# Deborah Knight
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deborah knight (born 23 November 1972) is an Australian television and news presenter, radio host, and journalist.
Knight is currently a radio presenter on 2GB and host of A Current Affair on Saturday. Previously she has been a co-host of the Nine Network's breakfast program Today and presented Nine News Sydney on Friday and Saturday.
From First CS Hire to Director: Building a CS Function That Actually Scales — David Lane, WalkMe
Most CS functions fail not because of the wrong technology — but because they bought it too early, built too much too fast, and forgot that good people following simple frameworks beat a 40-page playbook every time.
In this episode we're joined by David Lane, Senior Customer Success Manager at Walk…
The Startup CS Reality Check: Data, Chaos and Keeping It Simple — Olivia House, Customer Success @DynaRisk
You've got data everywhere. In spreadsheets, in your CRM, in QBR decks nobody reads twice. Some customers are WhatsApping your team. Others want 20 fields of metrics every month and have no idea what any of them mean.
Welcome to CS at an early-stage startup.
In this episode we're joined by Olivia H…
Speak to Your Customers, Agree on the North Star, QBR Yourself — Iram Cook-Monie
What do you do when you're the first employee at a pre-seed startup, you've never done customer success before, and nobody's written a playbook because nobody's been there long enough to write one?
You figure it out. And then you do it again at the next startup. And the one after that.
Iram Cook-Mo…
Your CRM Is Either Your CS Superpower or Your Biggest Liability — Tom Mitchell, TJM Digital
Most CS teams think their CRM problem is a data problem. It isn't. It's an architecture problem — and by the time you realise it, you're already drowning in dirty data, broken workflows and customers receiving emails they were never supposed to see.
In this episode we're joined by Tom Mitchell, Hub…
Make Renewals a Non-Event — Lara Barnes on Building the Customer Lifecycle That Actually Works
A renewal shouldn't feel like a crisis. If it does, something went wrong six months ago — and it probably wasn't in the last conversation you had with that customer.
In this episode we're joined by Lara Barnes, Head of Customer at Civica Government and Defence, who has spent her career walking into…
Grandma Knight's Tales - Various
Grandma Knight's Tales* includes stories that provide entertainment and, hopefully, some moral learning to small listeners. A special dedication goes out to the narrators own grandchildren, by whom this book was inspired. "Merry Christmas to my Bucket, Stuff, Jo-Jo, Buster Brown Eyes, and little Cu…
Deborah Knight - 25th Anniversary of the 911 Attacks
To mark the 25th anniversary of 9/11, Lisa and Russell spoke with Channel 9's Deborah Knight, who was travelling with then-Prime Minister John Howard in Washington, D.C. when America came under attack. She was just around the corner from the Pentagon when the hijacked plane slammed into the buildin…
Delivering revenue whilst driving customer satisfaction in a Startup | Jonathan Rivers, CS Leader
In this episode of Customer Success from the Ground Up, Mike and Deborah are joined by Jonathan Rivers, a Customer Success leader with extensive experience building and scaling CS functions at early stage companies, including a role where he joined with just one trial customer and grew the team to …
Revenue Confidence: Why CSMs Need Commercial Skills More Than Ever | Anika Zubair, Customer Success Pro
In this episode, Mike and Deborah are joined by Anika Zubair, founder of the Customer Success Pro, a training and enablement organisation helping CSMs and CS teams become more commercially confident and revenue ready.
Anika brings 15 years of B2B SaaS experience, from SDR to VP of Customer Success,…
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