Avaya Chief Architect for Public Safety Solutions, Mark J. Fletcher, ENP (@Fletch911) discusses trends for emergency services technology in the Enterprise and Public Safety markets in this award winning weekly PodCast.
The pending sunset of the PSTN, the transition to IP, and the business model for telecommunications being disrupted, are all hot topics in Washington DC where technologists and legislators are challenged with managing evolution with Net Neutrality and Public Safety. Let's not forget the importance of the 9-1-1 network and the required functionality we need to maintain.
As we move towards the next generation of communications Overt the Top applications will become the de facto standard for connecting with each other. As this happens outside the PSTN, it is also outside of the FCC purview. Now things like Net Neutrality can have an impact on Emergency Communications that we never thought about, until now.
This week Todd Piett, the Chief Product Officer at Rave Mobile Safety, joins me to discuss the emerging trends in emergency communications like Text to 911 and the 911 App that is becoming popular. Are these Apps a good idea? The jury is still out on that question, with many in Public Safety chiming in with a resounding "NO!" and for some very good reason that may surprise you. Don't miss this episode!
What you always wanted to know about legal wiretapping and a purposely obscure law that lets the federal government do it. Joel Margolis and Martha Buyer join me to discuss the impact of the Communications Assistance for Lawful Enforcement Act
The E911 Talk Podcast started over 4 years ago, and has now produced 200 episodes specifically on Public Safety. Attorney Martha Buyer provides some valuable insight and around Enterprise do's and don'ts, E911 audits and the reality of Text to 911 in this weeks episode "E911 Exaggeration leads to Exasperation"
This week @Avaya's Dan Wilson (@NewYorkWilson) provided testimony to the Suffolk County Long Island legislature on the importance of Kari's Law. Legislator Rob Trotta introduced a bill after attending the NENA Goes to Washington event in March of this year.
This month a report published by Kelli Merriweather, Executive Director of the CSEC will highlight the results of 232 test calls placed to 9-1-1 and 9-9-1-1. The results are being made public, and there is some room for improvement. What that will be will be defined in a workshop proposed for this summer.
There's a dangerous communications trend that's emerging that could have a serious impact on your personal health. Over the past decade, the penetration of devices (the number of devices, divided by the population) has increased to a level of 102.2% as of December 2012 according to the CTIA.
"Promptly resolved" may be reassuring to the general public, the qualifier of, "after root cause identification" is extremely troubling. The total duration of the outage is critical, not the actual 'fix time'.
Ricardo joins me on this 'super-sized' podcast to catch up on the Within The Trenches Podcast on http://TheJabberLog.com as well as the latest on Kari's Law and his 'incident' while traveling to the U.P. and having no cash to cross the Mackinaw Bridge! It's always a pleasure to have Ricardo join me for a view of the dispatch console from the working side.
Andrew Renfree, Program Manager, Alberta Emergency Management Agency, talks about the new $.44 Wireless Tax Levy for cell phones that will provide a new stream of cash to PSAPs in the Providence. 911 Call taking, NG911 and Text to 911 will all benefit
The practice, commonly referred to as SWATting, has been noticeably increasing over recent years. The name derives from the callers instigating a SWAT Team response to a particular location, based on the fact that a horrendous crime has taken place such as a mass murder or hostage situation. The prank is designed to embarrass and traumatize a particular individual, but the practice can very easily turn dangerous, only for the person being swatted, but for police as well.
The telephone number with the largest recognition worldwide is clearly 911. In fact, it's so well recognized and known, that it starts to create problems when it's used for non-emergencies.
Have we done too well of a job? Citizens know that 911 will reach public safety, but they don't stop to think they're tying up emergency dispatchers from real emergencies by calling 911. The problem is exacerbated when Public Safety officials can't agree on policy!
In nearly every industry, there is a close bond between customer, distributor and manufacturer. Strategically, companies become loyal to a specific brand, and in certain cases to a specific technician or distributor. This is typically based on individuals going above and beyond or doing, what I commonly call, "the right thing".
In the past, sending a letter may have gotten some action, however you had no guarantee that a legislator actually read your words. The only thing that you had was a glimmering hope that a staff assistant was moved enough by your statements to bring it to the attention of “The Boss", and although I am a proud Jersey boy, I don't mean Springsteen.
Tragedy always brings out awareness.
Would you know what to do if you needed to dial 911 from your hotel room? If you operate a hotel, have you considered what guests need to do to place an emergency call?
In many cases, too little or nothing has been done, or what were thought to be "best practices" are, in reality, not such a great idea according to the National Emergency Number Association (NENA) and their model legislation for multiline telephone systems (MLTS/PBX.
Don't get caught up in all of the hype.
The practice of barging in on a 9-1-1 call;
locally recording a 9-1-1 call;
interfering with the 9-1-1 call path are all knee-jerk reactions that are not considered best practices by the industry.
Providing situational awareness in ease of access to 9-1-1 are things that are both built into most PBX systems today and that's where the focus on 9-1-1 should be.
It was just a matter of time before the inevitable happened.
On December 1st, in Marshall Texas, her estranged husband murdered Kari Rene Hunt in her hotel room. If that wasn't gut wrenching enough, one of Kari's children knew enough to call 911, but was unable to because the telephone system required a 9 for an outside line.