ABOUT THIS PODCAST 🔗
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.
Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.
Hosts:
Update frequency:
weekly
Average audio length:
39 minutes
Guest interviews
English
United States
597 episodes
since Nov. 3, 2019
episodic
AUDIENCE OF THIS PODCAST 🔗
~71.87% of listeners are from United States.
🇺🇸
US
71.87%
🇳🇿
NZ
3.12%
🇬🇧
GB
3.12%
🇨🇴
CO
2.86%
🇩🇪
DE
1.56%
🇽🇰
XK
1.56%
🇵🇭
PH
1.30%
🇬🇷
GR
1.04%
🇦🇺
AU
1.04%
🇮🇳
IN
0.78%
🇧🇷
BR
0.78%
🇯🇵
JP
0.78%
🇲🇽
MX
0.78%
🇰🇪
KE
0.78%
🇸🇪
SE
0.52%
🇨🇦
CA
0.52%
🇭🇷
HR
0.52%
🇵🇰
PK
0.52%
🇵🇹
PT
0.52%
🇩🇴
DO
0.52%
🇨🇭
CH
0.52%
🇺🇦
UA
0.52%
🇮🇪
IE
0.52%
🇪🇸
ES
0.26%
🇮🇶
IQ
0.26%
🇷🇸
RS
0.26%
🇳🇴
NO
0.26%
🇵🇱
PL
0.26%
🇫🇷
FR
0.26%
🇧🇬
BG
0.26%
🇮🇱
IL
0.26%
🇸🇬
SG
0.26%
🇲🇩
MD
0.26%
🇮🇩
ID
0.26%
🇮🇸
IS
0.26%
🇹🇷
TR
0.26%
🇫🇮
FI
0.26%
🇳🇱
NL
0.26%
Others
0.05%
* Data source: directly measured on Listen Notes. real-time
LATEST EPISODE 🔗
Today’s episode of the Punk CX podcast features a chat I had with Ashley Gross, the Founder and CEO of The Alliance, an enterprise AI strategy and advisory firm. Ashley joins me today to talk about how most service AI business cases are measuring the wrong side of the ledger, what an honest AI serv…
SEARCH PAST EPISODES
Search past episodes of Punk CX: Customer Experience Insights with Adrian Swinscoe.
PREVIOUS EPISODES 🔗
Today’s episode of the Punk CX podcast features a chat I had with Brad Birnbaum, Co-Founder & CEO of Kustomer, a top-rated AI Customer Service & CRM software platform provider. Brad and I talk about why the pace of AI adoption is not a technology problem, but rather the bottleneck sits else…
Today’s episode of the Punk CX podcast features a chat I had with Eric Stine, the Chief Executive Officer of Sitecore, a global leader in AI-powered digital experience software. We talk about a range of things, including why the website still matters, but it’s not where discovery starts; why market…
Today’s episode of the Punk CX podcast features a chat I had with Dan O’Connell, CEO of Front, the customer operations platform built for collaboration. We talk about a range of issues, from where the CX landscape is heading to the Saaspocalypse, tokenomics, why (in experience terms) everything fee…
Today’s episode of the Punk CX podcast features a chat I had with Anna Falcon, VP of CX Transformation at MCA Connect - a Grant Thornton Company. We talk about why B2B firms must deliver B2C‑level experiences or risk losing relevance, what’s driving this imperative, why so many AI initiatives and t…
Today’s episode of the Punk CX podcast features a chat I had with Pasquale DeMaio, Vice President and General Manager of Amazon Connect Customer, Amazon Web Services’ AI-powered customer experience platform, which supports more than 20 million customer interactions daily across 42 countries.
We t…
Today’s episode of the Punk CX podcast features a chat I had with Ricardo Semler, a champion of radical, employee-friendly corporate democracy, a vision he successfully realised during his 40 years as CEO of Semco Partners. He went on to build Semco Style Institute (SSI) on that foundation and has …
Today’s episode of the Punk CX podcast features a chat I had with Robert Bradshaw, the founder and president of WiserOwl, a consulting firm that measures what contact centre work actually costs. We talk about how contact centres measure activity with extraordinary precision but cost it using an ave…
Today’s episode of the Punk CX podcast features a chat I had with Jeff Coyle, Head of Strategy at Siteimprove, an agentic content intelligence platform designed to unify accessibility, analytics, SEO/AEO, and content strategy.
We talk about the idea that digital accessibility has often been treat…
Today’s episode of the Punk CX podcast features a chat I had with Sri Narasimhan, the VP of Enterprise Customer Experience and Insights at CVS Health, where he leads efforts to drive meaningful organisational changes based on customer, client, and patient feedback.
We talk about a whitepaper that…
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