ServiceNow TechBytes

ServiceNow TechBytes
By ServiceNow Community
About this podcast
ServiceNow TechBytes is a Podcast Program hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
Latest episodes
Jan. 2, 2018
In this episode, Allan discusses how ServiceNow monitors the health and performance of the enterprise cloud and your instance using open source, third-party tools and the ServiceNow Platform.
Dec. 18, 2017
Join Bharath Padaki​ and Rohan Tyagi​ in this episode as they discuss new Kingston features for the Service Catalog in Service Portal. This episode covers: - New Kingston features - Enhancements to current features - Tips on getting more out of your Service Catalog For more information on the information experience, see: Product Documentation: Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Community: Service Catalog on Service Portal: https://community.servicenow.com/community/service-automation-platform/blog/2017/05/05/service-catalog-on-service-portal Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.
Dec. 6, 2017
In this episode, Darrin Ladd​ discusses the new ways for customers to find the information they need all in one spot. This episode covers: - Improvements in organization of information - How the information is presented - How to search for information For more information on the information experience, see: Transforming the ServiceNow Information Experience​: https://community.servicenow.com/community/blogs/blog/2017/11/08/transforming-the-servicenow-information-experience Wiki Retirement Scheduled for December 10, 2017: https://community.servicenow.com/community/blogs/blog/2017/11/20/wiki-retirement-scheduled-for-december-10-2017 ServiceNow KB: Wiki Retirement is Scheduled for December 10, 2017​: https://hi.service-now.com/kb_view.do?sysparm_article=KB0639424 Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.
Oct. 16, 2017
Are you swimming in a Data Lake or flowing with a Data Stream? In this episode, Allan continues discussing digital transformation and the NOW Platform’s Intelligent Automation System. Use machine learning to customize and tailor data information to your business needs to accelerate productivity and revenues. A survey report on the State of Work reveals that work is accelerating worldwide, that greater automation is needed to cope with rising work levels, and that automation delivers financial growth. Highly automated companies are 6x more likely to see revenue growth of 15%+
Sept. 26, 2017
This week, Manjeet Singh​ and Brian Hollandsworth​ discuss the value of Benchmarks and the latest features in the Jakarta release. This episode covers: - What's Benchmarks all about? - Benefits of benchmarking on the platform - New features for Jakarta - Customizing your KPIs For more information on developing applications, see: Joys of Benchmarks in Jakarta​: https://community.servicenow.com/community/it-service-management/blog/2017/07/31/joys-of-benchmarks-in-jakarta New KPIs and cross platform functionality of Benchmarks in Jakarta​: https://community.servicenow.com/community/it-service-management/blog/2017/08/01/the-benefits-of-integerated-benchmarks-in-jakarta Benchmarks Use Cases and Best Practices​: https://community.servicenow.com/ideas/1689 Benchmarks Community: IT Service Management: https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus%5Bpublished%5D~category%5Bbenchmarks%5D Product Documentation: Benchmarks: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/benchmarks/reference/r_Benchmarks.html Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.
Aug. 30, 2017
In this episode, Allan discusses digital transformation. Digital transformation is more than digital products and services; it's also about the processes that creates, enables, manages, and delivers them.
Aug. 16, 2017
This week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin​​, Katrina Miller​, and Tom Conklin​, to talk about how they created an learning management system (LMS) in only one day. This episode covers: - ServiceNow Hackathon - LMS and what it does - Developing an app - Issues and challenges - Tips and tricks for developing your own app For more information on developing applications, see: Developer Community​: https://community.servicenow.com/community/develop Product Documentation: https://docs.servicenow.com/ YouTube Playlist: Developing Applications on the ServiceNow Platform with Studio IDE: https://youtu.be/4VeJ04goCak?list=PLCOmiTb5WX3oZKzxewM2PomPfsqoj1EmF Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.
July 18, 2017
In this podcast, Robert Barmentloo​ talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more. This episode covers: - Creating useful reports - Staying in platform - Discouraging export to PDF - Using data sources instead of tables - Sharing reports - New report designer - Other new Jakarta features For more information on Reporting, see: - Performance Analytics and Reporting Community​: https://community.servicenow.com/community/performance-analytics - Product Documentation | Reporting: https://docs.servicenow.com/bundle/istanbul-performance-analytics-and-reporting/page/use/reporting/reference/reporting-landing-page.html - YouTube Playlist | Reporting: https://youtu.be/IYnKE3E7qmg?list=PLCOmiTb5WX3oZW9-PaYGVojiEwVhQJdxi Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.
July 5, 2017
In this episode, Silas Smith and Bryan Barnard discuss Web Services, including content from Istanbul, Jakarta, and Knowledge 17. This episode covers: - HTTP logging in Istanbul - Knowledge 17 and the rise of the internet of things (IoT) - Server name indication (SNI) in Jakarta - Web Services resources For more information on Web Services, see: Developer Portal: https://developer.servicenow.com Developer Community: https://community.servicenow.com/community/develop Product Documentation: Web services​: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/integrate/web-services/reference/r_AvailableWebServices.html Product Documentation: Server Name Indication for outbound web services: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/integrate/outbound-web-services/concept/outbound-sni-support.html YouTube Playlist: Web Services in ServiceNow: https://youtu.be/LbEugH4uOb4?list=PLCOmiTb5WX3o3zDn3hwdrxvQO3HFnGTvr Your feedback helps us serve you ​better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.
May 2, 2017
In this episode, Allan discusses data sovereignty. How do we think about the regularity and compliance needs of the many data sovereignty laws across the world while using cloud computing to drive our company forward? Are data sovereignty and cloud computing at odds with each other or can we make them work together? I talk about a strategy here to make this work for the enterprise.