ABOUT THIS PODCAST 🔗
Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
Hosts:
Update frequency:
biweekly
Average audio length:
37 minutes
Guest interviews
English
United States
24 episodes
since Dec. 17, 2024
episodic
LATEST EPISODE 🔗
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.
The holidays don’t look the same for everyone. Some teams shut down for a week, while support teams have to keep the queue moving. On global teams, there …
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PREVIOUS EPISODES 🔗
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.
What does it take to turn everyday customer conversations into insights that guide the whole business?
In this episode of Live Chat with Jen Weaver, I sit…
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.
What happens when budgets shrink, layoffs ripple across the industry, and leaders are asked to do more with less?
This week on Live Chat, I sat down with…
This podcast is sponsored by Supportman which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.
Ever leave a virtual meeting wondering why it felt flat, even though the content was solid?In this episode, I’m joined by Anders Boulanger, founder and CEO…
This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.
“Consistent quality review, I think, is better than no quality review.”
That’s the principle that guided Stacy Justino, Product Support Manager at PetDes…
If your QA process is just a checklist, you are wasting time, money, and customer trust.
Today, I’m talking with Chloé Koers-Bourrat, Process and Productivity Manager, Support Operations at Smartly, who built a prevention-first QA program that turned a fast-growing ad tech team into a 97 percent-pl…
"I'm not here to catch your mistakes, I'm trying to get customers to stop yelling at you." - Amanda Drws
That’s how Amanda Drws thinks about QA, and it’s a big reason her teams trust the process instead of fearing it.
In this episode, we dig into how Amanda built a QA approach t…
AI isn't something you turn on like flipping a switch. Chances are, your team is already using it. That chatbot pilot you ran and the sentiment analysis humming along in your stack, those are AI at work. The challenge isn't adoption, it's making it work for you instead of against you…
Ever feel like your to-do list is calling the shots? Elyse Mankin has been there, and she figured out how to take back control.
As Head of Support at Attio, Elyse knows firsthand how hard it is to shift from individual contributor to team lead without drowning in tasks. In this episode, she gets re…
Let’s face it, support roles don’t always get the credit they deserve. Too often, people see them as just a pit stop on the road to something “better.” But what if it could be both a launchpad and a place worth landing?
In this episode, I talk with Alex Plasket, one of those rare leaders who makes …
Disclaimer: The podcast and artwork embedded on this page are from Jen Weaver, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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