The Value of CS Ops - The Revenue Hustle #20 - Jeff Heckler
We're joined by Jeff Heckler, Director of Customer Success at MarketSource, Inc. Jeff has over 20 years of leading Customer Success, Professional Services, and customer-facing revenue teams. Jeff is passionate about CS and sharing his insights and expertise has made him a must-follow in the CS comm…
Interview with Jeff Heckler
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Ep#272 Jeff Heckler: Is Your Customer Success Team Generating Significant Revenue? They Should Be!!!
Jeff Heckler is currently the Director of Customer Success Solutions at MarketSource Inc., a sales and marketing outsourcing company.
In his role, Jeff oversees the development and implementation of customer success programs for MarketSource's clients, focusing on driving customer engagement, sa…
Customer Success Playbook Episode 9 - Jeff Heckler - Service Delivery in Customer Success
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Join hosts Roman Trebon and Kevin Metzger in this episode of the "Customer Success Playbook" podcast as they converse with the seasoned expert, Jeff Heckler, to dissect the finer points of customer success and service delivery. Dive into a rich discussion filled with hands-on advice …
Customer Success Playbook Posgame 3 - Jeff Heclker - Service Delivery in Customer Success
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Description:In this insightful postgame episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger reflect on their enlightening conversation with Jeff Heckler, the Director of Customer Success at Market Source. Diving into the pivotal realm of service del…
Leader Speak: Ask me Anything with Jeff Heckler Part-2
On this episode of Bridge to Leadership, we have a riveting discussion with Jeff Heckler, the director for Customer Success Solutions at MarketSource, to get insights into:
navigating cultural nuances across borders
changing landscape of the SaaS platform
the role of digital salespeople
…
Leader Speak: Ask me Anything with Jeff Heckler Part-1
On this episode of Bridge to Leadership, we have a riveting discussion with Jeff Heckler, the director for Customer Success Solutions at MarketSource, to get insights into:
navigating cultural nuances across borders
changing landscape of the SaaS platform
the role of digital salespeople
…
Demystifying Job Titles in Customer Success: A Conversation with Jeff Heckler on Career Growth and Leadership
Ever wondered what's in a job title? Jeff Heckler, a seasoned Customer Success guru, joins the podcast to unravel the significance of titles in the CS world and how they impact both personal and organizational dynamics. As we traverse Jeff's journey from business intelligence to leading the charge …
State of the Industry and Promise of AI with Jeff Heckler | Episode 052
Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic.Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm.In this episode, we cover a wide variety of topics…
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