2PomPfsqoj1EmF Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.
July 18, 2017
In this podcast, Robert Barmentloo​ talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more. This episode covers: - Creating useful reports - Staying in platform - Discouraging export to PDF - Using data sources instead of tables - Sharing reports - New report designer - Other new Jakarta features For more information on Reporting, see: - Performance Analytics and Reporting Community​: https://community.servicenow.com/community/performance-analytics - Product Documentation | Reporting: https://docs.servicenow.com/bundle/istanbul-performance-analytics-and-reporting/page/use/reporting/reference/reporting-landing-page.html - YouTube Playlist | Reporting: https://youtu.be/IYnKE3E7qmg?list=PLCOmiTb5WX3oZW9-PaYGVojiEwVhQJdxi Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.
July 5, 2017
In this episode, Silas Smith and Bryan Barnard discuss Web Services, including content from Istanbul, Jakarta, and Knowledge 17. This episode covers: - HTTP logging in Istanbul - Knowledge 17 and the rise of the internet of things (IoT) - Server name indication (SNI) in Jakarta - Web Services resources For more information on Web Services, see: Developer Portal: https://developer.servicenow.com Developer Community: https://community.servicenow.com/community/develop Product Documentation: Web services​: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/integrate/web-services/reference/r_AvailableWebServices.html Product Documentation: Server Name Indication for outbound web services: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/integrate/outbound-web-services/concept/outbound-sni-support.html YouTube Playlist: Web Services in ServiceNow: https://youtu.be/LbEugH4uOb4?list=PLCOmiTb5WX3o3zDn3hwdrxvQO3HFnGTvr Your feedback helps us serve you ​better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.
May 2, 2017
In this episode, Allan discusses data sovereignty. How do we think about the regularity and compliance needs of the many data sovereignty laws across the world while using cloud computing to drive our company forward? Are data sovereignty and cloud computing at odds with each other or can we make them work together? I talk about a strategy here to make this work for the enterprise.
April 24, 2017
In this episode, Allan discusses his thought and highlights of the upcoming K17 show in Orlando! You'll gain some insights on the keynote speakers and the CreatorCon highpoints and the CreatorCon Challege.
April 13, 2017
As customers continue to leverage more and more of their ServiceNow instance, performance becomes critical. Herman Knief who is the Director for Performance Management talks about how to manage performance of instances in this podcast. He talks about what issues generally customers can encounter in the front-end Java application or in the back-end MySQL database where queries perform poorly. He also discusses issues where customers see they don’t have any worker nodes. He discusses how to identify the root cause of it and how to solve them.
March 31, 2017
Enterprise Architects have a challenging job since they have to understand various technologies and platforms/tools that are being used across the enterprise. They also need tools to manage the roadmap of the platforms and the application residing on them. Enterprise Architects at ServiceNow have the same need. In this podcast, Rajeev Sethi who is an Enterprise Architect at ServiceNow talks about how he does his work at ServiceNow using the ServiceNow platform. This gives an insight of the platform capabilities and how other customers can also leverage this platform for doing their Enterprise Architecture work.
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