Migrating from ServiceNow’s old style CMS to Service Portal? You’ll definitely want to listen to this episode!!
Jennifer Griffin, Ben Ramseyer and Jay Martin discuss Jennifer’s Service Portal compatibility checker which helps clients determine impact (from a compatibility standpoint) when migrating from the old ServiceNow CMS. It checks things like client scripts and UI policies to see if they are fully supported by Service Portal. Instead of manually checking your catalog items item-by-item, the Compatibility Checker saves you time by providing a programmatic way to accurately identify potential issues.
In addition, Ben discusses a possible phased approach to running the old CMS along site the new Service Portal.
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