Пълният препис на Practical Asset Management Strategies with Cyndee Harding

you have used it, is cosine. Now, cosine, it 00:04:05.340 --> 00:04:08.120 It's not like getting your parents to co -sign 00:04:08.120 --> 00:04:11.680 your lease. Co -sign is a whole separate company. 00:04:12.400 --> 00:04:15.879 And so if you have someone that is, you know, 00:04:16.339 --> 00:04:21.060 five, 20 points below what they need to be able 00:04:21.060 --> 00:04:24.079 to sign the lease, you can send it over to Co 00:04:24.079 --> 00:04:27.000 -sign and then they will take a look at it. And 00:04:27.000 --> 00:04:30.779 then if they want to take it on, then they take 00:04:30.779 --> 00:04:35.139 the lease. And so we have found that CoSign has 00:04:35.139 --> 00:04:37.879 helped with a few people that are just, I mean, 00:04:37.899 --> 00:04:40.759 there has to be a cutoff somewhere. You know, 00:04:40.759 --> 00:04:43.019 you have to say you have to have, you know, this 00:04:43.019 --> 00:04:47.779 point, you know, to be able to rent. And so that 00:04:47.779 --> 00:04:53.339 has helped us quite a bit by having CoSign. And 00:04:53.339 --> 00:04:57.720 so someone fills out an application and they 00:04:57.720 --> 00:05:00.259 turn that into CoSign and then CoSign decides 00:05:00.259 --> 00:05:06.339 whether They turn it into our leasing agent and 00:05:06.339 --> 00:05:10.100 then they run the report and if it's within you 00:05:10.100 --> 00:05:14.420 know a close amount of them having the points 00:05:14.420 --> 00:05:16.420 that they need because it's all based on a point 00:05:16.420 --> 00:05:21.019 system. If they're close then they'll send it 00:05:21.019 --> 00:05:23.800 over to COSIGN and COSIGN will decide whether 00:05:23.800 --> 00:05:28.920 or not they'll back that lease. Now is that a 00:05:28.920 --> 00:05:31.490 fee to you or a fee to that resident? of the 00:05:31.490 --> 00:05:40.810 resident. Okay. All right. I did want to back 00:05:40.810 --> 00:05:43.069 up and look at a couple of other things. I've 00:05:43.069 --> 00:05:45.050 got like four pages of notes here. Holy moly. 00:05:48.009 --> 00:05:53.970 When you said that you want expenses at 50 % 00:05:53.970 --> 00:05:57.329 or less. Is that also the same for all those 00:05:57.329 --> 00:05:59.790 paid properties or do you even have all those 00:05:59.790 --> 00:06:04.569 paid properties? Oh, all bills paid. I'm sorry. 00:06:05.189 --> 00:06:07.009 I'm sorry. I didn't catch the all bills paid. 00:06:07.170 --> 00:06:11.629 I'm thinking all properties. Yes, 50%. That's 00:06:11.629 --> 00:06:15.050 OK. We can back that out if we need to, because 00:06:15.050 --> 00:06:18.370 it's just a matter of utilities. So I wouldn't 00:06:18.370 --> 00:06:23.160 necessarily. The objective with all bills paid 00:06:23.160 --> 00:06:30.420 though is that we are covering the bills with 00:06:30.420 --> 00:06:34.819 the rent. So yes, we would like it and all bills 00:06:34.819 --> 00:06:37.639 paid because that means we're covering it with 00:06:37.639 --> 00:06:41.819 the rent. We haven't had to back it out. We only 00:06:41.819 --> 00:06:45.139 have one property that's all bills paid. And 00:06:45.139 --> 00:06:49.319 yeah, they still run pretty lean. So, but we 00:06:49.319 --> 00:06:51.879 do make sure that we're able to cover that bill. 00:06:53.019 --> 00:06:55.860 Yeah. So it's gotten a little out of hand for 00:06:55.860 --> 00:06:59.139 us recently, just because it's the cost of water 00:06:59.139 --> 00:07:02.139 and the cost of electricity like change. And 00:07:02.139 --> 00:07:04.879 we happen to have our contract renewal on electricity 00:07:04.879 --> 00:07:08.860 during that period of time. And it went up. And 00:07:08.860 --> 00:07:10.740 the thing is when those things go up, if you're 00:07:10.740 --> 00:07:13.120 doing a good job with retention, you don't get 00:07:13.120 --> 00:07:17.719 to push anything until leash renewal. Unless 00:07:17.719 --> 00:07:19.839 you've got another, I've heard of some places 00:07:19.839 --> 00:07:23.500 doing like, it's not a utility fee, but it's 00:07:23.500 --> 00:07:27.899 like another fee that they are able to add in. 00:07:28.759 --> 00:07:33.860 Amenity amenity fee. Yeah, I don't understand 00:07:33.860 --> 00:07:38.399 how that works, but I'm willing to listen and 00:07:38.399 --> 00:07:43.410 learn. We don't have any properties right now 00:07:43.410 --> 00:07:46.449 that we use that on, but I do know that they 00:07:46.449 --> 00:07:49.889 have where you can do an amenity fee. So it's 00:07:49.889 --> 00:07:55.250 like $100, $125. And basically that covers like 00:07:55.250 --> 00:07:59.930 if you have a pool, a gym. So one of the things 00:07:59.930 --> 00:08:04.670 that we do offer is an internet package. So we 00:08:04.670 --> 00:08:12.149 try to get with an exclusive company. And for 00:08:12.149 --> 00:08:16.670 everyone that is on their system, we get commission. 00:08:17.410 --> 00:08:20.290 And so that is one way that we're able to increase 00:08:20.290 --> 00:08:26.790 our income is by doing that. We also found that 00:08:26.790 --> 00:08:33.110 we made a lot more money if we rented the washers 00:08:33.110 --> 00:08:38.039 and dryers ourselves for our laundry. and then 00:08:38.039 --> 00:08:41.139 all the money we make after we pay for the rentals, 00:08:41.200 --> 00:08:44.179 we have 100 % of that. We don't have to split 00:08:44.179 --> 00:08:49.539 that with anyone. Who are you renting the washers 00:08:49.539 --> 00:08:54.039 and dryers from? CSC? No, Coldwell and Gregory. 00:08:58.740 --> 00:09:00.840 Coldwell and Gregory. I do have another property 00:09:00.840 --> 00:09:05.700 that we use, CSC, and for that one, we actually 00:09:06.029 --> 00:09:08.929 They have washer and dryer hookups in the units. 00:09:09.429 --> 00:09:13.210 So we offer a washer and dryer for $50 a month. 00:09:13.649 --> 00:09:18.509 They charge us $35. So we make $15 for everyone. 00:09:18.929 --> 00:09:22.490 The beauty of them is that they deliver them,

00:09:22.750 --> 00:09:26.129 even upstairs. They hook them up. If there's 00:09:26.129 --> 00:09:28.909 any problems, that is not our maintenance problem. 00:09:29.389 --> 00:09:32.389 That is the CSC problem. And so they take care 00:09:32.389 --> 00:09:36.000 of all of that. And we've really not had any 00:09:36.000 --> 00:09:38.539 issues with it at all. We've just made money 00:09:38.539 --> 00:09:43.059 on it, honestly. I've never heard anyone even 00:09:43.059 --> 00:09:46.000 talk about that. So to be able to reach out direct 00:09:46.000 --> 00:09:48.600 and rent the washers and dryers, then those could 00:09:48.600 --> 00:09:56.740 even be in our laundry facility? Yep. We're going 00:09:56.740 --> 00:10:01.470 to have to look into that. You just make more 00:10:01.470 --> 00:10:05.070 money. When you're in a contract with a laundry 00:10:05.070 --> 00:10:08.529 company, what they do is they have a minimum 00:10:08.529 --> 00:10:13.029 that you have to have every month. And then once 00:10:13.029 --> 00:10:15.490 you hit the minimum, then they split it with 00:10:15.490 --> 00:10:18.889 you like 60 -40, and you are 40, you are not 00:10:18.889 --> 00:10:23.769 60. And so we have discovered that we make a 00:10:23.769 --> 00:10:28.019 lot more money if we don't have a contract. except 00:10:28.019 --> 00:10:32.500 for the rental units. We rent the units and then 00:10:32.500 --> 00:10:34.799 we pay the rental fee and then all the money 00:10:34.799 --> 00:10:41.720 above that is 100 % profit for us. Have you ever 00:10:41.720 --> 00:10:47.919 done like a vending machine in the laundry facility 00:10:47.919 --> 00:10:51.139 where you have like little soaps and dryer sheets 00:10:51.139 --> 00:10:53.659 and all that stuff and maybe some snacks too? 00:10:54.820 --> 00:10:58.019 Well, two things. One, you cannot have snopes. 00:10:58.019 --> 00:11:01.179 Snopes. You cannot have soaps and snacks in the 00:11:01.179 --> 00:11:04.259 same machine. Yes. So it has some sort of hazard 00:11:04.259 --> 00:11:09.019 thing because we wanted to do that. We are at 00:11:09.019 --> 00:11:13.340 one property. We do have a soda machine and that 00:11:13.340 --> 00:11:15.960 one we just get commission on, but we do not 00:11:15.960 --> 00:11:18.220 stock it. We don't do anything with it. They 00:11:18.220 --> 00:11:20.720 do everything and we just get a check in the 00:11:20.720 --> 00:11:24.120 mail. Right now, it's funny, we had a GP call 00:11:24.120 --> 00:11:30.059 today because we are getting ready to buy a refurbished 00:11:30.059 --> 00:11:34.620 machine that will do snacks and drinks so it's 00:11:34.620 --> 00:11:40.440 cold. And then we, when I say we, I mean my onsite 00:11:40.440 --> 00:11:45.240 team will be responsible for filling it. But 00:11:45.240 --> 00:11:47.580 that we want to make sure that we have our security 00:11:47.580 --> 00:11:50.240 system and really fine -tuned because we want 00:11:50.240 --> 00:11:53.860 security on that.

And this particular machine 00:11:53.860 --> 00:11:57.840 does all of it. So it will take a card. It'll 00:11:57.840 --> 00:12:01.679 take a tap from your phone. It will take quarters. 00:12:02.600 --> 00:12:05.000 We are going to put a big sign up that says, 00:12:05.179 --> 00:12:09.100 smile, you're on camera, to hopefully deter anyone 00:12:09.100 --> 00:12:13.470 trying to, you know. break the glass. It's probably 00:12:13.470 --> 00:12:16.190 going to happen. The other option would be to 00:12:16.190 --> 00:12:21.629 get a cage that goes around it. But we're going 00:12:21.629 --> 00:12:27.250 to start out with that one. We'll see. Wow. I 00:12:27.250 --> 00:12:31.570 literally like one, two, three, four, five, six, 00:12:31.590 --> 00:12:33.850 and going onto another page of notes. Thank you 00:12:33.850 --> 00:12:37.690 so much. You're very welcome. I could sit here 00:12:37.690 --> 00:12:41.350 and listen all day long for ideas because Like 00:12:41.350 --> 00:12:44.289 I said, everybody has a struggling property right 00:12:44.289 --> 00:12:47.889 now. If you don't praise, whatever you worship 00:12:47.889 --> 00:12:53.830 that, but you don't because it sucks. And like, 00:12:53.830 --> 00:12:55.690 I know that we're looking at other properties 00:12:55.690 --> 00:12:59.250 and to be quite honest, I'm nervous of like, 00:12:59.309 --> 00:13:03.009 who to even talk to. Because if you've been in 00:13:03.009 --> 00:13:05.250 this space for any length of time, you know that 00:13:05.250 --> 00:13:07.710 over the last two, three years, most properties 00:13:07.710 --> 00:13:11.000 are not paying out anything. Um, and if they 00:13:11.000 --> 00:13:13.120 have been paying us, I think they're all restructuring 00:13:13.120 --> 00:13:15.360 and recapitalizing and doing all that fun stuff 00:13:15.360 --> 00:13:18.159 right now and restacking. And so people are still, 00:13:18.159 --> 00:13:20.480 um, potentially not going to get their money 00:13:20.480 --> 00:13:24.080 back. Um, we are LPs and a property like that 00:13:24.080 --> 00:13:28.100 right now. Um, and so this is just, it's one 00:13:28.100 --> 00:13:30.840 of those times where you've really got to have 00:13:30.840 --> 00:13:35.080 the skillset necessary to run the property most 00:13:35.080 --> 00:13:38.860 efficiently and optimally to be able to keep 00:13:38.860 --> 00:13:43.409 things tight. and still keep it an enjoyable 00:13:43.409 --> 00:13:46.549 experience for your residents but also keep your 00:13:46.549 --> 00:13:48.250 investors happy too because it's a really fine 00:13:48.250 --> 00:13:51.590 line to walk. It is but I do find that happy 00:13:51.590 --> 00:13:55.409 residents stay so that does help. Now we meet 00:13:55.409 --> 00:14:00.190 with our property managers every week until they 00:14:00.190 --> 00:14:03.730 have had the property for a year and if we are 00:14:03.730 --> 00:14:07.059 where we want to be in a year then we go to every 00:14:07.059 --> 00:14:09.460 other week. But if we're not where we want to 00:14:09.460 --> 00:14:12.639 be, we stay weekly until we're where we want 00:14:12.639 --> 00:14:20.940 to be. I'm writing that down to you. It makes 00:14:20.940 --> 00:14:24.700 a difference, you know, and then we do have access 00:14:24.700 --> 00:14:27.879 to Elise AI. So we're able to go in, look at 00:14:27.879 --> 00:14:30.440 our own reports, you know, look and see what's 00:14:30.440 --> 00:14:33.580 happening during the week. If I have a property 00:14:33.580 --> 00:14:35.980 that's struggling with leases, they know that 00:14:35.980 --> 00:14:40.139 every Friday I get to call and I will have a 00:14:40.139 --> 00:14:42.460 talk with the onsite and just say, how many leases 00:14:42.460 --> 00:14:45.580 did you get this week? That's the whole question 00:14:45.580 --> 00:14:49.519 and they say whatever they're going to say. I 00:14:49.519 --> 00:14:52.679 just really think communicating with the onsite, 00:14:53.000 --> 00:14:57.019 what your expectations are, definitely help. 00:14:57.620 --> 00:15:01.639 Then they know what you expect them to do. And 00:15:01.639 --> 00:15:04.860 then you give them ownership. You know, it's 00:15:04.860 --> 00:15:07.379 their property. So when we get on the call, we 00:15:07.379 --> 00:15:11.879 say, how is your property doing? I mean, it reinforces 00:15:11.879 --> 00:15:16.320 that it is their property. So I wasn't even, 00:15:16.539 --> 00:15:18.659 I'm going to sound really ignorant here. I was 00:15:18.659 --> 00:15:20.720 not aware that Elise had like reports that went 00:15:20.720 --> 00:15:22.799 with it or that I could look at those. Like, 00:15:22.860 --> 00:15:25.899 yes, ask them for the login. Just ask them for 00:15:25.899 --> 00:15:28.120 the login and then you can get in there and look. 00:15:29.120 --> 00:15:39.269 Okay. So friends, when I say having never been 00:15:39.269 --> 00:15:41.129 anything other than a lead sponsor on a property 00:15:41.129 --> 00:15:43.970 and it being baptism by fire, like we're three 00:15:43.970 --> 00:15:46.110 years in and I'm still learning new stuff every 00:15:46.110 --> 00:15:49.529 day. Um, and not just like new stuff though. 00:15:49.529 --> 00:15:51.409 Oh, that's neat. New stuff that like is game 00:15:51.409 --> 00:15:56.049 changing. Um, and so just, if this is something 00:15:56.049 --> 00:15:58.690 you're looking at getting into, just know that. 00:15:59.219 --> 00:16:00.940 it's, you're going to be learning some pretty 00:16:00.940 --> 00:16:03.340 substantial stuff each and every day, each and 00:16:03.340 --> 00:16:08.279 every week. And, um, don't discount it, um, because 00:16:08.279 --> 00:16:09.580 you never know when you're going to need to pull 00:16:09.580 --> 00:16:12.200 those things out of the bag. And it's really 00:16:12.200 --> 00:16:14.940 awesome to have all these tools. So Cindy, I 00:16:14.940 --> 00:16:18.379 can sit here and talk all day, um, because like,

00:16:18.600 --> 00:16:22.659 thank you. I'm at my wit's end. And so to hear 00:16:22.659 --> 00:16:27.000 ideas that I can implement today, today is too 00:16:27.000 --> 00:16:30.759 huge. Yes. Yep. That's my whole thing is I'm 00:16:30.759 --> 00:16:33.440 not into like, you know, in six months, like 00:16:33.440 --> 00:16:36.740 what can you do today to make a difference? So, 00:16:37.120 --> 00:16:39.600 well, I really appreciate being able to chat 00:16:39.600 --> 00:16:42.720 with you. If anyone ever needs to have a conversation 00:16:42.720 --> 00:16:45.740 and has questions about asset management, please 00:16:45.740 --> 00:16:48.899 contact me. I'm sure you'll have my contact information 00:16:48.899 --> 00:16:52.480 in the show notes and I'm always willing to have 00:16:52.480 --> 00:16:55.779 those conversations. It's my passion. I do this 00:16:55.779 --> 00:17:02.299 every day. So it's what I live and breathe. You've 00:17:02.299 --> 00:17:04.980 also got a webinar coming up. Did you want to 00:17:04.980 --> 00:17:07.480 talk a little bit about that? Yeah, we have a 00:17:07.480 --> 00:17:10.779 webinar that's going to be free. It's going to 00:17:10.779 --> 00:17:13.660 be about 30 minutes of a presentation and about 00:17:13.660 --> 00:17:16.960 15 minutes of questions and answers, basically 00:17:16.960 --> 00:17:21.099 a really like a 10 ,000 foot overview of asset 00:17:21.099 --> 00:17:24.259 management. And we will talk about complex to 00:17:24.259 --> 00:17:29.460 community and how that really drives your referrals 00:17:29.460 --> 00:17:32.440 and your retentions because if you can save money 00:17:32.440 --> 00:17:36.109 on that, all the better. So yeah, that'll be 00:17:36.109 --> 00:17:43.329 in July, July 9th. It starts at eight if you're 00:17:43.329 --> 00:17:46.869 on the Pacific and then just add an hour for 00:17:46.869 --> 00:17:50.690 every time. Yeah, no, all the way across. So 00:17:50.690 --> 00:17:55.430 I wrote them down. That's 10 a .m. Central or 00:17:55.430 --> 00:17:59.210 11 a .m. Eastern. And then other time zones like 00:17:59.210 --> 00:18:01.490 you'll have to guess at those. I don't know. 00:18:01.740 --> 00:18:03.700 8 o 'clock Pacific. I only know that because 00:18:03.700 --> 00:18:06.680 that's not what I meant. But I will send you 00:18:06.680 --> 00:18:10.759 the Zoom link. There we go. I'll send you the 00:18:10.759 --> 00:18:13.240 Zoom link, and you can pass that on to any of 00:18:13.240 --> 00:18:15.039 your listeners that would like to learn a little 00:18:15.039 --> 00:18:17.660 bit more about asset management. Absolutely. 00:18:18.019 --> 00:18:19.660 And just thank you so much for being here today. 00:18:20.220 --> 00:18:22.619 You're welcome. I mean, I learned a lot from 00:18:22.619 --> 00:18:24.500 Sandia, too. Sandia is one of my best friends, 00:18:24.559 --> 00:18:29.519 and I've learned a ton from her. And so she can 00:18:29.519 --> 00:18:32.680 be very helpful, too. everybody's got different 00:18:32.680 --> 00:18:36.019 ideas. And so like just having all of the notes 00:18:36.019 --> 00:18:38.099 together, like, I don't even know how much stuff 00:18:38.099 --> 00:18:40.799 I have on asset management, but I can still be 00:18:40.799 --> 00:18:43.279 a better asset manager, a manager, like we can 00:18:43.279 --> 00:18:46.420 all get better. And so just be open -minded about 00:18:46.420 --> 00:18:48.400 that and realize that what's worked for you in 00:18:48.400 --> 00:18:50.599 the past is probably not working for you right 00:18:50.599 --> 00:18:54.319 now. You can be open to change and redirection 00:18:54.319 --> 00:18:57.500 and pivoting because you have to be open to it 00:18:57.500 --> 00:18:59.740 in order to keep your residents happy, keep your 00:18:59.740 --> 00:19:04.140 retention high. Um, and to keep your, your onsite 00:19:04.140 --> 00:19:07.400 people happy, um, they began to feel neglected 00:19:07.400 --> 00:19:11.859 also. Um, so actually before I say goodbye, do 00:19:11.859 --> 00:19:14.460 you have a way that's easy to figure out? Like 00:19:14.460 --> 00:19:17.180 what's your onsite people like? Cause I've been 00:19:17.180 --> 00:19:18.619 asked, I'm like, what's your favorite song drink? 00:19:18.799 --> 00:19:21.299 And so somebody will tell me, but like, how do 00:19:21.299 --> 00:19:23.180 you, do you have like a sheet you, you have them 00:19:23.180 --> 00:19:25.180 fill out so that you can bring them snacks and 00:19:25.180 --> 00:19:27.599 bring them things that, that let them know that 00:19:27.599 --> 00:19:32.269 they're seeing too. I don't. When I'm there, 00:19:32.269 --> 00:19:35.549 I make notes about, you know, just different 00:19:35.549 --> 00:19:38.890 things that I see. We actually have a big calendar 00:19:38.890 --> 00:19:42.150 on this wall and their birthdays are all listed. 00:19:42.650 --> 00:19:48.970 And so I have Crystal, who's my just she's she's 00:19:48.970 --> 00:19:52.230 amazing. And she actually puts together boxes 00:19:52.230 --> 00:19:55.609 for them. So on their birthday, they get a box 00:19:55.609 --> 00:20:00.890 and it has all the stuff. that we've talked about, 00:20:00.950 --> 00:20:02.789 because I'll let her know, you know, I noticed 00:20:02.789 --> 00:20:07.029 this, this, and this when I was there. And so, 00:20:07.029 --> 00:20:11.769 yeah. But we do, we recognize them on their birthdays. 00:20:12.250 --> 00:20:16.150 Sometimes it's as simple as flowers. But I know 00:20:16.150 --> 00:20:18.750 we kind of switch, like we'll do one year of 00:20:18.750 --> 00:20:20.930 flowers and then one year of boxes. We're on 00:20:20.930 --> 00:20:24.589 our box year this year. What kind of stuff do 00:20:24.589 --> 00:20:28.390 you put in the boxes? So we have one on site 00:20:28.390 --> 00:20:30.470 that just recently had a birthday. Her favorite 00:20:30.470 --> 00:20:34.730 color is purple. And she's a girly girl. And 00:20:34.730 -->

00:20:41.150 so we put in there like a face mask, bubble stuff, 00:20:41.329 --> 00:20:44.910 a scrub. Do you remember what else was in Ashley's 00:20:44.910 --> 00:20:52.470 box? A throw blanket. Oh, no. Yeah, like a mug. 00:20:53.029 --> 00:20:57.440 Yeah. Oh, super sweet. That's awesome. I like 00:20:57.440 --> 00:20:59.640 to know those things too, because just like we 00:20:59.640 --> 00:21:03.500 want our residents to feel seen and heard, your 00:21:03.500 --> 00:21:07.960 onsite people begin to feel super neglected because 00:21:07.960 --> 00:21:09.559 they don't always receive the best treatment 00:21:09.559 --> 00:21:12.259 from residents when things are not going pleasantly. 00:21:13.420 --> 00:21:19.960 Or ownership when occupancy is down. Again, looking 00:21:19.960 --> 00:21:23.059 for any tips. pointers to just keep everybody 00:21:23.059 --> 00:21:28.680 happy. Yeah, I know our time's almost up, but 00:21:28.680 --> 00:21:30.940 one of the things that we do is we do ask them 00:21:30.940 --> 00:21:35.079 to set goals. So like one of our properties, 00:21:35.420 --> 00:21:39.880 the goal was for her to have 85 units rented 00:21:39.880 --> 00:21:45.559 by the end of June. And right now she will have 00:21:45.559 --> 00:21:51.660 88. Now I know that she loves plants and so what 00:21:51.660 --> 00:21:53.599 we're going to do is we're going to get a gift 00:21:53.599 --> 00:21:56.599 card for the nursery in the town that she lives 00:21:56.599 --> 00:21:59.920 in and she will get a hundred dollar gift card 00:21:59.920 --> 00:22:05.319 and we will celebrate her hitting her goal. So 00:22:05.319 --> 00:22:07.619 that's one of the things that you can do is you 00:22:07.619 --> 00:22:10.500 know hit work on the goals that you want if you 00:22:10.500 --> 00:22:12.420 have very specific things that you want done. 00:22:13.150 --> 00:22:15.970 set that goal and when they hit it, you know, 00:22:16.109 --> 00:22:18.210 it could be, you know, but even if it's something 00:22:18.210 --> 00:22:20.549 with maintenance, like we need all of this done, 00:22:21.069 --> 00:22:23.089 you know, when it's all done, order a little 00:22:23.089 --> 00:22:25.769 Caesars and our dominoes and have it delivered 00:22:25.769 --> 00:22:28.230 and you provide lunch for them and it's just, 00:22:28.369 --> 00:22:32.549 hey, you hit your goal. We appreciate you. Wow. 00:22:32.869 --> 00:22:36.230 So are those monthly goals or weekly goals or? 00:22:36.430 --> 00:22:40.309 It just, it depends. You know, if it's a big 00:22:40.309 --> 00:22:42.509 project, you know, then it would be, you may 00:22:42.509 --> 00:22:45.950 be a little bit longer. This particular, like 00:22:45.950 --> 00:22:47.970 I was talking about with the nursery, it was 00:22:47.970 --> 00:22:51.170 a monthly goal, like a particular month, like 00:22:51.170 --> 00:22:56.410 this month, we needed her to hit 88 units. I 00:22:56.410 --> 00:22:59.289 mean, I'm sorry, 85 units. We needed 85 units 00:22:59.289 --> 00:23:03.150 rented. And when I talked with her yesterday, 00:23:03.890 --> 00:23:07.519 she has 88, signed leases that are moving in 00:23:07.519 --> 00:23:12.640 by the end of the month. That's cool. We don't 00:23:12.640 --> 00:23:14.740 do it every month like I wouldn't say okay what's 00:23:14.740 --> 00:23:16.619 your goal next month and then you know reward 00:23:16.619 --> 00:23:18.779 her but when you have something you're really 00:23:18.779 --> 00:23:21.799 pushing and you really something that you need 00:23:21.799 --> 00:23:25.470 to get on top of I would say set those small 00:23:25.470 --> 00:23:28.809 benchmarks and just do simple things. I mean, 00:23:28.829 --> 00:23:32.269 send them a $50 Amazon gift card. Everybody orders 00:23:32.269 --> 00:23:37.309 off at Amazon, or even a $25 Amazon gift card 00:23:37.309 --> 00:23:41.490 if it's something pretty simple. But I think 00:23:41.490 --> 00:23:46.089 that just rewarding those small wins really go 00:23:46.089 --> 00:23:51.430 a long way. Now, that's awesome. Again, I said 00:23:51.430 --> 00:23:54.529 we could talk all day, but I know value your 00:23:54.529 --> 00:23:56.829 time and I don't want to make you sit here with 00:23:56.829 --> 00:23:59.490 me all day. So just thank you so much for being 00:23:59.490 --> 00:24:04.470 here and I think that's going to be really helpful 00:24:04.470 --> 00:24:07.730 to people too. So again, if you are an asset 00:24:07.730 --> 00:24:09.710 manager that still has on some training wheels, 00:24:09.769 --> 00:24:12.089 or even if you think you are like full fledged 00:24:12.089 --> 00:24:14.990 and know what you're doing, go to the webinar. 00:24:16.619 --> 00:24:19.259 And just be open to hearing what there is, like, 00:24:19.619 --> 00:24:21.039 even if it's just something that can enhance 00:24:21.039 --> 00:24:24.220 something you're already doing. Just be open, 00:24:24.420 --> 00:24:27.619 come with open ears and be ready to listen to 00:24:27.619 --> 00:24:29.660 do whatever you can to help your property because 00:24:29.660 --> 00:24:32.589 we're all feeling the same pain right now. Yep 00:24:32.589 --> 00:24:35.329 and even if you're an operator you know if your 00:24:35.329 --> 00:24:38.049 job isn't specifically asset management just 00:24:38.049 --> 00:24:41.670 operators it just gives you more it gives the 00:24:41.670 --> 00:24:44.109 asset manager more resources because you know 00:24:44.109 --> 00:24:46.890 on gp calls i always want to hear like what what 00:24:46.890 --> 00:24:48.750 are they talking about what do they want to do 00:24:48.750 --> 00:24:52.809 so i would say operators and asset managers well 00:24:52.809 --> 00:24:54.609 i'm definitely more of an operator than an asset 00:24:54.609 --> 00:24:58.880 manager but i still hope you'll be there I still 00:24:58.880 --> 00:25:01.160 like to hear everything. So thank you again. 00:25:02.019 --> 00:25:05.000 You're welcome. Thank you. I don't even know, 00:25:05.400 --> 00:25:09.799 this has been awesome. So thank you again. You're 00:25:09.799 --> 00:25:13.440 welcome. It was my pleasure. Oh, awesome. And 00:25:13.440 --> 00:25:16.700 guys out there, until next time. Thank you.