Do we need a rebrand? | Lincoln Murphy
Episode 199: Does the moniker of customer success have too much baggage? Lincoln Murphy is leaning in that direction.
⏱️ Timestamps:
00:00:00 - Intro
00:01:32 - Is it time to kill customer success?
00:03:44 - Weak leadership and lost potential
00:06:31 - Evolving or becoming extinct?
00:09:1…
Lincoln Murphy: 600% Increase in Conversions in 6 Months by Creating Unique Funnels for Each Segment of Your Users
Lincoln Murphy is SaaS Marketing & Business Model Expert, revolutionizing the industry as a Growth Hacker & Customer Success Strategist. Since 2006, he has directly helped 300+ SaaS companies accelerate their growth by optimizing the Customer Lifecycle, from customer acquisition to retention.
Reme…
The Path to Customer Success with Lincoln Murphy, VP of Customer Experience @ListKit
The conversation delves into the concept of customer success and its direct correlation with business expansion. It emphasizes the importance of understanding customer journeys and creating structured paths for customers to achieve success, which in turn leads to increased consumption of services o…
RECAP: The Path to Customer Success with Lincoln Murphy VP of Customer Experience @ListKit
In this recap episode, Casey highlights Lincoln Murphy as he shared his insights on the evolution of Customer Success and what it truly means to build customer relationships that last. From redefining retention and expansion to aligning CS with business outcomes, Lincoln breaks down practical strat…
Ep # 163: The “Appropriate Experience” Test for AI in CS ft. Lincoln Murphy (VP of Customer Experience, ListKit)
In this episode of the Hyperengage Podcast, Adil Saleh sits down with Lincoln Murphy, VP of Customer Experience at ListKit, to explore how customer success and post sale GTM are changing in a world of digital engagement and AI tools. Lincoln explains why obsessing over churn keeps teams stuck, and …
Episode 21: The Handoff Is the Whole Game: Sales, CS, Trust, and Expansion (with Lincoln Murphy)
Lincoln Murphy has been in the CS world since before most people knew what “customer success” even meant—and he’s blunt about what actually makes companies grow.
In this episode, we get into:
* Why sales overstuff deals (and what it signals about your post-sale motion)
* How to build trust between …
The Impact Show: Live Pod - The NRR Battle of 2026
The Impact Show: AI, SaaS & Customer Success in 2026
Hosts: Johan Nilsson (Stockholm) & Lincoln Murphy (Brazil)
SaaS Under Pressure
A trillion dollars in SaaS market cap was recently wiped out — not because of poor earnings, but because Anthropic released a document showing AI could replace certain…
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