UX Podcast is for those who are passionate about balancing business, technology and people within the realm of digital media. Moving the conversation beyond the traditional realm of User Experience. Hosted by Per Axbom & James Royal-Lawson every other Friday from Stockholm, Sweden.
IA, IxD, SEO – all of these and more come under the canopy of UX. “I don’t think any of us can truly call ourselves UX designers, although that’s a very convenient title” said Eric Reiss towards the beginning of our conversation. The environment we work in and the way in which we communicate what we do creates a constant struggle. We need to survive being UX-ers.
Our conversation with Eric is filled with insightful reflection and advice on how we can be better designers and survive to design another day. We talk about reducing negative reactions, grouping interactions as part of architect experiences, designer ethics and The Copenhagen Letter. We discuss the need to reflect; to slow down. Eric even tells us to take responsibility communicating in a coherent manner and to stop saying “it depends”.
(Listening time 35 minutes)
Usable usability by Eric Reiss
From the Gospel of John: Marriage at Cana
Stephanie Akkaoui-Hughes keynote presentation from EuroIA 2017
Eric’s quadrants for grouping interactions.
The Copenhagen Letter – sign it!
The Volvo 3-point safety belt
Episode 170: Discovery with Dan Brown
Chant d’Automne by Charles Baudelaire translated in September 1961 by Robert Lowell
Episode 120: Product management and UX with Melissa Perri
Cover art by Peter Vermaercke
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We need to ask the big hard questions at the beginning of the process so we can make good design decisions later. We talk to Dan Brown about the discovery phase or perhaps as Dan suggests the discovery mindset.
Not too fast and not too slow. “The more we work on hard design problems, the more we need to take the time to work on those problems” says Dan. We need to be assertive and say what we need in order to do the work we need to do.
What should the output of a discovery phase? When have we thought and discovered enough? What do we deliver?
(Listening time: 31 minutes)
Episode #170 Discovery with @brownorama https://t.co/tzHQkRvYlN #ux #euroia17
— UX Podcast (@uxpodcast) October 27, 2017
Dan’s Medium page
Dan’s page on Eightshapes
Practical Design Discovery – A Book Apart
Design sprints – Google ventures
What is the double diamond?
Dan will be at UXLx 2018 in Lisbon
Cover art by Peter Vermaercke
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We get a reintroduction to information architecture with Donna Spencer. Donna shares with us some of the methods and tools she teaches as part of her workshops as well as look at some of the challenges that information projects can throw at you.
We reflect with Donna about how information architecture has changed through the years, going on a journey from structure and search to UX before falling into engagement and usability. Information projects of today are more complex than ever before, but we’re also getting better at doing them.
(Listening time: 30 minutes)
Donna Spencer‘s website
Practical guide to information architecture (2nd edition)
Episode 145: Complexity with Jonas Söderström
Featured image by Gary Barber cropped to 1:1 (CC BY-ND 2.0)
Today is @intlpodcastday and we are having the @uxpodcast team interviewing @maadonna #euroia17 pic.twitter.com/Ncxn9JHRMb
— EuroIA #euroia17 (@euroia) September 30, 2017
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2 years since Tom’s book Articulating Design Decisions was released we catch up with him again and ask what he’s learnt – is there anything he would now do differently? What have readers of the book found challenging?
We explore the boundary of persuasion and manipulation in relation to communicating and articulating our designs and touch on the additional challenge of remote teams and stakeholders.
Episode #168: Articulating more design decisions with @tomgreever and guest co-host @letterpress_se https://t.co/RJekMIZyTb #ux #podcast
— UX Podcast (@uxpodcast) September 29, 2017
(Listening time: 35 minutes)
Episode 119: Articulating design decisions with Tom Greever
Transcript for Episode 119
Tom’s website and blog
Link Articulating Design Decisions on O’Reilly and the video series
Articulating Design Decisions slideshare presentation
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Episode 167 is a link show. James and Per discuss three articles that have grabbed their attention.
Article one is Questions To Ask As A New Designer On The Team by Jason Cashdollar. “I couldn’t wait to start the project. It seemed like a textbook design problem. ‘Reduce confusion and friction for people signing up for your product.’ Got it. When I met with the team I expected them to be blown away by my designs. Instead I had run to the finish line of the wrong race.”
The second article we discuss is “As a user” needs to stop by Janet Taylor. “When user stories really shine, they tell a story about the person using your product. The person becomes the hero. You’re just there to create the conditions for her to achieve her real-life goals.”
Our third article is The Customer Delight Playbook by Sujan Patel. “If you’re not resolving most problems at first contact, you’re not delivering the service you should be, and you’re probably not delighting your customers.”
(Listening time: 30 minutes)
Episode 167: As a user… A #linkshow featuring articles by @cshdllr @janetktaylor & @sujanpatel https://t.co/tyk5zXppIu #ux #podcast
— UX Podcast (@uxpodcast) September 15, 2017
Article 1: Questions To Ask As A New Designer On The Team
by Jason Cashdollar
Everyday Empathy by Erika Hall
Article 2: “As a user” needs to stop
by Janet Taylor
Article 3: The Customer Delight Playbook
by Sujan Patel
Episode 62: James & Per are delightful
Episode 153: Ruthless prioritisation
Cover art: Chain links by Howard Lake (CC BY-SA 2.0) Cropped to 1:1
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Per recently launched a service called DickPicLocator to highlight not only the bullying and abuse many people face through digital media, but also the amount of data that we are (often unwittingly) sharing.
“Oblivious design” – is how we, as designers (and programmers), have good intentions and good ideas but our focus is normally on very specific scenarios. This, combined with our domain knowledge, causes potential uses (and abuses) to go overlooked.
James and Per talk to Adam Scott about how we can work better (as designers and programmers) to cope with oblivious design?
(Listening time: 35 minutes, transcript)
Episode 166: Oblivious design. Featuring @DickPicLocator & a chat to @adamdscott https://t.co/cbxuvW0Uve #ux #ethics #privacy
— UX Podcast (@uxpodcast) September 1, 2017
Full transcript on Medium for Episode 166
Per’s Dick pic locator service
Why I built the DickPicLocator – Per’s explanation on Medium
Revealing selfies. Not like that – Note to Self podcast episode
Exif data format and wikipedia page
Oblivious design sketch by James
I know where your cat lives
Adam’s principles of Ethical web development
Ethical web development series of e-books
How we handle Do Not Track requests on Medium
Panopticlick browser fingerprint testing tool
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Donna Lichaw returns to UX Podcast for another chat, this time we focus on how stories could be used when working with Enterprise UX. Donna is the author of The User’s Journey. In the book Donna explains the idea of storymapping. How, when, and why to use narrative structure in your design work.
During our chat we talk about how the hero of your product might not always be the user, how multiple stories intersect and how marketing, sales and design all have a part in creating a story with the end user.
(Listening time: 26 minutes, transcript)
Episode 165: Enterprise stories with @dlichaw https://t.co/zikjxe264l #ux #podcast
— UX Podcast (@uxpodcast) August 18, 2017
Full transcript of Episode 165 on Medium
The user’s journey – Donna’s book
Episode 140 Storymapping with Donna
Timecode by Mike Figgis
Video of Donna’s talk at FBTB 2017
Slides from Donna’s talk at FBTB 2017
Picture of Donna’s tattoo
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Through his own tragic experience after the death of his young daughter Rebecca to cancer, Eric Meyer explains to us how the ideal outcome we design for isn’t the only outcome. We need to use our design skills to humanise the web.
We ask how we can engage our compassion, create inclusive designs and make others aware of the consequences of being too focused on the ideal scenario.
(Listening time: 36 minutes, transcript)
Episode #164 Engaging with compassion with @meyerweb https://t.co/kcuIu6UC4K #ux #uxdesign #podcast ️
— UX Podcast (@uxpodcast) August 4, 2017
Full transcript of Episode 164 on Medium
Engaging with compassion – Eric’s From Business to Buttons slidedeck
Video of Eric’s talk at From Business To Buttons 2017
Inadvertent algorithmic cruelty – Eric’s original article from Christmas Eve 2014
Well that escalated quickly – Eric’s follow-up article after the story went mainstream
Inclusive design at Microsoft
Design for Real Life – ALA book by Eric and Sara Wachter-Boettcher
Design for Humanity – Online video course by Eric
Covert art image by Zeldman (CC BY-ND 2.0). Cropped to 1:1
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Jina Anne joins us to talk design systems. Jina has for a number of years worked as the lead designer with the Lightning Design System at Salesforce and has been working with style guides since 2004. We dive right in and ask what a design system. How do you make sure people stick to the design system? How flexible or rigid should it be?
Not all organisations are the size of Salesforce and have a dedicated design system team – so how do you start small? Can smaller organisations give this whole thing a miss? How do you decide where to start and exactly what should you document? Do you need to keep track of all your special snowflakes?
(Listening time: 37 minutes, transcript)
Episode 163: Design systems with @jina https://t.co/wmdjPkHJYd #ux #uxdesign #podcast pic.twitter.com/ET68pUxf4P
— UX Podcast (@uxpodcast) July 21, 2017
Full transcript of episode 163 on Medium
Sushi and Robots Jina’s website
Lightning Design System
NASA Graphics Standards Manual
The Salesforce model for scaling a design system
Episode 134: Material Design with Richard Fulcher
Episode 51: Brad Frost
Featured image by Andreas Dantz (CC BY 2.0, cropped to 1:1)
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Katie Dill, Director of Experience Design at Airbnb, joined us in the Green Room at From Business To Buttons. A journey is both offline and online. It all comes together in the user experience – but what happens when you, as a UX designer, can’t control it all?
We talk to Katie about the importance of seeing the big picture – your entire organisation needs to care about it. Also how do you arm your partners (your content creators or super-fans) so that they are equipped to do a better job, to co-create, and to do it together with you.
(Listening time: 30 minutes)
Episode #162: Co-creation and an army of partners with @lil_dill from @Airbnb https://t.co/xkfKNCYWvv #ux #uxdesign #podcast
— UX Podcast (@uxpodcast) July 7, 2017
Video of Katie’s talk from FBTB 2017: When UX goes offline
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