# Gabrielle Gonzalez
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Top podcast episodes featuring gabrielle gonzalez.
010 - Let's Start New Conversations with FORD | CX Unplugged
Building genuine connections can feel overwhelming, especially in fast-paced environments like the multifamily industry. But what if there was a simple framework to help you navigate conversations with ease and confidence? In this episode of CX Unplugged, host Gabrielle Gonzalez introduces the Ford…
009 - Managing CX Across Business Verticals
Navigating Customer Experience Across Business Verticals with Kristin Hornberger
Ever wonder what it takes to juggle customer experience across multiple business verticals? Today, let’s hear from an industry leader who is blazing trails in healthcare real estate.
In this episode of CX Unplugged o…
008 - Is Your Price Too Low??? | CX Unplugged
CX Unplugged | Pricing Pitfalls & Lessons from Spirit Airlines
Welcome to another episode of CX Unplugged, a Multifamily Media Network podcast. I’m your host Gabrielle Gonzalez, and today’s episode covers pricing strategies in multifamily management with a surprising lesson from Spirit Airlines’ r…
006 - 10 Ways to Elevate the Prospect & Resident Experience | CX Unplugged
10 Game-Changing Tips to Elevate Resident Experiences | CX Unplugged
“What if your resident experiences could stand out, spark joy, and foster community? These 10 actionable tips will change the way you approach property management!”
In this episode of CX Unplugged, host Gabrielle Gonzalez sits d…
005 - Resident Retention Its Not That Obvious, Or Is it? What the Data Says | CX Unplugged
The Secret to Resident Retention: Uncovering Data-Driven Strategies for Property Management
Can you truly measure resident retention? Today on CX Unplugged, we examine the data on resident retention with leading experts in multifamily customer experience!
In this episode of CX Unplugged, brought …
004 - Words of Wisdom From an Industry Veteran | CX Unplugged
Elevating Multifamily Success by Focusing on Employees as Customers | Featuring Jennifer Nevitt
What happens when you treat your employees like customers? Multifamily veteran Jennifer Nevitt shares how this mindset drives bottom-line success, even in challenging times.
In this episode of CX Unplu…
003 - Be a Resident Advocate not an Adversary | CX Unplugged
Elevate Your Multifamily Customer Experience: Be an Advocate, Not an Adversary!
Hey, Multifamily Leaders – Gabrielle Gonzalez here, ready to inspire your day with some practical tips for delivering exceptional customer experiences.
In today's episode, let’s discuss a critical mindset shift — tr…
001 - A New Way to Define "Customer" - CX Unplugged
Have you ever wondered how the top professionals in multifamily achieve lasting success?
It's all about delivering value; today, we're diving deep into what that means.
In this episode of CX Unplugged, Gabrielle Gonzalez explores the essence of service in the multifamily industry, drawing on ins…
002 - Multigenerational Perspectives on an Award Winning Culture - CX Unplugged
Building an Award-Winning Culture Across Generations | CX Unplugged with Gabrielle Gonzalez
and guests Sam Stahl and Jace Everling
What happens when a seasoned boomer and a dynamic Gen Z come together? They create an award-winning culture that transforms a company! Ready to learn how?
Welcome bac…
001 | A New Way to Define "Customer" | CX Unplugged
Hey there! Gabrielle Gonzalez here—after 20 years in the multifamily industry, I've discovered something crucial: our customers are so much more than just residents.
Want to know who else makes the list?
In this debut episode of CX Unplugged, I discuss what "service" truly means in the multi…
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